Installation and Administration Guide for Cisco Unified Mobility Advantage, Release 7.0
Configuring Connections to Enterprise Servers from Cisco Unified Mobility Advantage
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Configuring Connections to Enterprise Servers from Cisco Unified Mobility Advantage

Table Of Contents

Configuring Connections to Enterprise Servers from Cisco Unified Mobility Advantage

Configuring Connections to Clients through the Cisco Adaptive Security Appliance

Adding a New Enterprise Adapter

Viewing and Changing Enterprise Adapter Settings

Deleting an Enterprise Adapter

Configuring Directory Lookup Settings in Cisco Unified Mobility Advantage


Configuring Connections to Enterprise Servers from Cisco Unified Mobility Advantage


Revised Date: April 17, 2009

Configure Cisco Unified Mobility Advantage to connect to the other servers in your network.

Enterprise Adapters manage the information needed to allow Cisco Unified Mobility Advantage to connect to other enterprise servers that provide features and functionality.

You can configure this information in the Configuration Wizard, or in the Admin Portal using the instructions in this chapter.

Configuring Connections to Clients through the Cisco Adaptive Security Appliance

Adding a New Enterprise Adapter

Viewing and Changing Enterprise Adapter Settings

Deleting an Enterprise Adapter

Configuring Directory Lookup Settings in Cisco Unified Mobility Advantage

Configuring Connections to Clients through the Cisco Adaptive Security Appliance

Enter the information required in order for the Cisco Adaptive Security Appliance and Cisco Unified Mobile Communicator clients to communicate with Cisco Unified Mobility Advantage, and to allow users to access the User Portal.

Before You Begin

You will need the Proxy Host Name that you obtained in Obtaining IP Addresses and DNS Names from IT, page 1-3.

You will need the port numbers you noted in Opening Firewall Ports, page 1-5.

Create a security context that establishes the type of identity verification that Cisco Unified Mobility Advantage will require from the Cisco Adaptive Security Appliance. See Creating Security Contexts, page 9-7. If your Cisco Adaptive Security Appliance is in the DMZ, we recommend the overall configuration described in Deploying Self-Signed Certificates: Cisco Adaptive Security Appliance, page 9-4.

Stop Cisco Unified Mobility Advantage if it is running. See Stopping Cisco Unified Mobility Advantage, page 11-1.

Procedure


Step 1 Select the [+] beside System Management.

Step 2 Select Network Properties.

Step 3 Enter information:

Setting
Description
Your Value
Proxy Server Information
 

Proxy Host Name

Host name that clients will use to connect through the Cisco Adaptive Security Appliance to Cisco Unified Mobility Advantage.

The hostname must be routable from the Internet.

The Proxy Host Name should resolve to the external IP address that you received from your IT administrator.

 

Proxy Client Connection Port

The port that is used for secure communications between the Cisco Unified Mobile Communicator client and the Cisco Adaptive Security Appliance.

 

Proxy Client Download Port

The port through which clients connect to the Cisco Adaptive Security Appliance for wireless downloads of Cisco Unified Mobile Communicator.

This field is not used for BlackBerry clients. However, you must enter a value even if you will deploy only to BlackBerry devices.

 
Managed Server Information
 

Client Connection Port

The port that Cisco Adaptive Security Appliance uses to connect to Cisco Unified Mobility Advantage.

The Cisco Adaptive Security Appliance translates this port to the Proxy Client Connection Port for Cisco Unified Mobile Communicator client connections to the Cisco Adaptive Security Appliance.

 

User Portal Port

The port users will use to access the Cisco Unified Mobile Communicator User Portal.

The range is 9400-9500.

The default is 9443.

For security, this port should be available only behind your corporate firewall.

 

Client Download Port

The port on which users will download the client software.

This port is translated to the Proxy Client Download Port for client connections to the Cisco Adaptive Security Appliance.

This field is not used for BlackBerry clients. However, you must enter a value even if you will deploy only to BlackBerry devices.

 

Security Context

Select the Security Context that governs connections with the Cisco Adaptive Security Appliance.

 

Step 4 Select Submit.

Step 5 Start Cisco Unified Mobility Advantage (in Server Controls > Cisco > Control Server) when you are done making configuration changes.


Adding a New Enterprise Adapter

Add an enterprise adapter for each enterprise server in your deployment except Cisco Adaptive Security Appliance.

You can have multiple adapters for each for the following server types:

Active Directory

Exchange

Cisco Unity

For details, see the settings information for each adapter.

Before You Begin

Prepare the information you will need in order to configure the adapter or adapters you need. See

About Active Directory Enterprise Adapter Settings, page A-1

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

About Cisco Unified Presence Enterprise Adapter Settings, page A-10

About Microsoft Exchange Enterprise Adapter Settings, page A-11

About Cisco Unity or Cisco Unity Connection Enterprise Adapter Settings, page A-14

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Enterprise Adapters.

Step 3 Select Add new adapter.

Step 4 Enter or select the requested information.

Step 5 Select Submit.

Step 6 Select the server you have added.

Step 7 Enter a name and description.

Step 8 Select Submit.

Step 9 Do the following for each tab:

a. Enter configuration information using the information you gathered while completing the prerequisites for this procedure.

b. For Release 7.0(2): Select Test Config to make sure the connection settings you entered are valid.

Look for the test result at the top of the page, just below the tabs.

Correct any errors indicated.

c. Select Submit.

Step 10 Restart Cisco Unified Mobility Advantage when you are done making configuration changes.


Viewing and Changing Enterprise Adapter Settings

Before You Begin

Prepare the information you will need in order to configure the adapter or adapters you need. See

About Active Directory Enterprise Adapter Settings, page A-1

About Cisco Unified Communications Manager Enterprise Adapter Settings, page A-6

About Cisco Unified Presence Enterprise Adapter Settings, page A-10

About Microsoft Exchange Enterprise Adapter Settings, page A-11

About Cisco Unity or Cisco Unity Connection Enterprise Adapter Settings, page A-14

Stop Cisco Unified Mobility Advantage before you make changes. See Stopping Cisco Unified Mobility Advantage, page 11-1.

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Enterprise Adapters.

Step 3 Locate the adapter you want to view or change, and then select Edit.

Step 4 Select the appropriate tab.

Step 5 Change settings as desired.

Step 6 For Release 7.0(2): Check your configuration:

a. Select Test Config for each tab to make sure the connection settings you entered are valid.

b. Look for the test result at the top of the page, just below the tabs.

c. Correct any errors indicated.

Step 7 Select Submit for each tab to save changes.

To discard changes, select Reset.

Step 8 Start Cisco Unified Mobility Advantage.


Deleting an Enterprise Adapter

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Enterprise Adapters.

Step 3 Locate the adapter to be deleted, and select Delete next to it.

You may see a notice that you need to stop Cisco Unified Mobility Advantage before you can delete the adapter.


Configuring Directory Lookup Settings in Cisco Unified Mobility Advantage

Directory Lookup settings are used to identify employees who call and are called by mobility users. Unidentified callers are listed in Cisco Unified Mobile Communicator by phone number only.

Restrictions

Follow this procedure if you are using Cisco Unified Communications Manager Release 4.x.

If you have a different release of Cisco Unified Communications Manager, see Configuring Directory Lookup Rules in Cisco Unified Communications Manager, page 3-8 instead.

Before You Begin

Plan your required directory lookup rules. See:

Recommended Directory Lookup Settings, page 3-7

Directory Lookup Settings, page A-8

Procedure


Step 1 Select the [+] beside Enterprise Configuration.

Step 2 Select Enterprise Adapters.

Step 3 Select Edit beside your Cisco Unified Communications Manager adapter.

Step 4 Select Directory Lookup Settings.

Step 5 Select Add New Rule.

Step 6 Enter specifics for the rule.

Step 7 Select Submit.

Step 8 Repeat Step 5 through Step 7 to add rules to account for all possible successful calls for all users in your system.

Step 9 Select the up or down arrow beside each rule in the list to order the rules so that no rule is inadvertently applied when a different rule should be applied first.

For example, if the number of digits in the number is the same, a rule for a number beginning with 823 must be above a rule for a number beginning with 82, otherwise numbers beginning with 823 would all be processed by the rule for numbers beginning with 82.

Step 10 Restart Cisco Unified Mobility Advantage.


Related Topics

Configuring Directory Lookup Rules in Cisco Unified Communications Manager, page 3-8