User Guide for Cisco Unified Personal Communicator for Windows, Release 1.1
Introduction
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Introducing Cisco Unified Personal Communicator

Table Of Contents

Introducing
Cisco Unified Personal Communicator

About Cisco Unified Personal Communicator

About Available Features

Cisco Product Security Overview

Setting Up Cisco Unified Personal Communicator

System Requirements

Before You Use Cisco Unified Personal Communicator

Exiting Incompatible Programs

Setting Up Your Video Camera

Setting Up Your Headset

Establishing the Audio Devices

Logging In for the First Time

Setting Essential Preferences

About Logging In

Launching and Logging In

About the Cisco Unified Personal Communicator Console

Overview of the Console

Changing the View of the Console and Its Panes

Working With Items Listed in Panes

Getting Documentation

Uninstalling


Introducing
Cisco Unified Personal Communicator


This introduction includes the following topics:

About Cisco Unified Personal Communicator

Setting Up Cisco Unified Personal Communicator

About Logging In

About the Cisco Unified Personal Communicator Console

Getting Documentation

Uninstalling

About Cisco Unified Personal Communicator

An integral part of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a desktop computer application that helps enable more effective communications. By transparently integrating your most frequently used communications applications and services, Cisco Unified Personal Communicator streamlines the communication experience, helping you work smarter and faster. With Cisco Unified Personal Communicator, you can access voice, video, document sharing, and presence information—all from a single, rich-media interface.

Key Features and Benefits

View real-time availability of other people who use Cisco Unified Personal Communicator.

Click-to-call from the contact list.

Use either the integrated soft phone (software that lets you use your computer as a phone) or an associated Cisco Unified IP Phone.

Exchange ideas "face-to-face" with a video display on your computer screen.

Add communication methods during a session; for example, you can add video or web conferencing.

Create audio conference calls simply by merging conversation sessions.

View, playback, sort, and delete voice-mail messages, all from the same client application.

Related Topics

About Available Features

Cisco Product Security Overview

About Available Features

The features and functionality that are available to you depend on the components that your company has enabled. For example, you may or may not have access to soft-phone or web-conferencing features.

Also, the options you see at any time depend on the current situation and what you are doing. For example, if you have not selected a contact, the buttons to call a contact are dimmed.

Some features may available only via your desk phone or only via your soft phone, such as call transferring or video.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com.

Setting Up Cisco Unified Personal Communicator

Complete the following tasks in order:

System Requirements

Before You Use Cisco Unified Personal Communicator

Logging In for the First Time

Setting Essential Preferences

(Optional) Specifying Preferences

System Requirements

Your system administrator should ensure that your equipment meets the system requirements for using this product.

Before You Use Cisco Unified Personal Communicator

Before you launch Cisco Unified Personal Communicator, prepare your equipment:

Before the First Launch


Step 1 Follow the instructions in the "Exiting Incompatible Programs" section.

Step 2 Follow the instructions in the "Setting Up Your Video Camera" section

Step 3 Follow the instructions in the "Setting Up Your Headset" section

Step 4 Follow the instructions in the "Establishing the Audio Devices" section


Before Each Subsequent Launch


Step 1 Follow instructions in the "Exiting Incompatible Programs" section.

Step 2 Plug in your video camera.

Step 3 Plug in your headset.

Step 4 If your audio devices have changed, follow the instructions in the "Establishing the Audio Devices" section


Exiting Incompatible Programs

Exit the following programs if they are running:

Cisco IP Communicator

Cisco Unified Video Advantage or Cisco VT Advantage

Related Topics

Before You Use Cisco Unified Personal Communicator

Setting Up Your Video Camera

Procedure


Step 1 Obtain from your system administrator a compatible video camera and authorization to use it with Cisco Unified Personal Communicator.

Step 2 Assemble the camera according to the manufacturer's instructions.

Step 3 Plug the camera into a USB port on your computer. You will see a series of messages on your screen.

When the camera setup is complete, you will see this message: "Found New Hardware. Your new hardware is installed and ready to use."


Related Topics

Before You Use Cisco Unified Personal Communicator

Using Video

Setting Up Your Headset

If you will use a headset with your soft phone, follow the manufacturer's instructions.

Related Topics

Before You Use Cisco Unified Personal Communicator

Establishing the Audio Devices

Procedure


Step 1 Choose Start > Control Panel > Sounds and Audio Devices.

Step 2 Click the Audio tab.

If you are using a headset, set Sound playback and Sound recording to your headset. This may be listed generically with a name like USB Audio device.

If you are using a Cisco video camera without a headset, set Sound recording to Cisco Microphone (VT Camera II). The Sound playback option should be set to your default computer speaker.


Related Topics

Before You Use Cisco Unified Personal Communicator

Problems During a Conversation

Logging In for the First Time

Before You Begin

Follow the procedures in the "Before You Use Cisco Unified Personal Communicator" section.

Procedure


Step 1 Obtain the following information from your system administrator:

Your username and password for Cisco Unified Personal Communicator.

An IP address for the login server.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 If you see a window asking if you want the firewall to block Cisco Unified Personal Communicator, click Unblock.

Step 4 Enter the information that you obtained in Step 1. Username and password are case-sensitive.

Step 5 After you log in, perform the tasks in the "Setting Essential Preferences" section.


Setting Essential Preferences

After you log in for the first time, you must perform the following tasks in order to use Cisco Unified Personal Communicator:

Choosing the Active Phone

Setting Up Voice Mail and Web Conferencing

Related Topics

Setting Up Cisco Unified Personal Communicator

About Logging In

You must log in in order to use Cisco Unified Personal Communicator.

You can log in to Cisco Unified Personal Communicator from any computer on your corporate network (if Cisco Unified Personal Communicator is installed and connected to the network). Your contact list will be available to you after you log in.

You should be logged in only once at any time.

Related Topics

Logging In for the First Time

Launching and Logging In

Setting Up Automatic Login and Password Entry

Launching and Logging In

To Do This
Do This

Launch Cisco Unified Personal Communicator

First, perform the tasks in the "Before You Use Cisco Unified Personal Communicator" section.

Then, follow standard procedures for launching applications.

Log in

If you are logging in for the first time, see the "Logging In for the First Time" section.

Otherwise, do one of the following:

Respond to the window that appears when you launch Cisco Unified Personal Communicator.

If you have closed the login window without logging in: From the menu bar at the top of the console, choose File > Log in.

Note In order to log in remotely, you must first connect to your corporate network, for example via virtual private network (VPN).

Note Username and password are case-sensitive.

Set up automatic login

See the "Setting Up Automatic Login and Password Entry" section.


Related Topics

About Logging In

About the Cisco Unified Personal Communicator Console

The console is the main hub of the Cisco Unified Personal Communicator application. Information about the console includes:

Overview of the Console

Changing the View of the Console and Its Panes

Working With Items Listed in Panes

Overview of the Console

Unless otherwise noted, all descriptions and instructions in this documentation are based on the default configuration described in this section.

The following table lists console components, from top right to bottom left.

Console Components

Title bar with standard operating system buttons.

Menu bar

Drop-down list to set your current reachability status.

See the "Specifying Your Reachability Status" section.

Drop-down list to choose your active phone.

See the "Choosing the Active Phone" section.

Contacts pane. See Chapter 7 "Managing Contacts."

Recent Communications pane. See Chapter 8 "Working With Recent Communications."

Search pane. See the "Searching for Contacts" section.

The current status of your connection.

If needed, see Chapter 10 "Troubleshooting."


Changing the View of the Console and Its Panes

To Do This
Do This

Maximize the console

Click the Cisco Unified Personal Communicator button in the taskbar.

 

Expand a pane in the console

Click the (+) button beside the name of the pane.

From the menu bar at the top of the console, choose a pane from the View menu.

 

Collapse a pane

Click the (-) button beside the name of the pane.

From the menu bar at the top of the console, choose a pane from the View menu.

 

Resize a pane

Position your mouse on the border between panes so that you see the up-and-down arrows, then drag.

Resize the columns in a pane

Position your mouse between column headings and drag.

Resize the console

Drag any edge of the console except the top.

 


Working With Items Listed in Panes

Panes list people or communications.

To Do This
Do This

See more information about an item

Hover your mouse pointer over the item.

See and choose options for an item in any pane

Perform an action on an item

Click the item to select it, then choose an option from the menu bar at the top of the console.

Right-click the item and choose an option from the menu that appears.

Select multiple names in the Recent Communications and Search panes

Control-click each name to select.

To select all names in the list, press Ctrl-A.

 

Work with individual Contacts

See the "Working With Contacts" section.

Work with Recent Communications

See the "Working With the Recent Communications List and Its Entries" section.

Work with Search results

See the "Working With Search Results" section.


Getting Documentation

The following documentation is available for this product:

Quick Start Guide

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Online Help

From any menu bar in Cisco Unified Personal Communicator, choose Help > Help Topics. In the web conferencing window, click the Help menu.

Updated Documentation (PDF)

The most current version of this documentation is available as a PDF file at:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Other Useful Documentation

Documentation for Cisco Unified MeetingPlace Express:

http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace_express/roadmap/b_docmap.html

Documentation for your Cisco desk phone:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Uninstalling

Procedure


Step 1 Make sure your video camera is not plugged in.

Step 2 Exit Cisco Unified Personal Communicator.

Step 3 Use the standard Windows Add/Remove Programs feature.