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Cisco WebAttendant provides the following action buttons to the right of the display area. You use these buttons when starting or ending a session on Cisco WebAttendant, and to direct call functions.
•Go Online/Go Offline—When starting a Cisco WebAttendant session, click Go Online. At the end of the day, click Go Offline.
•Login/Logout —Once you are online, click Login. At the end of the day, click Logout to end the session.
•Settings—Allows the system administrator to set certain values between Cisco CallManager, the associated Cisco IP Phone, and Cisco WebAttendant. Information about the Settings dialog box is provided in the Cisco CallManager System Guide.
•Auto/Manual—Only Manual mode currently is available. Manual mode requires that you answer all calls using either the mouse, the keyboard, or the Cisco IP Phone.
Using the additional action buttons, you can perform the following call direction functions:
•DIAL—Making a Call
•ANSWER—Answering a Call
•HANGUP—Disconnecting a Call
•UNHOLD—Retrieving a Call from Hold (Unhold)
•HOLD—Placing a Call on Hold
•XFER—Transferring a Call
When an incoming call is received, the appropriate SL button changes from solid blue to flashing yellow.
When the call is answered, the caller is connected to you and the SL button changes to solid light blue.
Use any of the following methods to answer the call. All methods achieve the same result and can be used interchangeably.
You can disconnect (hang up) an active call (SL button is solid light blue), a call currently on hold (SL button is flashing or fluttering red), or an incoming call that has not yet been answered (SL button is flashing yellow).
Use any of the following methods to disconnect the call. All methods achieve the same result and can be used interchangeably.
You can place an active call on hold to take another incoming call, check to see if the intended recipient is available, and so on.
When a call is placed on hold, the SL button for that line flashes or flutters red. The call flashes red when there is only one active call on the line. The SL button changes to fluttering red when you have a call on hold, on the primary line for example, and the secondary line is also active. The SL button flutters to remind you that there is a call on hold in addition to the active call on the same line.
Use any of the following methods to place a call on hold. All methods achieve the same result and can be used interchangeably.
When a call is retrieved from hold, the flashing or fluttering red SL button changes to solid light blue and the caller is connected to you.
Use any of the following methods to retrieve the call. All methods achieve the same result and can be used interchangeably.
You can transfer an active call (SL button is solid light blue). When the call is transferred, the caller is connected to the person you designate.
Use any of the following methods to transfer a call. All methods achieve the same result and can be used interchangeably.
You can place calls when a line is available.
Use any of the following methods to place a call. All methods achieve the same result and can be used interchangeably.