Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
Self Care Portal Management
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Self Care Portal Management

Self Care Portal Management

Self Care Portal Overview

From the Cisco Unified Communications Self Care Portal, users can customize and control phone features and settings. For information about the Self Care Portal, see the Cisco Unified Communications Self Care Portal User Guide located at http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​products_​user_​guide_​list.html.

As the administrator, you control access to the Self Care Portal. You must also provide information to your users so that they can access the Self Care Portal.

Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.

You must provide end users with the following information about the Self Care Portal:

  • The URL for accessing the application. This URL is: http://<server_name:portnumber>/ucmuser/, where server_name is the host on which the web server is installed and portnumber is the port number on that host.
  • A user ID and default password for accessing the application.
  • An overview of the tasks that users can accomplish by using the portal.

These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "User Group Configuration" chapter
  • Cisco Unified Communications Manager Administration Guide, "End User Configuration" chapter
  • Cisco Unified Communications Manager Administrator Guide, "Role Configuration" chapter

Set Up Access to Self Care Portal

Use this procedure to enable a user to access the Self Care Portal.

Procedure
    Step 1   In the Cisco Unified Communications Manager Administration, select User Management > End User.
    Step 2   Search for the user and click the user ID link.
    Step 3   Ensure that the user has a password and PIN configured.
    Step 4   Select Save.

    Customize Self Care Portal Display

    Most options that display on the Self Care Portal. However, you must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

    • Show Ring Settings
    • Show Line Label Settings

    Note


    The settings apply to all Self Care Portal pages at your site.


    Procedure
      Step 1   In the Cisco Unified Communications Manager Administration, select System > Enterprise Parameters
      Step 2   In the Self Care Portal area, set the Self Care Portal Default Server field.
      Step 3   Enable or disable the parameters that the users can access in the portal.
      Step 4   Select Save.