Guest

Cisco Unified Personal Communicator

Accessibility Features In Cisco Unified Personal Communicator for Windows, Release 7.0

  • Viewing Options

  • PDF (162.5 KB)
  • Feedback
Accessibility Features In Cisco Unified Personal Communicator for Windows, Release 7.0

Table Of Contents

Accessibility Features In Cisco Unified Personal Communicator for Windows, Release 7.0

General Controls and Display

Setting High Contrast

Screen Magnification

Displaying Status in the Title Bar

Panes, Columns and Sorting

Expanding and Collapsing Panes

Resizing the Panes in the Main Console

Resizing Columns

Sorting List Items

Phone, Video, and Call Management

Choosing the Phone Mode

Answering Incoming Calls

Making Calls

Actions During a Call

Listening to Multi-Party Voice Mails

Working with Video: Moving the Image of Yourself

Messaging

Initiating Messages

Working with Instant Messages

Voice Mail

Contact Management

Getting More Information About Accessibility and This Product


Accessibility Features In Cisco Unified Personal Communicator for Windows, Release 7.0


Part Number: OL-16650-01

Revised: August 2008

This document lists Windows keyboard shortcuts and accessibility procedures unique to Cisco Unified Personal Communicator.

General Controls and Display

Panes, Columns and Sorting

Phone, Video, and Call Management

Messaging

Voice Mail

Contact Management

Getting More Information About Accessibility and This Product

General Controls and Display

Operation
Menu Text
Keyboard Shortcut

Open Preferences

Preferences

Ctrl+Shift+P

Close the active window

Close

Esc


Note This action does not close the main console window.


Change the Recent Communications Filter

Change Recent Communications Filter

Not applicable.


Note If the Show detailed status in title bars option is selected in Profile Preferences, the currently selected and applied Recent Communications filter category is shown in title bar text.


Move the input focus within the panes of the console, between the buddy list, recent list, and search list.

The pane must be open.

Not applicable

F6

Move the input focus within the panes of the console, between the buddy list, recent list, and search list in the opposite direction.

The pane must be open.

Not applicable

Shift+F6

Move the input focus to the Contacts pane.

Go to Contacts Pane

Ctrl+F2

Move the input focus to the Recent pane.

Go to Recent Pane

Ctrl+F3

Move the input focus to the Search pane.

Go to Search Pane

Ctrl+F4

Move the input focus between windows in Cisco Unified Personal Communicator.

Not applicable

Ctrl+F6


Note We recommend this key combination to shift the focus. Not all Cisco Unified Personal Communicator windows support the Alt+Tab combination.


Move the input focus between windows in the opposite direction.

Not applicable

Ctrl+Shift+F6


Note We recommend this key combination to shift the focus. Not all Cisco Unified Personal Communicator windows support the Alt+Tab combination.



Setting High Contrast

If you require a high contrast for easier reading, use the Windows setting from the Accessibility Options.

Procedure


Step 1 From the Start menu, choose Control Panel > Accessibility Options.

Step 2 Click the Display tab.

Step 3 Click Use High Contrast.

Step 4 (Optional) Click Settings for High Contrast to choose a different theme.


Screen Magnification

We recommend using a screen magnifier. Cisco Unified Personal Communicator is not enabled to allow changes to screen fonts. If you choose a theme from the Windows Accessibility Options with a larger font or attempt to change the default font settings, Cisco Unified Personal Communicator cannot display the changes.

Displaying Status in the Title Bar

You can see recent communication information such as voicemail or missed calls and your current availability status in the title of the window.

Procedure


Step 1 Select File > Preferences.

Step 2 Click Show detailed status in title bars under Accessibility Options.


Panes, Columns and Sorting

Expanding and Collapsing Panes

Resizing the Panes in the Main Console

Resizing Columns

Sorting List Items

Expanding and Collapsing Panes

Operation
Menu Text
Keyboard Shortcut

Open/Close Recent pane

View > Open/Close Recent Pane

Ctrl+Shift+F3

Open/Close Search pane

View > Open/Close Search Pane

Ctrl+Shift+F4


Resizing the Panes in the Main Console


NoteThe console must be larger than its minimum size.

If you make a pane larger, the pane below it becomes proportionately smaller.

A pane that will become smaller cannot already be at its minimum size.


Procedure


Step 1 Expand the pane you want to resize, if it is not already open.

Step 2 Select the pane divider to move:

Select The Divider
Keyboard Shortcut

Between the Contacts pane and the Recent Communications pane.

Ctrl+Shift+1

Between the Recent Communications pane and the Search Results pane.

Ctrl+Shift+2

Below the Search pane.

Ctrl+Shift+3


Step 3 Move the pane divider up or down:

Move the Selected Divider
Keyboard Shortcut

Up or down by about a pixel

Up arrow

Down arrow

Up or down by about 3 pixels

PgUp

PgDn

Up as far as possible

Home

Down as far as possible

End



Resizing Columns

You can resize a column in the panes such as Recent Communications or search results to display the complete text of the longest item in the column. Best Fit is one option for resizing columns. Format Columns is also available and provides the ability to resize to a specific pixel length.

Procedure


Step 1 Tab to the list that has the column you want to resize.

Step 2 Use the arrow keys to select any item in the list.

You must press an arrow key at least once.

Step 3 Press Shift+F10.

Step 4 Choose Best Fit.


Sorting List Items

Sort search results and items in the Recent Communications list using the methods in the table:

Procedure


Step 1 Use the arrow keys to select any item in the list.

You must press an arrow key at least once.

Step 2 Press Shift+F10.

Step 3 Choose Arrange By.

Step 4 Do one of the following:

To
Do This

Sort by different criteria

Choose an option.

Reverse the sort order (ascending or descending)

Choose the same option that is already selected.



Phone, Video, and Call Management

Choosing the Phone Mode

Answering Incoming Calls

Making Calls

Actions During a Call

Working with Video: Moving the Image of Yourself

Choosing the Phone Mode

These commands apply when the active window is the main console.


Note If the Show detailed status in title bars option is selected in your preferences, the currently active phone mode is displayed in the console title bar.


Operation
Menu Text
Keyboard Shortcut

Change Phone Mode to desk phone

Phone Mode > Desk Phone

Ctrl+Shift+K

Change Phone Mode to soft phone

Phone Mode > Softphone

Ctrl+Shift+S

Change Phone Mode to none

Phone Mode > Disabled

Ctrl+Shift+B


Answering Incoming Calls

If you require additional time to answer calls before they go to your voice mail, contact your system administrator. The defined number of rings before a call goes to voice mail can be modified in Cisco Unified Call Manager.

The following commands apply when there is an incoming call.

Operation
Keyboard Shortcut

Answer with audio only

Ctrl+Shift+A

Answer with video

Ctrl+Shift+V

Send the call to voice mail

Ctrl+Shift+M

Change the system focus to the incoming call notification window from any application.

Ctrl+Shift+G


Making Calls

The following commands apply when the active window is the main console.

Operation
Menu Text
Keyboard Shortcut

Call the selected person using audio only

Place a Call

Ctrl+1

Call the selected person using audio and video

Place a Video Call

Ctrl+2

Open the dial pad to call any number

Dialpad

Ctrl+D

Redial the last number you called within this session.

Redial

Ctrl+R


Actions During a Call

The following commands apply to the active conversation window.


Note If the Show detailed status in title bars option is selected in your preferences, the conversation title bar will include additional call status information.


Operation
Menu Text
Keyboard Shortcut

Open the telephone keypad

For example, use this command to enter:

A password or PIN number that you must enter during a call

A Meeting Identification number when joining a Cisco Unified MeetingPlace meeting.


Note Screen readers such as JAWS announce each digit entered. Be aware when your audio output is audible to others through your speakers. Take precautions when entering passwords, such as modifying the volume or using a headset.


Dialpad

Ctrl+Shift+D

Add or remove video from the conversation

Add/Remove Video

Alt+Shift+V

Add web conferencing to the conversation

Start Web Conferencing

Alt+Shift+W

Increase the volume you hear

Volume Up

Ctrl+Up Arrow

Decrease the volume you hear

Volume Down

Ctrl+Down Arrow

Mute your audio

Mute Audio

Ctrl+Alt+Down Arrow

Unmute your audio

Unmute Audio

Ctrl+Alt+Down Arrow

Put the call on hold

Hold Call

Ctrl+H

Resume a held call

Resume Call

Ctrl+H

Start a conference call


Note This option is available when you have more than one phone call. Using this option merges the two calls into a single conference call.


Conference

Ctrl+M

View a list of the participants in a conversation

Roster

Ctrl+T

End the call

End Call

Ctrl+E


Listening to Multi-Party Voice Mails

When someone forwards you a voice mail, they can append that message with an introduction. A tone is played when the message transitions from one to the other. On the playback dialog, a slider is shown with divider bars indicating where a message begins and ends. You can navigate through the entire message using the keyboard.

Operation
Keyboard Shortcut

Skip to the next message

Ctrl+Shift+Right Arrow

Return to the previous message

Ctrl+Shift+Left Arrow


Working with Video: Moving the Image of Yourself

When you view video, the image of yourself appears by default in a corner of the larger incoming image. You can move it to a different corner of the larger image. Use View > Show My Video to turn off local video.

To Move the Image
Keyboard Shortcut

Up

Ctrl+Shift+Up Arrow

Down

Ctrl+Shift+Down Arrow

Right

Ctrl+Shift+Right Arrow

Left

Ctrl+Shift+Left Arrow


Messaging

Initiating Messages

Working with Instant Messages

Initiating Messages

The following commands apply to the person selected in the main console.

Operation
Menu Text
Keyboard Shortcut

Send an Instant Message

Send an Instant Message

Ctrl+3

Send e-mail

Send an e-mail

Ctrl+4


Working with Instant Messages

The following commands apply to the active instant messaging window.

Operation
Menu Text
Keyboard Shortcut

View Timestamps in the messaging window

Timestamps

F2

Send the message

Send

Enter

Save the message as text

Save As

Ctrl+S



Note When using JAWS screen reader, select the Say All feature to hear incoming Instant Messages. Cisco Unified Personal Communicator plays a tone when a message is received, but does not automatically read the message.


Voice Mail

These commands apply to an open and active voice mail window.

Operation
Menu Text
Keyboard Shortcut

Play the voice mail message

Pause message playback

Play/Pause

Space

Rewind

Rewind

Ctrl+Left Arrow

Fast Forward

Fast Forward

Ctrl+Right Arrow

Increase playback volume

Volume Up

Ctrl+Up Arrow

Decrease playback volume

Volume Down

Ctrl+Down Arrow


Contact Management

The following commands apply to the contact selected in the main console.

Operation
Menu Text
Keyboard Shortcut

Get more information about the selected person, including a list of phone numbers

Contact Details

Ctrl+J

Delete the contact

Delete

Del


Getting More Information About Accessibility and This Product

For more information about accessibility and this product (for example, to request a United States government Section 508 VPAT (Voluntary Product Accessibility Template), contact Accessibility@Cisco.com.