Cisco Unified CDR Analysis and Reporting Administration Guide, Release 8.6(1)
Reviewing System Reports Results
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Reviewing System Reports Results

Table Of Contents

Reviewing System Reports Results

QoS Detail Report Results

QoS Summary Report Results

QoS by Gateways Report Results

QoS by Call Types Report Results

Traffic Summary Report Results

Authorization Code Name Call Details Report Results

Authorization Level Call Details Report Results

Client Matter Code Details Report Results

Malicious Call Details Report Results

Precedence Call Summary Report Results

System Overview Report Results

CDR Error Report Results

Related Topics

Additional Cisco Documentation


Reviewing System Reports Results


This chapter describes report output information for each CAR system report. The chapter contains the following topics:

QoS Detail Report Results

QoS Summary Report Results

QoS by Gateways Report Results

QoS by Call Types Report Results

Traffic Summary Report Results

Authorization Code Name Call Details Report Results

Authorization Level Call Details Report Results

Client Matter Code Details Report Results

Malicious Call Details Report Results

Precedence Call Summary Report Results

System Overview Report Results

CDR Error Report Results

Related Topics

Additional Cisco Documentation

QoS Detail Report Results

The results of the QoS Detail report include the following fields. See Table 17-1.

Table 17-1 QoS Detail Report Fields 

Field
Description

Orig. Time

The time that the call was placed, in 24-hour, minute, and second format.

Term. Time

The time that the call disconnected, in 24-hour, minute, and second format.

Duration(s)

The time, in seconds, that the call was connected.

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Call Classification—Call categories specify classes.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Orig. Codec

The codec that the originating device uses.

Dest. Codec

The codec that the destination device uses.

Orig. Device

The name of the device that placed the call.

Dest. Device

The name of the device that received the call.

Orig. QoS

The voice quality that the device that placed the call experienced.

Dest. QoS

The voice quality that the device that received the call experienced.


Figure 17-1 displays sample output of the QoS Detail report in PDF format.

Figure 17-1 QoS Detail Report

QoS Summary Report Results

The QoS Summary report includes the following fields. See Table 17-2. If you select PDF format for the report output, the report shows a pie chart that displays the QoS of the total number of calls.

Table 17-2 QoS Summary Report Fields 

Field
Description

Quality of Service

The quality of service of the calls.

Call Legs

Number of call legs with the quality of service that the Quality of Service field specified.


Figure 17-2 displays sample output of the QoS Summary Report in PDF format.

Figure 17-2 QoS Summary Report in PDF Format

QoS by Gateways Report Results

The QoS by Gateways report provides the following information. See Table 17-3.

Table 17-3 QoS by Gateways Report Fields 

Field
Description

Time/Day

Indicates the cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range.

% of Call Legs

Displays the percentage of calls for each gateway for the hours of the day, the days of the week, or the days of the month for the selected date range.


Figure 17-3 displays sample output of the QoS by Gateways report in PDF format.

Figure 17-3 QoS by Gateways Report

QoS by Call Types Report Results

The QoS by Call Types report provides the following information. See Table 17-4.

Table 17-4 QoS by Call Types Report Fields 

Field
Description

Time/Day

The cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range.

% of Call Legs

The percentage of calls for each gateway for the hours of the day, the days of the week, or the days of the month for the selected date range.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Figure 17-4 displays sample output of the QoS by Call Types report in PDF format.

Figure 17-4 QoS by Call Types Report

Traffic Summary Report Results

The Traffic Summary and Traffic Summary by Phone Number reports contain the same information and include some or all the following fields. See Table 17-5. A separate line displays under the report title for the Busy Hour Call Completion (BHCC) number for that day.

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Table 17-5 Traffic Summary Report Fields 

Field
Description

Time/Day

The cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range.

Average Number of Calls

The percentage of calls for each gateway for the hours of the day, the days of the week, or the days of the month for the selected date range.

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 29-2.

Internal

Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and are transferred outbound from the Cisco Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Total

The total number of calls for each hour or day.


Figure 17-5 and Figure 17-6 display sample output of the Traffic Summary and the Traffic Summary by Phone Number report results in PDF format.

Figure 17-5 Traffic Summary Report Results

Figure 17-6

Traffic Summary By Phone Number Report Results

Authorization Code Name Call Details Report Results

This report shows the usage of specific authorization code names. For security purposes, the authorization code name (description) displays and not the authorization code. The Authorization Code Name Call Details report includes the following fields (see Table 17-6).

Table 17-6 Authorization Code Name Call Details Report Fields 

Field
Description

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Orig. Date Time

The date and time that the call originated.

Duration (sec)

The time, in seconds, that the call connected.

Call Classification

The type of call (internal, incoming, on so on.)

Authorization Level

The authorization level for calls for each chosen authorization code name.


Figure 17-7 displays sample output of the Authorization Code Name Call Details report in PDF format.

Figure 17-7 Authorization Code Name Call Details Report

Authorization Level Call Details Report Results

This report shows the usage of specific authorization levels. The Authorization Level Call Details report includes the following fields (see Table 17-7).

Table 17-7 Authorization Level Call Details Report Fields 

Field
Description

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Orig. Date Time

The date and time that the call originated.

Duration (sec)

The time, in seconds, that the call connected.

Call Classification

The type of call (internal, incoming, and so on.)

Authorization Code Name

The authorization code name for each authorization level that you chose.


Figure 17-8 displays sample output of the Authorization Level Call Details report in PDF format.

Figure 17-8 Authorization Level Call Details Report

Client Matter Code Details Report Results

The report shows the usage of specific client matter codes. The Client Matter Code Details report includes the following fields (see Table 17-8).

Table 17-8 Detail Report Fields 

Field
Description

Orig.

The originating number from which the call was placed.

Dest.

The destination number to which the call was directed.

Orig. Date Time

The date and time that the call originated.

Duration (sec)

The time, in seconds, that the call connected.

Call Classification

The type of call (internal, incoming, and so on).


Figure 17-9 displays sample output of the Client Matter Code Details report in PDF format.

Figure 17-9 Client Matter Code Details Report

Malicious Call Details Report Results

The Malicious Call Details report provides information about malicious calls. The report provides the following fields. See Table 17-9.

Table 17-9 Malicious Call Details Report Fields 

Field
Description

Orig. Time

Time at which the malicious call originated.

Term. Time

Time at which the malicious call terminated.

Duration

Total time of malicious call in seconds.

Orig.

Originating DN.

Dest.

Destination DN.

Orig. Device

Name of the originating device.

Dest. Device

Name of the destination device.

Call Classification

Classification of the malicious call.


Figure 17-10 displays sample output of the Malicious Calls Detail report in PDF format.

Figure 17-10 Malicious Calls Detail Report

Precedence Call Summary Report Results

The Precedence Call Summary report provides information about calls based on precedence levels. The report displays the call summary for the precedence values in the form of a bar chart on an "Hour of Day," "Day of Week," or "Day of Month" basis for each precedence level that you choose. If you choose to display the report in PDF format, two tables, one reflecting the bar chart, and the other listing the "Number of Calls" and "Percentage" for each precedence level that was chosen, display in the report. See Table 17-10.

Table 17-10 Precedence Call Summary Report Fields 

Field
Description

Time/Day

Indicates the cumulative hours of the day(s), the days of the week, or the days of the month for the selected date range.

Call Legs

Number of calls for each precedence level by time/day.

Precedence Level

Precedence level value of the call.

No. of Call Legs

Number of call legs per each precedence level.

Percentage

Percentage of calls per each precedence level.


Figure 17-11 displays sample output of the Precedence Call Summary by Hour of Day report in PDF format.

Figure 17-11 Precedence Call Summary Report

System Overview Report Results

The system overview provides information about all parts of the Cisco Unified Communications Manager network. The report provides the following sections. See Table 17-11.

Table 17-11 System Overview Report 

Field
Description

Top 5 Users based on Charge

Details the five users who have incurred the highest charges for calls that occurred during the specified date range. See the "Top N By Charge or Duration Report Results" section on page 8-7 for details about this section of the system overview report.

Top 5 Destinations based on Charge

Details the five called numbers that have incurred the highest charges for calls during the specified date range. See the "Top N By Charge or Duration Report Results" section on page 8-7 for details about this section of the system overview report.

Top 5 Calls based on Charge

Details the five calls that have incurred the highest charges for calls during the specified date range. See the "Top N By Charge or Duration Report Results" section on page 8-7 for details about this section of the system overview report.

Top 5 Users based on Duration

Details the five users who have spent the most time on calls during the specified date range. See Top N By Charge or Duration Report Results, page 8-7 for details about this section of the system overview report.

Top 5 Destinations based on Duration

Details the five called numbers that have been engaged in calls for the longest time during the specified date range. See the "Top N By Charge or Duration Report Results" section on page 8-7 for details about this section of the system overview report.

Top 5 Calls based on Duration

Details the five longest calls for the specified date range. See the "Top N By Charge or Duration Report Results" section on page 8-7 for details about this section of the system overview report.

Traffic Summary Report - Hour of Day

Shows the volume of calls during the specified date range based on each hour of the day. If the date range is within one day, the system identifies the hour with the highest traffic volume (the BHCC number). See the "Traffic Summary Report Results" section for details about this section of the system overview report.

Traffic Summary Report - Day of Week

Shows the volume of calls during the specified date range based on each day of the week. See the "Traffic Summary Report Results" section for details about this section of the system overview report.

Traffic Summary Report - Day of Month

Shows the volume of calls during the specified date range based on each day of the month. See the "Traffic Summary Report Results" section for details about this section of the system overview report.

Quality of Service Report - Summary

Shows the number of calls that fell within each voice-quality category during the specified date range. See the "QoS Summary Report Results" section for details about this section of the system overview report.

Gateway Summary Report

Shows the summary of the call classification for each gateway along with the QoS, the number of calls, and the duration for each classification for the gateway during the specified date range. See the "QoS by Gateways Report Results" section for details about this section of the system overview report.


CDR Error Report Results

The CDR Error report provides the following information. See Table 17-12.

Table 17-12 CDR Error Report Fields 

Field
Description

Time

The hour of the specified day that the error occurred.

No of Error CDRs

The total number of CDR records that were not processed during the CAR load because of an error.

No of Valid CDRs

The total number of CDR records that were successfully loaded into CAR.

% of Error CDRs

The percentage of failed CDR data records out of all the CDR data records to be loaded.


Figure 17-12 displays sample output of the CDR Error report in PDF format.

Figure 17-12 CDR Error Report

Related Topics

CDR Analysis and Reporting Configuration Checklist, page 2-1

Chapter 10, "Configuring QoS System Reports"

Chapter 11, "Configuring Traffic System Reports"

Chapter 12, "Configuring FAC/CMC System Reports"

Chapter 13, "Configuring Malicious Call Details System Reports"

Chapter 14, "Configuring Precedence Call Summary System Reports"

Chapter 15, "Configuring System Overview System Reports"

Chapter 16, "Configuring CDR Error System Reports"

Additional Cisco Documentation

Cisco Unified Communications Operating System Administration Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide