Before You Upgrade
Note |
For important notes, caveats, and other considerations, see Cisco Unified Intelligence Center chapter in the Release Notes for Cisco Unified Contact Center Enterprise Solution available at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html. |
Dashboard Widgets
Cisco Unified Intelligence Center 12.0 supports a maximum of ten widgets per Dashboard. Hence, for Dashboards with more than ten widgets in versions before 12.0, ensure to split those Dashboards with a maximum of ten widgets each before upgrade.
Example: Consider a Dashboard with 15 widgets in Unified Intelligence Center versions before 12.0. Before upgrading to version 12.0, use the Save As feature to clone the Dashboard and manage the widgets up to ten per Dashboard.
Warning |
Migrating Dashboards with more than ten widgets to version 12.0 allows you to only run the Dashboards. You cannot modify and save these Dashboards unless you retain only a maximum of ten widgets per Dashboard. |
Unsupported Widgets
The Cisco Unified Intelligence Center 12.0 interface for Dashboards does not support the following widgets:
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Schedule Report widgets
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URL widgets containing Dashboard permalinks (Nested Dashboards)
Migration Limitations
The following widgets if added to the Dashboard before Cisco Unified Intelligence Center 12.0 are not migrated.
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Schedule Report widgets.
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URL widgets containing Dashboard permalinks (Nested Dashboards).
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Widgets that were placed beyond the new Dashboard canvas size.
Note
Post upgrade to Cisco Unified Intelligence Center 12.0, the positions of the widgets placed in the legacy dashboard interface are retained. However, in few cases the position and size of the widgets are modified to fit inside the new dashboard interface.
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Inaccurate widgets (inaccurate database records)
Example: Report widgets with missing Report Views.
Note |
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Note |
To perform an upgrade of Cisco Unified Intelligence Center to 12.0, you must first perform an upgrade to 10.x from the previous versions and then upgrade to 12.0. For information on upgrade to 10.x, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/tsd-products-support-series-home.html. |
Upgrade Prerequisites
Before starting the software upgrade,
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Perform the Unified CCE User Integration to import supervisors and their teams from Unified CCE into Unified Intelligence Center.
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Back up your system data using the Disaster Recovery system application. To access the DRS application, direct your browser to https://IP address of Intelligence Center:8443/drf. For more information, see the online help provided with the DRS application.
Upgrade and restart the Controller node first. Then upgrade and restart the members. All nodes must be on the same version of Unified Intelligence Center.
Post Upgrade Tasks-
After upgrading Cisco Unified Intelligence Center to release 12.0, ensure to perform the following:
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Disable the Unified CCE User Integration. (Uncheck the Enable UCCE User Integration check box in OAMP > Cluster Configuration > UCCE User Integration.)
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Install the latest Cisco Options Package (COP) file for Unified Intelligence Center 12.0 release.
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Enable the Unified CCE User Integration manually to import the Supervisors with the required roles. This setting is required to view gadgets in the Cisco Finesse Desktop for Supervisors. For more information on User Integration, see Unified CCE User Integration Configuration section in the Administration Console User Guide for Cisco Unified Intelligence Center at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-intelligence-center/products-maintenance-guides-list.html.
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Your configuration information moves automatically to the upgraded version in the active partition.