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Cisco Unified IP Phone 6900 Series

Cisco IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.2(4)(SCCP and SIP)

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Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.2(4) (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.2(4) (SCCP and SIP)

Contents

New and changed features

Related documentation

Installation notes

Installation upgrade notes

Install Cisco Unified Communications Manager

Install Cisco Unified Communications Manager Express

Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SIP)

Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SCCP)

Caveats

Use the Bug Toolkit

Open caveats

Resolved caveats

Obtain documentation and submitting a service request


Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.2(4) (SCCP and SIP)


Published: April 16, 2012

The information in these release notes apply to the Cisco Unified IP Phone 6921, 6941, and 6961.

Use these release notes with Cisco Unified IP Phone 6921, 6941, and 6961 running Firmware Release 9.2(4) (SCCP and SIP). This version of firmware is compatible with Cisco Unified Communications Manager 7.1(5) and later.

Contents

These release notes provide the following information:

New and changed features

Related documentation

Installation notes

Caveats

Obtain documentation and submitting a service request

New and changed features

There are no new or changed features for this release.

Related documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/partner/products/sw/voicesw/products.html#N41AA25

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Business Edition 5000 Documentation

Refer to the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Cisco  Business Edition 3000 Documentation

Refer to the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html

Cisco Unified Communications Manager Express Documentation

Refer to the Cisco Unified Communications Manager Express Documentation Guide and other publications specific to your Cisco Unified Communications Manager Express release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

Installation notes

This section contains the following information:

Installation upgrade notes

Install Cisco Unified Communications Manager

Install Cisco Unified Communications Manager Express

Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SIP)

Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SCCP)

Installation upgrade notes

Direct upgrades, using signed load files, are supported from Firmware Release 9.x to 9.2(4). You can use the following firmware release file for these direct upgrades.

For Cisco Unified IP Phone 6921, 6941, and 6961 (SCCP and SIP):

cmterm-69xx-sccp.9-2-4-3.cop.sgn


Note You cannot convert SIP to previous 9.1(2) SCCP. Instead, perform a factory reset after the upgrade completes.



Note If you convert 9.1(2) SCCP to SIP, Auto-Registration is not supported. This is a known issue (CSCth26499).



Note A direct upgrade from Firmware Release 9.0(x) to 9.2(4) is supported. After you upgrade from an earlier firmware release to 9.2(4) and for subsequent firmware releases, you can upgrade or downgrade only to signed firmware releases.


Install Cisco Unified Communications Manager

For instructions on installing Cisco Unified Communications Manager, see the version of Installing Cisco Unified Communications Manager specific to your release at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

You must install Cisco Unified Communications Manager 7.1(5) or later for Firmware Release 9.2(4) (SCCP and SIP) to function.

Install Cisco Unified Communications Manager Express

For instructions on installing Cisco Unified Communications Manager Express, see the version of Cisco Unified Communications Manager Express System Administration Guide specific to your release at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guides_list.html

Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SIP)

Follow these steps to download and install the phone firmware:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Products > Voice and Unified Communications > IP Telephony > IP Phones > Cisco Unified IP Phone 6900 Series.

Step 3 Choose your phone type.

Step 4 Choose Session Initiation Protocol (SIP) Software.

Step 5 Choose 9.2(4) in the Latest Releases folder.

Step 6 To download the SIP firmware for the Cisco Unified IP Phone, choose the following firmware release file. Click the Download Now or Add to cart button and follow the prompts:

cmterm-69xx-sip.9-2-4-3.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 7 Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme files is in the "Additional Information" section, which contains installation instructions for the corresponding firmware:

cmterm-6921_6941_6961-sip.9-2-4-3-readme.html

Step 8 Follow the instructions in the readme file to install the firmware.


Install Firmware Release 9.2(4) for Cisco Unified IP Phone 6921, 6941, and 6961 (SCCP)

Follow these steps to download and install the phone firmware:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Products > Voice and Unified Communications > IP Telephony > IP Phones > Cisco Unified IP Phone 6900 Series.

Step 3 Choose your phone type.

Step 4 Choose Skinny Client Control Protocol (SCCP) Software.

Step 5 Choose 9.2(4) in the Latest Releases folder.

Step 6 To download the SCCP firmware for the Cisco Unified IP Phone, choose the following firmware release file. Click the Download Now or Add to cart button and follow the prompts:

cmterm-69xx-sccp.9-2-4-3.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 7 To access the readme file for this firmware then click the + next to the firmware filename in the Download Cart section. The hyperlink for the readme files is in the "Additional Information" section and it contains installation instructions for the corresponding firmware:

cmterm-6921_6941_6961-sccp.9-2-4-3-readme.html

Step 8 Follow the instructions in the readme file to install the firmware.


Caveats

This section contains these topics:

Use the Bug Toolkit

Open caveats

Resolved caveats

Use the Bug Toolkit

Known problems (bugs) are graded according to severity level. This publication contains descriptions of:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems with the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Follow these steps to use the Software Bug Toolkit:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open caveats

Table 1 lists severity 1, 2, and 3 defects that are open for Cisco Unified IP Phone 6921, 6941, and 6961 using Firmware Release 9.2(4).

For more information about an individual defect, you can click the Identifier or go to the URL shown. You must be a registered Cisco.com user to access this online information.

These tables are a snapshot of the defects that were open at publication time. For an updated view of open defects, access Bug Toolkit as described in the "Use the Bug Toolkit" section.

Table 1 Open caveats for the Cisco Unified IP Phone 6921, 6941, and 6961 for Firmware Release 9.2(4) SCCP and SIP

Identifier
Headline

CSCtu09371

When Speaker is enabled, low audio observed when both the parties speak

CSCty32822

6900 Series Phone Does Not Pass DTMF When IPPA Screen is Displayed

CSCty78785

6961 - Going off hook on two phones at same time causes strange behavior

CSCty78955

69xx Unable to stop blinking LINE LED after receiving calls

CSCty78977

6961 freeze when receiving multiple calls simultaneously

CSCty84518

GPickup: 6961 switch from call A to Call B after going in handset mode

CSCty90462

"Call Transfer Successful" appear on shareline if Transfer Onhook enable

CSCty47732

The off-dial or speaker dial do not work in Phone Directory


Resolved caveats

Table 2 lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phone 6921, 6941, and 6961 using SIP Firmware Release 9.2(4). Table 3 lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phone 6921, 6941, and 6961 using SCCP Firmware Release 9.2(4).

For more information about an individual defect, you can click the Identifier or go to the URL shown. You must be a registered Cisco.com user to access this online information.

These tables are a snapshot of the defects that were open at publication time. For an updated view of open defects, access Bug Toolkit as described in the "Use the Bug Toolkit" section.

Table 2 Resolved caveats for the Cisco Unified IP Phone 6921, 6941, and 6961 for Firmware Release 9.2(4) SIP

Identifier
Headline

CSCtx60073

69xx phones non standard Not Enough Bandwidth message absent

CSCty26962

"Not enough bandwidth" message shown on 69xx phones after call ends

CSCty42109

6921 SiP: phone freeze when clear status message

CSCtr97656

Default ringtones for 6961 phones not working in version 9-2-1-0

CSCtr64203

69xx phones display "call ended" after services message is sent

CSCtt99696

6941 Unable to disable corporate directory

CSCtt19954

Reset network configuration and set Admin Vlan it does not take effect

CSCtu40868

69XX unable to show conference details

CSCtw93646

6941 / 6961 phones may freeze after many successive calls

CSCtw50013

RTPRx sent to 6941 phone, but no sound is heard

CSCtt38347

CME 6961 - Cannot Tell Which Line has Message Waiting

CSCtw85062

69XX phone fails to play Multicast MoH, user hears Tone on Hold instead

CSCtw79504

Service menu down when Publisher goes down - 6941

CSCtw91562

Phone go to SRST when DNS server down and no ipv6 address

CSCtw66416

69XX Hebrew words/characters are reversed when XML is parsed

CSCtx02578

EM does not work with service provisioning set to both

CSCtx32637

CiscoIPPhoneInput backspace key broken if URL is longer than 171 characters

CSCtx02301

The Digit dialed when an incoming number pops up are ignored

CSCto07800

Apply TX limiter to limit sending peak level under PSTN Mode

CSCtx18328

CP-6921 RTPMTx sets TTL of sent multicast packets to 1

CSCtx44638

Blind Transfer caused the line to "lock up" on phone

CSCtx60073

69xx phones non standard Not Enough Bandwidth message absent

CSCtx69723

6961 Active call timer resets to 0 in shared line configuration-the active call timer may reset

CSCtx76428

6961 freezes after many successive calls to it while a call is on hold

CSCtx99625

Hold button stops working on 6961

CSCtx96913

Switching from speaker to handset doesn't work on 6961

CSCty05588

Going off hook activates new call on idle line instead of answering call

CSCty30553

6921 will not go into SRST if default GW is set as SRST reference in DP

CSCty34541

Unable to dial external phone numbers from their personal directory


Table 3 Resolved caveats for the Cisco Unified IP Phone 6921, 6941, and 6961 for Firmware Release 9.2(4) SCCP

Identifier
Headline

CSCtr97656

Default ringtones for 6961 phones not working in version 9-2-1-0

CSCtt19954

Reset network configuration and set Admin Vlan it does not take effect

CSCtw93646

6941 / 6961 phones may freeze after many successive call

CSCtu40868

69XX unable to show conference details

CSCtw50013

RTPRx sent to 6941 phone, but no sound is heard

CSCtr64203

69xx phones display "call ended" after services message is sent

CSCtt38347

CME 6961 - Cannot Tell Which Line has Message Waiting

CSCtw91562

Phone go to SRST when DNS server down and no ipv6 address

CSCtw85011

69XX phone fails to join multicast stream for paging audio

CSCtw85062

69XX phone fails to play Multicast MoH, user hears Tone on Hold instead

CSCto07800

Apply TX limiter to limit sending peak level under PSTN Mode

CSCtw66416

69XX Hebrew words/characters are reversed when XML is parsed

CSCtt99696

6941 Unable to disable corporate directory

CSCtw71667

69XX phone fails to access to the custom personal or corporate directory

CSCtx02578

EM does not work with service provisioning set to both

CSCtw79504

Service menu down when Publisher goes down - 6941

CSCtx18328

CP-6921 RTPMTx sets TTL of sent multicast packets to 1

CSCtx32637

CiscoIPPhoneInput backspace key broken if URL is longer than 171 characters

CSCtx02301

The Digit dialed when an incoming number pops up are ignored

CSCtx69723

6961 Active call timer resets to 0 in shared line configuration

CSCtw92161

6921 SCCP: Phone send CDP when disable cdp with ipv6 and encrypt

CSCtx68386

6961 can lock up when answering shared line

CSCtx16386

6921 SCCP:phone can't sync to 80bits when it is local disabled

CSCty34541

Unable to dial external phone numbers from their personal directory

CSCtx99625

Hold button stops working on 6961

CSCty30553

6921 will not go into SRST if default GW is set as SRST reference in DP

CSCty30720

Phone should display "Resume" and "New Call" but only displays "New Call"

CSCtx76428

6961 freezes after many successive calls to it while a call is on hold

CSCtx99625

Hold button stops working on 6961

CSCtx96913

Switching from speaker to handset doesn't work on 6961

CSCty05588

Going off hook activates new call on idle line instead of answering call


Obtain documentation and submitting a service request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.