Serviceability Configuration and Maintenance Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
Configuring and Viewing Services in Cisco Unified Serviceability
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Configuring and Viewing Services in Cisco Unified Serviceability

Table Of Contents

Configuring and Viewing Services in Cisco Unified Serviceability

Services Configuration Checklist

How To Turn On and Turn Off Feature Services

Recommendations for Turning On Services in a Cluster

Turning On and Turning Off Feature Services

How To Start, Stop, and Restart Services in the Control Center or the Command Line Interface

Starting, Stopping, Restarting, and Refreshing Status of Services in Control Center

Starting, Stopping and Restarting Services Using the Command Line Interface


Configuring and Viewing Services in Cisco Unified Serviceability


Services Configuration Checklist

How To Turn On and Turn Off Feature Services

How To Start, Stop, and Restart Services in the Control Center or the Command Line Interface

Services Configuration Checklist

Table 5-1 lists the steps for working with services.

Table 5-1 Services Configuration Checklist 

Configuration Steps
Procedures and Related Topics

Step 1 

Turn on the feature services that you want to run.

Chapter 4 "Understanding Feature and Network Services in Cisco Unified Serviceability."

Turning On and Turning Off Feature Services

Step 2 

Configure the appropriate service parameters.

All service parameters for the services in Cisco Unified Serviceability display in Cisco Unified Presence Administration.

Step 3 

If necessary, troubleshoot problems by using the Cisco Unified Serviceability trace tools.

Chapter 3 "Configuring Trace in Cisco Unified Serviceability."


How To Turn On and Turn Off Feature Services

You can turn on (activate) or turn off (deactivate) multiple feature services or select default services to turn on from the Service Activation window in Cisco Unified Serviceability. Cisco Unified Serviceability turns on feature services in automatic mode and checks for service dependencies based on a single-node configuration. When you select to turn on a feature service, Cisco Unified Serviceability prompts you to select all the other services, if any, that depend on that service to run based on a single-node configuration. When you select the Set Default button, Cisco Unified Serviceability selects those services that are required to run Cisco Unified Presence based on a single-node configuration. Turning on a service automatically starts the service. You start and stop services from Control Center.

Recommendations for Turning On Services in a Cluster

Turning On and Turning Off Feature Services

Recommendations for Turning On Services in a Cluster


Caution Before you turn on any services for a feature, you must complete all the required configuration on Cisco Unified Presence for that feature. See the relevant documentation for each Cisco Unified Presence feature.

Before you turn on services in a cluster, review the table below, which provides service recommendations for multi-node configurations.

Table 5-2

Service/Servlet
Recommendations

Database and Admin Services

Cisco AXL Web Service

Turn on this service on the first node only.

Failing to turn on this service causes the inability to update Cisco Unified Presence from client-based applications that use AXL.

Cisco Bulk Provisioning Service

You turn on the Cisco Bulk Provisioning Service only on the first node.

If you use the Bulk Administration Tool (BAT) to administer phones and users, you must turn on this service.

Performance and Monitoring Services

Cisco Serviceability Reporter

Turn on this service on the publisher node only.

Note The service only generates reports on the publisher node even if you turn on the service on other nodes.

Cisco Unified Presence Services

Cisco UP SIP Proxy

Turn on this service on all nodes in the cluster.

Cisco UP Presence Engine

Turn on this service on all nodes in the cluster.

Cisco UP Sync Agent

Turn on this service on all nodes in the cluster.

Cisco UP XCP Text Conference Manager

Turn on this service if you deploy the Chat feature on Cisco Unified Presence.

Turn on this service on each node that runs the Chat feature.

Note The permanent chat feature requires an external database. If you enable the permanent chat feature, you must also configure an external database before starting the Text Conference Manager service. The Text Conference Manager service will not start if the permanent chat feature is enabled and an external database is not configured. See the Database Setup Guide for Cisco Unified Presence.

Cisco UP XCP Web Connection Manager

Turn on this service if you integrate web clients with Cisco Unified Presence.

Turn on this service on all nodes in the cluster.

Cisco UP XCP Connection Manager

Turn on this service if you integrate XMPP clients with Cisco Unified Presence.

Turn on this service on all nodes in the cluster.

Cisco UP XCP SIP Federation Connection Manager

Turn on this service if you deploy any of the following configurations:

Interdomain federation over the SIP protocol on Cisco Unified Presence. Turn on this service on each node that runs SIP federation.

Intercluster deployment between a Cisco Unified Presence release 8.0 cluster and a Cisco Unified Presence release 7.x cluster. Turn on this service on all nodes in the Release 8.0 cluster.

Cisco UP XCP XMPP Federation Connection Manager

Turn on this service only if you deploy interdomain federation over the XMPP protocol on Cisco Unified Presence.

Turn on this service on each node that runs XMPP federation.

Note Before you turn on the XMPP Federation Connection Manager service on a node, you must turn on XMPP Federation in Cisco Unified Presence Administration on that node. See the Integration Guide for Configuring Cisco Unified Presence for Interdomain Federation.

Cisco UP XCP Message Archiver

Turn on this service if you deploy the Compliance feature on Cisco Unified Presence.

Turn on this service on any node that runs the IM Compliance feature.

Note If you turn on the Message Archiver before you configure an external database, the service will not start. Also, if the external database is not reachable, the service will not start. See the Database Setup Guide for Cisco Unified Presence.

Cisco UP XCP Directory Service

Turn on this service if you integrate XMPP clients on Cisco Unified Presence with an LDAP directory.

Turn on this service on all nodes in the cluster.

Note If you turn on the Directory Service before you configure the LDAP contact search settings for third-party XMPP clients, the service will start, and then stop again. See the Deployment Guide for Cisco Unified Presence.

Cisco UP XCP Authentication Service

Turn on this service if you integrate XMPP clients with Cisco Unified Presence.

Turn on this service on all nodes in the cluster.


Service Activation Recommendations

Turning On and Turning Off Feature Services

You can turn on and turn off feature services in Cisco Unified Presence Serviceability. Some feature services depend on other services, and you always turn on the non-dependent services first.


Note Cisco Unified Serviceability allows you to turn on and turn off only features services (not network services).


Before You Begin

The service names for the server that you select and the status of the services are displayed in the Service Activation window. Services do not start until you turn them on.

Procedure


Step 1 Select Tools > Service Activation.

Step 2 Select the server from the Server list box.

Step 3 Select Go.

Step 4 Perform one of the following actions to turn on or turn off services:

If you want to:
Action

Turn on the default services required to run on a single server

Select Set to Default.


Note This option selects default services based on the configuration of a single server, and checks for service dependencies.


Turn on all services

Check Check All Services.

Turn on a specific service

Check the service that you want to turn on.

Turn off a service

Uncheck the services that you want to turn off.


Step 5 Select Save after you finish making the appropriate changes.


Troubleshooting Tips

To obtain the latest status of services, select Refresh.

Related Topics

Recommendations for Turning On Services in a Cluster

How To Start, Stop, and Restart Services in the Control Center or the Command Line Interface

To perform these tasks, Cisco Unified Serviceability provides two Control Center windows. To start, stop, and restart network services, access the Control Center—Network Services window. To start, stop, and restart feature services, access the Control Center—Feature Services window.


Tip Use the Related Links list box and the Go button to navigate to Control Center and Service Activation windows.


Starting, Stopping, Restarting, and Refreshing Status of Services in Control Center

Starting, Stopping and Restarting Services Using the Command Line Interface

Starting, Stopping, Restarting, and Refreshing Status of Services in Control Center

Control Center in Cisco Unified Serviceability allows you to:

view status

refresh status

start, stop, and restart Cisco Unified Presence services for a particular server in a cluster

Procedure


Step 1 Depending on the service type that you want to start, stop, restart or refresh, perform one of the following actions:

Select Tools > Control Center - Feature Services.

Select Tools > Control Center - Network Services.

Step 2 Select the server from the Server list box.

Step 3 Select Go.

Step 4 Perform one of the following actions:

If you want to:
Action

Start a service

a. Select the radio button next to the service that you want to start.

b. Select Start.

The Status changes to reflect the updated status.

Restart a service

a. Select the radio button next to the service that you want to restart.

b. Select Restart.

c. Select OK. when a message indicates that restarting may take a while.

Stop a service

a. Select the radio button next to the service that you want to stop.

b. Select Stop.

The Status changes to reflect the updated status.

Get the latest status of the services

Select Refresh.

Go to the Service Activation window or to the other Control Center window

a. Select the option from the Related Links list box.

b. Select Go


.


Troubleshooting Tips

You can only start, stop or restart feature services that you have turned on.

If you are upgrading Cisco Unified Presence, those services that were already started on your system will start after the upgrade.

Related Topics

How To Turn On and Turn Off Feature Services

Starting, Stopping and Restarting Services Using the Command Line Interface

You can start and stop the following services by issuing a command in the command line interface (CLI):

Procedure


Step 1 Perform one of the following actions in the CLI:

a. To start a service, enter utils service start <service name>, where service name equals the entire name of the service.

b. To stop a service, enter utils service stop <service name>, where service name equals the entire name of the service.

c. To restart a service, enter utils service restart <service name>, where service name equals the entire name of the service.


Troubleshooting Tips

You must start and stop all other services from Control Center in Cisco Unified Serviceability.

Related Topics

How To Start, Stop, and Restart Services in the Control Center or the Command Line Interface