These release notes are for Cisco Desk Phone 9800 Series on Cisco BroadWorks, Webex Calling, and Cisco Unified Communications Manager.
Use these release notes with the Cisco Desk Phone 9800 Series running PhoneOS 3.0.1.
The following table describes the individual phone requirements.
|
Phone |
Platform |
Support requirements |
|---|---|---|
|
Cisco Desk Phone 9800 Series | Cisco BroadWorks |
Cisco BroadWorks 24.0 or later |
| Cisco Unified Communications Manager |
Cisco Unified Communications Manager 12.5(1) or later Cisco Unified Communications Manager DST Olsen version D or later SRST 8.0 (IOS load 15.1(1)T) or later Cisco Expressway 12.5.4 or later |
 | Make sure that the following Manufacture Installed Certificate (MIC) Certificate Authorities (CAs) are correctly installed on your platforms:
|
April 9, 2024
PhoneOS 3.0.1
Cisco Desk Phone 9800 Series running PhoneOS 3.0.1 delivers the following features:
| Feature name | PhoneOS version | Webex Calling | BroadWorks | Unified CM |
|---|---|---|---|---|
| Action button | 3.0.1 and later | Yes | Yes | Yes |
| Adjustable display brightness | 3.0.1 and later | Yes | Yes | Yes |
| Adjustable ringtones and volume levels | 3.0.1 and later | Yes | Yes | Yes |
| CME/SRST/MRA | 3.0.1 and later | No | No | Yes |
| Calendar button(for 9851 only) | 3.0.1 and later | Yes | Yes | No |
| Custom wallpaper and logo (for 9851 only) | 3.0.1 and later | No | No | Yes |
| E911 | 3.0.1 and later | Yes | Yes | Yes |
| Extension mobility | 3.0.1 and later | No | No | Yes |
| Help desk (Favorite button) | 3.0.1 and later | Yes | Yes | Yes |
| Local factory reset, restart | 3.0.1 and later | Yes | Yes | Yes |
| Multiple languages support | 3.0.1 and later | Yes | Yes | Yes |
| Native phone migration | 3.0.1 and later | No | No | Yes |
| Password lock for settings menu | 3.0.1 and later | No | No | Yes |
| Peer firmware sharing | 3.0.1 and later | Yes | Yes | Yes |
| Problem report tool (local and remote) | 3.0.1 and later | Yes | Yes | Yes |
| System wallpaper (for 9851 only) | 3.0.1 and later | Yes | Yes | Yes |
| Time and date display | 3.0.1 and later | Yes | Yes | Yes |
| Unified onboarding experience | 3.0.1 and later | Yes | Yes | Yes |
| Network | ||||
| Network traverse ICE | 3.0.1 and later | Yes | Yes | Yes |
| Network traverse NAT | 3.0.1 and later | Yes | Yes | No |
| Network traverse STUN | 3.0.1 and later | Yes | Yes | No |
| Calling features | ||||
| Ad-hoc conference | 3.0.1 and later | Yes | Yes | Yes |
| Audio mute/unmute | 3.0.1 and later | Yes | Yes | Yes |
| Background noise removal | 3.0.1 and later | Yes | Yes | Yes |
| Basic call | 3.0.1 and later | Yes | Yes | Yes |
| BLF call park | 3.0.1 and later | Yes | Yes | No |
| BLF with call pickup | 3.0.1 and later | Yes | Yes | No |
| BLF with speed dial | 3.0.1 and later | Yes | Yes | Yes |
| BLF with speed dial and call pickup | 3.0.1 and later | Yes | Yes | Yes |
| CBarge | 3.0.1 and later | No | No | Yes |
| Caller ID | 3.0.1 and later | Yes | Yes | Yes |
| Call forward | 3.0.1 and later | Yes | Yes | Yes |
| Call hold/resume | 3.0.1 and later | Yes | Yes | Yes |
| Call park | 3.0.1 and later | Yes | Yes | Yes |
| Call pickup | 3.0.1 and later | Yes | Yes | Yes |
| Call recording | 3.0.1 and later | Yes | Yes | Yes |
| Call waiting | 3.0.1 and later | Yes | Yes | Yes |
| Cisco meeting server mute sync | 3.0.1 and later | No | No | Yes |
| Conference participant list | 3.0.1 and later | No | No | Yes |
| Contacts | 3.0.1 and later | Yes | Yes | Yes |
| Dial rules | 3.0.1 and later | Yes | Yes | Yes |
| Directory search | 3.0.1 and later | Yes | Yes | Yes |
| Do not disturb | 3.0.1 and later | Yes | Yes | Yes |
| E.164/Plus Dialing | 3.0.1 and later | Yes | Yes | Yes |
| Feature access code | 3.0.1 and later | Yes | Yes | No |
| Flexible seating | 3.0.1 and later | No | Yes | No |
| Group pickup | 3.0.1 and later | Yes | Yes | Yes |
| Hotline | 3.0.1 and later | Yes | Yes | No |
| Hoteling | 3.0.1 and later | Yes | Yes | No |
| Hunt group | 3.0.1 and later | Yes | Yes | Yes |
| Intercom | 3.0.1 and later | No | No | Yes |
| Meet me | 3.0.1 and later | No | Yes | Yes |
| Multiple calls | 3.0.1 and later | Yes | Yes | Yes |
| Native call queue status | 3.0.1 and later | No | No | Yes |
| Other pickup | 3.0.1 and later | No | No | Yes |
| Programmable line key (PLK) and softkey | 3.0.1 and later | Yes | Yes | Yes |
| Programmable Softkey (PSK) customization | 3.0.1 and later | Yes | Yes | No |
| Recents (call history) | 3.0.1 and later | Yes | Yes | Yes |
| Redial | 3.0.1 and later | Yes | Yes | Yes |
| Reverse phone lookup service | 3.0.1 and later | Yes | Yes | No |
| Shared line Privacy call Barge | 3.0.1 and later | Yes | Yes | Yes |
| Speed dial | 3.0.1 and later | Yes | Yes | Yes |
| Transfer | 3.0.1 and later | Yes | Yes | Yes |
| Uniform Resources Identifier (URI) dialing | 3.0.1 and later | Yes | Yes | Yes |
| Voicemail | 3.0.1 and later | Yes | Yes | Yes |
| Cloud features | ||||
| Call log | 3.0.1 and later | Yes | No | No |
| Hot desking | 3.0.1 and later | Yes | No | No |
| Meeting calendar | 3.0.1 and later | Yes | No | No |
| One button to push (OBTP) | 3.0.1 and later | Yes | No | No |
| Remote reboot and factory reset | 3.0.1 and later | Yes | No | No |
| Webex hybrid meeting | 3.0.1 and later | Yes | No | No |
| Sustainability | ||||
| Carbon emissions insights | 3.0.1 and later | Yes | No | No |
| EnergyStar | 3.0.1 and later | Yes | Yes | Yes |
| Office hour (display off and deep sleep) | 3.0.1 and later | Yes | Yes | Yes |
Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
-
Open bugs of severity 1 to 3
-
Resolved bugs of severity 1 to 3
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.
Before you begin
You need the following to access the Bug Search Tool:
-
An internet connection
-
A web browser
-
A Cisco.com username and password
| 1 |
Open the Bug Search Tool. |
| 2 |
Sign in with your Cisco.com username and password. |
| 3 |
Enter the bug ID number in the Search for field and press Enter. |
What to do next
For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool page.
Webex Calling or BroadWorks
The following list contains the severity 1, 2, and 3 defects that are open for Cisco Desk Phone 9800 Series that run PhoneOS 3.0.1 and are registered to Webex Calling or BroadWorks:
- CSCwj54629 For some call records, unable to favorite it under details window after adding to contact
- CSCwj54635 The speaker LED turns green and the dial tone plays after several off-hook/on-hook cycles
- CSCwj54643 The phrase "All lines" displayed in the 'Recents' is not localized
- CSCwj54585 The prompt toast should be "Upgrade in progress"
- CSCwj66661 The softkey list displays incorrectly after the last contact item is deleted
- CSCwj66706 Missed call notifications display on lines mapped to same extension
- CSCwj66709 The start time and end time for a Webinar meeting are incorrectly displaying as identical
- CSCwj66934 BLF (Busy Lamp Field) names are displayed as language unicode characters
- CSCwj66940 Unable to select the first meeting in the calendar list by pressing the '1' key on the phone
- CSCwj66954 Transaction status is Authenticated when 802.1x is enabled on phone but the authentication times out
- CSCwj66984 "Return to call" string is truncated in certain languages
- CSCwj67105 The resync tag value of Line_label can't be assigned correctly
Unified CM
The following list contains the severity 1, 2, and 3 defects that are open for Cisco Desk Phone 9800 Series that run PhoneOS 3.0.1 and are registered to Unified CM:
- CSCwj55473 Phone still shows the IP in network status after power cycle if Disable 802.1x
- CSCwj55483 Incoming call list flashes for a while if end the last hunt group call when another one is waiting
- CSCwj55485 The distance of call sessions on huntgroup with caller name is too close
- CSCwj55490 Phone can't navigate down after subscribing two services
- CSCwj55491 Phone Informacast paging server auth failed
- CSCwj55493 Phone popups an overcurrent toast when connecting 980/700 series to side USB port
- CSCwj55495 The incoming call in call list displays abnormal for single line
April 9, 2024
PhoneOS version 3.0.1
This version PHONEOS.3-0-1-0001 is the initial release and has no resolved bugs.
Installation requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device package. After you install a device package on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
| If your Cisco Unified Communications Manager doesn't have the required device package to support this firmware release, the firmware may not work correctly. |
By default, your phones are set up for the English (United States) locale. To use the phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Phones.
To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
| The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Before using the phone firmware release, you must install the latest Cisco Unified Communications Manager on all Cisco Unified CM servers in the cluster.
| 1 |
Go to the Software Download for IP Phones. | ||
| 2 |
Choose Desk Phone 9800 Series, and then your phone model. | ||
| 3 |
Choose Session Initiation Protocol (SIP) Software. | ||
| 4 |
In the Latest Release folder, choose 3-0-1-0001. | ||
| 5 |
Select the firmware file, click the Download or Add to cart button, and follow the prompts: The firmware filename is cmterm-PHONEOS.3-0-1-0001-213.cop.sha512.
| ||
| 6 |
Click the + next to the firmware file name in the Download Cart section to access more information about this file. | ||
| 7 |
Click the Readme link to open the installation instructions for the firmware. | ||
| 8 |
Follow the instructions in the readme file to install the firmware. |
By default, your phones are set up for the English (United States) locale. To use the phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Phones.
To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
| The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Download the firmware file from cisco.com and then install the firmware with the phone administration web page or using the command in your web browser.
Before you begin
Obtain your username and password for cisco.com. Firmware downloading requires you to log in to cisco.com.
| 1 | |
| 2 |
Choose Desk Phone 9800 Series, and then your phone model. |
| 3 |
Choose Session Initiation Protocol (SIP) Software. |
| 4 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
| 5 |
Download the firmware file. PHONEOS.3-0-1-0001-213.zip
|
What to do next
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server.
Before you begin
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
| 1 |
Log in to the phone administration web page. The URL for your phone web page is
http://<phone IP address>/admin/advanced.Example: |
| 2 |
Go to . |
| 3 |
In the Firmware Upgrade section, enter the load URL in the Upgrade Rule. Follow this format when you enter the load file URL: Example:
|
| 4 |
Click Submit All Changes. |
Before you begin
Unzip the .zip file that you downloaded from cisco.com and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.
|
In the address bar of your web browser, enter the phone upgrade URL in the following format:
Example:
|
Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
-
Administrative tasks, such as an internal port scan or security scan.
-
Attacks that occur on your network, such as a Denial of Service attack.
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.
The user needs to hear the ring signal so that they can be sure that the call is being routed.
Use the following sections to obtain related information.
Cisco Desk Phone 9800 Series documentation
See the help information for Cisco Desk Phone 9800 Series on the help page.
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release on the product support page.
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see the Cisco IP Phone Firmware Support Policy.
