English, Release 1.2(1)
Troubleshooting
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Troubleshooting

Table Of Contents

Troubleshooting


Troubleshooting


This chapter describes common questions or situations that relate to the function or performance of Cisco CallManager Attendant Console.

The login failed. How do I solve this problem?

Contact your system administrator to verify and update your Cisco CallManager Attendant Console User ID and password.

When I attempted to log in to the server, a dialog box stated that I cannot access the server. How do I solve this problem?

The version of the attendant console that is on your PC and the version of the attendant console that is available through Cisco CallManager Administration do not match. Contact your system administrator to upgrade the version of the attendant console that is running on your PC.

I received an error message that the third-party telephony service is down. I received an error message the third-party telephony service is shutting down.

Contact your system administrator.

I received an error message that the initialization of telephony failed.

Your system administrator must check the Call Park Retrieval Allowed check box in the ac user profile in Cisco CallManager Administration. Refer your system administrator to the document, Cisco CallManager Attendant Console Installation and Administration Guide for Release 1.1(3), for more information on how to perform this task.

I received an error message that no lines are available to make a call.

All lines configured for use are busy. You must wait until one of the lines becomes available before you place a call.

I received an error message that I cannot connect to the same operator terminal.

This message means that you cannot call a line that is configured on your Cisco IP Phone from another line on the same phone.

I received an error message that the selected line is not available.

Each line only supports two calls at the same time. For example, if you use Line 1 for transferring a call, and you placed another call on hold on the same line, the line that you chose will be unavailable for use. The line remains unavailable until you complete one of the tasks.

I received an error message that the operator terminal is down.

Make sure that you connected the Cisco IP Phone securely to the network.

I received an error message when I entered the IP address in the Local Host IP Address (line state).

Contact your system administrator.

I received an error when I attempted to use Dial Digits.

The attendant console failed to dial the digits. Contact your system administrator.

I received an error when I attempted to revert the parked call.

Contact your system administrator.

I cannot park calls by using the Cisco CallManager Attendant Console interface.

The server that is connected to the attendant console must run Cisco CallManager Release 3.3 or later. Contact your system administrator.

I received error messages that I cannot transfer the call.

You may receive the following error messages when you cannot successfully transfer a call:

Attempt to transfer a call that does not exist or is no longer active

Attempt to transfer to an unknown destination

Far end hung up on the call being transferred

Transfer destination is busy.

Transfer destination is out of order.

Failed to transfer the call due to Internal Error

I cannot forward a call to voice mail.

Before you can forward a call to voice mail, your system administrator must configure voice mail for the directory numbers that the attendant console can access. Refer your system administrator to the Cisco CallManager Administration Guide.

Some text displays in English, while other text displays in the language that I chose in the Cisco CallManager Attendant Console dialog box.

Your system administrator must install the latest locale installer that is available for your chosen language. Refer your administrator to the Cisco IP Telephony Locale Installer documentation that is available on the web.