Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager, Release 6.0(1)
CAR Device Reports Configuration
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CAR Device Reports Configuration

Table Of Contents

CAR Device Reports Configuration

Configuring Gateway Reports

Gateway Detail Report Configuration

Gateway Summary Report Configuration

Gateway Utilization Report Configuration

Configuring Route Plan Reports

Route and Line Group Utilization Reports Configuration

Route/Hunt List Utilization Report Configuration

Route Pattern/Hunt Pilot Utilization Report Configuration

Configuring Conference Bridge Reports

Configuring Conference Call Details

Configuring Conference Bridge Utilization Reports

Configuring Voice Messaging Utilization Reports

Related Topics


CAR Device Reports Configuration


CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only administrators generate device reports.

Device reports track the load and performance of Cisco Unified Communications Manager related devices, such as conference bridges, voice-messaging servers, and gateways.

This chapter contains the following topics:

Configuring Gateway Reports

Configuring Route Plan Reports

Configuring Conference Bridge Reports

Configuring Voice Messaging Utilization Reports

Related Topics

Configuring Gateway Reports

Only CAR administrators generate the gateway reports. The following sections describe how to configure gateway detail, summary, and utilization reports:

Gateway Detail Report Configuration

Gateway Summary Report Configuration

Gateway Utilization Report Configuration

Gateway Detail Report Configuration

Only CAR administrators generate the Gateway Detail report. Use the Gateway Detail report to track issues with specific gateways.

This section describes how to generate, view, or mail detailed information about selected gateways.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

Procedure


Step 1 Choose Device Reports > Gateway > Detail.

The Gateway Detail window displays.

Step 2 To display the list of gateways in the List of Gateways box that you can include in the report, perform one of the following tasks:

To display all gateways in the List of Gateways box, click Gateway Types in the column on the left side of the window.

To display gateways for a particular gateway type in the List of Gateways box, click the icon next to Gateway Types in the column on the left side of the window. The tree structure expands, and a list of gateway types displays. Choose a gateway type from the list, and the gateway name displays in the List of Gateways box.


Note The List of Gateways box will list up to 200 gateways that are configured for the chosen gateway type.


To display all gateways that are associated with configured route patterns/hunt pilots, click the Route/Patterns/Hunt Pilots in the column on the left side of the window.

To display gateways that use a particular route pattern, rather than a gateway type, click the icon next to Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays a list of route patterns/hunt lists. Choose a route pattern/hunt pilot from the list, and the gateway name displays in the List of Gateways box.


Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.


Step 3 In the List of Gateways box, choose the gateways that you want to include in the report.


Note You can generate a report for up to five gateways at a time.


Step 4 To move the chosen gateway to the list of Selected Gateways box, click the down arrow.

The gateway(s) that you chose displays in the Selected Gateways box.

Step 5 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. Table 7-1 describes the call types.

Table 7-1 Gateway Details by Call Types 

Call Type
Description

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 3-2.

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network, and go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network, and go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and transfer outbound from the Cisco Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set in the "Defining the Quality of Service (QoS) Values" section on page 4-5 provide the basis for all voice-quality categories.

Table 7-2 Gateway Detail Voice Quality 

Voice Quality
Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls represents degraded quality but still within a usable range.

Poor

QoS for these calls represents unsatisfactory quality.

NA

These calls did not match any criteria for the established QoS categories.


Step 7 Choose the date range for the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 8 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 9 Click the View Report button.

The report displays.

Step 10 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Gateway Summary Report Configuration

Only CAR administrators generate the Gateway Summary report. This report provides a summary of all the calls that went through the gateways. You can use this information for monitoring the traffic and QoS for calls through the gateways.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "CAR System Configuration" section on page 3-1, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail summary information about gateways.

Procedure


Step 1 Choose Device Reports > Gateway > Summary.

The Gateway Summary window displays.

Step 2 In the Available Reports field, choose an automatically generated report (if available) and go to Step 6, or use the default setting, Generate New Report, and go to Step 3.

Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. Table 7-3 describes the call types.


Tip To check all check boxes, click Select All; to uncheck the check boxes, click Clear All.


Table 7-3 Gateway Summary by Call Types 

Call Type
Description

On Net

Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See "Configuring the Dial Plan" section on page 3-2.

Internal

Intracluster calls that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco Unified Communications Manager network, and go out through the PSTN.

International

International calls that originate in the Cisco Unified Communications Manager network, and go out through the PSTN.

Incoming

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.

Tandem

Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and transfer outbound from the Cisco Unified Communications Manager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.


Step 4 If you chose Generate New Report, choose the date range of the period for which you want to generate the report.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 6 Click the View Report button.

The report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Gateway Utilization Report Configuration

Only CAR administrators generate the Gateway Utilization report. The report provides an estimate of the utilization percentage of the gateway for the period and not the exact utilization. For example, the system calculates the utilization of a gateway between 11hrs-12hrs, as the (sum of the duration of the calls that used the gateway in that hour / (maximum duration seconds in an hour * maximum number of ports in a gateway * number of days between the fromDate and toDate selected) * 100). Similarly, to get a utilization for the whole day, the system calculates the utilization as mentioned for each hour. You can examine the usage based on each hour of a day or on a specified number of days for each week or month.

In the case of weekly utilization reports, the system calculates the utilization as ((sum of the duration of the calls that used the gateway in a day) / (maximum duration seconds in each day * number of each day between the fromDate and toDate selected * maximum number of ports in a gateway) * 100).

In case of monthly utilization reports, the system calculates the utilization as ((sum of the duration of the calls that used the gateway in a day) / (maximum duration seconds in each day * number of each day between the fromDate and toDate selected * maximum number of ports in a gateway) * 100).

Reports generate for each gateway that is chosen.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "CAR System Configuration" section on page 3-1, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail Gateway Utilization reports.

Procedure


Step 1 Choose Device Reports > Gateway > Utilization.

The Gateway Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 7-4.

Table 7-4 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the utilization for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the utilization for the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the utilization for the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 10, or use the default Generate New Report and go to Step 4.

Step 4 To display the list of gateways that you can include in the report in the List of Gateways box, perform one of the following tasks:

To display all gateways in the List of Gateways box, click Gateway Types in the column on the left side of the window.

To display gateways for a particular gateway type in the List of Gateways box, click the icon next to Gateway Types in the column on the left side of the window. The tree structure expands and a list of gateway types displays. Choose a gateway type from the list, and the gateway name displays in the List of Gateways box.


Note The List of Gateways box will list up to 200 gateways that are configured for the chosen gateway type.


To display all gateways that are associated with configured route patterns/hunt pilots, click the Route Patterns/Hunt Pilots in the column on the left side of the window.

To display gateways that use a particular route pattern, rather than a gateway type, click the icon next to Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays a list of route patterns/hunt lists. Choose a route pattern/hunt pilot from the list, and the gateway name displays in the List of Gateways box.


Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.


Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box.


Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.


Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.


Note You can generate a report for up to five gateways at a time.


Step 7 Click the down arrow to move the chosen gateway to the list of Selected Gateways box.

The gateway(s) that you chose displays in the Selected Gateways box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 10 Click the View Report button.

The report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Configuring Route Plan Reports

Only CAR administrators generate the route plan reports. The following sections describe how to configure route and line group, route/hunt list, and route pattern/hunt pilot utilization reports:

Configure the following device reports for route plans:

Route and Line Group Utilization Reports Configuration

Route/Hunt List Utilization Report Configuration

Route Pattern/Hunt Pilot Utilization Report Configuration

Route and Line Group Utilization Reports Configuration

Only CAR administrators generate the Route and Line Group Utilization report. This report provides an estimate of the maximum utilization percentage of the route and line group (cumulative utilization of all the gateways under the route and line group) for the period and not the exact utilization. The system calculates the utilization in the same manner as is done for Gateway Utilization, but this calculation gives cumulative utilization of all the gateways under the route groups and all the lines under the line groups. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route and line groups.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "CAR System Configuration" section on page 3-1, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail Route and Line Group Utilization reports.

Procedure


Step 1 Choose Device Reports > Route Plan > Route and Line Group Utilization.

The Route and Line Group Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 7-5.

Table 7-5 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative utilization for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the cumulative utilization for the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the cumulative utilization for the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 10, or use the default setting, Generate New Report, and go to Step 4.

Step 4 To choose only those route and line groups that use a particular route pattern, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands and displays the route patterns/hunt lists that you chose.


Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.


Step 5 Choose a route pattern/hunt list from the list.

The route and line groups for this route pattern/hunt list display in the List of Route/Line Groups box.


Note The List of Route/Line Groups box will display up to 200 route groups.


Step 6 In the List of Route/Line Groups box, choose the route/line groups that you want to include in the report.


Note You can generate a report for up to five route/line groups at a time.


Step 7 To move the chosen gateway to the list of Selected Route/Line Groups box, click the down arrow.

The route/line groups that you chose display in the Selected Route Groups box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 10 Click the View Report button.

The report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Route/Hunt List Utilization Report Configuration

Only CAR administrators generate the Route/Hunt List Utilization report. The Route/Hunt List Utilization report provides an estimate of the maximum utilization percentage of the route/hunt list (cumulative utilization of all the gateways under the route/hunt list) for the period and not the exact utilization. The system calculates the cumulative utilization of all the gateways under the route lists and all the lines under the hunt lists.

You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route/hunt lists.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "Configuring CAR System Scheduler" section on page 3-6, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail route/hunt list utilization reports.

Procedure


Step 1 Choose Device Reports > Route Plan > Route/Hunt List Utilization.

The Route/Hunt List Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 7-6.

Table 7-6 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative utilization for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the cumulative utilization for the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the cumulative utilization for the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 10, or use the default setting, Generate New Report, and go to Step 4.

Step 4 To choose the route/hunt lists that you want to include in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window. The tree structure expands and displays the route patterns/hunt pilots that you chose.


Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt lists in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.


Step 5 Choose a route/hunt list from the list.

The route/hunt list name displays in the List of Route/Hunt Lists box.


Note The List of Route/Hunt Lists box will display up to 200 route/hunt lists.


Step 6 In the List of Route/Hunt Lists box, choose the route/hunt lists that you want to include in the report.


Note You can generate a report for up to five route/hunt lists at a time.


Step 7 To move the chosen route/hunt lists to the list of Selected Route/Hunt Lists box, click the down arrow.

The route/hunt lists that you chose display in the Selected Route/Hunt Lists box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 10 Click the View Report button.

The report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Route Pattern/Hunt Pilot Utilization Report Configuration

Only CAR administrators generate the Route Pattern/Hunt Pilot Utilization report. The report provides an estimate of the maximum utilization percentage of the route pattern/hunt pilot (cumulative utilization of all the gateways under the route pattern/hunt pilot) for the period and not the exact utilization. The system calculates the utilization of all the gateways under the route patterns and all the lines under the hunt pilots. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route patterns/hunt pilots.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "Configuring CAR System Scheduler" section on page 3-6, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail Route Pattern/Hunt Pilot Utilization reports.

Procedure


Step 1 Choose Device Reports > Route Plan > Route Pattern/Hunt Pilot Utilization.

The Route Pattern/Hunt Pilot Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 7-7.

Table 7-7 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative utilization for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the cumulative utilization for the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the cumulative utilization for the days of the month that occur within the period that you specify in Step 8.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 10, or use the default Generate New Report and go to Step 4.

Step 4 To choose the route pattern(s)/hunt list(s) that you want to include in the report, click Route Patterns/Hunt Pilots in the column on the left side of the window.

The tree structure expands and displays the route pattern(s)/hunt list(s) that you chose.


Note You can also search for specific route patterns/hunt lists by entering part of the name of the route pattern(s)/hunt list(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt list(s) that matches the search string.


Step 5 Choose a route pattern/hunt pilot from the list.

The route pattern/hunt pilot name displays in the List of Route Patterns/Hunt Pilots box.


Note The List of Route Patterns/Hunt Pilots box will display up to 200 route patterns/hunt lists.


Step 6 In the List of Route Patterns/Hunt Pilots box, choose the route patterns/hunt lists that you want to include in the report.


Note You can generate a report for up to five route patterns/hunt pilots at a time.


Step 7 Click the down arrow to move the chosen route pattern/hunt pilot to the list of Selected Route Patterns/Hunt Pilots box.

The route pattern/hunt pilot that you chose displays in the Selected Route Patterns/Hunt Pilots box.

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 10 Click the View Report button.

The report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Configuring Conference Bridge Reports

Only CAR administrators generate the conference bridge reports. The following sections describe how to configure Conference Call Detail and Conference Bridge Utilization reports:

Configuring Conference Call Details

Configuring Conference Bridge Utilization Reports

Configuring Conference Call Details

Only CAR administrators generate the Conference Call Details report. The Conference Call Details report allows you to generate and view details about conference calls.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail a Conference Call Details report.

Procedure


Step 1 Choose Device Reports > Conference Bridge > Call Details.

The Conference Call Details window displays.

Step 2 In the Report Type pull-down menu, choose either Summary or Detail.

Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 7 or use the default setting, Generate New Report, and go to Step 4.

Step 4 In Select Conference Types, check the check box of the conference type that you want to include in the report as described in Table 7-8.

Table 7-8 Conference Calls Detail Fields 

Parameter
Description

Ad-Hoc

Ad hoc conferences allow the conference controller to let only certain participants into the conference.

Meet-Me

Meet-me conferences allow users to dial in to a conference.


Step 5 If you chose Generate New Report, enter the date range of the period for which you want to see conference call details.


Note Ensure the date and time range does not exceed one month.


Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 7 Click the View Report button.

The report displays.

Step 8 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Configuring Conference Bridge Utilization Reports

Only CAR administrators generate the Conference Bridge Utilization report. The report provides an estimate of the utilization percentage of the conference bridges (cumulative utilization of all the conference bridges that are selected for OnDemand reports) for the period and not the exact utilization. For example, the system calculates the utilization of a conference bridge between 11hrs and 12hrs as the ((Sum of duration of the calls that used the conference bridge in that hour) / (Number of days between the fromDate and toDate selected * Maximum number of streams in the conference bridge * Maximum number of duration in seconds in an hour) * 100)). The value that is calculated will display in the report as the utilization for the time between 11hrs and 12hrs. You can examine the usage based on each hour of a day or on a specified number of days for each week or month.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See the "Configuring CAR System Scheduler" section on page 3-6, for more information.


Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, view, or mail Conference Bridge Utilization reports for each conference bridge type.

Procedure


Step 1 Choose Device Reports > Conference Bridge > Utilization.

The Conference Bridge Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 7-9.

Table 7-9 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the cumulative utilization for each hour in a 24-hour period for the period that you specify in Step 6.

Day of Week

Displays the cumulative utilization for the days of the week that occur within the period that you specify in Step 6.

Day of Month

Displays the cumulative utilization for the days of the month that occur within the period that you specify in Step 6.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 8 or use the default Generate New Report and go to Step 4.

Step 4 From the Conference Bridge Types column in the left pane, choose the conference bridge type(s) that you want to include in the utilization report.

The conference bridges of the particular conference bridge type that you chose display in the List of Devices box.


Note For this report, choose a maximum of five conference bridges.


Step 5 When you have chosen all the conference bridges that you want to include in the report, click the down arrow to add them to the Selected Devices box.

Step 6 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 8 Click the View Report button.

The report displays.

Step 9 If you want to mail the report, click the Send Report button. To send the report, perform the procedure described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Configuring Voice Messaging Utilization Reports

Only CAR administrators generate the Voice Messaging Utilization report. The report provides an estimate of the maximum utilization percentage of the voice-messaging devices for the period and not the exact utilization. For example, the system calculates the utilization of a voice-messaging port/voice-messaging DNs between 11hrs and 12hrs by using the duration of the calls that used the voice-messaging port/voice messaging DNs. The system calculates utilization for the voice-messaging port as the (sum of duration of calls that used the voice-messaging port in that hour*100) / (maximum duration seconds in an hour * number of days between the fromDate and toDate selected). The utilization calculation for voice-messaging DNs represents the (sum of duration of calls that used the voice-messaging DNs in that hour * 100) / (maximum duration seconds in an hour * number of days between the fromDate and toDate selected * maximum number of ports in a gateway that is connected to the voice-messaging DN). The same value will display in the report as the utilization for the time between 11hrs and 12hrs.

You can review the Voice Messaging Utilization report for Voice Messaging Ports only as a newly generated report, and not as a report that the system automatically generates.

You can automatically generate the Voice Messaging Utilization report for Voice Messaging DNs, or you can generate it as a new report. Only CAR administrators can schedule reports for automatic generation. See the "Configuring CAR System Scheduler" section on page 3-6 for more information.


Note The CAR Voice Messaging Utilization report supports the Cisco Unity and Cisco Unity Connection voice-messaging systems.



Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco Unified Communications Manager system.

This section describes how to generate, mail, or view Voice Messaging Utilization reports.

Procedure


Step 1 Choose Device Reports > Voice Messaging > Utilization.

The Voice Messaging Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 7-10.

Table 7-10 Generate Report Fields 

Parameter
Description

Hour of Day

Displays the utilization results for each hour in a 24-hour period for the period that you specify in Step 10.

Day of Week

Displays the utilization for the days of the week that occur within the period that you specify in Step 10.

Day of Month

Displays the utilization for the days of the month that occur within the period that you specify in Step 10.


Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 12, or use the default setting, Generate New Report, and go to Step 4.

Step 4 To choose a voice-messaging DN, click Voice Messaging DNs in the left pane.

The previously configured voice-messaging DN displays.


Note The Voice Messaging DN that displays in this window represents the Voice Messaging DN that you configure in the VoiceMailDn service parameter, which supports the Cisco Messaging Interface service. Set the parameter name VoiceMailDn to the routing pattern that you have created on the machine. Configure this by opening Cisco Unified Communications Manager Administration and clicking on System. Click Service Parameters; then, select the service Cisco Messaging Interface.


Step 5 Choose the voice messaging DN.

The DN that you chose displays in the List of DNs/Ports list box.

Step 6 To choose a voice messaging port, click Voice Messaging Ports in the left pane.

A list of configured voice messaging ports displays.

Step 7 From the list of ports, choose a voice messaging port.

The port that you chose displays in the List of DNs/Ports list box.

Step 8 In Select Voice Messaging DNs/Ports, click the down arrow.

The port that you chose displays in the Selected DNs/Ports list box.

Step 9 Repeat Step 7 and Step 8 until you have chosen the ports that you want to include in the report.


Note For this report, you can choose a maximum of five Voice Messaging Ports/Voice Messaging DNs. You can choose the default Voice Messaging DN and four Voice Messaging Ports, or you can choose five Voice Messaging Ports.


Step 10 If you chose Generate New Report, enter the date range of the period for which you want to see call information.


Note Ensure the date and time range does not exceed one month.


Step 11 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 12 Click the View Report button.

The report displays.

Step 13 If you want to mail the report, click the Send Report button. To send the report, perform the procedure described in the "Mailing a Report" section on page 5-14.


Additional Information

See the "Related Topics" section.

Related Topics

Voice Messaging Utilization Report Results, page 11-46

Conference Bridge Utilization Report Results, page 11-44

Conference Call Detail Report Results, page 11-42

Gateway and Route Utilization Report Results, page 11-38

Gateway Detail Report Results, page 11-33