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Hard Disk Replacement Procedure for the Cisco MeetingPlace 8106

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Hard Disk Replacement Procedure for the Cisco MeetingPlace 8106

Table Of Contents

Hard Disk Replacement Procedure for the Cisco MeetingPlace 8106

Additional References

Before Replacing the Hard Disk

Checking the New Hard Disk for Damage

Ensuring That You Have the Required Tools

Verifying No User Activity

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Backing up the Database

Powering Down the Cisco MeetingPlace 8106

How to Replace the Hard Disk

Removing an Old Hard Disk

Installing a New Hard Disk

Powering Up the Cisco MeetingPlace 8106

Verifying that You are Connected


Hard Disk Replacement Procedure for the Cisco MeetingPlace 8106


This procedure describes how to replace the hard disk in the Cisco MeetingPlace 8106 and contains the following topics:

Additional References

Before Replacing the Hard Disk

How to Replace the Hard Disk

Additional References

Follow these general guidelines:

If you want information about installing the Cisco MeetingPlace 8100 series hardware for the first time or information about upgrading the Cisco MeetingPlace 8100 series software, see the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53inst/index.htm.

If you want information about configuring the Cisco MeetingPlace 8100 series, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53config/index.htm.

For complete information about all of the Cisco conferencing documentation, including Regulatory Compliance and Safety Information for the Cisco MeetingPlace Series 8100, see the Guide to Cisco Conferencing Documentation and Support at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/roadmap.htm.

Before Replacing the Hard Disk

This section contains the following topics:

Checking the New Hard Disk for Damage

Ensuring That You Have the Required Tools

Verifying No User Activity

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Backing up the Database

Powering Down the Cisco MeetingPlace 8106

Checking the New Hard Disk for Damage

Visually inspect your new Cisco MeetingPlace 8106 hard disk for damage. Contact Cisco TAC if the Cisco MeetingPlace 8106 hard disk that you received was damaged during shipping.

Figure 1 shows the Cisco MeetingPlace 8106 hard disk.

Figure 1 Cisco MeetingPlace 8106 Hard Disk

Ensuring That You Have the Required Tools

Ensure that you have the following tools to replace the hard disk in your Cisco MeetingPlace 8106:

Computer with terminal emulation software installed

Null modem cable that came with your Cisco MeetingPlace 8106

Phillips #2 screwdriver

ESD protection

Verifying No User Activity

Before you power down your Cisco MeetingPlace 8106, verify that no user ports are active. You should have already scheduled downtime for your Cisco MeetingPlace 8106 by using the Reserve All Ports (RAP) meeting feature in Cisco MeetingTime. See the Administrator's Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about RAP meetings.


Step 1 Access the command line interface (CLI) of the Cisco MeetingPlace 8106 as follows:

a. Connect one end of the null modem cable to the COM1 port on the front of the Cisco MeetingPlace 8106.

b. Connect the other end of the null modem cable to a COM port on your computer.

c. Start the terminal emulator program.

d. Set the port parameters in the terminal emulator program as shown in Table 1. The CLI appears.

Table 1 Terminal Emulator Port Parameters 

Parameter
Value

Baud

19200

Data length

8 bit

Parity

None

Stop bits

1



Note CLI commands are case sensitive. For CLI command information, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3.


Step 2 Keep a record of activity during the hard disk replacement by capturing the text in the terminal emulator program. This information can be used by Cisco TAC to diagnose problems that may occur during this replacement. Follow these steps:

a. Go to the Transfer menu in the HyperTerminal window.

b. Select Capture Text.

c. Save the file. Note the location so that you can retrieve the file later.

d. Click Start.

Step 3 At the CLI prompt, log in as an administrator. The tech$ prompt appears.


Note For Cisco MeetingPlace Release 5.2, the default administrator username is tech and the default administrator password is wit!tra$. For Cisco MeetingPlace Release 5.3, the default administrator username is admin and the default administrator password is cisco. See the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about logging in to Cisco MeetingPlace.


Step 4 At the tech$ prompt, enter activity. The VUI Internal Status Utility menu appears.

Step 5 To see a quick status of all ports, enter 1. A list of the ports appears. The ports are listed numerically under the Port heading and the port status is under the Ap heading. Table 2 lists the most common Ap headings.

Table 2 Ap Headings and Definitions

Heading
Definition

--

The port is inactive.

CO

The port is participating in an active conference.

PR

The port is currently accessing a meeting profile.


Step 6 Verify that all the ports are inactive by ensuring that all ports have -- under the Ap heading. Press Enter to go to the next page. When you have scrolled through all the ports, the VUI Internal Status Utility menu appears.


Note If any ports are active, wait for the calls to finish before proceeding.


Step 7 Exit the activity command by entering 0.


Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Ensure that your Cisco MeetingPlace system works correctly before replacing the hard disk. This helps with troubleshooting if your Cisco MeetingPlace system does not work correctly after the replacement. If your Cisco MeetingPlace system is not working correctly, contact Cisco TAC.

After replacing the hard disk, run these commands again to make sure your Cisco MeetingPlace system has come back online correctly.


Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 Enter swstatus. Output similar to the following appears:

mtgplace:tech$	swstatus 
Conference server 5.3.0 S/N: C00178  
System status:	Operating 
System mode:	Up 
Temperature:	Unknown 
Power supply:	OK
MODULE NAME	STATUS	VERSION 
SIM UP	"10/21/04 12:23	MPBUILD-R5_3_0_24" 
LSH UP	"10/21/04 12:05	MPBUILD-R5_3_0_24" 
SNMPD UP	"10/21/04 12:34	MPBUILD-R5_3_0_24" 
DBQSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
DBSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
POSERVER UP	"10/21/04 12:16	MPBUILD-R5_3_0_24" 
CPSERVER UP	"10/21/04 12:15	MPBUILD-R5_3_0_24" 
CONFSCHED UP	"10/21/04 12:20	MPBUILD-R5_3_0_24" 
WSSERVER UP	"10/21/04 12:24	MPBUILD-R5_3_0_24" 
VOICESERVER UP	"10/21/04 12:30	MPBUILD-R5_3_0_24" 
GWSIMMGR UP	"10/21/04 12:38	MPBUILD-R5_3_0_24"
 
   

Step 4 Enter gwstatus. Output similar to the following appears:

mtgplace:tech$	gwstatus 
Gateway SIM Status/Thu Dec 2 12:35:26 2004 
------------------------------------------- 
Remote Units: 
Unit 16 MTGPLACE_WEBNOT v5.2.0.34 Ok 12/02/04 12:35:01 
 
   
Gateways: 
Unit 16 WebPub:DataSvc v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:MPAgent v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Audio v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 MPConvert v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Master v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GW v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GCC v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:MCS v4.3.0.246 Ok 12/02/04 12:34:02
 
   

Step 5 Enter alarm. Output similar to the following appears:

mtgplace:tech$ alarm 
REFNO	SEV	CODE	COUNT	FIRST	LAST	UNIT 
---------------------------------------------------------------------- 
77350	MIN	0300e6	2	Jan 28 09:57	Feb 10 19:25	0 SW MODULE=8 
Too many attempts to log into profile (100) 33373635383330000. Profile Locked!
 
   

Step 6 Enter hwconfig. Output similar to the following appears:

mtgplace:tech$	hwconfig 
Cabinet:	ELMA 4U 
Bus architecture:	CompactPCI 
Processor card:	SMM5370LATUDE S/N=7163050  
Processor:	Pentium III, Model 8, 700 MHz 
Memory:	512MB 
Temperature:	26C 
Voltages:	3.32V, 5.02V, 11.94V 
Power Supplies:	OK 
Fans:	OK
SCSI Adapter:	NCR 810
	DISK 1: 36000MB (SEAGATE ST336607LC REV=0007)
	DISK 2: 36000MB (SEAGATE ST336607LC REV=0007)
Ethernet:	Intel 8225x PCI 10/100 (0001af125f0c) 
Modem:	Present (MultiTech MT5634Z)
MultiAccess Blades:
	Slot 6: AC TP1610-4 S/N=340240 REV=0 AC0
Smart Blades:
	Slot 1: NMS CG6000C S/N=104415759 REV=5894-B7 MSC0 PRC0
 
   

Step 7 Enter spanstat -all. Output similar to the following appears:

mtgplace:tech$ spanstat -all 
Span 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 
---- TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR 
0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
1 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
2 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
3 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
4 Span 4 (Card 1 Line A) is down (LOST)  
5 Span 5 (Card 1 Line B) is down (LOST)  
6 Span 6 (Card 1 Line C) is down (LOST)  
7 Span 7 (Card 1 Line D) is down (LOST)  
8 Span 8 (Card 2 Line A) is down (LOST)  
9 Span 9 (Card 2 Line B) is down (LOST)  
10 Span 10 (Card 2 Line C) is down (LOST)  
11 Span 11 (Card 2 Line D) is down (LOST)  
12 Span 12 (Card 3 Line A) is down (LOST)  
13 Span 13 (Card 3 Line B) is down (LOST)  
14 is not active  
15 is not active  
16 is not active  
17 is not active  
18 is not active  
19 is not active  
Press n/+ for next page/line, 'q'=quit, 'h'=help

Backing up the Database

Back up the Cisco MeetingPlace 8106 database before you replace the hard disk. (You can use the backup to restore your data if there is a problem after the installation.) We recommend that you back up your database immediately before replacing the hard disk.


Note Use the Cisco MeetingPlace Backup Gateway to back up your database. For information on how to install, configure, and use the Cisco MeetingPlace Backup Gateway, see the Administrator's Guide for Cisco MeetingPlace Backup Gateway Release 5.3.


Powering Down the Cisco MeetingPlace 8106


Note As a courtesy, notify any current users that you are powering down the Cisco MeetingPlace 8106.



Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 To stop new Cisco MeetingPlace activity, enter down. A verification prompt appears.

Step 4 At the prompt, enter y. The power down cycle begins.

Step 5 Wait about 2 minutes for the power down cycle to complete.

Step 6 At the tech$ prompt, enter halt. A verification prompt appears.

Step 7 At the prompt, enter y.

Step 8 Locate the power switch on the back of the Cisco MeetingPlace 8106 and turn it to the off position ("O").

Step 9 Remove the power cable from the back of the Cisco MeetingPlace 8106.


How to Replace the Hard Disk

Your Cisco MeetingPlace 8106 has two hard disks. One hard disk stores data and the other hard disk is used to backup the first hard disk. The hard disk in the top drive slot is the primary hard disk that is used to store your data.

Replacing a hard disk for the Cisco MeetingPlace 8106 consists of the following activities:

Removing an Old Hard Disk

Installing a New Hard Disk

Powering Up the Cisco MeetingPlace 8106

Removing an Old Hard Disk


Warning Do not touch any of the exposed leads, terminals, or components. Hazardous voltages, capable of causing death, may be present in this product.

Step 1 Use a Phillips screwdriver to remove the screw that secures the hard disk to the chassis. This screw is located on the front left of the hard disk.

Step 2 Use a Phillips screwdriver to loosen the screw in the latching mechanism. The latching mechanism is located on the front right of the hard disk.

Step 3 Push the red tab inside the latching mechanism in and pull the black handle out. The hard disk pops out of the connector in the drive bay.

Step 4 Slide the hard disk out of the drive bay. See Figure 2.

Figure 2 Removing the Cisco MeetingPlace 8106 Hard Disk


Installing a New Hard Disk


Warning Do not touch any of the exposed leads, terminals, or components. Hazardous voltages, capable of causing death, may be present in this product.

Step 1 Remove the new hard disk from the antistatic bag.

Step 2 Insert the bottom edges of the hard disk into the rail guides in the drive bay. If you can tilt the hard disk more than 2 degrees after it is in the drive bay, both edges are not in the rail guides.

Step 3 Slide the hard disk into the drive bay until it stops.

Step 4 Use your thumbs to press the hard disk into place so that the front panel of the hard disk is flush with the chassis.

Step 5 Secure the hard disk in the drive bay by pushing the black handle in towards the chassis.


Caution Do not force the handle to close. If the connectors are misaligned, you can bend or break the pins.

Step 6 Use a Phillips screwdriver to replace the screw in the latching mechanism. The latching mechanism is located on the front right of the hard disk.

Step 7 Use a Phillips screwdriver to replace the screw that secures the hard disk to the Cisco MeetingPlace 8106 chassis. This screw is located on the front left of the hard disk.


Powering Up the Cisco MeetingPlace 8106


Step 1 Plug the power cable into the back of the Cisco MeetingPlace 8106.

Step 2 Locate the power switch on the back of the Cisco MeetingPlace 8106 and turn it to the on position (" | ").

Step 3 Start the terminal emulator program on your computer. See the "Verifying No User Activity" section for information about how to start the terminal emulator program.

Step 4 Access the CLI.

Step 5 Log in as an administrator. The tech$ prompt appears.

Step 6 To ensure that the new hard disk is working properly, enter hwconfig. Output similar to the following example appears:

meetingplace:tech$ hwconfig
Cabinet: 	ELMA 4U
Bus architecture:	CompactPCI
Processor card: 	SMM5370LATUDE S/N=6055691
    Processor:	Pentium III, Model 8, 700 MHz
    Memory:	512 MB
    Temperature: 	22C
    Voltages: 	3.34V, 5.02V, 12.00V
Power Supplies:	OK
Fans:	OK
SCSI Adapter:	NCR 810
    DISK 1:	36000MB (SEAGATE ST336607LC       REV=0005)
    DISK 2:	36000MB (SEAGATE ST336607LC       REV=0005)
Ethernet:	Intel 8225x PCI 10/100 (0001af0bc2cd)
Modem:	Absent or unrecognized
Multi Access Blades:
    Slot 1:	AC TP1610-4 S/N=274404  REV=0 AC0
Smart Blades:

Slot 2: NMS CG6000C S/N=103237639 REV=5894-B4 MSC0 PRC0

If you do not see the two hard disk entries, do the following:

Power down the Cisco MeetingPlace system.

Reseat the hard disk.

Enter hwconfig.

If you still do not see the two hard disk entries, examine the hard disk connectors to see if they are damaged or dirty. If both sides of the connectors look good, try installing another hard disk.

If the second hard disk installs and works correctly, send the hard disk you tried to use as a replacement first back to the factory. If the second hard disk does not install or work correctly, contact Cisco TAC.


Verifying that You are Connected


Step 1 Ensure that all the gateways work. See the Administrator Guides for the specific gateways for information on determining that they are working correctly.

Step 2 Ensure that you can call into the Cisco MeetingPlace system and attend a meeting. If you cannot call into the Cisco MeetingPlace system and attend a meeting, try reseating the hard disk. If that does not work, contact Cisco TAC.