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Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961

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Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961

Contents

Related Documentation

New and Changed Information

Silent Monitoring and Recording

Installation Notes

Installing Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager Express

Installing Firmware Release 8.5(4) for SCCP

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Configuring Softkey Templates

Resetting or Restoring the Cisco Unified IP Phone

Performing a Basic Reset

Performing a Factory Reset

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961


Revised: December 08, 2009

Use these release notes with a Cisco Unified IP Phone running SCCP firmware release 8.5(4). This version of firmware release 8.5(4) is compatible with Cisco Unified Communications Manager 7.1.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Express Documentation

Refer to the Cisco Unified Communications Manager Express Documentation Guide and other publications specific to your Cisco Unified Communications Manager Express release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following information is new for Cisco Unified IP Phone 6921, 6941, and 6961 running firmware release 8.5(4) (SCCP).

Silent Monitoring and Recording

The Silent Monitoring and Recording feature allows you to monitor and record calls, if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

Users may hear notification tones during call monitoring and recording. By default, the person who monitors and records the call (if also configured) does not hear the notification tones.

For more information, see your system administrator.

The Silent Monitoring and Recording feature is supported on the following phones:

Cisco Unified IP Phone 6921

Cisco Unified IP Phone 6941

Cisco Unified IP Phone 6961

Where to find more information:

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manger 7.1(2)

Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager Express

Installing Firmware Release 8.5(4) for SCCP

Installing Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the Cisco Unified Communications Manager version, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).

Step 5 Choose your Cisco Unified Communications Manager version.


Installing Cisco Unified Communications Manager Express

To download and install the Cisco Unified Communications Manager Express version, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager Express.

Step 5 Choose your Cisco Unified Communications Manager Express version from the Select a File to Download section.


Installing Firmware Release 8.5(4) for SCCP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose your phone type.

Step 5 Choose 8.5(4) under the Latest Releases folder.

Step 6 To download the SCCP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

cmterm-6921_6941_6961-sccp.8-5-4-0.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-6921_6941_6961-sccp.8-5-4-0-readme.html

Step 8 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

There are no open caveats for firmware 8.5(4).

Resolved Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 8.5(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Resolved Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(4) 

Identifier
Headline and Bug Toolkit

CSCta79697

User Interface (UI) is not in accordance with the specification

CSCtb31126

User must select a line even with only one line configured in Call History

CSCtb31128

No indication about which line a new voice mail message belongs

CSCtb94469

On the Cisco Unified IP Phone 6941, the phrase `Enter the forwarding number: `is in English for non-English locales

CSCtc21784

No voice after call is connected and IP address is invalid

CSCtc39960

Extension Mobility does not work properly

CSCtc46529

Cisco Unified IP Phone directory strings are in English for non-English locales

CSCtc58296

Japanese word is displayed in single byte, `KATAKANA', for the Cisco Unified IP Phone 6941 and 6961

CSCtc72457

Ringing stops after a second incoming call

CSCtc78012

Blind transfer to a Cisco Unified IP Phone with a shared secondary line continues to ring

CSCtd18031

RTPRx volume parameter has no effect

CSCtd20918

Invalid TCP FINISH request causes mail alerts in Cisco Unified Communications Manager

CSCtd20940

One-way voice is heard between two Cisco Unified IP Phones

CSCtd20952

Outside dialtone does not stop when dialing quickly on Cisco Unified IP Phone

CSCtd20960

Unable to retrieve a call after it is transferred to a call park slot

CSCtd42886

`CiscoIPPhone'text object cannot handle single a quote in the prompt field


Documentation Updates

This section contains recent changes to the Cisco Unified IP Phone documentation.

Configuring Softkey Templates

Resetting or Restoring the Cisco Unified IP Phone

Configuring Softkey Templates

The following update applies to the "Configuring Features, Templates, Services, and Users" chapter in the Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP).

In the Configuring Softkey Templates section, Table 5-2, the Select and Undefine feature entries are invalid entries and should be ignored.

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

Performing a Basic Reset

Performing a Factory Reset

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

Table 2 describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Table 2 Basic Reset Methods 

Operation
Performing
Explanation

Restart phone

Press the Services, Applications, or Directories button and then press **#**.

Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone.

Reset Settings

To reset settings, press the Applications button and choose Admin Settings > Reset Settings > Network.

Resets user and network setup settings to their default values, and restarts the phone.


Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:

User configuration settings—Reset to default values

Network setup settings—Reset to default values

Call histories—Erased

Locale information—Reset to default values

Before you perform a factory reset, ensure that the following conditions are met:

The phone must be on a DHCP-enabled network.

A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All.

Alternatively, you can also follow these steps:

Procedure


Step 1 While powering up the phone, press and hold #.

Step 2 When the light on the mute button and handset light strip turns off and all other lights (line button, headset button, speakerphone button and select button) stay green, press 123456789*0# in sequence.

When you press 1, the lights on the line buttons turn red. The light on the select button flash when a button is pressed.

If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and select button turn green. You will need to start over and press 123456789*0# in sequence again.

After you press these buttons, the phone goes through the factory reset process.

Do not power down the phone until it completes the factory reset process, and the main screen appears.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.