English, Release 5.0(2)
Index
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

accessibility features

described 18

enabling audible alerts 19

Advanced Search button 53

Answer button 25

answering a call

broadcast 26

incoming 25

audible alert ring settings, configuring 19

audible alerts

described 18

enabling 19

B

Broadcast Calls window

described 6

button

Advanced Search 53

Answer 25

Call Control 9

Consult Transfer 32

Dial 29

Direct Transfer 33

Hang Up 29

Hold 27

Join 33

Online/Offline 21

Resume 28

Transfer 31

Voice Messaging 37

C

call

answering

broadcast 26

incoming 25

disconnecting (ending) 29

forwarding 37

forwarding a call to voice messaging 37

handling 25

initiating an ad hoc conference 34

joining 33

making a call 29

parking 35

placing a call on hold 27

retrieving a call from hold 28

reverting a parked call 36

transferring 30

Call Control

buttons 9

icons 9

positioning toolbar 9

toolbar

buttons and tasks (table) 10

described 9

window

call/line status 15

components 5

changing position of call-control toolbar 9

color scheme, changing 45

columns, reordering in the Directory window 55

Consult Transfer button 32

consult transferring a call 32

context-sensitive menus 17

D

default keyboard shortcuts (table) 39

default window layout, choosing 46

Dial button 29

Dial Digits keypad 38

dial pad, described 17

dialing a call 29

Direct Transfer button 33

direct transferring a call 33

directory

locating a specific name 53

reloading 54

sorting 55

using 53

Directory window

call/line status 15

described 7

reordering the columns 55

disconnecting a call 29

document

audience ii

conventions iii

organization ii

preface i

purpose i

related documentation iii

documentation

related iii

E

ending a call 29

exiting Cisco Unified CallManager Attendant Console 23

F

forwarding a call to voice-messaging system 37

G

getting started 1

H

Hang Up button 29

hanging up a call 29

hold

placing a call on 27

retrieving a call from 28

Hold button 27

I

icons

call control 9

pop-to-top 14

interface, Cisco Unified CallManager Attendant Console (table) 3

interface, using 1

J

Join button 33

joining a call 33

K

keyboard shortcuts

creating and editing 43

default (table) 39

navigation (table) 39

navigation, described 18

L

layout, default window 46

locating a user 53

locking window size and layout 46

Log in dialog box 4

logging in to Cisco Unified CallManager Attendant Console 21

logging out of Cisco Unified CallManager Attendant Console 23

M

making a call 29

menu bar, described 9

menus, context-sensitive 17

N

name, locating in the directory 53

navigation shortcuts 18

O

off line, going 21

on line, going 21

Online/Offline button 21

P

Parked Calls window 8

parking a call 35

placing calls, methods 29

pop-to-top icon 14

R

Resume button 28

retrieving a parked call 36

S

settings

customizing 43

screen appearance 44

viewing and editing 44

Settings dialog box 4

shortcuts, keyboard

creating and editing 43

key sequences (table) 39

shortcuts, navigation

described 18

key sequences (table) 39

sorting the directory 55

Speed Dials window

adding speed-dial entry 50

adding speed-dial group 48

call/line status 15

deleting speed-dial entry 52

deleting speed-dial group 49

described 7, 47

editing speed-dial entry 51

importing and exporting speed-dial entries 51

renaming speed-dial group 49

sorting entries in speed-dial group 52

speed-dial entries

adding 50

deleting 52

editing 51

importing and exporting 51

speed-dial groups

adding 48

deleting 49

renaming 49

sorting entries 52

starting Cisco Unified CallManager Attendant Console 19

status bar 14

T

text size, changing 45

toolbar, Call Control

buttons and tasks (table) 10

toolbar, call-control

described 9

Transfer button 31

transferring a call

consult transfer 32

direct 33

unsupervised transfer 31

U

unsupervised transfer 31

V

Voice-Messaging button 37

voice-messaging system, forwarding a call to 37

W

window

Broadcast Calls 6

Call Control 5

Cisco Unified CallManager Attendant Console 5

default layout 46

Directory 7

locking window size and layout 46

Parked Calls 8

Speed Dial 7

Speed Dials 47