User Guide for Cisco Unified Personal Communicator for Macintosh, Release 7.0
Sending Messages With Cisco Unified Personal Communicator
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Sending Messages With Cisco Unified Personal Communicator

Table Of Contents

Sending Messages With Cisco Unified Personal Communicator

Sending Instant Messages

Receiving Instant Messages

Choosing Messaging Options

Saving Messages

Automatically Saving All Messaging Sessions

Saving A Message

Sending Email Messages


Sending Messages With Cisco Unified Personal Communicator


Sending Instant Messages

Receiving Instant Messages

Choosing Messaging Options

Saving Messages

Sending Email Messages

Sending Instant Messages


Note This feature may not be available in your company.


Procedure


Step 1 Click a name in a list.

Step 2 Click the Send Instant Message icon.

Step 3 Enter your message.

Step 4 Press Return.


Troubleshooting Tips

The configuration of Cisco Unified Personal Communicator dictates who you can send instant messages to in your corporate directory or contact list.

If the recipient of a message is set up to use IP Phone Messaging, but is not logged in to Cisco Unified Personal Communicator, the message can go to the Cisco Unified IP Phone of the recipient. Otherwise, you cannot initiate instant messaging with a contact whose availability status is Offline.

You can set your preferences to initiate an instant message when you double-click a name in your contact list. The person must be able to receive instant messages through Cisco Unified Personal Communicator.

To close a tab, click the availability status indicator in the tab.

Your company may allow you to exchange instant messages through Cisco Unified Personal Communicator with people at certain other companies. To initiate an instant messaging session, you must first add the recipient to your contact list. The recipient may need to approve your request to view their availability status.

Related Topics

Receiving Instant Messages

Choosing the Double-Click Action, page 1-11

How to Solve Instant Messaging Problems, page 9-18

Choosing Messaging Options

Receiving Instant Messages

You can prevent specified people from initiating instant messaging sessions with you. However, if you initiate an instant messaging session with such a person, the person can respond until you close the messaging window for the session.

By default, your preferences are set to display all instant messaging sessions in tabs in a single window.

If an instant messaging session is in progress, and a different person sends you a message, the new message is displayed in the same messaging window, in a new tab behind the existing tab. Click the new tab to view the message.

If your company allows you to exchange instant messages through Cisco Unified Personal Communicator with people at other companies you may first need to approve a request from that person to view your availability status.

Related Topics

Blocking Contacts, page 2-11

How to Solve Instant Messaging Problems, page 9-18

How to Share Your Availability Status with Employees of Other Companies, page 2-12

Choosing Messaging Options

Procedure


Step 1 Choose Cisco UPC > Preferences.

Step 2 Click Instant Messaging.

Step 3 Choose options.


Troubleshooting Tips

You can customize or collapse the toolbar at the top of a messaging window. Control-click in the toolbar area and choose an option.

Check Reveal embedded links when sending messages if you want the recipient of your messages to be able to click, view, or copy URLs that are embedded in HTML content that you copy and paste, for example from web pages.

Uncheck Create new messages in tabs if you want sessions with different people to be in separate windows instead of in tabs in a single window.

To include text of recent (up to 99) instant messaging exchanges with each person in subsequent sessions with that person on the same computer, check Display recent messages in new chats. If you use a different computer, you must reset this option.

Saving Messages

Automatically Saving All Messaging Sessions

Saving A Message

Automatically Saving All Messaging Sessions

Procedure


Step 1 Choose Cisco UPC > Preferences.

Step 2 Click Instant Messaging.

Step 3 Check Automatically log chat transcripts to folder location.

Step 4 (Optional) Specify a different folder location.


Troubleshooting Tips

This preference only applies to your sessions on this computer.

The default location for saved chat transcripts is the Cisco UPC-ChatTranscripts folder in your Documents folder.

Saving A Message

Procedure


Step 1 Make the session you want to save the active window or the front, visible tab in the messaging window.

Step 2 Choose File > Save Instant Message As.


Sending Email Messages

You can send an email message to a person who is not logged in to Cisco Unified Personal Communicator. You can select multiple contacts and send one email to everyone.

Procedure


Step 1 Control-click a name.

Step 2 Choose Send e-mail.


Troubleshooting Tip

You can set your preferences to open a new email message when you double-click a name in your contact list, if the contact card of that person includes an email address.

Related Topics

Choosing the Double-Click Action, page 1-11