Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0
Enabling Features and Options in Cisco Unified Mobility Advantage
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Enabling Features and Options in Cisco Unified Mobility Advantage

Table Of Contents

Enabling Features and Options in Cisco Unified Mobility Advantage

Enabling Device ID Checking

Enabling Call Log Monitoring and Configuring Options

Enabling the Dial-Via-Office Feature and Options

Enabling and Configuring Voicemail

Enabling Conference Notifications

Enabling Exchange of Presence

Obtaining Calendar Information for Meeting Notifications and Presence Integration

Modifying the Maximum Search Results


Enabling Features and Options in Cisco Unified Mobility Advantage


Revised Date: June 23, 2009

Enable features and their options in Cisco Unified Mobility Advantage. Be sure to perform the prerequisites noted at the beginning of each procedure.

Enabling Device ID Checking

Enabling Call Log Monitoring and Configuring Options

Enabling the Dial-Via-Office Feature and Options

Enabling and Configuring Voicemail

Enabling Conference Notifications

Enabling Exchange of Presence

Obtaining Calendar Information for Meeting Notifications and Presence Integration

Modifying the Maximum Search Results

Enabling Device ID Checking

Restrictions

This feature is not available for Release 3.x clients. You must configure each user on a Release 3.x client as follows: In End users > Search/Maintenance, set Allow any Device on the Device Identity Maintenance page for the user to True.

Some mobile phone service providers cannot support this feature. For details, see the Restrictions and Limitations section of the Release Notes for this release at http://www.cisco.com/en/US/products/ps7270/prod_release_notes_list.html.

Procedure


Step 1 Select the [+] beside System Management.

Step 2 Select System Properties.

Step 3 Set Enforce Device ID Check to True.

Step 4 Select Submit.

Step 5 Restart Cisco Unified Mobility Advantage.


What To Do Next

Configure the account of each user, regardless of device. See Restricting Access By Device, page 14-2.

Enabling Call Log Monitoring and Configuring Options

Cisco Unified Mobility Advantage integrates with Cisco Unified Communications Manager to provide office phone call log viewing capabilities on Cisco Unified Mobile Communicator.

Before You Begin

Configure requirements for supporting this feature. See How to Configure Call Log Monitoring, page 3-1.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Call Control Service.

Step 4 Enter information:

Setting
Description

Enable Corporate PBX Integration

Select Yes to allow Cisco Unified Mobile Communicator users to view lists of calls they make and receive on all of their office phones.

Select No to allow Cisco Unified Mobile Communicator users to view only the calls they make and receive on Cisco Unified Mobile Communicator.

If you set this to No, you will also disable the Dial-via-Office feature.

Maximum Expiry of Call Logs (days)

Enter the maximum number of days that users can keep call log data on their mobile phones before automatic cleanup.


Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Related Topics

How to Solve Call Log Problems, page 19-8

Enabling the Dial-Via-Office Feature and Options

This feature allows users to make calls from their mobile phones as if they were dialing from their desk phones.

Restrictions

This feature is supported only with certain versions of Cisco Unified Communications Manager. Check the Compatibility Matrix for supported versions: http://www.cisco.com/en/US/products/ps7270/products_device_support_tables_list.html.

This feature is not supported for Cisco Unified Mobility Advantage Release 3.x clients.

Before You Begin

Configure requirements for supporting this feature. See How to Configure Dial Via Office, page 3-9.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Call Control Service.

Step 4 Set options:

Setting
Description

Enable Corporate PBX Integration

Select Yes to provide the Dial-via-Office feature for Cisco Unified Mobile Communicator.

If you set this to No, you will also disable office phone call log viewing capabilities.

Enable Dial via Office

Select Yes or No.

Dial Via Office Policy

Select an option:

Force Dial Via Office to require all users to make all mobile phone calls via their office numbers.

If calls cannot be dialed via office for any reason, they can be dialed directly from the mobile device.

User Option to allow users to choose which calls they dial direct and which they dial via office.

Dial via Office Emergency Numbers

Specify numbers that will always be dialed direct from the mobile phone and never via the corporate PBX system.

Separate the list with a comma between each number.

Enter the numbers as they would be dialed directly from the mobile phone, for example 112,911,999.

These should include emergency numbers and can include numbers such as directory information.

Include emergency numbers from all countries to which your users will travel.


Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Related Topics

How to Solve Problems With the Dial Via Office Feature, page 19-10

Enabling and Configuring Voicemail

Cisco Unified Mobility Advantage integrates with your corporate voicemail system, and provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator.

Before You Begin

Deploy your voicemail server and verify that it works independently of Cisco Unified Mobility Advantage.

If applicable, configure Cisco Unity to allow Cisco Unified Mobility Advantage to provide secure voice messages to clients. See "How to Install and Configure Voicemail Web Services" at http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/install.html#wp1095897. Voicemail Web Services is a separate installer and was introduced in Cisco Unity Release 7.0(2) ES21.

Configure an enterprise adapter for your voicemail server. See About Cisco Unity or Cisco Unity Connection Enterprise Adapter Settings, page A-14

Make sure the DTMF code for accessing voicemail is unique in Cisco Unified Communications Manager. See Important Information About DTMF Access Codes, page 3-12.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Voicemail Service.

Step 4 Enter information:

Setting
Description

Enable Corporate Voicemail Integration

Select whether or not Cisco Unified Mobility Advantage connects to your corporate voicemail system and provides voicemail viewing and downloading capabilities on Cisco Unified Mobile Communicator.

Maximum Expiry of Voicemails (days)

Enter the maximum number of days that voice messages will be listed in Cisco Unified Mobile Communicator.


Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Related Topics

How to Solve Voicemail Problems, page 19-12

Enabling Conference Notifications

Cisco Unified Mobility Advantage integrates with your Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express conferencing system, and provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator.

Cisco Unified Mobility Advantage takes conference information from user calendars in Microsoft Exchange. You do not need to configure anything additional in your conferencing application or create an adapter for the conferencing server.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Conference Service.

Step 4 Select whether or not Cisco Unified Mobility Advantage provides conference notifications and viewing capabilities on Cisco Unified Mobile Communicator.

Do not change the other options unless users are experiencing problems with conferencing notifications.

Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Related Topics

Conference Alerts Not Arriving Correctly, page 19-16

Obtaining Calendar Information for Meeting Notifications and Presence Integration

Enabling Exchange of Presence

Users can view the availability status of other users to help them determine when and how to effectively reach each other. They can set their own status to manage interruptions.

Restrictions

This feature requires a Cisco Unified Presence server.

Before You Begin

Make sure that you have completed the following:

Chapter 4, "Configuring Cisco Unified Presence for Use With Cisco Unified Mobility Advantage"

Configuring an enterprise adapter for Cisco Unified Presence. See About Cisco Unified Presence Enterprise Adapter Settings, page A-10.

Configuring a Presence Account for Each User in Cisco Unified Communications Manager, page 3-24

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Presence Service.

Step 4 Set Enable Presence Service to Yes.

Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Related Topics

How to Solve Problems with Availability Status (Presence), page 19-14

Obtaining Calendar Information for Meeting Notifications and Presence Integration

Obtaining Calendar Information for Meeting Notifications and Presence Integration

You can configure Cisco Unified Mobility Advantage to get calendar appointments in order to update the availability status of users and to provide conference notifications for activated users from the Exchange Server.


Note Cisco recommends that you do not change the settings below unless users are experiencing problems that can be clearly tied to these settings.


Before You Begin

Make sure that you have enabled Outlook integration in Cisco Unified Presence. See the documentation for Cisco Unified Presence, for example the Integration Note for Configuring Cisco Unified Presence Release 7.0 with Microsoft Exchange at http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/integration_notes/ExchInt.html.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Manage Adapter Services.

Step 3 Select Conference Service.

Step 4 Enter information:

Item
Description
Default

Polling Period (sec)

Polling period for the calendar in seconds.

600

Max Threads

Maximum number of concurrent threads used to fetch appointments.

25

Polling Offset (min)

Amount of "scan ahead" time used by the server to scan conference appointments ahead of time.

10


Step 5 Select Submit.

Step 6 Stop and then start Cisco Unified Mobility Advantage.


Modifying the Maximum Search Results

You can change the default maximum number of contacts to display on the client when a user searches the directory.

Procedure


Step 1 Select the [+] beside System Management.

Step 2 Select System Properties.

Step 3 Enter the number of results to display in Max Search Results.

Step 4 Stop and then start Cisco Unified Mobility Advantage.