The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Setting up voicemail requires you to configure Cisco Unity Connection and then add voicemail services on Cisco Unified Communications Manager. You can also configure voicemail retrieval and redirection to enable users to access voice mail messages in the client user interface and send incoming calls to voicemail.
This chapter applies to Cisco Unified Communications Manager version 9.0 and higher.
You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.
Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Allow users to receive voice messages.
Add the voicemail service to your service profile.
After you add a voicemail service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Create a service profile if none already exist or you require a separate service profile for voicemail.
The mailstore service provides users with visual voicemail capabilities.
Add the mailstore service to your service profile.
After you add a mailstore service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Create a service profile if none already exist or you require a separate service profile for the mailstore service.
Configure retrieval so that users can access voice mail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.
You can specify a voicemail credentials source for users.
Tip | In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsFrom parameter. See the Installation and Configuration Guide for more information. |
The user's instant messaging and presence credentials match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.
What to Do NextThere is no mechanism to synchronize credentials between servers.
If you specify a credentials source, you must ensure that those credentials match the
user's voicemail credentials. For example, you specify that a user's instant messaging and presence credentials match the user's Cisco Unity Connection credentials. The user's instant messaging and presence credentials then change. You must update the user's
Cisco Unity Connection credentials to reflect
that change.