Troubleshooting Guide for Cisco Unified Personal Communicator Release 1.1
Index
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Index

Table Of Contents

A - C - D - F - G - L - N - O - P - R - S - T - U - V - W -

Index

A

audience ix

audio

one way 1-4

place a call functionality, disabled 1-4

robotic voices over VPN 1-4

C

Cisco.com, displaying and searching xiii

Cisco TAC Case Collection tool 1-1

contact list

shows ? status for all users 1-4

shows offline status for logged in users 1-5

conventions, use of x

D

degraded performance from detailed logs 1-3

desk phone

automatically changes to disabled mode 1-7

remains in No Phone mode 1-6

detailed logs, described 1-3

diagnosing problems, interactive TAC Case Collection tool 1-1

diagnosing voice quality and voice gateways 1-2

dialing, wrong picture displayed 1-9

directory

search returns no results 1-8

single character and group of character search results 1-9

slow searches 1-8

user cannot connect to server 1-8

wrong picture displayed when dialing 1-9

documentation

obtaining x

ordering xi

product DVD x

providing feedback xi

F

firewalls, reachability status incorrect 1-10

G

gathering logs 1-2

guide

audience ix

conventions x

organization ix

purpose ix

L

log-in problems 1-9

logs

automatic collection (Windows OS) 1-2

detailed collection of 1-3

manual collection (Mac OS X) 1-3

N

network connection problems 1-9

O

one-way audio 1-4

P

place a call button and menu option, disabled 1-4

Problem Reporting Tool

caveats for roaming users 1-2

described 1-2

generate a report 1-2

product alerts and field notices xii

product security

overview xi

reporting problems xii

R

reachability status

firewall configuration 1-10

VPN client configuration 1-10

S

send e-mail button and menu option, disabled 1-4

soft phone, reverts to Desk Phone or Disabled 1-10

T

TAC

described xiii

service request severity, defined xiv

submitting a service request xiv

website xiii

TAC Case Collection tool 1-1

Technical Assistance Center

See TAC

technical support

See TAC

U

URLs

Cisco Technical Support & Documentation xiii

product release notes ix

TAC Service Request Tool xiv

V

video telephony camera

does not function under Windows 1-10

location of drivers 1-10

voice mail

does not appear in Recent pane 1-11

Send to Voicemail, not selectable 1-11

voice quality and voice gateways, diagnosing 1-2

VPN clients

reachability status incorrect 1-5, 1-10

robotic sound quality 1-4

W

web conferencing

attempting to end a conference

conference no longer exists 1-13

invalid meeting type 1-13

without specifying a meeting ID 1-14

attempting to schedule a conference

internal error 1-14

invalid length 1-13

invalid number of parties 1-14

maximum duration exceeded 1-14

initiated only on host but not on other clients 1-16

license capacity reached error 1-12

login ID missing 1-16

login ID or password invalid 1-13

password missing 1-14

preferred language error 1-12

server not ready to accept requests 1-15

unable to end session 1-11

cannot contact server 1-12

server communication error 1-12

unable to log in to server, login module exception 1-13

unable to start web conferencing session 1-15

could not contact server 1-15

error communicating with server 1-15

Web Conferencing button, disabled 1-16