Dial-Peer Call Hunt and Hunt Groups
Dial peers other than ephone-dn dial peers can be directly configured as hunt groups or rotary groups, in which multiple dial peers can match incoming calls. (These are not the same as Cisco Unified CME ephone hunt groups.) For more information, see the “Hunt Groups” section of the Dial Peers Features and Configuration chapter of Dial Peer Configuration on Voice Gateway Routers.
This feature allows
you to specify that the name of the called party, rather than the number,
should be displayed for incoming calls. This feature is very helpful for agents
answering calls for multiple ephone-dns that appear on a single line button in
an ephone-dn overlay set. For more information, see
Soft Key Control
logout command is used with the
the HLog soft key appears on phones during the idle, connected, and seized call
states. The HLog soft key is used to toggle an agent from the ready to
not-ready status or from the not-ready to ready status. To move or remove the
HLog soft key on one or more phones, create and apply an ephone template that
contains the appropriate
From Unified CME
Release 11.6 onwards, HLog keyword is supported with the
logout command configured under telephony service. On SIP phone,
HLog softkey appears on phone for idle, ringIn, and connected state.
Feature Access Codes (FACs)
allows agents at authorized ephones to join or leave a hunt group using a
feature access code (FAC) after standard or custom FACs are enabled.
In Cisco Unified CME
4.0 and later versions, you can activate call pickup using a feature access
code (FAC) instead of a soft key when standard or custom FACs have been enabled
for your system. The following are the standard FACs for call pickup:
group—Dial the FAC and a pickup group number to pick up a ringing call in a
different pickup group than yours. Standard FAC is **4.
local—Dial the FAC to pick up a ringing call in your pickup group. Standard FAC
direct—Dial the FAC and the extension number to pick up a ringing call at any
extension. Standard FAC is **5.
For more information
about FACs, see
Feature Access Codes.
Controlling Use of the Pickup Soft Keys
To block the
functioning of the group pickup (GPickUp) or local pickup (Pickup) soft key
without removing the key display, create and apply an ephone template that
blocked command. For more information, see
Configure Call Blocking.
To remove the group
pickup (GPickUp) or local pickup (Pickup) soft key from one or more phones,
create and apply an ephone template that contains the appropriate
command. For more information, see
login command authorizes an ephone-dn to dynamically join and
leave an ephone hunt group. It can be included in an ephone-dn template that is
applied to one or more individual ephone-dns. For more information, see
Ephone Hunt Group Statistics Reports
types of statistics can help you track whether your current ephone hunt groups
are meeting your call coverage needs. These statistics can be displayed
on-screen or written to files.
For more information, see the Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service chapter in Cisco Unified CME B-ACD and Tcl Call-Handling Applications.
Voice Hunt Group Statistics Reports
write-all command writes all the ephone and voice hunt group
statistics to a file.
write-v2 command writes all the ephone and voice hunt group
statistics to a file, along with total logged in and logged out time for
collect command enables the collection of call statistics for a
voice hunt group.
all command displays the total number of ephone and voice hunt
groups that have statistics collection turned on.
show voice hunt-group
statistics command displays call statistics from voice hunt
For more information, see Cisco Unified Communications Manager Express Command Reference.
Do Not Disturb
The Do Not Disturb
(DND) feature can be used as an alternative to the HLog function for preventing
incoming calls from ringing on a phone. The difference is that HLog prevents
only hunt group calls from ringing, while DND prevents all calls from ringing.
For more information, see
Do Not Disturb.
Automatic Call Forwarding During Night-Service
To have an ephone-dn forward all its calls automatically during night-service hours, use the call-forward night-service command. For more information, see Enable Call Forwarding for a Directory Number.
bell command specifies that a phone will receive night-service
notification when calls are received at ephone-dns configured as night-service
ephone-dns. This command can be included in an ephone template that is applied
to one or more individual ephones.