Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0
Managing Cisco Unified Mobile Communicator Client Software in Cisco Unified Mobility Advantage
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Managing Cisco Unified Mobile Communicator Client Software in Cisco Unified Mobility Advantage

Table Of Contents

Managing Cisco Unified Mobile Communicator Client Software in Cisco Unified Mobility Advantage

How to Make Client Software Available for Use

Obtaining Client Software and Upgrades

Uploading a Cisco Unified Mobile Communicator Release

Determining Supported Devices and Service Providers

How To Manage Client Software

Viewing Your Uploaded Cisco Unified Mobile Communicator Versions

Managing Support for Obsolete Devices

How To Control User Access

Changing the PIN Expiry Period (For Client Downloads)

Changing Required Frequency for Signing In


Managing Cisco Unified Mobile Communicator Client Software in Cisco Unified Mobility Advantage


Revised Date: April 17, 2009

Use the information in this chapter to make client software available for use and upgrade, and to set provisioning and connection options.

How to Make Client Software Available for Use

How To Manage Client Software

How To Control User Access

How to Make Client Software Available for Use

Obtaining Client Software and Upgrades

Uploading a Cisco Unified Mobile Communicator Release

Determining Supported Devices and Service Providers

Obtaining Client Software and Upgrades

Cisco Unified Mobile Communicator client software for all platforms, devices, service providers, and languages supported in each release is distributed as a single file with a .oar filename extension.

Each .oar file includes:

Cisco Unified Mobile Communicator software files

Information about supported service providers

Information about supported mobile phone models and operating system versions

You can obtain the .oar file on disk or download it from Cisco.com using the procedure below.

Procedure


Step 1 Visit:

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=281001428&mdfLevel=Software%20Family&treeName=Voice%20and%20Unified%20Communications&modelName=Cisco%20Unified%20Mobile%20Communicator&treeMdfId=278875240

Step 2 Download the relevant client release to a volume that is accessible from your Cisco Unified Mobility Advantage server.


What To Do Next

Upload this .oar file into Cisco Unified Mobility Advantage to enable users to install individual clients. See Uploading a Cisco Unified Mobile Communicator Release.

Uploading a Cisco Unified Mobile Communicator Release

When you obtain a new release of Cisco Unified Mobile Communicator, upload the .oar file to Cisco Unified Mobility Advantage to make individual client software versions available for installation.

Before You Begin

Obtain the client software. See Obtaining Client Software and Upgrades.

Procedure


Step 1 Select the [+] beside Handset Platform Management.

Step 2 Select Upload New Version.

Step 3 Select Browse and locate the Cisco Unified Mobile Communicator release.

This file has a .oar filename extension.

Step 4 Select Submit.

When the upload is complete, you will see a summary of the supported clients

Step 5 Select Here to exit the summary.


Determining Supported Devices and Service Providers

Choose supported devices for Release 7.x and Release 3.x clients.

Devices that Cisco Unified Mobility Advantage supports for Release 3.x clients vary by country and service provider. Use this procedure to view and select from available device options.

You can restrict the countries, service providers, and devices that you will support. More supported variations adds flexibility for your users, while fewer supported variations simplifies control and management of your client base.

Before You Begin

Perform the operation in Uploading a Cisco Unified Mobile Communicator Release.

Procedure


Step 1 Select the [+] beside Handset Platform Management.

Step 2 Select Provisioning Management.

Step 3 Select Provisioning Configuration.

Step 4 Select a country to view supported service providers there.

For Release 7.0(2): Choose Other if you do not see your country.

Step 5 Select a service provider to view the devices that that provider supports.

For Release 7.0(2): Choose Other if you do not see your provider.

Nokia Symbian clients include Release 7.0 (for English) and Release 3.x (for other languages.)

BlackBerry devices that run Release 3.x client software languages other than English are followed by a code that indicates the language:

de = German

en = English

es = Spanish

fr = French

it = Italian

Step 6 Select each country, service provider, and device to support.

Selecting an entity selects each item in the list under that entity, whether or not you see the list. Deselect items as needed, or start by selecting each device to support.

Step 7 Select Submit.


What To Do Next

Installing the Client on Nokia Symbian Phones from Your Computer, page 17-3

Chapter 15, "Provisioning Windows Mobile Phones in Cisco Unified Mobility Advantage"

Chapter 16, "Deploying Cisco Unified Mobile Communicator on BlackBerry Devices"

How to Make the Client Application Available to Users, page 16-3.

How To Manage Client Software

Viewing Your Uploaded Cisco Unified Mobile Communicator Versions

Managing Support for Obsolete Devices

Viewing Your Uploaded Cisco Unified Mobile Communicator Versions

See which Cisco Unified Mobile Communicator versions you have uploaded to the Cisco Unified Mobility Advantage server.

If you support multiple locations, service providers, device models, or languages, you may have more than one installer for each platform.

Procedure


Step 1 Select the [+] beside Handset Platform Management.

Step 2 Select Version Management.

Step 3 View information:

Field
Description

Installer

Installer for the specified country, service provider, device model, and language, if any are specified.

For BlackBerry, each language requires a different installer. For Nokia Symbian, there are separate choices for Release 7.0 and for Release 3.x.

The installation method and the installation instructions displayed during provisioning may differ between different installers for the same generic platform.

Platform

Operating system of the mobile device

Version

Installed version of Cisco Unified Mobile Communicator for the selected platform.



Related Topics

Uploading a Cisco Unified Mobile Communicator Release

Managing Support for Obsolete Devices

In the future, current phone models may become obsolete. If a phone model is no longer included in a newly-uploaded .oar file, it appears in a list of unsupported devices.

Use this procedure to identify users of unsupported devices and to disable the client application on their obsolete devices, in preparation for moving them to supported devices. After you delete a device using this procedure, the user can no longer use Cisco Unified Mobile Communicator and the phone no longer appears in the Admin Portal or the User Portal.

Before You Begin

Notify affected users that Cisco Unified Mobility Advantage no longer supports their devices, that you will disable Cisco Unified Mobile Communicator on those devices, and that the users will no longer be able to use Cisco Unified Mobile Communicator or access any personal contact information or information in text messages.

Procedure


Step 1 Select the [+] beside Handset Platform Management.

Step 2 Select Provisioning Management.

Step 3 Select Unsupported Phone Maintenance.

Step 4 Select a phone model in the list, or enter a phone model and select Search.

Step 5 Delete all unsupported devices, or select individual users and delete their devices.


How To Control User Access

Changing the PIN Expiry Period (For Client Downloads)

Changing Required Frequency for Signing In

Changing the PIN Expiry Period (For Client Downloads)

Determine the number of days after the phone is added to Cisco Unified Mobility Advantage that users can wirelessly download and install the client on the phone (Windows Mobile and Nokia Symbian phones only). This expiration period does not affect manual provisioning; users can download and install from their computers at any time.

Procedure


Step 1 Select the [+] beside System Management.

Step 2 Select System Properties.

Step 3 Enter a number for Max PIN Expiry (days).

Step 4 Restart Cisco Unified Mobility Advantage.


Changing Required Frequency for Signing In

You can specify how often users must sign in to Mobile Communicator. For example, you might want them to sign in more frequently for greater security, or less frequently for ease of use.

Procedure


Step 1 Select the [+] beside System Management.

Step 2 Select System Properties.

Step 3 Enter a number of days for the Session Timeout.

Step 4 Restart Cisco Unified Mobility Advantage.