Configuration Guide for Cisco Unified MeetingPlace Release 8.6
Installing and Managing Licenses
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Installing and Managing Licenses

Table Of Contents

Installing and Managing Licenses

Restrictions for Licenses

How to Install and Manage Licenses

Determining the MAC Address of your System

Obtaining Your License File on a New Installation

Obtaining Your License After Migration

Installing the License File

Displaying Licenses

Downloading Licenses

Viewing Licensing Reports

What to Do if You Exceed Your License Count

License Files and License MACs for Cisco Unified MeetingPlace Virtual Machines


Installing and Managing Licenses


Licenses enable specific features and capabilities on the system. You purchase license SKUs with your Cisco Unified MeetingPlace order and install the license file for that order to enable the features and capabilities that you purchased. You can also upgrade your system by purchasing and installing additional licenses.

Restrictions for Licenses

How to Install and Manage Licenses

Restrictions for Licenses

(WebEx-managed deployments only) You must install licenses on your Primary and Secondary Meeting Director nodes only. Each node requires a unique license file. Installing a license on your Meeting Director enables you to host meetings.

If you do not install licenses on both Meeting Director nodes, and the Primary Meeting Director node has a failure, the system fails over to a node that does not have a license. Your system then runs in unlicensed mode (which allows you to host only one meeting) and the license audits will report no licenses even if there was a license file on the previous node.

Moving a node to a different virtual machine will change the licensing MAC address.

An unlicensed Cisco Unified MeetingPlace system can host a maximum of one concurrent meeting with unlimited participants.

You cannot install more video licenses than voice licenses.

Depending on your system configuration, you might not be able to take advantage of all the licenses you purchase. The Cisco Unified MeetingPlace system lets you purchase more licenses than your current system capacity.

(MeetingPlace-managed and audio-only deployments only) If your system is configured for application server failover, you must install a license on your active and failover servers.

Related Topics

Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/
ps5664/ps5669/products_implementation_design_guides_list.html

How to Install and Manage Licenses

If you purchase license SKUs with your Cisco Unified MeetingPlace order, your order comes with a Product Authorization Key (PAK). You obtain a license file by providing the PAK and the licensing MAC address of your server in a form on Cisco.com. Through the Administration Center, you upload the license file to Cisco Unified MeetingPlace to install all purchased licenses in that order.


Note The new licenses take effect immediately on the Cisco Unified MeetingPlace Application Server. You do not need to reinstall or restart the Cisco Unified MeetingPlace operating system and application when you add licenses. However, if you added the license file after starting the Cisco Unified MeetingPlace Web Server, you must restart the Cisco Unified MeetingPlace Web Master Service or reboot the Web Server. License options are loaded only during Web Server startup. See Stopping, Starting, or Restarting the Cisco Unified MeetingPlace Web Master Service.


Determining the MAC Address of your System

Obtaining Your License File on a New Installation

Obtaining Your License After Migration

Installing the License File

Displaying Licenses

Downloading Licenses

Viewing Licensing Reports

What to Do if You Exceed Your License Count

License Files and License MACs for Cisco Unified MeetingPlace Virtual Machines

Determining the MAC Address of your System


Note If you have Cisco Unified MeetingPlace installed on a virtual machine, do not obtain the MAC address by using the ifconfig command. The MAC address that you obtain by using the ifconfig command is different from the licensing MAC address that Cisco Unified MeetingPlace generates.


Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Maintenance > Licenses > Install Licenses.

The MAC address is listed in the Licensing MAC address field.


Related Topics

Install Licenses Page

Obtaining Your License File on a New Installation

You purchase user licenses with your order for the Cisco Unified MeetingPlace system. Each user license includes one audiohost license and one videohost license. The Cisco Unified MeetingPlace system counts as one license when a user hosts one or more meetings, within a 90-day period.

Before You Begin

Find the Product Authorization Key (PAK) that came with your order.

Complete the "Determining the MAC Address of your System" section.

Procedure


Step 1 Go to http://www.cisco.com/go/license.

Step 2 If prompted, sign in with your Cisco.com username and password.

Step 3 Enter the PAK from your Cisco Unified MeetingPlace order.

Step 4 Confirm the order information and select Continue.

Step 5 Fill out all the required fields on the registration form. In particular:

Make sure that your email address is correct because the license file will be emailed to you.

Enter the MAC address of your Cisco Unified MeetingPlace server.


Note (Multinode systems only) Enter the licensing MAC address of both your Primary and Secondary Meeting Director nodes. Cisco will send you one license file that contains both license numbers that must be installed on each Meeting Director node.


Step 6 Select Submit.

Cisco Systems sends you an email containing the license file.

Step 7 Save the license file to a location where you can access it from the Administration Center.


Related Topics

Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/
ps5664/ps5669/products_implementation_design_guides_list.html

Obtaining Your License After Migration

After you migrate to Cisco Unified MeetingPlace 8.6 or higher, you receive your software media kit. The media kit contains the Cisco Unified MeetingPlace software. Contact Cisco Licensing Support to obtain your Cisco Unified MeetingPlace user licenses using one of the following methods:

Open a browser window and go to http://cisco.com/tac/caseopen. This is the preferred and most efficient method to open a severity-3 service request and obtain your licenses.

Call (800) 553-2447 (in the United States and Canada) and request your licenses. If you are not in the United States or Canada, obtain your contact phone number by opening a browser window and going to http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html.

Email Global Licensing Operations (GLO) at licensing@cisco.com.

One port license is equivalent to 20 user licenses. A user license includes both audio and video licenses. Use your number of audio ports as the basis for your upgrade conversion. Have your sales order and installed number of Meetingplace audio ports ready when you contact Cisco Licensing Support. Cisco Licensing Support issues your user licenses after verifying your upgrade order.

Installing the License File

Before You Begin

Complete the "Obtaining Your License File on a New Installation" section.

In an Application Server Failover deployment, make sure that the node is active.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Maintenance > Licenses > Install Licenses.

Step 3 Select one of these radio buttons:

Upload new license file—Choose this option to delete all previously installed licenses before installing the license file. Select this option only when uploading licenses to your system for the first time, or in the unlikely event that you must install an entirely new set of licenses.

Append incremental license file—Choose this option to keep all the previously installed licenses and to add additional licenses from the license file.

Step 4 Enter the fully-qualified filename in the License file to use field or select Browse to search for the file.

Step 5 Select Install License.

Step 6 Select Reset to clear the License file to use field or Cancel to go back to the Licenses page.


Troubleshooting Tips

If the Application Server hostname is longer than 32 characters, you might not be able to install licenses. If this occurs, use the net command to change the hostname. Note, however, that changing the Application Server hostname requires a system restart and might require other configuration tasks. See the net command description in the Using the Command-Line Interface (CLI) on the Application Server.

If you added the license file after starting the Cisco Unified MeetingPlace Web Server, you must restart the Web Server. License options are loaded only during Web Server startup. Failure to restart the server might result in the Microsoft Outlook plug-in download link from appearing on the Cisco Unified MeetingPlace user web interface.

Related Topics

Install Licenses Page

Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/
ps5664/ps5669/products_implementation_design_guides_list.html

What to Do Next

Proceed to the "Displaying Licenses" section to verify license installation.

Displaying Licenses

Complete this task to display the number and types of licenses that are installed on your system, which licenses are enabled, and any further license limitations that are specific to your system.

The license summary displays the licenses installed on your nodes (both Meeting Director nodes on a WebEx-scheduled deployment). The count for both license types must match across your nodes. If they do not match, an alarm will occur each day until this is corrected.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Maintenance > Licenses > Licenses Summary.


Related Topics

Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_implementation_design_guides_list.html

Licenses Summary Page

Downloading Licenses

Use this task to back up your license files.

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Maintenance > Licenses > Install Licenses.

Step 3 Select Download License.

Step 4 In the File Download dialog box, select Save.

Step 5 Navigate to the directory where you want to save the exported file.

Step 6 Select Save.

Step 7 If the Download Complete dialog box appears, select Close.


Related Topics

Planning Guide for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_implementation_design_guides_list.html

Install Licenses Page

Viewing Licensing Reports

Procedure


Step 1 Sign in to the Administration Center.

Step 2 Select Reports > Licensing Report.

Step 3 Selected Summary report or Detailed report.

Step 4 Select the start and end dates for your report.

Step 5 Select Create Report.


Related Topics

What to Do if You Exceed Your License Count

Field Reference: Licensing Report Page

Output Reference: Licensing Report Page

What to Do if You Exceed Your License Count

The Licensing Report compares your license count with the number of licensed users who are starting meetings.

If you exceed the license count for a specified license type (for example, audio and video meetings) you must purchase additional licenses so that the number of licenses you have matches the number of licenses you are using for specified meeting types. Alternatively, you can reduce the number of users who can schedule the specified meeting types so that it matches the number of licenses you have.


Note Cisco Unified MeetingPlace monitors meetings scheduled over the previous 90 days. If you reduce the number of users, it might take up to 90 days for your system to return to compliance. During this period, your system will raise alarms indicating that the license count has been exceeded.


Related Topics

Viewing Licensing Reports

Field Reference: Licensing Report Page

Output Reference: Licensing Report Page

License Files and License MACs for Cisco Unified MeetingPlace Virtual Machines

Each license file for a Cisco Unified MeetingPlace virtual machine is registered to a license MAC value. This value is calculated to look like a MAC address based on the settings listed in Table 1, but it is not a real MAC address.

If you change any of the settings listed in Table 1 on your virtual machine, the existing license becomes invalid, and you must obtain a replacement license file that is registered to the calculated license MAC value that is based on your new settings. If you install a replacement license, you must select Upload new license file, not Append incremental license file. If you append an incremental license file, the license counts might not match and alarms might occur.

Old licenses continue to work for a 30-day grace period. During the grace period, you can change the settings back to the original values to make your original licenses valid again. If you need more than 30 days, change your settings to the original values, change them back to the new values that you want to use, restart your application and you will get another 30-day grace period.

If you do not reset the 30-day grace period by changing settings back to the original values, then Cisco Unified MeetingPlace reverts to unlicensed mode. If you restart the server, Cisco Unified MeetingPlace starts operating again but reverts to unlicensed mode after 24 hours. Each time you restart the server, Cisco Unified MeetingPlace operates properly for another 24 hours until you either change the settings back to the original values or you install licenses based on the new license MAC value.

Table 1 Settings Included in the License MAC, and Operations That Require a New License File 

Setting
Operations That Change the Setting and Require a New License File

Hostname

If you change the hostname of your Cisco Unified MeetingPlace application server.

IP address

Using the set network dhcp CLI command to enable or disable DHCP.

Using the process documented in the "Installing the Cisco Unified MeetingPlace Application Server Software" in the Installation, Upgrade, and Migration Guide for Cisco Unified MeetingPlace

Subnet mask

Primary DNS

Running the set network dns primary CLI command.

Time zone

Running the set timezone CLI command.