User Guide for Cisco Unified Personal Communicator for Windows, Release 7.0
Working With Recent Communications With Cisco Unified Personal Communicator
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Working With Recent Communications With Cisco Unified Personal Communicator

Table Of Contents

Working With Recent Communications With Cisco Unified Personal Communicator

Recent Communications

Working With the Recent Communications List

Accessing Voicemail


Working With Recent Communications With Cisco Unified Personal Communicator


Recent Communications

Working With the Recent Communications List

Working With the Recent Communications List

Accessing Voicemail

Recent Communications

The Recent communication pane lists all voicemail messages you receive, and up to 50 received, initiated, or missed calls.

Calls that you make or answer using your desk phone only appear in the Recent communications list if Cisco Unified Personal Communicator is running. Calls you make appear only if phone mode is Desk Phone. Voice mail is always displayed. New voicemail messages appear in the list within one minute of being recorded.

If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the Recent communications list on that computer. Voice mail is always displayed.

You can filter the list by communication type or choose to view all. Icons and roll-over text also indicate the communication type. Other visual indicators help you determine the state of each communication:

Items in italics are being processed and will be available momentarily.

Unread voice mail items appear in bold text.

Items that are deleted but not yet purged the deleted items list in strikethrough text.


Note If you are using Softphone Mode and you answer a call on your desk phone, the call may be displayed in your Recent communications list as a missed call.


Related Topics

How to Solve Recent Communications Pane Problems, page 9-24

Working With the Recent Communications List

Procedure

To
Do This

Identify the communication type of an item

Roll over the icon in the first column of the Recent communications pane to display text.

See a count of new missed calls or voice mails

The icon at the top of the Recent communications pane displays a number.

The count adjusts each time you open an "unread" item, whether or not you listen to the voice mail. A counter does not appear if you have no unread items of that type.

At your company, these indicators may not display numbers. If you see an icon, there is at least one new item of the type indicated.

Filter by communication type

1. Click View > Change Recent Communications Filter.

2. Select an option.

3.

Sort the list

Click any column heading to sort by that heading.

Click again to reverse the sort order.

Instantly resize a column
to fit text size

1. Right-click an item in the column to resize.

2. Choose Best Fit.

Jump to a name

1. Click any name in the list.

2. Enter the first letter of the name.

View details about an item

Right-click an item in the Recent communications list and choose Open Call History or Open Voicemail.

Mark items read or unread

Select one or more items and right-click > Mark Read or Mark Unread.

Delete items

Right-click an item and choose Delete Call History or Voicemail.

Undelete items

1. Choose View > Change Recent Communications Filter > Deleted from the menu bar at the top of the console.

2. Right-click is marked for deletion and choose Undelete Call History.

You cannot undelete items that have been purged.

Purge all items marked for deletion

Right-click in the Recent communications pane and choose Purge Deleted Communications.

 


Related Topics

Accessing Voicemail

How to Solve Recent Communications Pane Problems, page 9-24

Accessing Voicemail

If this feature is enabled at your company, you can receive and listen to voicemail messages in Cisco Unified Personal Communicator.


Note You should periodically purge your deleted voicemail messages to avoid delays while launching Cisco Unified Personal Communicator or accessing voice mail. See the instructions for permanently deleting recent communications items in Working With the Recent Communications List.


Procedure

To
Do This

View a list of your voice mail messages

Choose View > Change Recent Communications Filter > Voicemails.

 

Listen to a voice mail

Right-click a voice mail item in the list > Play Voicemail.

Control voicemail playback

Rewind (to the beginning)

Reverse

Play

Pause

Fast forward

Seek (Rewind to a specific point in the message)

Change playback volume

1. Double-click a voicemail item in the Recent communications list.

2. Click the appropriate button, or slide the appropriate slider.

The larger slider is the Seek slider.

 

Retrieve deleted voice mail

(Whether deleted through your phone or through Cisco Unified Personal Communicator.)

See the instructions for undeleting recent communications items.

You cannot retrieve deleted voice mail after you have purged it.


Related Topics

Setting Up Voicemail, page 1-5

Recent Communications

Working With the Recent Communications List

How to Solve Voice Mail Problems, page 9-25