User Guide for Cisco Unified Personal Communicator for Windows, Release 1.1
Working With Recent Communications
Downloads: This chapterpdf (PDF - 176.0KB) The complete bookPDF (PDF - 2.33MB) | Feedback

Working With Recent Communications

Table Of Contents

Working With Recent Communications

About Recent Communications

Working With the Recent Communications List and Its Entries

About Recent Communications Items

Accessing Voice Mail


Working With Recent Communications


Recent Communications topics include:

About Recent Communications

Working With the Recent Communications List and Its Entries

Accessing Voice Mail

About Recent Communications

Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.

The Recent Communication pane lists all voice-mail messages you have received, and up to 50 received, initiated, or missed calls.

New voice-mail messages appear in the list within one minute.

Unread communications appear in bold text.

Calls that you make or receive while using your Cisco Unified IP Phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running. Calls that you make using your desk phone appear only if you have set the active phone to Desk Phone. Voice mail appears regardless.

If you log on from different computers, only the communications that occur while you are logged into a particular computer appear in the recent communications list on that computer.

Related Topics

Working With Recent Communications

Working With the Recent Communications List and Its Entries

To Do This
Do This

Identify the communication type of an entry

The first column in the Recent Communications pane shows the type of communication. To identify the icons, see the "About Recent Communications Items" section.

Show only one type of communication

View all recent communications

From the drop-down list beside Recent, choose an option.

From the menu bar at the top of the console, choose View > Change Recent Communications Filter and choose an option.

 

Sort the list

Click any column heading to sort by that heading.

Click again to reverse the sort order.

 

View details about an entry

Hover your mouse pointer over an entry.

Click an entry; then, from the menu bar at the top of the console, choose Actions > Communication Details.

Right-click an entry in the Recent Communications list and choose Open Communication.

 

Mark entries unread

Select one or more entries and right-click > Mark Unread.

View details about the entry. Then, from the menu bar at the top of the Conversation Details window, choose Actions > Mark Unread.

Add an entry to your Contacts list

See the "Adding Contacts to Groups" section.

Delete entries

To mark an entry for deletion:

Right-click an entry and choose Delete.

Select an entry and press the Delete key on your keyboard.

To permanently delete all entries marked for deletion:

Right-click an entry that is marked for deletion and choose Purge Deleted Communications.

Note When you delete voice mail using your desk phone, you must separately delete the same voice mail from Cisco Unified Personal Communicator.

Undelete entries

Right-click an entry that is marked for deletion and choose Undelete.

View details about the entry. Then, from the menu bar at the top of the Conversation Details window, choose Actions > Undelete.

Work with the Recent Communications list

See the "Working With Items Listed in Panes" section.

Change the view of the pane

See the "Changing the View of the Console and Its Panes" section.


About Recent Communications Items

The following information describes the items listed in the Recent Communications pane.

Items that are deleted but not yet purged appear in strikethrough text.

Items in italics are being processed and will be available momentarily.

Items in bold are unread.

Icon
Communication Type

Voice-mail message

Missed call (incoming)

Answered call (incoming)

Outgoing call


Accessing Voice Mail

You can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.

To Do This
Do This

Set up voice mail access via Cisco Unified Personal Communicator

See the "Setting Up Voice Mail and Web Conferencing" section.

Listen to voice mail

In the Recent Communications list:

Right-click a voice mail entry > Play Voicemail.

See also the following row of this table.

Control voice-mail playback

Rewind to beginning

Rewind

Play

Pause

Fast forward

Seek (Rewind to a specific point in the message)

Change playback volume

In the Recent Communications list:

Double-click a voice-mail entry.

Click a voice-mail entry; then, from the menu bar at the top of the console, choose Actions > Communication Details.

Right-click a voice-mail entry in the list > Open Communication.

In the window, do one of the following:

Click the appropriate button, or slide the appropriate slider. The larger slider is the Seek slider.

From the menu bar in the open window, choose an option from the Play menu.

Perform other actions

See the "Working With the Recent Communications List and Its Entries" section.