Troubleshooting E-Mail Notifications for Cisco Unified MeetingPlace
Revised: April 3, 2011 8:31 pm
•User Does Not Receive E-Mail Notifications
•Broken Click-to-Attend Meeting URL in E-Mail Notifications
•System Sends Excessive Random E-Mails
•Additional References for Troubleshooting E-Mail Notifications
User Does Not Receive E-Mail Notifications
Problem User does not receive e-mail notifications.
Solution Check and correct the configuration:
Step 1 Check and correct the E-mail address in the user profile.
If the user does not have a Cisco Unified MeetingPlace user profile, then make sure that the meeting scheduler entered the correct e-mail address for the user while scheduling the meeting.
Step 2 Check and correct the E-mail type and format in the user profile:
If the user does not have a Cisco Unified MeetingPlace user profile, then check and correct the E-mail type and format in the Guest Profile.
Step 3 Verify that the system is configured to support the selected E-mail type and format.
For example, if an SMTP option is selected, then make sure that the SMTP Server Configuration Page is properly configured.
Step 4 Verify that the e-mail server (for example, SMTP server or Microsoft Exchange Server) is up and running.
Step 5 (Microsoft Outlook integration only) Verify that the Cisco Unified MeetingPlace mailbox account on the Microsoft Exchange Server can send and receive e-mail messages.
Solution Check the logs.
•Configuring E-Mail Notifications for Cisco Unified MeetingPlace
Broken Click-to-Attend Meeting URL in E-Mail Notifications
Problem E-mail notifications that are sent to meeting invitees contain a broken URL for attending the meeting.
Solution Correct the Click-to-Attend Link Configuration on the Usage Configuration Page.
Solution As a short-term workaround, have the user copy the entire click-to-attend link and paste it into the address field of the browser. Delete any spaces or line breaks.
Solution (Microsoft Outlook integration only) The Microsoft Outlook client of the user or the Microsoft Exchange Server settings may be set to wrap text. For more information, see the following Microsoft Knowledge Base articles:
•Configuring Click-to-Attend Links
System Sends Excessive Random E-Mails
Problem Cisco Unified MeetingPlace sends excessive e-mails that crash your e-mail system.
Possible Cause The e-mails are generated by the cron script. The cron daemon sends an e-mail report of all its jobs to the e-mail address that is configured in the crontab file.
Solution Disable the e-mail reports by manually editing the crontab file. Specifically, change the line with MAILTO to read MAILTO= "".
Additional References for Troubleshooting E-Mail Notifications