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Modem Replacement Procedure for the Cisco MeetingPlace 8100 Series

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Modem Replacement Procedure for the Cisco MeetingPlace 8100 Series

Table Of Contents

Modem Replacement Procedure for the Cisco MeetingPlace 8100 Series

Additional References

Before Replacing the Modem

Checking the New Modem for Damage

How to Replace the Modem

Removing the Old Modem

Installing the New Modem

Restarting the Cisco MeetingPlace 8100 Series

Verifying that the New Modem Works Correctly


Modem Replacement Procedure for the Cisco MeetingPlace 8100 Series


This procedure describes how to replace the external modem for the Cisco MeetingPlace 8100 series and contains the following topics:

Additional References

Before Replacing the Modem

How to Replace the Modem

Additional References

Follow these general guidelines:

If you want information about installing the Cisco MeetingPlace 8100 series hardware for the first time or information about upgrading the Cisco MeetingPlace 8100 series software, see the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53inst/index.htm.

If you want information about configuring the Cisco MeetingPlace 8100 series, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53config/index.htm.

For complete information about all of the Cisco conferencing documentation, including Regulatory Compliance and Safety Information for the Cisco MeetingPlace Series 8100, see the Guide to Cisco Conferencing Documentation and Support at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/roadmap.htm.

Before Replacing the Modem

This section contains the following topic:

Checking the New Modem for Damage

Checking the New Modem for Damage

Visually inspect the modem replacement kit for damage and completeness. Contact Cisco TAC if the modem replacement kit that you received was damaged during shipping or if parts are missing. The modem replacement kit consists of the following items:

External modem (see Figure 1)

Modem cable

Modem power cable

Telephone extension cable

Figure 1 Cisco MeetingPlace Modem Rear Panel

Part
Description
1

Power switch

2

Power cable port

3

DB25 connector

4

Phone port to connect a phone to the modem

5

Line port to connect the PSTN cable to this port


How to Replace the Modem

This section contains the following topics:

Removing the Old Modem

Installing the New Modem

Restarting the Cisco MeetingPlace 8100 Series

Removing the Old Modem


Step 1 Turn the modem power switch to the off position.

Step 2 Disconnect the modem power cable from the power cable port on the back of the modem.

Step 3 Disconnect the other end of the modem power cable from the power outlet.

Step 4 Disconnect the telephone extension cable from the connector in the far right position on the back of the modem, labeled "Line."

Step 5 Disconnect the DB25 connector end (the larger connector) of the modem cable from the back of the modem.


Installing the New Modem


Step 1 If you have a T1 CAS or a pure IP Cisco MeetingPlace system, place the modem on the back right corner of the Cisco MeetingPlace Audio Server. The modem cable connections must face the back of the Cisco MeetingPlace Audio Server. Do not move the modem from this space.

If you have a T1 PRI or an E1 Cisco MeetingPlace system, place the modem into the empty slot on the far left of the breakout box. Do not move the modem from this space.

Step 2 Verify that the modem power switch is in the off position.

Step 3 Connect the modem power cable to the far left position on the back of the modem.

Step 4 Connect the other end of the modem power cable into the power outlet.

Step 5 Connect the telephone extension cable to the connector in the far right position on the back of the modem, labeled "Line."

Step 6 Connect the DB25 end (the larger connector) of the modem cable to the back of the modem.

Step 7 Turn the modem power switch to the on position.


Restarting the Cisco MeetingPlace 8100 Series

Restart your Cisco MeetingPlace 8100 series to initialize the modem. If your Cisco MeetingPlace system is not working correctly, contact Cisco TAC.


Step 1 Access the command line interface (CLI) of the Cisco MeetingPlace 8100 series.


Note CLI commands are case sensitive. For CLI command information, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3.


Step 2 Log in as an administrator. The tech$ prompt appears.


Note For Cisco MeetingPlace Release 5.2, the default administrator username is tech and the default administrator password is wit!tra$. For Cisco MeetingPlace Release 5.3, the default administrator username is admin and the default administrator password is cisco. See the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about logging in to Cisco MeetingPlace.


Step 3 Verify that your Cisco MeetingPlace 8100 series is not processing calls by doing the following:

a. At the tech$ prompt, enter activity. The VUI Internal Status Utility menu appears.

b. To see a quick status of all ports, enter 1. A list of the ports appears. The ports are listed numerically under the Port heading and the port status is under the Ap heading. Table 1 lists the Ap headings.

Table 1 Ap Headings and Definitions 

Heading
Definition

--

The port is inactive

CO

The port is participating in an active conference

PR

The port is currently accessing a meeting profile


c. Verify that all the ports are inactive by ensuring that all ports have -- under the Ap heading. Press Enter to go to the next page. When you have scrolled through all the ports, the VUI Internal Status Utility menu appears.


Note If any ports are active, wait for the calls to finish before proceeding.


d. Exit the activity command by entering 0. The tech$ prompt appears.

Step 4 At the tech$ prompt, enter restart enable.

Step 5 To ensure that the new modem is working properly, enter hwconfig. Output similar to one of the following examples appears:

Cisco MeetingPlace 8106:

meetingplace:tech$ hwconfig
Cabinet: 	ELMA 4U
Bus architecture:	CompactPCI
Processor card: 	SMM5370LATUDE S/N=6055691
    Processor:	Pentium III, Model 8, 700 MHz
    Memory:	512 MB
    Temperature: 	22C
    Voltages: 	3.34V, 5.02V, 12.00V
Power Supplies:	OK
Fans:	OK
SCSI Adapter:	NCR 810
    DISK 1:	36000MB (SEAGATE ST336607LC       REV=0005)
    DISK 2:	36000MB (SEAGATE ST336607LC       REV=0005)
Ethernet:	Intel 8225x PCI 10/100 (0001af0bc2cd)
Modem:	Absent or unrecognized
Multi Access Blades:
    Slot 1:	AC TP1610-4 S/N=274404  REV=0 AC0
Smart Blades:

Slot 2: NMS CG6000C S/N=103237639 REV=5894-B4 MSC0 PRC0

Cisco MeetingPlace 8112:

meetingplace:tech$ hwconfig
Cabinet:                Motorola CPX8216T
Bus architecture:       CompactPCI
Processor card:         CPV5370 S/N=5129443
    Processor:          Pentium III, Model 8, 700 MHz
    Memory:             512 MB
    Temperature:        31C
    Voltages:           3.32V, 5.02V, 12.06V
Power Supplies:
    PS1:                OK, fan is OK
    PS2:                OK, fan is OK
    PS3:                OK, fan is OK
SCSI Adapter:           NCR 810
    DISK 1:             36000MB (SEAGATE  ST336704LW REV=0004)
    DISK 2:             36000MB (SEAGATE  ST336704LW REV=0004)
    Solid State Disk:   IMPERIAL "MG-35/400 ULTRA" S/N=0128 REV=B403
                        Battery: usage = 307 days, charge is OK
Ethernet:               Intel 8225x PCI 10/100 (0001af03c05e)
Modem:                  Absent or unrecognized
Smart Blades:
    Slot 16:            NMS CG6000C S/N=20363257 REV=5894-B2 MSC0 PRC0
    Slot 15:            NMS CG6000C S/N=20363261 REV=5894-B2 MSC1 PRC1

Verifying that the New Modem Works Correctly


Step 1 Dial in to the modem using the modem telephone number.

Step 2 Verify that you can log in to Cisco MeetingPlace as a technician. If the modem or your Cisco MeetingPlace system is not working correctly, contact Cisco TAC.