Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
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Messages Overview

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

For information about the commands that your voicemail service supports, see the voicemail service user documentation.

Personalize Voicemail

    Step 1   Press Messages .
    Step 2   Follow the voice prompts.

    Voice Message Identification

    Voice message alerts use the following methods:

    • Look at the visual message indicator lamp on your handset.

      You can configure the visual message indicator lamp using the Self Care Portal.

    • Look for:

      • (For Cisco Unified IP Phones 6941 and 6945 only.) A message waiting icon .

      • (For Cisco Unified IP Phones 6921 and 6961 only.) A text message.

    • Listen for a stutter tone from your handset, headset, or speakerphone when you place a call.

      The stutter tone is line-specific. You hear it only when using the line that has a waiting message.

    You can configure the audible message indicator using the Self Care Portal.

    Access Voice Messages

    Perform one of the following actions:
    • Press Messages to listen to voice messages left on any line.

    • Press a line button, then press Messages to hear only the voice messages for that line.