Configuration Guide for Cisco Unified MeetingPlace Release 8.6
Troubleshooting Scheduling from Microsoft Outlook
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Troubleshooting Scheduling from Microsoft Outlook

Table Of Contents

Troubleshooting Scheduling from Microsoft Outlook

About the Cisco Unified MeetingPlace Plug-In Logs

How to Resolve Problems with the MeetingPlace Option in the Microsoft Outlook Appointment Form

MeetingPlace Option Does Not Appear

System Configured for SSO Fails to Authenticate

MeetingPlace Page is Blank or Displays an Error

Sign-in Required Each Time a User Selects the MeetingPlace Option

How to Resolve Problems with Scheduling or Deleting Meetings from Microsoft Outlook

Sign-in Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Error Message: Microsoft Outlook is Not Your Default Email Client

Conflict Message Appears When User Schedules a Cisco Unified MeetingPlace Meeting through Microsoft Outlook

Meeting Not Deleted from MeetingPlace Server

Additional References for Troubleshooting Scheduling from Microsoft Outlook


Troubleshooting Scheduling from Microsoft Outlook


About the Cisco Unified MeetingPlace Plug-In Logs

How to Resolve Problems with the MeetingPlace Option in the Microsoft Outlook Appointment Form

How to Resolve Problems with Scheduling or Deleting Meetings from Microsoft Outlook

Additional References for Troubleshooting Scheduling from Microsoft Outlook

About the Cisco Unified MeetingPlace Plug-In Logs

By default, verbose logging for the Cisco Unified MeetingPlace plug-in for Microsoft Outlook integration is not enabled. We recommend that you only enable verbose logging as required, such as when reporting issues to Cisco TAC, then disable it once the logs are captured. Enabling the logs long-term may have an adverse impact on system performance.

To enable or disable verbose logging for Microsoft Outlook 2010:


Step 1 Close Microsoft Outlook.

Step 2 Open the command line and enter regedit.

Step 3 Navigate to the Microsoft Outlook plug-in registry key HKEY_CURRENT_USER\Software\Latitude\MeetingPlace for Outlook\.

Step 4 Right-click in the right side pane and select New > String Value.

Step 5 Name the string value "LogFile".

Step 6 Double-click LogFile and enter c:\mpol.txt in the Value data field.

Step 7 Right-click in the right side pane and select New > String Value.

Step 8 Name the string value "LogLevel".

Step 9 Double-click LogLevel and enter VERBOSE, INFO, WARN, ERROR, or NONE in the Value data field.


To locate the logs for the Cisco Unified MeetingPlace plug-in:


Step 1 Open the command line and enter cd %USERPROFILE%.

Step 2 Press the Enter key.

Step 3 Find the log file named mp_outlook.log.


How to Resolve Problems with the MeetingPlace Option in the Microsoft Outlook Appointment Form

MeetingPlace Option Does Not Appear

System Configured for SSO Fails to Authenticate

MeetingPlace Page is Blank or Displays an Error

Sign-in Required Each Time a User Selects the MeetingPlace Option

MeetingPlace Option Does Not Appear

Problem   The MeetingPlace option does not appear in Microsoft Outlook calendar appointments.

Possible Cause    Multiple clients are open, or Microsoft Outlook or the user PC was shut down improperly.

Recommended Action    Complete these steps:


Step 1 Exit all Microsoft Outlook clients.

Step 2 Check the Task Manager to verify that Microsoft Outlook has shut down.

Step 3 Reopen Microsoft Outlook.

Step 4 In Microsoft Outlook, select New > Appointment.

In Microsoft Outlook 2003, the New > Appointment option displays under the File menu.

Step 5 Verify that the MeetingPlace option appears.

In Microsoft Outlook 2003, this displays as a MeetingPlace tab.

In Microsoft Outlook 2007 and 2010, this displays as a MeetingPlace button.


Note Microsoft Outlook 2010 is supported in Cisco Unified MeetingPlace Release 8.5.2 only.



Possible Cause    Cisco Unified MeetingPlace is not set as the default form.

Recommended Action    In the Administration Center, select System Configuration > Outlook Plug-In Configuration. Make sure that Make Cisco Unified MeetingPlace form the default appointment form is checked.

Recommended Action    In Microsoft Outlook, select Tools > Options, and look for the MeetingPlace option. If the option is available, select it and check the option to make it the default scheduling form for all meetings.

Possible Cause    An essential component is disabled.

Recommended Action    In Microsoft Outlook, select Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), select it and select Enable. Restart Microsoft Outlook.

Related Topics

Enabling Scheduling from Microsoft Outlook

Field Reference: Outlook Plug-In Configuration Page, Add Cisco Unified MeetingPlace Server Page, and Edit Cisco Unified MeetingPlace Server Page

System Configured for SSO Fails to Authenticate


Note Cisco Unified MeetingPlace for Microsoft Outlook Release 8.5.2 does not support Single Sign-On using Active Directory with Microsoft Outlook 2003. It does support Single Sign-On using Exchange with Microsoft Outlook 2003. Release 8.5.1 does not support Single Sign-On using Active Directory at all.


Problem   System is configured to use SSO for authentication to Cisco Unified MeetingPlace. User's machine recently lost network connectivity and now fails to authenticate when the user opens the MeetingPlace option from within Microsoft Outlook. After the network connection is restored, user is still unable to access the MeetingPlace scheduling page.

Possible Cause    The MeetingPlace option in Microsoft Outlook opens as an Internet Explorer window and is therefore using the cached information from the last request for authentication. Since the user was disconnected from the Exchange server during the last request, the attempt fails.

Recommended Action    Close Microsoft Outlook and reopen it once a connection to the Exchange Server has been established.

MeetingPlace Page is Blank or Displays an Error

Problem   When users click the MeetingPlace option in their Microsoft Outlook calendar appointments, they see a blank page or an error page.

Possible Cause    The Application Server URL is not correctly configured in the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Recommended Action    Complete these steps:


Step 1 In Microsoft Outlook, select Tools > Options.

Step 2 Select MeetingPlace.

Step 3 If multiple Cisco Unified MeetingPlace servers appear, verify that the correct server is labeled as [Default].

Step 4 Select the [Default] server.

Step 5 Select Edit.

Step 6 Verify that the Server URL is correct.

For example, if you recently enabled or disabled SSL on the Application Server, you need to modify the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).


Possible Cause    The user or the meeting scheduler uninstalled the Cisco Unified MeetingPlace plug-in for Microsoft Outlook but did not complete all necessary steps for doing so.

Recommended Action    Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook on the user PC. See Enabling Scheduling from Microsoft Outlook.

Recommended Action    If the user does not want to reinstall the plug-in:

Tell the user to ignore the non-functioning MeetingPlace option. Note, however, that the user's meeting invitees can also see the non-functioning MeetingPlace option in the meeting invitations. They, too, should ignore the MeetingPlace option in the calendar appointments.

To remove the non-functioning MeetingPlace option from meetings that the user schedules from now on, complete all the steps in How to Uninstall the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook from the User PC.

Possible Cause    The Cisco Unified MeetingPlace Application Server might be down, or network issues are preventing a connection to the server.

Recommended Action    Check the system status and the network status, and troubleshoot accordingly.

Related Topics

Using Alarms and Logs

Sign-in Required Each Time a User Selects the MeetingPlace Option

Problem   Each time users select the MeetingPlace option in their Microsoft Outlook calendar appointments, they are prompted to sign in.

Recommended Action    Make sure that users have the most current version of the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.


Step 1 In Microsoft Outlook, select New > Appointment.

In Microsoft Outlook 2003, the New > Appointment option displays under the File menu.

Step 2 Select MeetingPlace.

Step 3 Check whether "Upgrade to newer version" appears in the appointment window.

If the text does not appear, the user already has the most current version of the plug-in.

Otherwise, select Upgrade to newer version and follow the prompts.


Recommended Action    Make sure that cookies are enabled in the default browser of the user PC. After the initial sign-in to Cisco Unified MeetingPlace, a cookie is saved and used for future sign ins.

Recommended Action    If your Cisco Unified MeetingPlace system is configured to authenticate users externally, for example through Integrated Windows Authentication or AXL authentication (for Directory Service users), then verify and correct that configuration.

Related Topics

Enabling Scheduling from Microsoft Outlook

Configuring Directory Service on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring User Authentication for Web Server

How to Resolve Problems with Scheduling or Deleting Meetings from Microsoft Outlook

Sign-in Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Error Message: Microsoft Outlook is Not Your Default Email Client

Conflict Message Appears When User Schedules a Cisco Unified MeetingPlace Meeting through Microsoft Outlook

Meeting Not Deleted from MeetingPlace Server

Sign-in Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problem   When a user tries to reschedule a meeting that was previously scheduled by a Microsoft Outlook delegate, the user is prompted to sign in to Cisco Unified MeetingPlace. This occurs even when the user previously signed in and checked "Remember Me."

Possible Cause    The user and the delegate are using different formats (hostname vs. IP address) for the Cisco Unified MeetingPlace Web Server URL.

Recommended Action    The user can reschedule the meeting after signing in again, but to avoid the repeated sign-ins, complete these steps on the PCs of both the user and the delegate:


Step 1 In Microsoft Outlook, select Tools > Options.

Step 2 Select MeetingPlace.

Step 3 Select the name of the Cisco Unified MeetingPlace Web Server.

Step 4 Select Edit.

Step 5 Compare the Server URLs that are configured on the user PC and the delegate PC.

Step 6 If one Server URL uses an IP address while the other Server URL uses a hostname, change the Server URL format of the user to match the Server URL format of the delegate.


Related Topics

Enabling Scheduling from Microsoft Outlook

Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Problem   Cisco Unified MeetingPlace for Microsoft Outlook is on the disabled items list.

Possible Cause    The system might move the integration to the disabled items list if Microsoft Outlook crashes or is closed incorrectly.

Recommended Action    In Microsoft Outlook, select Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), select it and select Enable. Then restart Microsoft Outlook.

Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Problem   The system displays the following message when users try to reschedule the first occurrence of a recurring meeting series that is currently in progress:

Operation is not allowed. Meeting in progress.

The system displays the following message when users open the meeting occurrence:

Cannot open this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any open items and try again.

Solution   Wait a few moments and then try to open the item again.

Error Message: Microsoft Outlook is Not Your Default Email Client

Recommended Action    Specify the default email client on the user computer by following this procedure.


Step 1 Uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook in Add/Remove Programs.

Step 2 Open Internet Explorer.

Step 3 Select Tools > Internet Options.

Step 4 Select Programs.

Step 5 Select Microsoft Outlook in the Email field.

Step 6 Select OK.

Step 7 Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.


Related Topics

How to Install the Cisco Unified MeetingPlace Plug-In for Microsoft Outlook

Conflict Message Appears When User Schedules a Cisco Unified MeetingPlace Meeting through Microsoft Outlook

Problem   Users receive a "Conflict Message" after scheduling a Cisco Unified MeetingPlace meeting through Microsoft Outlook and after responding to accepted notifications.

Possible Cause    A Microsoft Exchange issue.

Recommended Action    Modify the registry of the Microsoft Outlook clients.

Related Topics

Adding a Registry Entry to the Microsoft Outlook Client to Avoid Conflicting Meeting Messages.

Meeting Not Deleted from MeetingPlace Server

Error Message    This meeting was deleted from the Outlook Calendar but not from the 
MeetingPlace server because the connection to the MeetingPlace server failed.

Explanation    Users see this error message when they try to delete a meeting from Microsoft Outlook and there is no connection to the MeetingPlace server.

Recommended Action    Contact your system administrator to troubleshoot the connection failure.

Additional References for Troubleshooting Scheduling from Microsoft Outlook

Topic
Documentation

Troubleshooting notifications

Troubleshooting Email Notifications

Troubleshooting problems with joining meetings

User Guide for Cisco Unified MeetingPlace

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Troubleshooting user issues

User Guide for Cisco Unified MeetingPlace

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html