Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Call Logs and Directories
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Call Logs and Directories

Contents

Call Logs and Directories

Call Logs and Directories Overview

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Call Logs

Your phone maintains call logs that contain records of your missed, placed, and received calls.

Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone.

Tips

  • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
  • (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call:
    • First entry—Last completed multiparty call
    • Second entry—First completed multiparty call
  • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators.

View Call Logs

Procedure
    Step 1   Press .
    Step 2   Choose one of the following entries:
    • Missed Call
    • Placed Calls
    • Received Calls

    Each log stores up to 100 records.


    Display Single Call Record Details

    Procedure
      Step 1   Press .
      Step 2   Choose one of the following entries:
      • Missed Calls
      • Placed Calls
      • Received Calls
      Step 3   Highlight a call record.
      Step 4   Press Details to display information such as called number, calling number, time of day, and call duration for placed and received calls only.

      Erase All Call Records in All Logs

      Procedure
        Step 1   Press .
        Step 2   Press Clear.

        Erase All Call Records in Single Log

        Procedure
          Step 1   Press .
          Step 2   Choose one of the following entries:
          • Missed Calls
          • Placed Calls
          • Received Calls
          Step 3   Highlight a call record.
          Step 4   Press Clear. You may need to press the more softkey to display Clear.

          Erase Single Call Record

          Procedure
            Step 1   Press .
            Step 2   Choose one of the following entries:
            • Missed Call
            • Placed Calls
            • Received Calls
            Step 3   Highlight a call record.
            Step 4   Press Delete.

            Dial from Call Log (While Not on Another Call)

            Procedure
              Step 1   Press .
              Step 2   Choose one of the following entries:
              • Missed Call
              • Placed Calls
              • Received Calls
              Step 3   Highlight a call record.
              Note   

              If the Details softkey appears, the call is the primary entry of a multiparty call.

              Step 4   To edit the displayed number, press EditDial followed by << or >>.
              Step 5   To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.
              Step 6   Go off-hook to place the call.

              Dial from Call Log (While Connected to Another Call)

              Procedure
                Step 1   Press .
                Step 2   Choose one of the following entries:
                • Missed Call
                • Placed Calls
                • Received Calls
                Step 3   Highlight a call record.
                Note   

                If the Details softkey appears, the call is the primary entry of a multiparty call.

                Step 4   To edit the displayed number, press EditDial followed by << or >>.
                Step 5   To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.
                Step 6   Press Dial.
                Step 7   Choose a menu item to handle the original call:
                • Hold: Puts the first call on hold and dials the second.
                • Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.
                • Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.
                • EndCall: Disconnects the first call and dials the second call.

                Place Call from URL Entry in Call Log

                Supported only on SIP phones.

                Procedure
                  Step 1   Press .
                  Step 2   Choose one of the following entries:
                  • Missed Call
                  • Placed Calls
                  • Received Calls
                  Step 3   Highlight the URL entry that you want to dial.
                  Step 4   If you need to edit the entry, press EditDial.

                  The icon appears to indicate that you can begin editing characters in the URL entry.

                  Step 5   Press Dial.

                  Redial International Call from Missed and Received Call Logs

                  Procedure
                    Step 1   Press .
                    Step 2   Choose one of the following entries:
                    • Missed Call
                    • Received Calls
                    Step 3   Highlight the call record that you want to redial.
                    Step 4   Press EditDial.
                    Step 5   Press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in the phone number.

                    You can add the + sign only for the first digit of the number.

                    Step 6   Press Dial.

                    Directory Features

                    Depending on configuration, your phone can provide corporate and personal directory features:

                    • Corporate Directory: Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.
                    • Personal Directory: If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified Communications Manager User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:
                      • PAB is a directory of your personal contacts.
                      • Fast Dial allows you to assign codes to PAB entries for quick dialing.

                    Corporate Directory

                    You can use a corporate directory to place calls to coworkers.

                    Tips

                    • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
                    • To see if the phone line in the directory is busy, look for Busy Lamp Field (BLF) indicators.

                    Dial from Corporate Directory (While Not on Another Call)

                    Procedure
                      Step 1   Choose > Corporate Directory (exact name can vary).
                      Step 2   Use your keypad to enter a full or partial name and press Search.
                      Step 3   To dial, select the listing, or scroll to the listing and lift the handset.

                      Dial from Corporate Directory (While on Another Call)

                      Procedure
                        Step 1   Choose > Corporate Directory (exact name can vary).
                        Step 2   Use your keypad to enter a full or partial name and press Search.
                        Step 3   Scroll to a listing and press Dial.
                        Step 4   Choose a menu item to handle the original call:
                        • Hold: Puts the first call on hold and dials the second.
                        • Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.
                        • Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.
                        • EndCall: Disconnects the first call and dials the second.

                        Personal Directory

                        The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Personal Directory on Web.

                        Tips

                        • Your system administrator provides you with the user ID and PIN that you need to log in to Personal Directory.
                        • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Contact your system administrator for more information.
                        • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
                        • Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.

                        Access Personal Directory (for PAB and Fast Dial Codes)

                        Procedure
                          Step 1   Choose > Personal Directory (exact name can vary).
                          Step 2   Enter your Cisco Unified Communications Manager user ID and PIN, and press Submit.

                          Search for PAB Entry

                          Procedure
                            Step 1   Access Personal Directory.
                            Step 2   choose Personal Address Book.
                            Step 3   Enter search criteria and press Submit.
                            Step 4   Move through the listings using Previous and Next.
                            Step 5   Highlight the PAB listing that you want and press Select.

                            Dial from PAB Entry

                            Procedure
                              Step 1   Search for a listing.
                              Step 2   Highlight the listing and press Select.
                              Step 3   Press Dial. You may need to press the more softkey to see Dial.
                              Step 4   Enter the participant’s phone number.
                              Step 5   Highlight the number that you want to dial and press OK.
                              Step 6   Press OK again to dial the number.

                              Delete PAB Entry

                              Procedure
                                Step 1   Search for a listing.
                                Step 2   Highlight the listing and press Select.
                                Step 3   Press Delete.
                                Step 4   Choose OK to confirm the deletion.

                                Edit PAB Entry

                                Procedure
                                  Step 1   Search for a listing.
                                  Step 2   Highlight the listing and press Edit to modify a name or email address.
                                  Step 3   If necessary, choose Phones to modify a phone number.
                                  Step 4   Press Update.

                                  Add New PAB Entry

                                  Procedure
                                    Step 1   Access Personal Directory.
                                    Step 2   Choose Personal Address Book.
                                    Step 3   Press Submit to access the Search page. You do not need to input search information first.
                                    Step 4   Press New.
                                    Step 5   Use your phone keypad to enter a name and email information.
                                    Step 6   Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1.
                                    Step 7   Choose Submit to add the entry to the database.

                                    Assign Fast Dial Code to PAB Entry

                                    Procedure
                                      Step 1   Search for a PAB entry.
                                      Step 2   Highlight the listing and press Select.
                                      Step 3   Press Fast Dial.
                                      Step 4   Highlight the number that you want to dial and press Select.
                                      Step 5   Highlight an unassigned Fast Dial code that you want to assign to the number and press Select.

                                      Add Fast Dial Code (Not Using PAB Entry)

                                      Procedure
                                        Step 1   Choose > Personal Directory > Personal Fast Dials.
                                        Step 2   Press Fast Dial.
                                        Step 3   Highlight a Fast Dial code that is unassigned and press Select.
                                        Step 4   Press Assign.
                                        Step 5   Enter a phone number.
                                        Step 6   Press Update.

                                        Search for Fast Dial Codes

                                        Procedure
                                          Step 1   Choose > Personal Directory > Personal Fast Dials.
                                          Step 2   Use Previous or Next to move through listings.
                                          Step 3   Highlight the listing that you want and press Select.

                                          Place Call Using Fast Dial Code

                                          Procedure
                                            Step 1   Search for a Fast Dial code.
                                            Step 2   Highlight the listing you want and press Select.
                                            Step 3   Press Dial.
                                            Step 4   Choose OK to complete the action.

                                            Delete Fast Dial Code

                                            Procedure
                                              Step 1   Search for a Fast Dial code.
                                              Step 2   Highlight the listing you want and press Select.
                                              Step 3   Press Remove.

                                              Log Out of Personal Directory

                                              Procedure
                                                Step 1   Choose > Personal Directory (exact name can vary).
                                                Step 2   Choose Logout.