Core IM and Presence represents the baseline offering for the "Jabber for Everyone" solution. You can extend your deployment by incorporating any of the following additional, optional feature sets:
Rich UC Presence
Desk Phone Control
Each deployment scenario assumes that Unified CM is installed.
The following figure shows the Core IM and Presence feature set and the optional features that can be deployed with additional configuration for Advanced IM, Rich UC Presence, Desk Phone Control and Visual Voicemail.
The Cisco Jabber clients retrieve user details from Cisco Unified Communications Manager. For this reason, you must add users to Cisco Unified Communications Manager, including users who are not Cisco IP phone users.
Add users to Cisco Unified Communications Manager using one of the following methods:
Configure and synchronize an LDAP directory.
See the “LDAP Directory Configuration” section in the “Cisco Unified Communications Manager Administration Guide” for instructions on configuring and synchronizing an LDAP directory.
Add individual users manually.
See the “End User Configuration” section in the “Cisco Unified Communications Manager Administration Guide” for instructions on manually adding individual users.
Add multiple users with the Bulk Administration Tool.
See the “Adding Users” topic in the “Cisco Unified Communications Manager Bulk Administration Guide” for instructions on adding multiple users with the Bulk Administration Tool.
Assign the users to the following user group: Standard CCM End Users.
See the “Adding Users to a User Group” section in the “Cisco Unified Communications Manager Administration Guide” for instructions on assigning users to a user group.
The "Jabber for Everyone" deployment requires you to install ciscocm.free_im_v1.0.cop.sgn on Cisco Unified Communications Manager.
Before You Begin
Download ciscocm.free_im_v1.0.cop.sgn from Cisco.com. You should download the COP file from the Unified CM utilities folder that corresponds to your version of Cisco Unified Communications Manager. For example, you can download the COP file for Cisco Unified Communications Manager Release 8.6 at the following link: COP file for Cisco Unified Communications Manager Release 8.6
Host ciscocm.free_im_v1.0.cop.sgn on an FTP server.
Open the Cisco Unified Operating System Administration interface.
Select Software Upgrades > Install/Upgrade.
Specify the following settings in the Software Location section:
Select Remote Filesystem.
Specify the directory to ciscocm.free_im_v1.0.cop.sgn on your FTP server.
For example, /directory_name
Specify the hostname of your FTP server.
Specify the username for your FTP server.
Specify the password that corresponds to the username of your FTP server.
Do one of the following:
Leave the default value of SFTP if your FTP server supports this protocol.
Select FTP if your FTP server does not support the SFTP protocol.
Leave this field empty.
Leave this field empty.
Select ciscocm.free_im_v1.0.cop.sgn from the Options/Upgrades drop-down list and select Next.
Cisco Unified Communications Manager downloads and installs ciscocm.free_im_v1.0.cop.sgn.
Repeat the steps to install ciscocm.free_im_v1.0.cop.sgn on each node in your cluster.
After you have installed this "Jabber for Everyone" COP File - (for releases 7.1.2, 7.1.3, 7.1.5, 8.5.1, 8.0.1, 8.0.2, 8.0.3, 8.6.1, and 8.6.2), if you upgrade or rehost your Cisco Unified Communications Manager software, "Jabber for Everyone" may no longer be available without additional actions prior to the upgrade or rehost. Prior to upgrade or rehost, you must unassign your IM and availability users and then after the upgrade or rehost is complete you must reassign your IM and availability users.
This caution does not apply if you are upgrading or rehosting to the following
Cisco Unified Communications Manager versions:
If you have already applied the COP file and subsequently upgraded or rehosted to a version not listed above, then contact Cisco. Open a case by sending an email to firstname.lastname@example.org, or go to http://www.cisco.com/tac/caseopen and use the subject 'licensing' and reference: Jabber for Everyone Upgrade issue.
Install Cisco Unified Presence
"Jabber for Everyone" requires integration with Cisco Unified Presence. If your environment does not already include Cisco Unified Presence, you must order the Cisco Unified Presence SKU that is included in the "Jabber for Everyone" offer.
Install Cisco Unified Presence using one of the following methods:
Use an answer file to read predefined configuration values during the installation process.
You should use an answer file to install Cisco Unified Presence. The answer file enables you to define configuration values before initializing the installation process, which provides an automated installation and helps ensure a successful installation.
Perform a manual installation.
See the “Installation Guide for Cisco Unified Presence” for installation instructions.
Verify essential services on Unified CM and Cisco Unified Presence
A number of essential services must be activated and in a started state on Cisco Unified Communications Manager and Cisco Unified Presence to ensure that data synchronizes between the two servers and that the Cisco Jabber clients can access IM and availability feature services.
Most services automatically activate and start when you install the server. However, you should verify that the services that are listed in the following procedure are in a started state before you proceed with any other deployment tasks.
Verify that the following service is activated and in a started state on Cisco Unified Communications Manager:
Cisco AXL Web
This service ensures that Cisco Unified Communications Manager synchronizes data to Cisco Unified Presence.
See the “Activating and Deactivating Feature Services” section in the “Cisco Unified Serviceability Administration Guide” for more information.
Verify that the following feature services are activated and started on Cisco Unified Presence:
Cisco UP Presence Engine
Cisco UP Sync Agent
Cisco UP XCP Connection Manager
Cisco UP XCP Authentication Service
Cisco UP XCP Text Conference Manager
See the “Turning On and Turning Off Feature Services” section in the “Cisco Unified Serviceability Administration Guide” for more information.
Verify that all network services on Cisco Unified Presence are activated and started.
Cisco Unified Presence LDAP profiles provide contact search capabilities to the client. See the appropriate Cisco Jabber client documentation for more information about directory requirements and setup.
You should create an LDAP profile and verify LDAP attribute mappings, even if your Cisco Jabber client does not currently integrate with LDAP profiles on Cisco Unified Presence.
Create an LDAP profile and assign users to the profile.
See the “Creating LDAP Profiles and Adding Users to the Profile” section in the “Deployment Guide for Cisco Unified Presence”.
The instructions in the “Deployment Guide for Cisco Unified Presence” refer to Cisco Unified Personal Communicator. However, these instructions also apply to Cisco Jabber clients that require an LDAP profile on Cisco Unified Presence.
This document provides the steps to set up Cisco Unified Communications Manager and Cisco Unified Presence for IM and availability. After you complete these steps, you should configure and install the appropriate Cisco Jabber clients. However, it is beyond the scope of this document to provide detailed instructions on installing all of the Cisco Jabber clients. This document provides a high-level overview of the steps you must complete to install an IM and availability deployment for Cisco Jabber. Refer to the appropriate client documentation for detailed instructions.
Install Cisco Jabber for Windows
This topic describes the high-level tasks you must complete to install Cisco Jabber for Windows.
See the “Cisco Jabber for Windows Administration Guide” for instructions on configuring and installing Cisco Jabber for Windows.
Review configuration parameters for Cisco Jabber for Windows.
In most environments, Cisco Jabber for Windows does not require any configuration and can connect automatically to Cisco Unified Presence and Microsoft Active Directory. Before you create a configuration file, review the default configuration parameters to determine if your deployment requires any configuration.
See the “Configure Cisco Jabber for Windows in an on-premises deployment” section of the “Cisco Jabber for Windows Administration Guide”.
(Optional)Complete the following steps if your deployment requires configuration:
Create the configuration files.
Host the configuration files on your TFTP server.
Restart the TFTP service on Cisco Unified Communications Manager.
You must restart the TFTP service on each node where you host a configuration file.
See the following topics in the “Configure Cisco Jabber for Windows” chapter of the “
Cisco Jabber for Windows Administration Guide”:
“Prepare your TFTP server”
“Create global configurations”
“Create group configurations”
“Restart your TFTP server”
Install Cisco Jabber for Windows.
See the “Deploy Cisco Jabber for Windows” section of the “Cisco Jabber for Windows Administration Guide”.
Set up a web server.
Download the CAXL library from the Cisco Developer Network.
Extract the contents of the CAXL library to the working directory of your website.
This topic describes the high-level tasks you must complete to install Cisco Jabber IM for BlackBerry.
See the “Cisco Jabber IM for BlackBerry Quick Start Guide” and “Administration Guide” for instructions on configuring and installing Cisco Jabber IM for BlackBerry.
Install the client application from BlackBerry App World. See the “Updating or reinstalling Cisco Jabber IM for BlackBerry” section in the “Cisco Jabber IM for BlackBerry Release 1.0 Quick Start Guide” for details.
Sign in to Cisco Jabber IM for BlackBerry. The following sections in the “Cisco Jabber IM for BlackBerry Release 1.0 Quick Start Guide” contain information on signing in to the application:
“Signing in to Cisco Jabber IM for BlackBerry”
“I installed Cisco Jabber IM for BlackBerry myself (from a link)”
“My administrator installed Cisco Jabber IM for BlackBerry for me”
You can deploy multiple clusters of Cisco Unified Presence for large-scale deployments. If you deploy multiple clusters, you must define peer relationships for each Cisco Unified Presence cluster within the same domain.
For more information about multiple cluster deployments, see Cisco Unified Communications System 8.x SRND.
For more information about configuring an intercluster deployment, see the Configuring a Cisco Unified Presence Intercluster Deployment section of the Deployment Guide for Cisco Unified Presence Release 8.6.
Cisco Unified Presence supports high availability (HA) with clustered servers. If a node in a subcluster fails, the IM and availability (presence) services from that node fail over to the second node in the subcluster. As a result, there is no loss of IM and availability services for users.
For information about configuring HA deployments, see the Deployment Guide for Cisco Unified Presence.
You can optionally expand your "Jabber for Everyone" deployment to include Telephone Presence ("On a call") for Cisco IP phone users and Meeting Status ("In a Meeting") through integration with Microsoft Exchange.
You must configure Cisco Unified Communications Manager as a presence gateway on Cisco Unified Presence. The presence gateway enables Cisco Unified Communications Manager and Cisco Unified Presence to share availability status for users.
Open the Cisco Unified Presence Administration interface.
Select Presence > Gateways.
Select Add New.
Select CUCM from the Presence Gateway Type drop-down list.
Enter a description in the Description field.
Specify one of the following values in the Presence Gateway field:
IP address of the Cisco Unified Communications Manager publisher
Fully qualified domain name (FQDN) of the Cisco Unified Communications Manager publisher
DNS SRV FQDN that resolves to the Cisco Unified Communications Manager subscriber nodes
For more information about configuring a presence gateway, see the “How to Configure the Presence Gateway on Cisco Unified Presence” section in the “Deployment Guide for Cisco Unified Presence”.
Cisco Unity Connection provides Cisco Jabber users with the ability to view, play, sort, and delete voicemail messages from the Cisco Jabber interface.
See the Deployment Guide for Cisco Unified Presence for more information about how to set up visual voicemail for Cisco Jabber users.
The information regarding setting up visual voicemail in the Deployment Guide for Cisco Unified Presence refers to Cisco Unified Personal Communicator, however, the same information also applies to Cisco Jabber.