Configuration and Maintenance Guide for MeetingPlace 7.1
Troubleshooting E-Mail Notifications
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Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace

Table Of Contents

Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace

User Does Not Receive E-Mail Notifications

Broken Click-to-Attend Meeting URL in E-Mail Notifications

System Sends Excessive Random E-Mails

Additional References for Troubleshooting E-Mail Notifications


Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace


Release 7.1
Revised: April 3, 2011 8:31 pm

User Does Not Receive E-Mail Notifications

Broken Click-to-Attend Meeting URL in E-Mail Notifications

System Sends Excessive Random E-Mails

Additional References for Troubleshooting E-Mail Notifications

User Does Not Receive E-Mail Notifications

Problem   User does not receive e-mail notifications.

Solution   Check and correct the configuration:


Step 1 Check and correct the E-mail address in the user profile.

If the user does not have a Cisco Unified MeetingPlace user profile, then make sure that the meeting scheduler entered the correct e-mail address for the user while scheduling the meeting.

Step 2 Check and correct the E-mail type and format in the user profile:

If the user does not have a Cisco Unified MeetingPlace user profile, then check and correct the E-mail type and format in the Guest Profile.

Step 3 Verify that the system is configured to support the selected E-mail type and format.

For example, if an SMTP option is selected, then make sure that the SMTP Server Configuration Page is properly configured.

Step 4 Verify that the e-mail server (for example, SMTP server or Microsoft Exchange Server) is up and running.

Step 5 (Microsoft Outlook integration only) Verify that the Cisco Unified MeetingPlace mailbox account on the Microsoft Exchange Server can send and receive e-mail messages.


Solution   Check the logs.

Related Topics

Configuring E-Mail Notifications for Cisco Unified MeetingPlace

Broken Click-to-Attend Meeting URL in E-Mail Notifications

Problem   E-mail notifications that are sent to meeting invitees contain a broken URL for attending the meeting.

Solution   Correct the Click-to-Attend Link Configuration on the Usage Configuration Page.

Solution   As a short-term workaround, have the user copy the entire click-to-attend link and paste it into the address field of the browser. Delete any spaces or line breaks.

Solution   (Microsoft Outlook integration only) The Microsoft Outlook client of the user or the Microsoft Exchange Server settings may be set to wrap text. For more information, see the following Microsoft Knowledge Base articles:

http://support.microsoft.com/support/kb/articles/Q250/5/58.asp

http://support.microsoft.com/support/kb/articles/Q281/8/35.asp

Related Topics

Configuring Click-to-Attend Links

System Sends Excessive Random E-Mails

Problem   Cisco Unified MeetingPlace sends excessive e-mails that crash your e-mail system.

Possible Cause    The e-mails are generated by the cron script. The cron daemon sends an e-mail report of all its jobs to the e-mail address that is configured in the crontab file.

Solution   Disable the e-mail reports by manually editing the crontab file. Specifically, change the line with MAILTO to read MAILTO= "".

Additional References for Troubleshooting E-Mail Notifications

Topic
Documentation

Troubleshooting user access issues

Troubleshooting User Access Issues for Cisco Unified MeetingPlace

Troubleshooting Microsoft Outlook front-end integration

Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Troubleshooting Microsoft Outlook back-end integration

Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the Cisco Unified MeetingPlace End-User Web Interface

Troubleshooting end-user issues

"How to Resolve Meeting Notification Problems" section in the User Guide for Cisco Unified MeetingPlace.