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Release Notes for Cisco Unified Personal Communicator, Release 1.1

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Release Notes for Cisco Unified Personal Communicator, Release 1.1

Table Of Contents

Release Notes for Cisco Unified Personal Communicator, Release 1.1

Contents

Introduction

System Requirements

Network Requirements

Voice over IP

Network Ports Used by Cisco Unified Personal Communicator

Routing Access Control Lists

Quality of Service

Network Address Translation

Server Requirements

Required Servers

Recommended Servers

Unsupported Servers

Client PC Requirements

Platform Requirements

Software Requirements

Software Interoperability

Supported Phones

Supported Headsets

Supported Video Telephony Cameras

Supported Audio and Video Codecs

Compatibility Matrix and Supported Upgrades

Related Documentation

New and Changed Information

New and Changed Information for Release 1.1(3)

New and Changed Information for Release 1.1(2)

New and Changed Information for Release 1.1(1)

Installation Notes

Important Notes

Caveats

Using the Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats

Resolved Caveats

Troubleshooting

Documentation Updates

Updates to the Installation Guide for Cisco Unified Personal Communicator

Cisco Unified Videoconferencing Support

Configuring Cisco Unified MeetingPlace Express VT

Configuring Microsoft Active Directory for Anonymous Queries

LDAP Attribute Paired to Only One Client Attribute

Cisco Unified Presence Server Administration Menu Changes

Licensing Options for Cisco Unified Personal Communicator

Cisco Unified CallManager Bulk Administration of License Capabilities

Cisco Unified Presence Server Bulk Administration of Application Profiles

Cisco Unified Presence Server System-Level Information

Cisco Unified Personal Communicator Localization Release and New Installer Package Names

Updates to the Troubleshooting Guide for Cisco Unified Personal Communicator

Capturing Call Statistics for Audio and Video Problems

Capturing Server Connection Status Information

Capturing Logs Automatically on the Mac Platform

Expired Passwords and Locked Accounts for Voice Mail and Web Conferencing

LDAP Searches Fail After a Cisco Unified Presence Server Upgrade to Release 1.0(3)

Reachability Status Does Not Change from Available to Busy

Updates to the User Guide for Cisco Unified Personal Communicator

Updates to the Online Help Only

Updates to the PDF File Only

Updates to the Online Help and the PDF File

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unified Personal Communicator, Release 1.1


Revised: August 2, 2007; Part Number: OL-9189-03

These release notes describe the system requirements and caveats for Cisco Unified Personal Communicator Release 1.1 through 1.1(3).


Note You can view the release notes for Cisco Unified Personal Communicator at this URL: http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html


For details about downloading the software, see the "Installation Notes" section.

Contents

Introduction

System Requirements

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

These release notes describe requirements, notes, restrictions, and caveats for Cisco Unified Personal Communicator. These release notes are updated for every maintenance release and major release.

Before you install Cisco Unified Personal Communicator, we recommend that you review this document for issues that might affect your system. For a list of the open caveats, see the "Open Caveats" section.

System Requirements

Network Requirements

Server Requirements

Recommended Servers

Client PC Requirements

Compatibility Matrix and Supported Upgrades

Network Requirements

For Cisco Unified Personal Communicator to successfully operate as an endpoint in your network, your network must meet the requirements in these sections:

Voice over IP

Network Ports Used by Cisco Unified Personal Communicator

Routing Access Control Lists

Quality of Service

Network Address Translation

Voice over IP

Voice over IP (VoIP) must be configured on your Cisco routers and gateways.

Network Ports Used by Cisco Unified Personal Communicator

Cisco Unified Personal Communicator expects inbound and outbound traffic to occur on certain ports through certain protocols.

Cisco Unified Personal Communicator lets the operating system pick a random port for the origination for every type of traffic except for these cases:

For Session Initiation Protocol (SIP), SIP Instant Messaging and Presence Leveraging Extensions (SIMPLE), the OS uses a port in the range of 50000 to 50063. The client originates traffic from these ports and also connects to the Cisco Unified CallManager server and the Cisco Unified Presence Server on these ports.

For Real-Time Transport Protocol (RTP), Cisco Unified Personal Communicator selects its own port for sending and receiving. Cisco Unified Personal Communicator uses port 16384 as the base port for the initial stream and uses higher port numbers for additional RTP and RTCP streams. For a given stream, the same port in the range is always used for transmission and reception.

For details, see the "Network Ports for Inbound Traffic" section and the "Network Ports for Outbound Traffic" section.

Network Ports for Inbound Traffic

The application monitors these network ports for inbound traffic:

50000 to 50063 for SIP

50000 through 50063 to permit TCP or UDP traffic directed at the client PC

If you configure Cisco Unified Personal Communicator to use TCP or UDP when making SIMPLE connections to Cisco Unified Presence Server, the server responds by using the same protocol. You configure these settings in Cisco Unified Presence Server administration (choose Application > Unified Personal Communicator > Proxy Profile).

16384 to 16424 for RTP audio and video

Network Ports for Outbound Traffic

The application connects to these network ports for outbound traffic:

69 for TFTP

80 for HTTP connections with the Cisco Unified MeetingPlace Express server

143 for Internet Mail Access Protocol (IMAP) connections with the Cisco Unity Connection server

389 for TCP connections with Lightweight Directory Access Protocol (LDAP)

443 for Simple Object Access Protocol (SOAP) over HTTPS for configuration download from Cisco Unified Presence Server and for HTTPS connections with Cisco Unified MeetingPlace Express servers

2748 for TCP connection to the CTI gateway (which is the CTIManager component of Cisco Unified CallManager)

5060 for SIP soft phone registration to Cisco Unified CallManager and SIMPLE to Cisco Unified Presence Server for presence information

16384 to 16424 for RTP audio and video

Configurations that Use Network Ports

You can use this network port information for these configurations:

For integration with Cisco Security Agent for Unified CallManager or other applications that limit the types of activities that untrusted applications are allowed to perform on client PCs.

To unblock traffic destined to Cisco Unified Personal Communicator through a firewall. For details, see the "Configuring Network Ports on Client PCs" section.

To avoid blocking reachability status information, verify that firewalls on the client PC or on the network are configured to pass Cisco Unified Personal Communicator traffic.

To help prioritize Cisco Unified Personal Communicator traffic by applying quality of service (QoS) policies or routing access control lists (ACLs). For details, see the "Routing Access Control Lists" section and the "Quality of Service" section.

Configuring Network Ports on Client PCs

For Cisco Unified Personal Communicator on Windows, the application automatically adds the appropriate port numbers to the Windows Firewall exception list during the installation.

For Cisco Unified Personal Communicator on Mac OS X, the ports used by the application must be manually configured on each system so that the application can function with the system firewall running.

Procedure


Step 1 To open a port range, choose the Apple menu > System Preferences.

Step 2 Click Sharing, and then click the Firewall tab.

Step 3 Click New.

a. For Port Name, choose Other.

b. For TCP Port Number, enter 50000-50063 to select this range.

c. To allow UDP traffic, leave the UDP port number field blank.

If you have blocked UDP traffic and you want to allow Cisco Unified Personal Communicator to use UDP, enter 50000-50063, 16384-16424.

d. For Description, enter a name; for example, Cisco Unified Personal Communicator.

e. Click OK.


Routing Access Control Lists

You must configure switching and routing ACLs so that Cisco Unified Personal Communicator can communicate with servers and end points that might be connected to the voice VLAN (the VLAN over which voice traffic is carried).

By using ACLs, you can permit Cisco Unified Personal Communicator to connect to each server through the appropriate protocol through which the application communicates with that server. For example, you should allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP and and then label it with the appropriate QoS actions.

When Cisco Unified Personal Communicator is in soft-phone mode, this configuration enables Cisco Unified Personal Communicator to send RTP media to and to receive RTP messages from other audio and video endpoints across the IP network.

For details about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.

Quality of Service

Cisco Unified Personal Communicator uses Differentiated Services Code Point (DSCP) to mark Layer 3 IP packets. The Cisco Unified Personal Communicator client sets the DSCP classification to 46 for all RTP traffic. Table 1 is an example of traffic guidelines for Cisco.

Table 1 Traffic Classification Guidelines for Network Traffic 

Application
Layer 3 Classification
Layer 2 Classification
IP Precedence
Per-Hop Behavior
DSCP
Class of Service

Voice RTP

5

EF

46

5


For a complete list of the guidelines, see this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008063744e.html#wp1043799

Typically, networks are configured to strip DSCP markings from computer traffic. Therefore, if you want Cisco Unified Personal Communicator traffic to be marked, you must configure switches and routers to apply DSCP markings to computer traffic based on the port ranges that the application uses. You also must configure destination addresses with which Cisco Unified Personal Communicator communicates.

For details about QoS and DSCP markings, see the switching and routing documentation for your network products.

Network Address Translation

The Cisco Unified Personal Communicator is not compatible with Network Address Translation (NAT). It does not support Simple Traversal of UDP through Network Address Translation (STUN), Traversal using NAT (TURN), or any other NAT-traversal scheme.

To traverse NAT, Cisco Unified Personal Communicator must be behind a virtual private network (VPN) connection.

Server Requirements

Required Servers

Recommended Servers

Unsupported Servers

Required Servers

These servers are required for Cisco Unified Personal Communicator operation:

Cisco Unified CallManager is installed in your network and is configured to handle call processing. It provides Cisco Unified IP Phone control through the Cisco Unified CallManager computer telephony interface (CTI). For Cisco Unified CallManager details, see this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Presence Server is installed and is operational. It provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence Server details, see this URL:

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

LDAP server version 3

For supported software versions, see the "Compatibility Matrix and Supported Upgrades" section.

Recommended Servers

For full functionality of Cisco Unified Personal Communicator, you need these products installed and operational:

Voice-mail servers (for voice-mail retrieval and play back):

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Conference servers (for video conferencing and for web collaboration):

Web Collaboration:

Cisco Unified MeetingPlace Express enables users who are in Cisco Unified Personal Communicator conversations to quickly share desktop screens and documents through a private, reservationless, web-only voice meeting.

Some Cisco Unified MeetingPlace Express features are not available or are not supported with meetings initiated through Cisco Unified Personal Communicator. For details, see the Cisco Unified Personal Communicator user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

For details about integrating Cisco Unified MeetingPlace Express and Cisco Unified Personal Communicator, see this URL:

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Video Conferencing:

Cisco Unified MeetingPlace Express VT enables users who are in Cisco Unified Personal Communicator conversations to initiate impromptu (ad hoc) voice, video, and web conferences through Cisco Unified Personal Communicator.

For details about integrating Cisco Unified MeetingPlace Express VT and Cisco Unified Personal Communicator, see this URL:

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Cisco Unified Videoconferencing


Note Full support for multi-party video conferencing using Cisco Unified Videoconferencing will be available in an upcoming release of Cisco Unified Personal Communicator. Compatibility and versioning information for use with Cisco Unified Videoconferencing and Cisco Unified CallManager will be available at that time. Until then, orders that include multi-party video conferencing will be placed on New Product Hold (NPH) and will be evaluated on a case-by-case basis.


For supported software versions, see the "Compatibility Matrix and Supported Upgrades" section.

Unsupported Servers

These servers are not supported for use with Cisco Unified Personal Communicator:

Cisco Unified Survivable Remote Site Telephony (SRST)

Cisco Unity Express

Cisco Unified CallManager Express

Client PC Requirements

Before you install Cisco Unified Personal Communicator on any PC, the PCs should meet the requirements described in these sections:

Platform Requirements

Software Requirements

Software Interoperability

Supported Phones

Supported Headsets

Supported Video Telephony Cameras

Supported Audio and Video Codecs

Platform Requirements

Table 2 lists the client PC platform requirements for Cisco Unified Personal Communicator.

Table 2 Platform Requirements for Cisco Unified Personal Communicator 

Operating System
CPU Speed and Processor Type
RAM

Windows XP Professional with Service Pack 2 or later (with DirectX as described in the "Software Requirements" section)

1.8 GHz or faster Pentium 4 or compatible processor

2.4 GHz or faster recommended for video calling capabilities

256 MB

512 MB recommended for video calling capabilities

Mac OS X (10.4.7 or later)

1.4 GHz or faster PowerPC G4 or compatible processor

Any Macintosh with PowerPC G5 or Intel processor recommended for video calling capabilities

512 MB


The client PC should also meet these requirements:

A minimum of 200 MB free disk space for Windows OS and for Mac OS X

A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device

A 10/100 Mbps Ethernet network interface card

A video-capable graphics card:

Windows: 1024x768x16 bits or higher (also see the "Software Requirements" section for other requirements)


Note Video quality might be affected if your PC graphics card does not meet minimum specifications. Symptoms include high CPU usage and video drop-out problems. For details, see the "Software Requirements" section and review the information for Microsoft DirectX.


Mac: Any video card that ships with the computer

High-speed connection required for soft phone calls (128 kbps for audio calls and 300 kbps for calls with video)

Video telephony camera for video calling (see the "Supported Video Telephony Cameras" section)

Headsets for audio soft-phone mode and voice-mail playback (see the "Supported Headsets" section)

Software Requirements

These are the client PC software requirements:

Local address book support:

Apple Address Book 4.0.4 (485.1) or later (available in Mac OS X 10.4.7)

Browser support

For integration with Cisco Unified MeetingPlace Express, obtain the list of supported browsers for Windows and Mac OS X client PCs in the Release Notes for Cisco Unified MeetingPlace Express at this URL:

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Microsoft DirectX

You must install Microsoft DirectX 9.0c on the client PCs. It is a technology that drives high-speed multimedia and provides security and performance updates. For details, see this URL:

http://www.microsoft.com/windows/directx/default.mspx

The client PC must comply with these requirements:

Windows desktop PC requirements: DirectX 9.0c-compatible graphics card with at least 32 MB free video RAM (64 MB for dual-headed cards)

Windows laptop PC requirements: DirectX 9.0c-compatible graphics card with at least 32 MB free video RAM

USB Audio Device Hotfixes

Make sure that Cisco Unified Personal Communicator users install Microsoft Windows USB audio device hotfixes:

For Windows XP: KB 914642 and KB 884868

To obtain the hotfixes, go to the Microsoft Support URL:

http://support.microsoft.com/contactus/?ws=support

or call Microsoft (1-800-MICROSOFT (1-800-642-7676)

Software Interoperability

Cisco Unified Personal Communicator, Cisco Unified Video Advantage, and Cisco IP Communicator can co-exist on the same client PC. However, we recommend that you do not simultaneously run these products.

Cisco Unified Personal Communicator users can make calls to Cisco Unified Video Advantage endpoints as long as they are in the same Cisco Unified CallManager cluster. However, Cisco Unified Personal Communicator users cannot use Cisco Unified Video Advantage to call another user.

Supported Phones

Table 3 lists the phones supported for use with Cisco Unified Personal Communicator when they are enabled for Cisco Computer Telephony Interface (CTI) mode in Cisco Unified CallManager.

Table 3 Supported Phones 

Phone
SCCP 1
SIP 2

Cisco Unified IP Phone 7902G

Yes

No

Cisco Unified IP Phone 7905G

Yes

No

Cisco Unified IP Phone 7910G

Yes

No

Cisco Unified IP Phone 7911G

Yes

Yes

Cisco Unified IP Phone 7912G

Yes

No

Cisco Unified Wireless IP Phone 7920

Yes

No

Cisco Unified IP Phone 7940G

Yes

No

Cisco Unified IP Phone 7941G

Yes

Yes

Cisco Unified IP Phone 7960G

Yes

No

Cisco Unified IP Phone 7961G

Yes

Yes

Cisco Unified IP Phone 7970G

Yes

Yes

Cisco Unified IP Phone 7971G

Yes

Yes

Cisco Unified IP Video Phone 7985G

Yes

No

1 SCCP = Skinny Call Control Protocol

2 SIP = Session Initiation Protocol


Some older phones that support CTI when configured as a SCCP phone cannot support CTI as a SIP phone:

Any older model of Cisco Unified IP Phone (for example, a 7940 or a 7960 that has less memory than the newer Cisco Unified IP Phones and is not Java based) does not support CTI if configured as a SIP phone

Any new Java-based Cisco Unified IP Phone (for example, 7940G, 7960G, or 7970 models with more memory than older Cisco Unified IP Phones) do support CTI if configured as a SIP phone.

These phones are not supported for use with Cisco Unified Personal Communicator:

Cisco Unified IP Conference Stations 7935 and 7936

Analog Telephone Adapter (ATA) 186 and 188

Cisco IP Communicator

Models not enabled for CTI

Any untested model

Supported Headsets

For audio soft-phone mode and voice-mail playback, Cisco Unified Personal Communicator requires a Windows- or Mac OS X-compatible sound device (headset, speakers, and microphone).

Table 4 and Table 5 list the supported USB headsets.

Table 4 Supported USB Headsets for Windows OS 

Make
Model

Plantronics

DA-60, DSP-300, DSP-400, DSP-500

GN Netcom

GN 8110 USBxp



Table 5 Supported USB Headsets for Mac OS X 

Make
Model

Plantronics

Audio 85, DSP-400, DSP-500

Logitech

250



Note The headsets were tested for audio sending and receiving only. Cisco Unified Personal Communicator does not support function buttons that might be available with a specific headset.

While Cisco does perform basic testing of third-party headsets and handsets for use with Cisco Unified Personal Communicator, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance. Due to the many inherent environmental and hardware inconsistencies in the locations where Cisco Unified Personal Communicator is deployed, there is not a single best solution that is optimal for all environments.


Supported Video Telephony Cameras

The Cisco Unified Personal Communicator supports these cameras in video soft-phone mode:

Windows OS:

Cisco VT Camera

Cisco VT Camera II

Logitech QuickCam Fusion

Logitech QuickCam for Notebooks Pro

These cameras are connected to a USB 2.0 port.

Mac OS X:

Apple iSight camera (external or built-in)

For an external connection, use the Firewire 400 port external video camera connection.


Note Using video with Cisco Unified Personal Communicator over a corporate wireless LAN might result in poor audio and video quality and is not supported. Video calls can be placed or received on a remote wireless LAN connection with a minimum broadband link of 300kbps/300kbps. For best results, we recommend that you use video over a wired Ethernet connection whenever possible.


Supported Audio and Video Codecs

A codec is a coder or decoder (or both) algorithm or a compression or decompression (or both) algorithm. Codecs are used to encode or decode (or both) or compress or decompress (or both) various types of data (such as sound and video files) that would otherwise use up large amounts of disk space. Cisco Unified Personal Communicator supports these codecs:

Audio codecs: G.711a, G.711u, G.729a

Video codecs: H.263, H.263 Basic, H.264

Common Intermediate format (CIF): 352x288 up to 30 frames per second (depends on the client PC capabilities)

Quarter CIF (QCIF): 176x144 at 30 frames per second (depends on the client PC capabilities)

Compatibility Matrix and Supported Upgrades

Table 6 lists the supported release combinations of Cisco Unified Personal Communicator and supported servers.

Table 6 Supported Release Combinations 

CUPC 1
CUCM 2 and CUPS 3
LDAP
Voice-Messaging Servers
Web Collaboration and Video Conferencing Servers

1.1(3)

5.1(2) and 1.0(3)

5.1(1) and 1.0(3)

Microsoft Active Directory (AD 2003)

Sun One Directory Server 5.2

Cisco Unity Connection:

1.2

Web collaboration:

MeetingPlace Express: 1.1.3

MeetingPlaceExpress VT: 1.2

Video conferencing:

MeetingPlaceExpress VT: 1.2

1.1(2)

5.0(4) and 1.0(2)

5.0(4) and 1.0(3)

Microsoft Active Directory (AD 2000 and AD 2003) available with Microsoft Windows 2000 and 2003

Sun One Directory Server 5.2

Cisco Unity Connection:

1.1(1)

Web collaboration:

MeetingPlace Express: 1.1.2

1.1(1)

5.0(4) and 1.0(1)

Microsoft Active Directory (AD 2000 and AD 2003) available with Microsoft Windows 2000 and 2003

Sun One Directory Server 5.2

Cisco Unity Connection:

1.1(1)

Web collaboration:

MeetingPlace Express: 1.1.2

1 CUPC = Cisco Unified Personal Communicator

2 CUCM = Cisco Unified CallManager

3 CUPS = Cisco Unified Presence Server


For details about performing upgrades, see the Cisco Unified Personal Communicator installation guide at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html

Related Documentation

For complete documentation for Cisco Unified Personal Communicator, go to this URL:

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

You can find related product information at these URLs:

Cisco VT Camera Quick Start Guide

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_installation_guides_list.html

Cisco Unified CallManager documentation:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Presence Server documentation:

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

Cisco Unity Connection documentation:

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Cisco Unified MeetingPlace Express documentation:

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

New and Changed Information

New and Changed Information for Release 1.1(3)

New and Changed Information for Release 1.1(2)

New and Changed Information for Release 1.1(1)

New and Changed Information for Release 1.1(3)

Cisco Unified Personal Communicator Release 1.1(3) consists of a Windows localization release and a Windows and Mac maintenance release.

For localization, these languages are now supported on Windows OS:

Chinese (traditional and simplified) (CHT and CHS)

Danish (DAN)

Dutch (NLD)

French (FRA)

German (DEU)

Italian (ITA)

Japanese (JPN)

Korean (KOR)

Portuguese (Brazilian) (PTB)

Russian (RUS)

Spanish (ESP)

Swedish (SVE)

For details about installer package name changes, see the "Cisco Unified Personal Communicator Localization Release and New Installer Package Names" section.

The maintenance release offers bug fixes and these new features:

Support for Cisco Unified MeetingPlace Express VT for web-only and video conferencing sessions.

For details about supported servers, see the "Compatibility Matrix and Supported Upgrades" section and the "Configuring Cisco Unified MeetingPlace Express VT" section.

Call statistic information for softphone calls (audio-only) and for video streams during an active call.

For details, see the "Capturing Call Statistics for Audio and Video Problems" section.

Connection status of servers with which Cisco Unified Personal Communicator integrates

For details, see the "Capturing Server Connection Status Information" section.

Automatic collection of log files on the Mac client by using the Cisco Unified Problem Reporting Assistant.

For details, see the "Capturing Logs Automatically on the Mac Platform" procedure.

New and Changed Information for Release 1.1(2)

Cisco Unified Personal Communicator Release 1.1(2) supports Mac OS X. This release provides the same features and functionality as that provided in Cisco Unified Personal Communicator Release 1.1(2) for Windows OS:

View real-time availability of other people who use Cisco Unified Personal Communicator.

Click-to-call from the contact list within Cisco Unified Personal Communicator instead of dialing telephone numbers

Use either the integrated soft phone or an associated Cisco Unified IP Phone.

Exchange ideas face-to-face by using a video display on your computer screen.

Add communication methods during a session; for example, you can add video to an existing audio session or add web conferencing to an existing video session.

Create conference calls by merging conversation sessions.

View, play back, sort, and delete voice-mail messages, all from the same client application.

Cisco Unified Personal Communicator for Mac OS X also has these features:

Select the text of a phone number in almost any application and use the OS X Services menu (or key combination to that menu) to cause Cisco Unified Personal Communicator to dial the selected number.

From within the Apple Address Book application, dial phone numbers through Cisco Unified Personal Communicator. This capability is provided by the included Address Book plug-in.

For details about features and benefits, see the data sheet for Cisco Unified Personal Communicator at this URL:

http://cisco.com/en/US/products/ps6844/products_data_sheets_list.html

A Cisco Unified Personal Communicator maintenance release occurred for the Windows OS at the same time as the release for Mac OS X support.

The maintenance release provides fixes for some open caveats from the previous release. For details, see the "Resolved Caveats" section).

The maintenance release also provides a new detailed logging feature that can be used on a client PC to try to resolve problems with the application. For details, see the Cisco Unified Personal Communicator online help, user guide, and troubleshooting guide at this URL:

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

New and Changed Information for Release 1.1(1)

Cisco Unified Personal Communicator Release 1.1(1) was the first Windows-only release of the product. It provided these features:

View real-time availability of other people who use Cisco Unified Personal Communicator.

Click-to-call from the contact list within Cisco Unified Personal Communicator instead of dialing telephone numbers

Use either the integrated soft phone or an associated Cisco Unified IP Phone.

Exchange ideas face-to-face by using a video display on your computer screen.

Add communication methods during a session; for example, you can add video to an existing audio session or add web conferencing to an existing video session.

Create conference calls by merging conversation sessions.

View, play back, sort, and delete voice-mail messages, all from the same client application.

Installation Notes

You must order the Cisco Unified Personal Communicator system software and licenses by contacting your Cisco sales representative or by going to http://www.cisco.com/en/US/ordering/index.shtml.

After placing the order, you will receive information on where to find documentation for Cisco Unified Personal Communicator along with the Product Authorization Key (PAK). The PAK provides the software activation key and the license file. For details about obtaining the license file, see the Cisco Unified Personal Communicator installation guide at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html

You download Cisco Unified Personal Communicator software from the Software Center (http://www.cisco.com/public/sw-center/sw-voice.shtml). You must have an account on Cisco.com to access this site.


Note While Cisco Unified Personal Communicator is on New Product Hold, requests to download the software must be made by completing the online form at this URL: https://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl?pid=741&fid=1641


Important Notes

These are important Cisco Unified Presence Server configuration changes that ensure the proper operation of Cisco Unified Personal Communicator:

For changes to the configuration of the LDAP attribute map in Cisco Unified Presence Server, see the "Updates to the Installation Guide for Cisco Unified Personal Communicator" section.

If you upgrade Cisco Unified Presence Server from Release 1.0(2) to Release 1.0(3), the LDAP search function in Cisco Unified Personal Communicator might not work. To resolve this problem, log in to Cisco Unified Presence Server Administration and choose Application > Unified Personal Communicator > LDAP Profile. Delete the existing LDAP profile and then recreate it. (CSCsh13218)

If you configure Cisco Unified Personal Communicator to use UDP signaling with the Cisco Unified Presence Server SIP proxy server, reachability information for contacts in the contact list might not be available for large contact lists or when connected through a moderately lossy networks such as VPN over the Internet.

To avoid this problem, make sure you select TCP as the Proxy Listener for the SIP proxy server in Cisco Unified Presence Server Administration (Application > Unified Personal Communicator > Proxy Profile). Do not use the UDP setting for the Proxy Listener. For details, see the installation guide at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html

These open caveats describe this issue:

CSCsf26033 (for Cisco Unified Personal Communicator)

CSCsf31211 (for Cisco Unified Presence Server)

For details about these caveats, see the "Open Caveats" section.

Caveats

You can find the latest resolved caveat information for Cisco Unified Personal Communicator by using the Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.

You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Topics in this section include:

Using the Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats

Resolved Caveats

Using the Bug Toolkit

To access the Bug Toolkit, you need these items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Log on with your Cisco.com user ID and password.

Step 2 Click the Launch Bug Toolkit hyperlink.

Step 3 If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug ID" field.

To view all caveats for Cisco Unified Personal Communicator, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco Unified Personal Communicator in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Unified Personal Communicator.

Step 4 Click Next. The search window appears.

Step 5 Choose the filters to query for caveats. You can choose any or all of the available options:

a. Choose the Cisco Unified Personal Communicator version:

Choose the major version for the major releases (such as, 1.0, 1.1).

A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.

Choose the revision for more specific information; for example, choosing major version 1.0 and revision version 3 queries for release 1.1(3) caveats.

A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.

b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit search to" list.

To query for all Cisco Unified Personal Communicator caveats for a specified release, choose "All Features" in the left window pane.


Note The default value specifies "All Features" and includes all of the items in the left window pane.


To query only for Cisco Unified Personal Communicator-related caveats, choose "ciscocm" and then click Add.

To query only for phone caveats, choose "ciscocm-phone" and then click Add.

To query only for gateway caveats, choose "voice-gateway" and then click Add.

c. Enter keywords to search for a caveat title and description, if desired.


Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.


d. Choose the Set Advanced Options, including these items:

Bug Severity level—The default specifies 1-3.

Bug Status Group—Check the Fixed check box for resolved caveats.

Release Note Enclosure—The default specifies Valid Release Note Enclosure.

e. Click Next.

The Bug Toolkit returns the list of caveats based of your query.

You can modify your results by submitting another query and by using different criteria.

You can save your query for future use. See the "Saving Bug Toolkit Queries" section.



Note For detailed online help with the Bug Toolkit, click Help on any Bug Toolkit window.


Saving Bug Toolkit Queries

The Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.

Procedure


Step 1 Perform your search for caveats, as described in the "Using the Bug Toolkit" section.

Step 2 In the search result window, click the This Search Criteria button that displays at the bottom of the window.

A new window appears.

Step 3 In the Name of saved search field, enter a name for the saved search.

Step 4 Under My Bug Groups, use one of these options to save your defects in a bug group:

Click the Existing group radio button, and choose an existing group name from the drop-down list.

Click the Create new group named radio button, and enter a group name to create a new group for this saved search.


Note This bug group will contain the bugs that are identified by using the search criteria that you have saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.


The Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)

Step 5 Under Email Update Options, you can choose to set optional e-mail notification preferences if you want to receive automatic updates of a bug status change. The Bug Toolkit provides these options:

Do NOT send me any email updates—If you choose this default setting, the Bug Toolkit does not send e-mail notifications.

Send my updates to:—Click the radio button to choose this option to send e-mail notifications to the user ID that you enter in this field. Additional notification options include:

Updates as they occur—TheBug Toolkit provides updates that are based on status change.

Weekly summaries—The Bug Toolkit provides weekly summary updates.

Apply these email update options to all of my saved searches—Check this check box to use these e-mail update options for all of your saved searches.

Step 6 To save your changes, click Save.

Step 7 A window displays the bug groups that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.



Note For complete Cisco Unified IP Phone firmware release note information, refer to the applicable firmware release notes for your specific phone model at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/.


Open Caveats

Table 7 describes possible unexpected behaviors by Cisco Unified Personal Communicator on Windows and Mac OS. Only severity 1, severity 2, and select severity 3 open caveats are provided in this document (highest severity listed first). Unless otherwise noted, these caveats apply to all Cisco Unified Personal Communicator releases. For details about an individual defect, click or go to the URL in these tables to access the online record for that defect, including workaround.

Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online). For details, see the "Using the Bug Toolkit" section.

For details about the Bug Toolkit, see these sections:

Using the Bug Toolkit

Saving Bug Toolkit Queries


Note Some caveats described in the Cisco Unified Presence Server release notes and in the Cisco Unified CallManager release notes might appear to be Cisco Unified Personal Communicator caveats. You can access these release notes at these URLs:

http:/www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Table 7 Open Caveats for Cisco Unified Personal Communicator 

Identifier
Severity
Component
Headline

CSCse59392

2

ucpresence

Presence works intermittently with McAfee Virus Scan.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59392

CSCse60544

2

softphone

Merging or being merged with video yields frozen or no video.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse60544

CSCse77954

2

audio

No Audio on CUPC Soft Phone Mode when you change the display settings.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse77954

CSCsf26033

2

ucpresence

Presence not working w UDP over some VPN.

For more information, see the "Important Notes" section.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf26033

CSCsg17732

2

directorysearch

Mapping of LDAP attributes to multiple CUPC fields breaks Add Contact.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17732

CSCsg31394

2

softphone

CUPC doesn't attempt to register with CCM on Busy Here response.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg31394

CSCsh22653

2

video

No video to from CUPC to CUVA when CUVA launched midcall.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh22653

CSCsh46132

2

ucpresence

Incorrect phone type can break presence.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh46132

CSCsh50032

2

softphone

Session roster doesn't update for all participants in 4 party conference.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh50032

CSCsh72244

2

video

CUPC: De-escalation/Escalation sequence does not work.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh72244

CSCse77564

3

softphone

Unable to resume call once shared line has picked up call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse77564

CSCse77831

3

userinterface

Preferred contact method for user in conf roster is CHAT should be VIDEO.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse77831

CSCse85487

3

installer

CUPC Installer needs to require XP SP2.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse85487

CSCsf04287

3

voicemail

Permanent deletion of a voice mail from Hard phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04287

CSCsf04558

3

other

CUPC status shows Connected with Ethernet cable unplugged.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04558

CSCsf07880

3

video

CUPC Hang after launch if logitech camera is plugged in.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf07880

CSCsf10533

3

phonecontrol

Mode switch is not possible when hardphone is down during outgoing call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf10533

CSCsf12322

3

voicemail

Unable to download 500 voice mails. The user becomes unusable.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf12322

CSCsf12964

3

userinterface

Context menu item Add Contact is disabled right after search completes.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf12964

CSCsf19770

3

login

Bad Login IP during login sometimes does not report a problem.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19770

CSCsg04247

3

video

Remote video is black on Tandberg if Tandberg calls CUPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg04247

CSCsg07934

3

userinterface

Unable to cancel call when callee exits before connect the call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg07934

CSCsg16308

3

installer

Incorrect message while uninstall during CUPC opens.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg16308

CSCsg17037

3

phonecontrol

CUPC shows conversation window for calls originated from Non-Contr phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17037

CSCsg17121

3

softphone

Failure to re-register after undocking in deskphone with active call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17121

CSCsg17427

3

other

Unable to Unhold when call is made with Polycomm and CUPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17427

CSCsg50775

3

video

CUPC MAC dies when CCM sends 408.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50775

CSCsg68228

3

video

Poor video quality or no video over lossy network connections.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg68228.

CSCsh16212

3

video

Answer with video prevents later escalation prompting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh16212

CSCsh26653

3

other

System Diagnostics for LDAP Server always show 'Anonymous Bind' as yes.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh26653

CSCsh38118

3

other

LDAP server status not correct.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh38118

CSCsh39527

3

userinterface

Stop button doesn't stop the on-going LDAP search.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh39527

CSCsh47184

3

ucpresence

DNs of Participants don't show properly in roster in ICT conf call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh47184

CSCsh47274

3

ucpresence

DNs of Participants don't show properly in roster for SIP trunk conf call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh47274

CSCsh54452

3

video

CUPC to CUPC video calls over H323 fails to establish.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh54452

CSCsh58735

3

userinterface

After bad password attempt, server status window shows incorrect status.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh58635

CSCsh58748

3

other

System diagnostics shows incorrect protocol for various server types.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh58748

CSCsh59490

3

softphone

Can't send to VM when CUPC shares line with IP Phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh59490

CSCsh60853

3

directorysearch

LDAP System Diag always shows anonymous bind.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh60853

CSCsh75092

3

video

Video rendered too early on video escalation over H.323 ICT.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh75092

CSCsh78824

3

userinterface

Logging off PC and log on w/ CUPC in deskphone mode w/ call shows problem.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh78824

CSCsh82782

3

softphone

When the user minimizes conversation or main window, the audio interrupts.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh82782

CSCsh86098

3

softphone

Call between a cupc client and a phone does not show statistics.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh86098

CSCsh91397

3

softphone

Calling ID is displayed even if the translation pattern is configured.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh91397

CSCsh91884

3

documentation

[CUPC] XSS vulnerability via search facility in online help

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh91884


Resolved Caveats

Tables in this section list caveats that are resolved in Cisco Unified Personal Communicator but that might be open in previous releases:

Resolved in Release 1.1(3)

Resolved in Release 1.1(2)

Only severity 1 through severity 3 and all resolved customer-found caveats are provided in this document (highest severity listed first). For details about an individual defect, click or go to the URL in the table to access the online record for that defect.

Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. The Bug Toolkit requires that you have an account with Cisco.com (Cisco Connection Online).

For details about the Bug Toolkit, see these sections:

Using the Bug Toolkit

Saving Bug Toolkit Queries

Table 8 Resolved in Release 1.1(3) 

Identifier
Severity
Component
Headline

CSCsh33547

1

userinterface

CUPC crashes after clicking on Help/Show Call Statistics.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh33547

CSCsd74434

2

video

When calling or being called by any H.323 device, video escalation fails.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74434

CSCse73818

2

softphone

Crash while changing modes immediately before receiving an incoming call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse73818

CSCse87888

2

userinterface

UPC crashes when Alt (+ one more key) is pressed on some dialogs.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse87888

CSCsf07325

2

video

Pausing video while on remote hold does not work.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf07325

CSCsf14204

2

softphone

Session roster is not always accurate or complete.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf14204

CSCsf20182

2

userinterface

Another crash on exit.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf20182

CSCsf96357

2

userinterface

CUPC crashes when put into sleep mode while in connected call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf96357

CSCsg00511

2

video

CUPC crash if calling or called from a 7985 SCCP.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg00511

CSCsg00809

2

voicemail

CUPC crashes while trying to read VM after deleting its local copy.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg00809

CSCsg03816

2

other

CUPC crashes on accepting incoming call after initiating mode switch.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg03816

CSCsg04330

2

other

CUPC hangs when Network cable disconnected fro client.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg04330

CSCsg07114

2

softphone

CUPC is crashing if network is disconnected during a connected call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg07114

CSCsg13491

2

softphone

UC crashes when Softphone only user changes to deskphone mode and quits.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg13491

CSCsg17244

2

voicemail

CUPC crashed when using hotkeys to adjust Volume of VoiceMails.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17244

CSCsg18712

2

phonecontrol

First call with polycom disconnects when cupc init a new call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg18712

CSCsg19153

2

softphone

Crash after hanging up a call after sending DTMF.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg19153

CSCsd37414

3

userinterface

Mac: No logout menu item in the application task bar.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd37414

CSCsd74564

3

video

Closing video preview during a call halts outgoing video stream.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74564

CSCsd79087

3

userinterface

Softphone volume does not visibly update when Windows volume adjusted.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd79087

CSCse06126

3

userinterface

Only the name of a contact in the contact list is double-clickable.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06126

CSCse46574

3

voicemail

Rewinding a voicemail that is almost done freezes the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse46574

CSCse49411

3

other

LDAP name resolution does not automatically update the roster.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49411

CSCse75015

3

video

MAC:Cannot have more than 3 participants in a video conferencing.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse75015

CSCse78805

3

softphone

Video at UC pauses all when conf button is used for conferencing.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse78805

CSCse90494

3

softphone

Simultaneous escalation to video call by both the connected users.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse90494

CSCse99349

3

video

Session escalated to video after merge.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99349

CSCsf00839

3

ucpresence

Preferred phone number not updated.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00839

CSCsf01716

3

other

CUPC Crash on exit.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf01716

CSCsf03376

3

video

After hold/resume, user gets video prompt on audio only call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf03376

CSCsf04804

3

userinterface

Assert error on disconnect.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04804

CSCsf05272

3

userinterface

Phone number is formatted to NANP style in outdialing.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05272

CSCsf05710

3

softphone

Cannot act as transfer target for video call from MeetingPlaceExpress.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05710

CSCsf06254

3

video

Video not restarted after hold/resume in Receive Only mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06254

CSCsf06514

3

softphone

Remote video holds if we close one of simultaneous video call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06514

CSCsf06730

3

userinterface

Editing status msg still shows previous msg in tooltip on mouse hover.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06730

CSCsf06961

3

userinterface

No ring tone for a CUPC if one of simultaneous call disconnected.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06961

CSCsf11336

3

video

CUPC to 7985 over H323 No remote video for CUPC after hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11336

CSCsf19680

3

video

Local video appears in place of remote video if call is held.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19680

CSCsf21899

3

softphone

Cross video from the user on hold, while the audio is from.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf21899

CSCsf23275

3

userinterface

Softphone ringback continues after disconnecting the call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf23275

CSCsf24551

3

userinterface

Softphone Ring tone incorrect when disconnected call window is open.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf24551

CSCsf31066

3

video

H323 ICT: 5 sec delay resuming video after caller holds/resumes.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf31066

CSCsf98570

3

video

No Video when call is initiated from CUPC to Tandberg H323.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf95870

CSCsf98448

3

softphone

The initiator of a conf is the only participant able to add participants.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf98448

CSCsg03134

3

video

Video does not work properly when 3 CUPCs are merged in adhoc conference.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg031134

CSCsg03327

3

video

No video when Tandberg was in a merge with 2UCs.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg03327

CSCsg06929

3

softphone

Phone mode switch is disabled after reconnecting the network cable.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06929

CSCsg10460

3

other

Crash while trying to exit cupc.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg10460

CSCsg12232

3

video

Video is paused when CUPC is added to an ADHOC conference.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg12232

CSCsg14323

3

softphone

Remote video frozen, when the Video call is put on Hold and Unhold.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg14323

CSCsg15125

3

video

The 2nd user that cupc called does not have remote video active.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15125

CSCsg15140

3

video

Merger shows both BLACK screen on remote and local video.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15140

CSCsg15580

3

softphone

Remote Video paused, when another call directed to Remote users VM.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15580

CSCsg16038

3

softphone

Ringback tone delayed up to three seconds.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg16038

CSCsg17459

3

userinterface

UI becomes frozen occasionally, comes back after switching applications.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17459

CSCsg17518

3

video

No RemoteCSCsh22653 Video when call is made between Polycomm and CUPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg17518

CSCsg23600

3

video

CUPC does not transmit at lower bitrates when TIAS is lowered

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg23600

CSCsg26607

3

userinterface

Cannot dial same digit twice quickly on numeric keypad.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg26607

CSCsg39360

3

other

no ability to get simple call stats on the UI w/o sniffer.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg39360

CSCsg45315

3

softphone

The volume slider does not change when the menu items are invoked.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg45315

CSCsg45451

2

phonecontrol

Video escalation by local user crashes CUPC after remote user force quit.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg45451

CSCsg45475

3

webcollaboration

Inconsistent behavior-selecting collab icon via diff ways on participant.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg45475

CSCsg45486

3

userinterface

Toast for incoming call disappears when CUPC is minimized.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg45486

CSCsg49814

3

video

No remote video on CUPC (w/o camera) after resume a call to CUVA.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg49814

CSCsg50775

3

video

CUPC MAC dies when CCM sends 408.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50775

CSCsg51225

3

video

Video Channel not established from CUVA to CUPC under mutual hold.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg51225

CSCsg52799

3

softphone

Video in the conf freezes when UC de-escalate the video.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg52799

CSCsg58723

3

userinterface

Default volume setting in preferences is not honored.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg58723

CSCsg59313

3

video

cupc not transmitting video to CUVA on transfer from another cluster.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg59313

CSCsg69079

2

softphone

CUPC crashes after disconnecting network cable during a 3-party conf.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg69079

CSCsg69101

3

voicemail

CUPC is crashing if network is disconnected during a connected call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg69101

CSCsg71755

3

userinterface

Profile clipped on Edit Preferences dialog.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg71755

CSCsg72081

3

userinterface

Initial Hub width (from uclocal) can be narrower than the menu bar.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg72081

CSCsg78036

3

userinterface

Video invitation options open when a call is resumed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78036

CSCsg78747

3

softphone

Video invitation buttons should be centered and arranged properly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78747

CSCsg80047

2

softphone

CUPC crashes on exit when there is an active deskphone call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg80047

CSCsg86148

3

userinterface

CUPC shows local video when video is not available for the call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg86148

CSCsg87925

3

video

No remote video on CUPC when call CUVA over H323ICT.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg87925

CSCsg95310

3

softphone

CUPC intermittently rejects KPML subscription from CCM.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg95310

CSCsg95696

3

video

CUPC to 7985 over H323 over VPN - no audio or video after hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg95696

CSCsh01915

3

userinterface

Search Pane's Disclosure button not updated properly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh01915

CSCsh07072

3

video

Local video moves to first held call, if a second active call is held.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh07072

CSCsh07079

3

video

On a CUPC video call over H323 ICT, participants list pops up briefly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh07079

CSCsh12461

3

video

Video camera stays on after de-escalate.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh12461

CSCsh15707

3

video

Camera light comes on and stays on after failed video escalate.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh15707

CSCsh16363

3

userinterface

Splash screen is cut off in Windows Large Fonts mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh16363

CSCsh16878

3

userinterface

Default window size too wide.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh16878

CSCsh19195

3

video

Only conference originator can escalate to video from audio conference.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh19195

CSCsh27691

3

video

No remote video on CUPC: CUPC-SIPICT-CUVA.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh27691

CSCsh30421

3

softphone

CUPC crash on exit when no valid LDAP servers found.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh30421

CSCsh32302

3

userinterface

CUPC Mac leaking call objects.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh32302

CSCsh33139

3

other

Unity status doesn't change when switching right/wrong credentials.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh33139

CSCsh37452

3

video

CUPC does not send RTP using PT it agreed on with CCM.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh37452

CSCsh39527

3

userinterface

Stop button doesn't stop the on-going LDAP search.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh39527

CSCsh41409

3

userinterface

Presence bubble on hub changes to green from blue on button click.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh41409

CSCsh41512

3

other

Remote video frozen for remote user after local user hangs up 2nd call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh41512

CSCsh41604

3

userinterface

Stopping on-going LDAP search gives odd results.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh41604

CSCsh45291

3

softphone

CUPC sends wrong IP Address to CM after VPN IP change.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh45291

CSCsh45575

3

userinterface

Choose Desk Phone Window does not resize properly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh45575

CSCsh48537

2

video

Escalating H323 ICT audio call to video w/7985/CUVA crashes CUPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh48537

CSCsh53427

3

video

Video remains paused after de-escalation then re-escalation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh53427

CSCsh59366

3

other

Sometimes wrong email used when preferred email not set.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh59366

CSCsh59557

3

video

No video on CUPC after consult transfer to CUPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh59557

CSCsh63143

2

ucpresence

Presence control fails after one hour connected (re-subscribe timeout).

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh63143

CSCsh66341

3

other

Problem report contains only logs from previous session.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh66341

CSCsh72930

3

ucpresence

Need source when presence is automatic.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh72930

CSCsh72982

2

softphone

No video when dialing to MCUs using CUPC in MAC systems, Windows OK.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh72982

CSCsh78033

3

video

CUPC does not send video when CUVA is started mid-call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh78033

CSCsh79857

3

installer

Installer is packaging and displaying the EULA files during installation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh79857


Table 9 Resolved in Release 1.1(2)  

Identifier
Severity
Component
Headline

CSCsd82665

1

softphone

CUPC DTMF not recognized by MeetingPlace.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82665

CSCse39712

1

softphone

Windows may encounter a blue screen error when hanging up softphone call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse39712

CSCse62604

1

softphone

CUPC Soft Phone Call Dropped.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62604

CSCse74797

1

softphone

Soft Phone One Way Audio.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse74797

CSCse76755

1

other

If overlap dialing, crash if call hung up too soon after connecting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse76755

CSCse80803

1

userinterface

CUPC crash due to race condition in voicemail code.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse80803

CSCse80818

1

userinterface

CUPC crash by out dialing searched user.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse80818

CSCsf24816

1

installer

Unable to launch CUPC after upgrading to newer version.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf24816

CSCsf25546

1

installer

Installer prompts for restart on upgrade, app says a file is missing.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf25546

CSCsd93119

2

installer

Can't install new UPC load on some of the PC/Laptops.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd93119

CSCse15895

2

softphone

Escalating to web conf in softphone mode doesn't work for merged calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse15895

CSCse19041

2

softphone

Application does not reconnect after sleep mode - need to restart.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse19041

CSCse20263

2

softphone

Softphone leaves other party connected when disconnecting a held call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse20263

CSCse26424

2

userinterface

Sometimes, the application crashes while exiting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse26424

CSCse28586

2

phonecontrol

One-way audio (app cannot hear) when merging incoming gateway calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse28586

CSCse31430

2

softphone

One way audio after multiple resumes.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31430

CSCse33062

2

phonecontrol

Holding an incoming call from a SIP trunk may crash the application.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse33062

CSCse36864

2

ucpresence

CUPC reject the incoming NOTIFY by responding with Status 481.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse36864

CSCse50790

2

userinterface

Relaunching after quitting sometimes reports another instance is running.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse50790

CSCse51760

2

phonecontrol

Switching phone or mode while CUPS is offline crashes the application.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51760

CSCse55250

2

other

During a call, laptop is prevented from suspending if the lid is closed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse55250

CSCse57940

2

other

Blue screen while closing a conversation window.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse57940

CSCse59909

2

softphone

Softphone functionality may not work after resume from hibernate/sleep.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59909

CSCse59926

2

softphone

Softphone mode- Have MP call out to CUPC no DTMF recognition.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59926

CSCse60582

2

softphone

No video for CUPC to anything else calling across an intercluster trunk.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse60582

CSCse63036

2

ucpresence

No presence shown when logging in on a slow network connection.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse63036

CSCse66820

2

voicemail

Application crashed while shutting down.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse66820

CSCse67185

2

login

UC crashes when login window is closed from task bar.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67185

CSCse67777

2

userinterface

Exception when closing CUPC. http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67777

CSCse71360

2

userinterface

Application asserts in afxwin2.inl line 44.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse71360

CSCse74867

2

audio

Robotic audio artifacts heard by gateway party.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse74867

CSCse74892

2

audio

Audio: Double Ring Back Echo Effect.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse74892

CSCse74985

2

installer

Installer sometimes fails to prompt for reboot on camera driver upgrade.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse74985

CSCse79188

2

userinterface

Phone Chooser does not display avail phones after ethernet disconnected.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79188

CSCse87752

2

userinterface

Japanese characters are corrupted in some area in case of Windows 2000.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse87752

CSCse87774

2

userinterface

Reachability does not become busy when talking.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse87774

CSCse93751

2

other

UPC crash adding contact to group.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse93751

CSCse99203

2

ucpresence

No presence when connected to previous versions of CUPS.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99203

CSCsf04821

2

phonecontrol

CUPC Call Drop/crash with Version 1.1. 6369.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04821

CSCsf05103

2

phonecontrol

CUPC crashes if multiple calls are placed to a user simultaneously.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05103

CSCsf07274

2

userinterface

Audio appears to be muted when it's not.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf07274

CSCsf10579

2

phonecontrol

CUPC crashes when phone mode is switched after hard phone goes down.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf10579

CSCsf11102

2

softphone

Calls getting dropped frequently during the audio/video calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11102

CSCsf14614

2

webcollaboration

Web collaboration doesn't work.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf14614

CSCsf19489

2

directorysearch

Crash on exit.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19489

CSCsf21920

2

softphone

CUPC Crash while two parties on hold then un-hold.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf21920

CSCsf32523

2

ucpresence

Application crashed while exiting.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf32523

CSCsg06451

2

softphone

CUPC call gets dropped Intermittently, when logged into Meeting Place mtg.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06451

CSCsg06814

2

voicemail

Purged voice mail re-appears with the new voice mail entry.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06814

CSCsg06855

2

voicemail

Purged voicemail reappears and on drag play/volume control CUPC crashes.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06855

CSCsg15261

2

userinterface

Crash in Voicemail code while shutting down.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15261

CSCsd28879

3

voicemail

Voicemail message status temporarily incorrect when modified remotely.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd28879

CSCsd51631

3

softphone

Conversation roster not always accurate in Softphone mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51631

CSCsd62320

3

webcollaboration

Web conf cannot be restarted by other parties in a conversation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd62320

CSCsd64927

3

softphone

SIP/H.323 trunk calls show incorrect parties if no caller ID available.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd64927

CSCsd94921

3

voicemail

Excessive errors logged when the voicemail server becomes unreachable.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd94921

CSCsd96072

3

video

Video streaming not consistently retained during merge operation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96072

CSCsd96543

3

softphone

Conversation name incorrect after conference call reverts to two parties.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96543

CSCsd96732

3

installer

Windows camera installation messages appear during application upgrades.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96732

CSCsd96833

3

documentation

DirectX9.0 or greater required during install of 1.8 or greater of UPC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96833

CSCsd96976

3

video

Request to accept video appears in the wrong conversation window.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96976

CSCse04944

3

softphone

Poor audio quality when connected via Software VPN.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse04944

CSCse05900

3

softphone

Connection to CCM not reestablished after wireless network switch/change.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse05900

CSCse14696

3

webcollaboration

Launching web conf can take up to sixty seconds.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse14696

CSCse16878

3

softphone

No video when calling to/from Tandberg.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse16878

CSCse18965

3

softphone

Ability to add attendees disabled for other than initial caller.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse18965

CSCse20774

3

softphone

CUPC video quality is very bad during normal call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse20774

CSCse24891

3

phonecontrol

Attempting more simultaneous calls than allowed causes memory leak.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse24891

CSCse24911

3

other

Mem and Virtual mem usage increases even during IDLE.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse24911

CSCse28951

3

video

One way video call goes to 2 way video after hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse28951

CSCse29207

3

userinterface

Camera light comes on after call hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse29207

CSCse29225

3

userinterface

Camera light stays on after far end disconnect on video call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse29225

CSCse31577

3

directorysearch

Failure to connect to an LDAP server isn't displayed unambiguously.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31577

CSCse32625

3

voicemail

MWI lamp is not lit on the hard phone when new voicemail entry is there.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse32625

CSCse35898

3

softphone

Audio stays muted after mute/hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse35898

CSCse37715

3

softphone

CUPC SIP/UDP port not compatible with Cisco AutoQoS scheme.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse37715

CSCse40732

3

softphone

2nd icon on desktop created after installation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse40732

CSCse47076

3

video

Upgrade problem with 4k camera.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse47076

CSCse47502

3

directorysearch

Adding a contact while CUPS is disconnected/unreachable shutdown the app.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse47502

CSCse48594

3

softphone

Cannot send incoming calls to voicemail in softphone mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse48594

CSCse49399

3

voicemail

Divert to voicemail not working on Alpha.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49399

CSCse49460

3

webcollaboration

The web conf feature may interact with CUPC to slow down the PC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49460

CSCse49944

3

softphone

Merge fails to join 3 parties.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49944

CSCse53219

3

softphone

Merge fails with 2 video calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse53219

CSCse54770

3

video

Escalate to video, the call got disconnected.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse54770

CSCse55249

3

userinterface

Initiating via Preferred Contact type doesn't work without self as buddy.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse55249

CSCse56179

3

directorysearch

Quitting quickly after cancelling a search crashes the application.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse56179

CSCse56366

3

video

Video call to VTA w/ hardphone causes BSOD.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse56366

CSCse59292

3

other

My call got dropped from an active conference after hold/unhold.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59292

CSCse60697

3

softphone

Users with extended characters in usernames cannot register.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse60697

CSCse61418

3

video

Plugging in camera during softphone call disrupts softphone service.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse61418

CSCse62513

3

userinterface

Restoring app after minimizing on Win2K yields incorrect window contents.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62513

CSCse66462

3

softphone

Short burst of sound heard every 20 seconds after muting audio.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse66462

CSCse66969

3

userinterface

Recent calls lists voicemail access number instead of called party.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse66969

CSCse71071

3

documentation

Video no longer works on CUPC (works as a VTA camera and with MOC).

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse71071

CSCse71541

3

userinterface

Phone Chooser dialog not disabled in softphone mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse71541

CSCse71575

3

userinterface

Phone Mode menu in preferences does not invoke phone chooser dialog.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse71575

CSCse71583

3

userinterface

Switching to desk phone mode silently fails when CUPS is offline.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse71583

CSCse77607

3

other

Problem Reports do not contain the resiplog.txt file.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse77607

CSCse78114

3

softphone

Hidden audio session continues after disconnecting outgoing call rapidly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse78114

CSCse79054

3

softphone

Session Window can be dismissed without dismissing call in softphone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79054

CSCse79233

3

softphone

CUPC crash while in large conference call clicking hold/unhold.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79233

CSCse87764

3

userinterface

Conversation/Session Roster info is not updated correctly when merged.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse87764

CSCse87781

3

userinterface

Video call does not resume when Resume Call button is pressed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse87781

CSCse89979

3

softphone

CUPC crashes on exit when recovering from an ethernet disconnect.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse89979

CSCse96090

3

phonecontrol

keypad available but not functional during call in desk mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse96090

CSCse98913

3

userinterface

Mute button icon state gets out of sync with actual mute state.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse98913

CSCse98955

3

softphone

Second call gets one-way audio after a hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse98955

CSCse99541

3

login

Disabling the network needs to force the application to go offline.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99541

CSCsf00193

3

voicemail

Client must be restarted after VM credentials are entered.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00193

CSCsf00549

3

documentation

Internal Error 2932 during upgrade.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00549

CSCsf00593

3

ucpresence

Setting explicit state being ignored when "busy" on phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00593

CSCsf01321

3

softphone

Softphone leaves call dialog hanging after standby & resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf01321

CSCsf01345

3

softphone

Softphone: Undocking with active call breaks subsequent call dialogs.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf01345

CSCsf03028

3

video

No remote video for CUPC user after video pause and resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf03028

CSCsf03765

3

userinterface

Video intermittently remains paused after hold/resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf03765

CSCsf04227

3

voicemail

CUPC crashes on exit.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04227

CSCsf04265

3

webcollaboration

Collab pane buttons enabled after clicking on End Conference button.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf04265

CSCsf05127

3

installer

Video features not disabling in Program Maintenance page.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05127

CSCsf06075

3

video

CUPC still sends outgoing video while call is on hold in one scenario.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06075

CSCsf06281

3

video

Video not restarted after pause, unpause, hold, resume.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06281

CSCsf06935

3

userinterface

Crash when closing idle application via close button.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06935

CSCsf06973

3

voicemail

CUPC softphone mode: New msg arrived in Recent but no MWI light on phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf06973

CSCsf11287

3

softphone

Calls are getting connected with 4 digit extension.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11287

CSCsf11313

3

video

Jerky/delayed remote video for far end (start of the call and on resume).

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11313

CSCsf11324

3

video

No local video for CUPC user after hold/resume and after another call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11324

CSCsf11383

3

video

Hold/resume does not work for CUPC to CUPC/7985/CUVA.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf11383

CSCsf12939

3

installer

Installer prompts to close various other apps that are allegedly in use.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf12939

CSCsf13492

3

documentation

Video call escalation is not intimated to remote users in 3-party conf.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf13492

CSCsf13599

3

userinterface

Cannot add a contact to contact list when the contact list is empty.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf13599

CSCsf13688

3

userinterface

Pressing Alt+F4 change focus on wrong window.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf13688

CSCsf13901

3

userinterface

Application does not respond to Windows Shutdown events.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf13901

CSCsf15066

3

softphone

Denial of video escalation is not minimizing video area.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf15066

CSCsf15207

3

voicemail

Endless loop when getting voice mail headers.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf15207

CSCsf15251

3

installer

Install complains about CDETs being open - must close app.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf15251

CSCsf15354

3

userinterface

Unable to switch to Softphone Mode when Deskphone is on a call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf15354

CSCsf15629

3

video

CUPC Unable to resume video after video pause.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf15629

CSCsf19707

3

video

CUPC exits when a 2nd video call from 7985 is held and resumed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19707

CSCsf19914

3

login

Login intermittent silent failure with bad host address.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19914

CSCsf20152

3

softphone

CUPC crashes when docking during a softphone call with local preview wnd.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf20152

CSCsf21306

3

softphone

Crash when docking with softphone active call & preview on.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf21306

CSCsf23069

3

userinterface

Clicking Help Menu after a CTI failure causes CUPC to crash.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf23069

CSCsf30189

3

installer

Installer says IP Communicator is in use even when it is not running.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf30189

CSCsf98490

3

webcollaboration

Web collaboration not received by Win user intermittently.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf98490

CSCsg03358

3

installer

Uninstall complains that CUPC is running when it's not.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg03358

CSCsg06380

3

softphone

Unable to see video, when a user in Video call de escalates to audio.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06380

CSCsg06727

3

userinterface

Roster icon enabled on a disconnected conversation window.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06727

CSCsg07516

3

softphone

Video icon is grayed out in the session window when dialed into a conf.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg07516

CSCsg09093

3

video

Merger de-esc and re-esc video now sees grayed remote video.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg09093

CSCsg15552

3

video

Conference window and Hub become frozen after a video de-esc.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15552

CSCsg16026

3

userinterface

Application frequently ignores double-clicks in contact list.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg16026


Troubleshooting

These Cisco Unified Personal Communicator documents provide troubleshooting information:

User Guide for Cisco Unified Personal Communicator (separate documentation for Windows OS and for Mac OS)

Troubleshooting Guide for Cisco Unified Personal Communicator

You can access this information at this URL:

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

For Cisco Unified Presence Server troubleshooting information, see the serviceability administration guide at this URL:

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

Documentation Updates

This section provides Cisco Unified Personal Communicator documentation updates that were unavailable when the product was released.

Updates to the Installation Guide for Cisco Unified Personal Communicator

Updates to the Troubleshooting Guide for Cisco Unified Personal Communicator

Updates to the User Guide for Cisco Unified Personal Communicator

To obtain Cisco Unified Personal Communicator documentation, go to this URL:

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

Updates to the Installation Guide for Cisco Unified Personal Communicator

These sections describe the changes that came after the publication date of the installation guide:

Cisco Unified Videoconferencing Support

Configuring Cisco Unified MeetingPlace Express VT

Configuring Microsoft Active Directory for Anonymous Queries

LDAP Attribute Paired to Only One Client Attribute

Cisco Unified Presence Server Administration Menu Changes

Licensing Options for Cisco Unified Personal Communicator

Cisco Unified CallManager Bulk Administration of License Capabilities

Cisco Unified Presence Server Bulk Administration of Application Profiles

Cisco Unified Presence Server System-Level Information

Cisco Unified Personal Communicator Localization Release and New Installer Package Names

Cisco Unified Videoconferencing Support

While the installation guide provides conceptual and task-based information for integration with Cisco Unified Videoconferencing, videoconferencing with this product is not supported. Full support for this feature will be available in an upcoming release of Cisco Unified Personal Communicator.

Configuring Cisco Unified MeetingPlace Express VT

Cisco Unified MeetingPlace Express VT is now supported for use with Cisco Unified Personal Communicator. Cisco Unified MeetingPlace Express VT extends Cisco Unified CallManager video telephony capabilities. Users can add video to existing voice communication, move from point-to-point to multiparty voice and video calls, and can add web conferencing to their voice and video communications.

Procedure

Complete these tasks to enable web-only meetings to be initiated from Cisco Unified Personal Communicator:


Step 1 Install a supported release of the web conference server (Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace Express VT).

For details about supported releases, see the release notes at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Step 2 Integrate the web conference server to work with Cisco Unified Personal Communicator.

For Cisco Unified MeetingPlace Express VT ad hoc conferencing functionality:

a. Through the Cisco Unified MeetingPlace Express Administration Center, install the adhocsystemsoftware, webconf, and maxadhoc licenses that provide enough web ports for Cisco Unified Personal Communicator users (required to support more than six voice, six video, and six web ports).

b. Configure Cisco Unified MeetingPlace Express VT for ad hoc conferencing.

For details, follow the instructions in the configuration and maintenance guide at this URL:

http://www.cisco.com/en/US/products/ps6533/products_installation_and_configuration_guides_list.html

c. For Cisco Unified MeetingPlace Express reservationless functionality, install the systemsoftware, webconf, and maxweb licenses that provide enough web ports for both the full web meetings that are initiated from Cisco Unified MeetingPlace Express and the web-only meetings that are initiated from Cisco Unified Personal Communicator. For detailed Cisco Unified MeetingPlace Express-specific information about integrating with Cisco Unified Personal Communicator, managing certificates, creating user profiles, and configuring call-control, see the configuration and maintenance guide at this URL:

http://www.cisco.com/en/US/products/ps6533/prod_maintenance_guides_list.html

Step 3 If not already enabled, enable the Secure Sockets Layer (SSL) encryption technology on the web conference server by obtaining and uploading the required certificates from a trusted certificate authority (CA).

The certificate is required for secure communications between Cisco Unified Personal Communicator and the web conference server.

Step 4 Set up a user profile on the web conference server for each Cisco Unified Personal Communicator user who might initiate web-only meetings from a Cisco Unified Personal Communicator conversation.

You do not need to create a user profile for Cisco Unified Personal Communicator users who attend web meetings. They join the web meeting as guests, and a password is not needed.

Make sure to set the Method of Attending to I'll Call In for users who might initiate web-only meetings; otherwise, the web conference system will try to contact the user who clicked the Escalate to Web Conference button in Cisco Unified Personal Communicator. Make sure to tell users not to change this setting.


Tip As an alternative, you can configure the Administrative XML Layer Simple Object Access Protocol (AXL SOAP) authentication on Cisco Unified CallManager to simplify the web conference user profile administration. With this configuration, the Cisco Unified Personal Communicator meeting initiator needs a Cisco Unified CallManager profile instead of a web conference user profile. With AXL authentication, when the initiator requests a meeting for the first time through Cisco Unified Personal Communicator, a web conference profile is automatically created for the initiator.


Step 5 Change the network configuration so that inbound calls from the public switched telephone network (PSTN) to Cisco Unified Personal Communicator support RFC2833.

For inbound calls, Cisco Unified Personal Communicator requires RFC2833 support if these calls require dual tone multifrequency (DTMF) digit collection. Inbound calls to the client will not be answered with key press markup language (KPML) support.

A typical inbound call scenario is when the web conference server calls the user as a conference is being set up. In this situation, if the inbound call from the PSTN supports RFC2833, the Cisco Unified Personal Communicator user can join the meeting by using the session dial pad.

For outbound calls, Cisco Unified Personal Communicator supports both KPML and RFC2833 digit collection.

Step 6 Perform the Cisco Unified MeetingPlace Express server-specific configuration (server names, addresses, port, protocol, and server profile) on the Cisco Unified Presence Server by following the instructions in the published installation guide at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html


Configuring Microsoft Active Directory for Anonymous Queries

The installation guide describes how to configure Microsoft Active Directory 2000 and 2003 for anonymous queries. This information is incorrect and should not be followed.


Note Anonymous access might be possible with your directory server, but it is not recommended. Instead, create a user with read-only privileges on the same container where the users to be searched are located, and specify the directory number and password in Cisco Unified Presence for Cisco Unified Personal Communicator to use.


LDAP Attribute Paired to Only One Client Attribute

When you configure the LDAP attribute map through the Cisco Unified Presence Server (Application > Unified Personal Communicator > Settings), ensure that an LDAP attribute is paired to only one Cisco Unified Personal Communicator attribute. This is a change from what was previously documented in the installation guide for Cisco Unified Personal Communicator.

Cisco Unified Presence Server Administration Menu Changes

In Cisco Unified Presence Server Release 1.0(3), some Cisco Unified Personal Communicator configuration menu and window names changed; therefore, the GUI references do not match the names in the Installation Guide of Cisco Unified Personal Communicator. See Table 10.

Table 10 Menu and Window Name Changes in Cisco Unified Presence Server Administration

Cisco Unified Presence Server Release 1.0(3)
Previous Cisco Unified Presence Server Releases

Unity Server

Unity Connection Server

Unity Profile

Unity Connection Server

MeetingPlace Server

MeetingPlaceExpress Server

MeetingPlace Profile

MeetingPlaceExpress Profile


Licensing Options for Cisco Unified Personal Communicator

Cisco Unified CallManager Administration tracks the number of Cisco Unified Personal Communicator devices that are connected to it and compares it with the number of device licenses that have been purchased.

You can configure Cisco Unified Personal Communicator in these ways:

Base functionality—This configuration provides a user with a presence-enabled contact list, directory searching, and the ability to control a Cisco Unified IP Phone for click-to-dial and incoming call notification through desk-phone mode in Cisco Unified Personal Communicator. A user can also use web conferencing and voice-mail features if they are licensed for these products. For a list of supported servers, see the "Compatibility Matrix and Supported Upgrades" section.

These licenses are required:

One Cisco Unified Personal Communicator software license.

One Cisco Unified Presence Server user license. (This license is also known as a Cisco Unified CallManager phone device license.)

Base functionality and soft phone—In addition to the base capabilities, you can configure Cisco Unified Personal Communicator as a video-enabled soft phone to allow the user to use Cisco Unified Personal Communicator in soft-phone mode.

These licenses are required:

One Cisco Unified Personal Communicator software license.

One Cisco Unified Presence Server user license. (This license is also known as a Cisco Unified CallManager phone device license.)

Three Cisco Unified CallManager phone device licenses to register as a Cisco Unified CallManager soft phone.

Cisco Unified CallManager Bulk Administration of License Capabilities

You can use bulk administration in Cisco Unified CallManager Administration to perform bulk provisioning of license capabilities.

Procedure


Step 1 From Bulk Administration > CUPS > Export CUPS/CUPC Users, obtain current license information by finding all Cisco Unified Presence Server and Cisco Unified Personal Communicator users.

Step 2 Click Next.

Step 3 In the Export CUPS/CUPC Users Configuration window, specify the filename to be exported.

Step 4 From Bulk Administration > Upload/Download Files, download the csv file, enable or disable licenses according to the instructions in the sample file, and then upload the file.

Step 5 From Bulk Administration > CUPS > Update CUPS/CUPC Users, select the updated csv file and submit it to update license capabilities in bulk.


Cisco Unified Presence Server Bulk Administration of Application Profiles

With Cisco Unified Presence Server Release 1.0(3), you can use bulk administration in Cisco Unified Presence Server Administration to assign application profiles (LDAP, Cisco Unified MeetingPlace, Cisco Unity, CTI gateway, SIP proxy, preferred CTI device) to Cisco Unified Personal Communicator users.

Procedure


Step 1 Through Bulk Administration > UPS > Export UPS Users, obtain current profile information by finding all users.

Step 2 Click Next.

Step 3 In the Export CUPS Users Configuration window, specify the filename to be exported.

Step 4 From Bulk Administration > Upload/Download Files, download the csv file, add or remove profile names according to the instructions in the sample file, and upload the file.

Step 5 From Bulk Administration > UPS > UPS User Update, select the updated csv file and submit it to update profile information in bulk.


Cisco Unified Presence Server System-Level Information

With Cisco Unified Presence Server Release 1.0(3), you can use Cisco Unified Presence Server Administration to obtain system-level information (System > Status). In the System Status window, you can see the number of licensed Cisco Unified Presence Server and Cisco Unified Personal Communicator users synchronized from the Cisco Unified CallManager database. You can display user IDs and the primary extension, number of devices, and the number of contacts associated with users. You can also see which users are licensed to use Cisco Unified Personal Communicator.

Cisco Unified Personal Communicator Localization Release and New Installer Package Names

Because Release 1.1(3) is a localization release for the Windows OS, these are the new installer package names:

CiscoUnifiedPersonalCommunicatorSetupK9_XXX.exe

CiscoUnifiedPersonalCommunicatorSetupK9_XXX.msi

where XXX is the three-letter language locale. For example, ENU is US English, and JPN is Japanese.

For details about the language codes, see the "New and Changed Information for Release 1.1(3)" section.

You should use these installer package names when you deploy the application to a shared location, install it on the client PC, or when you use a software deployment tool.

With the Windows non-ENU installer package, the localized language plus the US English language are installed. In this way, English is always available (in case the configured language for the user is not available). Some log file information is in English, and Cisco TAC and other technicians can switch to English, if necessary, for troubleshooting.

Updates to the Troubleshooting Guide for Cisco Unified Personal Communicator

Cisco Unified Personal Communicator Release 1.1(3) provides these new serviceability features:

Capturing Call Statistics for Audio and Video Problems

Capturing Server Connection Status Information

Capturing Logs Automatically on the Mac Platform

These sections provide additional troubleshooting information:

Expired Passwords and Locked Accounts for Voice Mail and Web Conferencing

LDAP Searches Fail After a Cisco Unified Presence Server Upgrade to Release 1.0(3)

Reachability Status Does Not Change from Available to Busy

Capturing Call Statistics for Audio and Video Problems

Cisco Unified Personal Communicator provides call statistics information for soft-phone calls (audio-only) and for video streams during an active (connected or held) call to help you diagnose and resolve audio and video quality issues.

Procedure


Step 1 Tell users to follow the troubleshooting instructions in the user guide:

Collect call statistics information from the session window (Help > Show Call Statistics > Save to Log).

Send the log through the Problem Reporting Tool.

At the end of each call, call statistics information is also saved to the log file.

Step 2 Provide this information to the Cisco Technical Assistance Center (TAC) representative, if requested.


Related Topics

Events That Cause Call Statistics Collection

Call Statistics Refresh Rate and Log Format

Statistics for Calls Involving IP Phones

Audio Call Statistics Field Information

Video Call Statistics Field Information

Events That Cause Call Statistics Collection

Call statistics are collected when these significant events occur:

When a call is suspended or held, video paused, or audio muted

When a call is over (hung up or otherwise terminated)

Shortly after a call is established (5 to 10 seconds)

Shortly after any media renegotiation (when video is added or when a call is held and resumed)

Call Statistics Refresh Rate and Log Format

Call statistics are saved to the log under these conditions:

Call statistics are saved to the log in full format whenever one of the significant call events occur, including the end of a call. Therefore, each call has at least one full dump in table format of the calls statistics in the log.

Call statistics are saved to the log in abbreviated format for each Audio RTP Control Protocol (RTCP) Receiver Report that is sent or received (about every 5 to 10 seconds).

If the user has the Call Statistics window open, statistics are refreshed once a second. These statistics are shown in the window and are also saved to the log in abbreviated format (short, comma-delimited form).


Note Because the statistics that come from RTCP reports occur every 5 to 10 seconds, the statistics in the Call Statistics window might not change once a second even though the check for new statistics occurs every second. Other statistics, such as some of those for video, change each second.


Statistics for Calls Involving IP Phones

Many IP phones, including Cisco Unified IP Phones, do not support sending RTCP reports. Therefore, for calls involving these phones, RTCP-derived statistics are not available and display as 0 in the call statistics. See Table 11 and Table 12).

See also CSCsh86098:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh86098

Audio Call Statistics Field Information

Table 11 describes the fields on the Help > Show Call Statistics > Audio Statistics tab (on Windows) and on the Help > Show Call Statistics > Audio tab (on Mac).

The Audio Transmit column shows statistics on outgoing data and local information.

The Audio Receive column shows statistics on incoming data and remote information.

Table 11 Audio Call Statistics (Transmitted and Received) 

Field
Description

Codec

Current audio codec

Bitrate

Current audio bit rate in kbps

Total Packets

Number of audio packets

Packets Lost

Number of packets lost

Average Jitter

Interarrival jitter in milliseconds

Maximum Jitter

Maximum observed jitter in milliseconds

Total Bytes

Number of bytes sent and received


These RTCP-derived statistics display as 0 when RTCP reports are not available:

Received Total Packets

Received Packets Lost

Received Total Bytes

Transmitted Average Jitter

Transmitted Maximum Jitter

If you make Cisco Unified Personal Communicator-to-Cisco Unified Personal Communicator calls, RTCP reports are available in both directions and all fields are populated.

Video Call Statistics Field Information

Table 12 describes the fields on the Help > Show Call Statistics > Video Statistics tab (on Windows) and on the Help > Show Call Statistics > Video tab (on Mac). For audio-only calls, the fields display zero or n/a. If Cisco Unified Personal Communicator is only sending or only receiving video, half the values are zero or n/a.

The Video Transmit column shows statistics on outgoing data and local information.

The Video Receive column shows statistics on incoming data and remote information.

Table 12 Video Call Statistics (Transmitted and Received) 

Field
Description

Codec

Current video codec

Bitrate

Current video bit rate in kbps

Resolution

Reported resolution (CIF, QVGA, and so forth)

Total Packets

Number of video packets

Packets Lost

Number of packets lost

Average Jitter

Interarrival jitter in milliseconds

Maximum Jitter

Maximum observed jitter in milliseconds

Frame Rate

Current frame rate in frames per second (fps)

Total Frames

Total frames sent and received

Total Partial Frames

Number of partial frames

Partial Frame Lost

Number of partial frames lost

Total i-Frame Requests

Number of i-Frames requested

Total Frame Errors

Number of frame errors

Total Bytes

Number of bytes sent and received


These RTCP-derived statistics display as 0 when RTCP reports are not available:

Received Total Packets

Received Packets Lost

Transmitted Average Jitter

Transmitted Maximum Jitter

If you make Cisco Unified Personal Communicator-to-Cisco Unified Personal Communicator calls, RTCP reports are available in both directions and all fields are populated.

Capturing Server Connection Status Information

Cisco Unified Personal Communicator provides a System Diagnostics window that provides this information:

Client configuration information such as server addresses, protocols used to connect to servers, user IDs, and other server-specific configuration information

Status information

For the Logon server and the Cisco Unity server, the status is a snapshot of the connectivity states (connected or disconnected) of these servers when Cisco Unified Personal Communicator was launched. The status is not updated in real time.

For the other servers listed in the window, the status field displays internal application states.

Procedure


Step 1 Tell users to follow the troubleshooting instructions in the user guide to access the diagnostics window (Help > Show System Diagnostics) and to provide the information to you.

Step 2 Provide the information to the Cisco Technical Assistance Center (TAC) representative, if requested.


Capturing Logs Automatically on the Mac Platform

If Cisco Unified Personal Communicator unexpectedly crashes, you can now use the Problem Reporting Assistant on the Mac client. The tool automatically collects installation, application, and client PC system information to automate the trace and crash-dump collection process on the client PC. It also creates a dump file.

Procedure


Step 1 Tell users to follow the troubleshooting instructions in the user guide:

Locate the automatically generated Zip file on their desktop.

Send the Zip file from their desktop to you through e-mail.

Step 2 Provide the Zip file to the Cisco Technical Assistance Center (TAC) representative, if requested.


Expired Passwords and Locked Accounts for Voice Mail and Web Conferencing

Problem   The user reports that voice mail does not appear in the Recent pane.

Solution   The password has expired or multiple failed login attempts have caused the account to lock.

To unlock a Cisco Unity Connection account password:

1. From Cisco Unity Connection Administration, navigate to the individual user configuration page. From the navigation pane on the left, choose Users > Users, search for the user, and click the user name.

2. From the menu, choose Edit > Password Settings.

3. On the Edit Passwords Settings (Voicemail) window, for the Choose Password option, choose Web Application.

You should see the message: "Password is locked due to too many failed logon attempts."

4. Click Unlock Password.

You can periodically run a User Lockout report on Cisco Unity Connection to see which accounts are locked. For details about generating user-specific reports, see the Cisco Unity Connection User Moves, Adds, and Changes Guide at this URL:

http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html

To reset a Cisco Unity Connection account password:

1. From Cisco Unity Connection Administration, navigate to the individual user configuration page. From the navigation pane on the left, choose Users > Users, search for the user, and click the user name.

2. From the menu, choose Edit > Change Password.

3. On the Change Password (Voicemail) window, for the Choose Password option, choose Web Application.

4. Enter a new password in the Password and Confirm Password fields.

5. Communicate this new password to the user, provide the URL (Cisco Unity Connection address or hostname) to the user to log in, and instruct the user to change this default password to their own.

6. Tell the user to enter the personalized password in Cisco Unified Personal Communicator Account > Preferences > Unity window.

Problem   The user receives the message "Your login ID or password for the web conferencing server is invalid, or your password has expired. Please verify your Cisco Unified MeetingPlace Express credentials as configured in Account Preferences, or log in to Cisco Unified MeetingPlace Express and change your password."

Solution   To check for an invalid password, have the user check their web conferencing credentials in Cisco Unified Personal Communicator (Preferences > Accounts) as described in the Cisco Unified Personal Communicator user guide. Verify the web conferencing user login credentials by having the user log in to the server directly.

To solve an expired password and/or locked account, log in to Cisco Unified MeetingPlace Express, and unlock the account. Then, reset the password to the default for your company. For details about unlocking a user profile and modifying user profiles (resetting the password), see the Cisco Unified MeetingPlace Express configuration and maintenance guide at this URL:

http://www.cisco.com/en/US/products/ps6533/products_installation_and_configuration_guides_list.html

Provide this default Cisco Unified MeetingPlace Express password to the user, ask them to log in to Cisco Unified MeetingPlace Express, access their profile, and personalize their password by following the instructions in the Cisco Unified MeetingPlace Express user guide at this URL:

http://www.cisco.com/en/US/products/ps6533/products_user_guide_list.html

The user must then enter this personalized password as their web conferencing credentials in Cisco Unified Personal Communicator (Preferences > Accounts).

LDAP Searches Fail After a Cisco Unified Presence Server Upgrade to Release 1.0(3)

Problem   An LDAP search within Cisco Unified Personal Communicator fails after the upgrade of Cisco Unified Presence Server from Release 1.0(2) to Release 1.0(3).

Solution   From Cisco Unified Presence Server Administration, choose Application > Unified Personal Communicator > LDAP Profile, delete the existing profile, and then recreate it. Users should exit Cisco Unified Personal Communicator and log in to Cisco Unified Presence Server.

Reachability Status Does Not Change from Available to Busy

Problem   The user reports that while in a call with another Cisco Unified Personal Communicator user, the reachability status does not change from available to busy for either one of them.

Solution   Try these solutions:

Make sure the users have Cisco Unified Personal Communicator set to Automatic mode on the Windows client or the Automatically Change Status for Activity on the Mac client. Follow the instructions in the user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

In Cisco Unified Presence Server Administration, choose Cisco Unified Presence Server > Presence Engine > User-Agent Configuration. Make sure there is an entry called. Cisco-UCModel01/x.x.x, where x.x.x corresponds to the Cisco Unified Personal Communicator release number. Click this link, and view the User-Agent Configuration information. Verify that the Reachability Version is set to draft-ieft-simple-rpid-07.

In Cisco Unified Presence Server Administration, choose Cisco Unified Presence Server > Presence Engine > Presence Gateways. Make sure that the Cisco Unified Presence Server gateway is set to the IP address of the correct Cisco Unified CallManager server.

In Cisco Unified CallManager Administration, choose System > Security Profile > SIP Trunk Security Profile. Find the trunk security profile for your system, and make sure Accept Presence Subscription is checked.

Updates to the User Guide for Cisco Unified Personal Communicator

In this section, "you" refers to the end-user.

Documentation for end users is generally the same in the online help in the product and the PDF file posted at this URL: http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html. However, there are some differences. This section describes the new and changed information in each.

Updates to the Online Help Only

The PDF file is more current than the online help. Each section of the PDF referenced in the table supersedes the corresponding topic in the online help.

Table 13 Updates for the User Guide 

Issue
Chapter of the PDF
Section in the PDF
Topic in the Online Help

Buzzing sound during conversations

Troubleshooting

Problems During Conversations

Video conferencing (conversations with more than two participants with cameras) is not supported

Using Video

About Video Conversations

Only the first person to merge multiple calls into a conference can merge subsequent calls into that conference

Hosting Conference Calls

Merging Calls

Additional video camera troubleshooting

Troubleshooting

Problems with Video

Using Extension Mobility

About Your Preferences and Status

Choosing the Associated Desk Phone

Deleting voice mail

Working with Recent Communications

Working With the Recent Communications List and Its Entries


Updates to the PDF File Only

In the installation instructions for Mac in Chapter 1, the file name of the disk image and application includes a three-letter code that indicates the language.

Updates to the Online Help and the PDF File

The following updates are additions to both forms of the end-user documentation.

Platform
Chapter in PDF
Topic or Section
New or Changed Information

Windows and Mac

Troubleshooting

Capturing Information About Problems

If you are having problems during a call, your system administrator may ask you to check the call statistics and report information that you see. To do so:

Windows: From the menu bar of the active conversation window, choose Help > Show Call Statistics.

Mac: Choose Help > Show Call Statistics.

To clear existing statistics before attempting a new call:

Click Clear.

Windows and Mac

Troubleshooting

Capturing Information About Problems

If you are having problems with any aspect of the application, your system administrator may ask you to check the server status and report information that you see. To do so:

Windows: From the menu bar at the top of the console, choose Help > Show System Diagnostics.

Mac: Choose Help > Show System Diagnostics.

Windows and Mac

Troubleshooting

Problems with Video

Problem: Poor video quality.

Solution:

If your computer is running on battery power, plug in the power adaptor.

Exit or Quit applications that you are not using.

Make sure there is no check mark beside Help > Enable Detailed Logging. On Windows, this option is located in the menu bar at the top of the console.

Windows and Mac

Using Video

Before You Use Video

Add to the existing items in the list:

For best video quality, use a wired connection, not a wireless connection.

Make sure no other application, for example iChat on Mac, is using the camera.

Windows and Mac

Hosting Conference Calls

About Merging Calls

Only the person who first merges calls into a conference call can merge additional participants into the call. Therefore, if that person exits the conversation for any reason, that person cannot re-enter the conference call.

Mac

Introducing Cisco Unified Personal Communicator

Setting Up Your Headset, Setting Up Your Camera

To set the default output volume or change audio device settings:

Choose CiscoUPC > Preferences, then click Audio.

Mac

Working With Recent Communications

Working With the Recent Communications List and Its Entries

Double-clicking any entry other than voice mail now calls the conversation partner.

Mac

About Your Preferences and Status

Choosing the Active Phone

To select the highlighted phone, click Control Selected Device.

Mac

Troubleshooting

Problems with Video

Problem: The computer does not properly recognize the camera, or I cannot see my own video image.

Solution:

Plug the camera into a different port.

See also the "Before You Use Video" topic in the "Using Video" chapter.

Mac

Troubleshooting

Capturing Information About Problems

Use the following procedure instead of the procedure in the User Guide:

Step 1: Choose Help > Launch Problem Reporting Assistant.

Step 2: Follow the instructions you see, accepting the defaults.

Step 3: Send the generated file to your Administrator.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com.