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Contents
Setting up voicemail requires you to configure Cisco Unity Connection and then add voicemail profiles on Cisco Unified Presence. You can also configure voicemail retrieval and redirection to enable users to access voice mail messages in the client user interface and send incoming calls to voicemail.
This chapter applies to Cisco Unified Presence version 8.6 and lower.
You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.
Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.
Complete the steps in this task to add your voicemail server on Cisco Unified Presence.
Complete the steps in this task to create a mailstore on Cisco Unified Presence.
Step 1 | Open the Cisco Unified Presence Administration interface. | ||
Step 2 | Select .
The Find and List Mailstore Servers window opens. | ||
Step 3 | Select Add New. The Mailstore Configuration window opens. | ||
Step 4 | Specify details on the Mailstore Configuration window as follows:
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Step 5 | Select Save. |
After you add a voicemail server, you must create a voicemail profile and add that server to the profile.
Step 1 | Open the Cisco Unified Presence Administration interface. | ||
Step 2 | Select .
The Find and List Voicemail Profiles window opens. | ||
Step 3 | Select Add New. The Voicemail Profile Configuration window opens. | ||
Step 4 | Specify the required details on the Voicemail Profile Configuration window. | ||
Step 5 | Add users to the voicemail profile as follows: | ||
Step 6 | Select Save. |
Configure retrieval so that users can access voice mail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.
You can specify a voicemail credentials source on Cisco Unified Presence.
Tip | In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsFrom parameter. See the Installation and Configuration Guide for more information. |
Step 1 | Open the Cisco Unified Presence Administration interface. | ||
Step 2 | Select . In some versions of Cisco Unified Presence this path is as follows: | ||
Step 3 | In the Cisco Jabber Settings section, select CUP from the Credentials source for voicemail service drop-down list.
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The user's credentials for Cisco Unified Presence match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.
What to Do NextThere is no mechanism to synchronize credentials between servers.
If you specify a credentials source, you must ensure that those credentials match the
user's voicemail credentials. For example, you specify that a user's Cisco Unified Presence credentials match the user's Cisco Unity Connection credentials. The user's Cisco Unified Presence credentials then change. You must update the user's
Cisco Unity Connection credentials to reflect
that change.