Installation Guide for Cisco Unified Personal Communicator Release 1.1
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Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -



Active Directory

See Microsoft Active Directory

add new user after initial deployment 4-1

Administrative XML Layer Simple Object Access Protocol

See AXL SOAP authentication 2-22

application dialing rules 2-12

audience xi

audio devices, configuration 2-36

automatically created profiles 2-31, 2-32

AXL SOAP authentication 2-22


backup server. See redundancy

C, displaying and searching xvi

Cisco Unified CallManager

Cisco Unified IP Phones

add to database 2-4

add user to CCM end user group 2-6

add user to CTI users group 2-6

allow control from CTI 2-4

associate with end user 2-6

create security profile 2-7

optional features to configure 2-5

user information 2-6

Cisco Unified CallManager (continued)

Cisco Unified Personal Communicator

add as a phone type 2-8

dialing rules, configuring 2-12

share the line with the IP Phone 2-9

soft-phone device name guidelines 2-8

configuration 2-4

extension mobility 2-5

license file

obtain 2-13

upload 2-14


bulk capabilities assignment 2-14

per-user capabilities assignment 2-14

reports 2-15

licensing, described 2-13

Cisco Unified MeetingPlace Express

AXL SOAP authentication 2-22

configuration 2-21

redundant servers, specify 2-30

server names and addresses, specify 2-29

server profiles

change 2-34

create 2-30

web-only meetings

defined 2-21

methods to join 2-30

participant privileges 2-31

Presenter Add-In 2-31

Cisco Unified Personal Communicator

described 1-1

dialing rules, described 2-12

inbound calls, RFC2833 and DTMF digit collection 2-22

interaction with

Cisco Unified CallManager 1-2

Cisco Unified MeetingPlace Express 1-3

Cisco Unified Presence Server 1-3

Cisco Unity Connection 1-3, 1-4

directories 1-3

outbound calls, KPML and RFC2833 2-22

startup process, described 1-4

Cisco Unified Presence Server

configuration 2-22


See LDAP server

SIP proxy server profiles

change 2-34

create 2-33

Cisco Unified Problem Reporting Tool 3-3

Cisco Unity Connection

configuration 2-20

pilot number 2-28

redirect unanswered calls 2-28

redundant servers, specify 2-28

server names and addresses, specify 2-27

server profiles

change 2-34

create 2-28

communicate more effectively 1-1

computer telephony interface

See CTI 2-4

contact name

rules for displaying 2-25

conventions, use of xii


described 2-4

Standard CCM end users group 2-6

users group, Standard CTI Enabled 2-6

CTI gateway

host profiles, dynamically created 2-31

redundant servers, specify 2-32

server names and addresses, specify 2-31

server profiles

change 2-34

create 2-32

dynamically created 2-32


See CTI gateway


deploying the application

Apple Macintosh environment 3-2

client PC installer 3-2

configure e-mail support alias for Windows installer 3-3

Microsoft Windows environment 3-2

shared location 3-2

software deployment tool 3-3

directory lookup rules 2-12


obtaining xiii

ordering xiii

product DVD xiii

providing feedback xiii


extension mobility 2-5, 2-10


firewall configuration 2-35



audience xi

conventions xii

organization xii

purpose xi



configuration 2-36

use of third-party 2-36


IMAP 2-20

inbound calls, network requirements 2-22

information needed by users 3-4

initial deployment, adding new user after 4-1

installer packages 3-1

Internet Mail Access Protocol. See IMAP


LDAP attributes

default map 2-23

Microsoft Active Directory settings 2-19

photo 2-25

rules for displayed contact name 2-25

rules for mapping the UserID 2-24

LDAP server

attribute map schema 2-23

configuration 2-15

queries and contact information database 1-3

redundant servers, specify 2-26

requirements for faster searches 2-24

search context information 2-27

LDAP server (continued)

See also Microsoft Active Directory

server names and addresses, specify 2-25

server profiles

change 2-34

create 2-26

server settings, specify 2-25

license file

obtain 2-13

upload 2-14


assign capabilities to users 2-14

described 2-13

view reports 2-15

Lightweight Directory Access Protocol

See LDAP server


media resources for videoconferencing 2-11

Microsoft Active Directory

anonymous queries

additional configuration for AD 2003 2-18

assign permissions 2-16

configure Cisco Unified Presence Server 2-19

inherit permissions from parent object 2-17

verify permissions 2-19

Global Catalogue server settings 2-19


network configuration for inbound calls 2-22

network ports and firewalls 2-35

network settings, described 1-5

new user, configuration after initial deployment 4-1


outbound calls, support for KPML and RFC2833 2-22



format needed for Active Directory 2-25

LDAP attributes 2-25


information to gather 2-3

overview 2-1

preferred method of contact 1-1

presence, defined 1-1

Presenter Add-In for Cisco Unified MeetingPlace Express 2-31

primary server. See redundancy

product alerts and field notices xv

product security

overview xiv

reporting problems xiv

profiles, automatically created 2-31, 2-32


reachability information 1-1

reachability status and firewalls 2-35


Cisco Unified MeetingPlace Express 2-30

Cisco Unify Connection 2-28

CTI gateway 2-32

LDAP 2-26

SIP proxy 2-33

roaming profiles 1-6


Secure Sockets Layer

See SLL 2-21

server configuration

Cisco Unified CallManager 2-4

Cisco Unified MeetingPlace Express 2-21

Cisco Unified Presence Server 2-22

Cisco Unity Connection 2-20

LDAP 2-15

server redundancy

See redundancy

Session Initiation Protocol


shared location deployment 3-2


phone security profile, create 2-7

presence engine, described 1-3

proxy server

redundant servers, specify 2-33

server profiles, change 2-34

server profiles, create 2-33

soft-phone device naming guidelines 2-8

Software Center, URL for 3-4

software deployment tools 3-3

SSL, Cisco Unified MeetingPlace Express certificates 2-21

startup process 1-4

described 1-4

network settings 1-5

portable user preferences 1-6

retrieval of settings 1-4

user settings 1-5

streamline communications 1-2

support alias for problem reports 3-3



described xv

locating product serial number xv

service request severity, defined xvi

TAC (continued)

submitting a service request xvi

website xv

Technical Assistance Center


technical support


TLS, support in Cisco Unified CallManager 2-7


uninstalling the application 3-4

updating the application

uninstall previous Mac version 3-4

uninstall previous Windows version 3-4

URL for download of latest software 3-4


Cisco Marketplace xiii

Cisco Technical Support & Documentation xv

Cisco website xiii

product release notes xi

security advisories and notices xiv

Security Vulnerability Policy portal xiv

software download site 3-4

TAC Service Request Tool xvi


rules for mapping 2-24

user information, providing 3-4

user preferences

file location (Mac OS X) 1-6

file location (Windows OS) 1-6

portable 1-6

roaming profiles 1-6

user settings, described 1-5


videoconferencing resources, configure 2-11

video telephony camera, configure 2-35

voice mail

allow access using IMAP client 2-20

class of service settings 2-20

message body, access to 2-20

voice messaging pilot number 2-28


Windows roaming profiles 1-6