Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager, Release 6.0(1)
Index
Downloads: This chapterpdf (PDF - 407.0KB) The complete bookPDF (PDF - 3.65MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAC calls     10-25

CDR example     10-26

scenarios     10-79

abandoned calls     10-9

abandoned calls examples     10-10

abandoned calls scenario     10-38

activating CAR     2-1

add incoming number prefix to CDR service parameter     2-3

ad hoc conference linking     10-18

call scenarios     10-50

CDR examples     10-50

administrators, CAR     1-5

alerts

enabling or disabling, by mail     4-8

allowed CDRonDemand get_file_list queries per minute service parameter     2-3

allowed CDRonDemand get_file queries per minute enterprise parameter     2-3

application user     2-4

authCodeDescription, CDR field name     10-100

authenticate and show CAR pages     1-14

authorization code name

system report     6-17

authorization code name report     6-17

authorizationCodeValue, CDR field name     10-102

authorization level

system report     6-18

authorizationLevel, CDR field name     10-101

authorization level report     6-18

automatic

database purge     3-14

report generation     4-6

auto pickup     10-12

auto pickup CDR example     10-13

auto pickup scenarios     10-43

B

barge scenarios     10-66

base rate     4-2

bill

department     5-3

department detail, report results     11-4

department summary, report results     11-2

individual     5-1

individual detail, report results     11-4

individual summary, report results     11-2

C

call control process     10-2

call detail

conference call detail, report results     11-42

call Diagnostics Enabled service parameter     2-2

callIdentifier, CMR field name     10-103

call information record types     10-5

callingPartyNumber, CDR field name     10-86

callingPartyNumberPartition, CDR field name     10-97

callingPartyUnicodeLoginUserID, CDR field name     10-87

call monitoring     10-23

call monitoring CDR example     10-23

call park pickup     10-61

call park reversion scenario     10-62

call park scenarios     10-61

call pickup scenarios     10-42

call recording     10-23

call recording CDR example     10-24

call release cause codes     10-8

call scenarios, CDR     10-36

callSecuredStatus, CDR field name     10-101

call secured status scenarios     10-71

calls with busy or bad destinations     10-10

calls with busy or bad destinations CDR examples     10-10

calls with busy or bad destinations scenarios     10-40

call termination

CDR search by     8-4

call termination cause codes, Cisco-specific, table     10-112

call termination cause codes, table     10-110

call types     10-8

QoS by     6-8

QoS report results by call types     11-20

call usage for assistant-detail

report results     11-10

call usage for assistant-summary

report results     11-11

call usage for manager-detail

report results     11-13

call usage for manager-summary

report results     11-14

CAR

administrators, managers, users     1-5

assistant call usage configuration     5-12

automatic database purge configuration     3-14

automatic report generation/alert configuration     4-6

call termination details, viewing     8-5

CDR/CMR records configuration     9-1, 10-1

CDR error report     6-22

CDR error report configuration     6-22

CDR search

by call precedence levels     8-6

configuration     8-1

malicious calls     8-7

overview     1-12

CDR search by cause for call termination configuration     8-4

CDR search by gateway configuration     8-3

CDR search by user extension configuration     8-1

checklist     1-15

Cisco IP Manager Assistant usage reports, described     5-11

Cisco IP Phone services report configuration     5-13

conference bridge utilization report     7-15

conference call details configuration     7-14

configuration, gateway     3-5

department bills configuration     5-3

described     1-2

device report, described     7-1

device reports

overview     1-10

dial plan default values     3-3

disabling automatic database purge     3-14

event log report output parameters     3-16

event log report status     3-15

export CDR/CMR records results     9-2

gateway report     7-1, 7-8

generate report fields     6-7, 6-9, 6-12, 6-14, 6-20

individual bills configuration     5-2

list of topics     1-1

load CDR and CMR values     3-8

logging off     2-6

malicious call identification     6-19

manager call usage configuration     5-11

manual database purge     3-13

notification limits configuration     4-8

overview     2-1

precedence call summary     6-20

QoS by call types configuration     6-8

QoS by call types report     6-8

QoS by gateway configuration     6-6

QoS by gateway report     6-6

QoS default values     4-5

QoS detail report

call types     6-3

voice quality     6-4, 6-13

QoS detail report configuration     6-2

QoS parameter operators     6-2

QoS parameters

call types     6-9

QoS reports, described     6-1

QoS summary report

call types     6-5

QoS summary report configuration     6-4

QoS values, defining     4-5

rating engine configuration     4-1

report configuration, described     4-1

reports, results     11-1

restoring database purge defaults     3-13

restoring dial plan default values     3-3

searching for users     5-15

system configuration     1-6, 3-1

system log screens, described     3-15

system overview report     6-21

system overview report configuration     6-21

system preferences parameters     3-6

system reports

overview     1-8

system reports, described     6-1

top N, described     5-4

top N by charge

call types     5-5

report types     5-6

top N by charge configuration     5-4

top N by duration

call types     5-7

report types     5-8

top N by duration configuration     5-7

top N by number of calls

call types     5-9

report types     5-10

top N by number of calls configuration     5-9

traffic reports

described     6-10

traffic summary (extn), call types     6-15

traffic summary, call types     6-12

traffic summary by extensions report     6-14

traffic summary by extensions report configuration     6-14

traffic summary report     6-11

traffic summary report configuration     6-11

uninhibited loading of CDR values     3-8

user reports     1-7

user reports, described     5-1

voice messaging utilization report     7-16

car_CDRSearchByCauseCodesReport     8-5

CAR logon error message     2-5

cbarge scenarios     10-68

CDR

automatic database purge configuration     3-14

disabling automatic database purge     3-14

disabling loading     3-7

dump table     11-49

error, report results     11-32

error report     6-22

load schedule configuration     3-7

restoring the default load schedule     3-7

search     8-1

search by cause for call termination     8-4

search by gateway     8-3

search by user extension     8-1

search by user extension, report results     11-48

service parameters, configuring     2-2

values

CDR load     3-8

CDR Agent     10-3

CDR analysis and reporting

general information     1-6

internationalization     1-13, 1-14

CDR Analysis and Reporting Tool

described     2-1

logging off     2-6

CDR call scenarios     10-36

CDR Enabled Flag service parameter     2-2

CDR examples     10-8

CDR field descriptions     10-84

CDR file time interval enterprise parameter     2-3

CDR Log Calls With Zero Duration Flag service parameter     2-2

CDR management     10-3

CDR onDemand Service     10-4

CDR overview     10-3

CDR processing     10-2

cdrRecordType, CDR field name     10-84

cdrRecordType, CMR field name     10-102

CDR repository     10-2

CDR Repository Manager     10-4

CDRs

understanding     1-1

CDR values

uninhibited loading     3-8

Cisco IPMA usage reports

manager call usage     5-11

Cisco IP Phone services

report configuration     5-13

report results     11-16

Cisco personal assistant     10-30

Cisco-specific call termination cause codes, table     10-112

Cisco Unified Communications Manager Assistant call usage reports

assistant call usage     5-12

client matter code

system report     6-16

clientMatterCode, CDR field name     10-101

client matter code report     6-16

client matter code reports     6-16

client matter code scenarios     10-70

cluster ID enterprise parameter     2-3

CMC reports     6-16

CMC scenarios     10-70

CMR dump table     11-49

CMR Field Descriptions (Diagnostic), table     10-102

CMR K-Factor data     10-107

CMR values, CDR load     3-8

codec types, table     10-108

comment, CDR field name     10-100

conference bridge utilization, report results     11-44

conference call detail, report results     11-42

conference calls     10-15

conference calls CDR examples     10-16

conference calls scenarios     10-48

conference drop any party     10-21

conference linking     10-18

conference linking, removing a controller from linked conference     10-56

conference linking, removing a party from a linked conference     10-54

conference linking, removing the linked conference     10-58

conference linking, using transfer or direct transfer     10-52

configuration checklist

CAR     1-15

configuring     6-19, 6-20, 8-6, 8-7

conventions     iii-xiii

customizing, reports for automatic generation     4-7

customizing reports for automatic generation     1-11

D

daily charges, notification limits configuration     4-8

daily reports

scheduling     3-9

database

automatic purge configuration     3-14

disabling automatic purge     3-14

restoring purge defaults     3-13

dateTimeConnect, CDR field name     10-96

dateTimeDisconnect, CDR field name     10-96

dateTimeOrigination, CDR field name     10-85

dateTimeStamp, CMR field name     10-104

department bill

detail     5-3

summary     5-3

department bill detail

report results     11-4

department bill detail, report results     11-4

department bill summary

report results     11-2

department bill summary, report results     11-2

destCallTerminationOnBehalfOf, CDR field name     10-99

destCause_location     10-92

destCause_value, CDR field name     10-93

destConversationID, CDR field name     10-100

destDeviceName, CDR field name     10-98

destDTMFMethod, CDR field name     10-101

destIpAddr, CDR field name     10-91

destLegCallIdentifier, CDR field name     10-90

destMediaCap_Bandwidth, CDR field name     10-102

destMediaCap_g723BitRate, CDR field name     10-94

destMediaCap_maxFramesPerPacket, CDR field name     10-94

destMediaCap_payloadCapability, CDR field name     10-94

destMediaTransportAddress_IP, CDR field name     10-93

destMediaTransportAddress_Port, CDR field name     10-94

destNodeId, CDR field name     10-91

destPrecedenceLevel, CDR field name     10-93

destRSVPAudioStat, CDR field name     10-95

destRSVPideoStat, CDR field name     10-95

destSpan, CDR field name     10-91

destVideoCap_Bandwidth, CDR field name     10-94

destVideoCap_Codec, CDR field name     10-94

destVideoCap_Resolution, CDR field name     10-94

destVideoTransportAddress_IP, CDR field name     10-95

destVideoTransportAddress_Port, CDR field name     10-95

detail

department bill     5-3

department bill, report results     11-4

gateway     7-1

gateway, report results     11-33

individual bill     5-1

individual bill, report results     11-4

QoS, report results     11-16

QoS report     6-2

details report     6-19

deviceName, CMR field name     10-106

device reports     7-1

device reports, CAR     1-10

dial plan, configuration     3-2

directoryNumber, CMR field name     10-104

directoryNumberPartition, CMR field name     10-106

disabling

alerts by mail     4-8

automatic CAR and CDR database purge     3-14

automatic database purge     3-14

CDR loading     3-7

display FAC in CDR service parameter     2-3

document

audience     iii-xii

conventions     iii-xiii

organization     iii-xii

purpose     iii-xi

documentation

related     iii-xiii

DTMF methods     10-72

dump table, CDR and CMR     11-49

duration     4-2

duration, CDR field name     10-98

E

enabling

alerts by mail     4-8

reports for automatic generation     4-7

enabling reports for automatic generation     1-11

enterprise parameter

allowed CDRonDemand get_file queries per minute     2-3

CDRfile time interval     2-3

cluster ID     2-3

enterprise parameters     2-3

error

CDR report     6-22

CDR report, results     11-32

event log

generating     3-15

event log, generating     1-6

event log report

output     3-16

status     3-15

extension

CDR search by     8-1

CDR search by, report results     11-48

F

FAC scenarios     10-70

filename format     10-2

finalCalledPartyNumber, CDR field name     10-92

finalCalledPartyNumberPartition, CDR field name     10-97

finalCalledPartyUnicodeLoginUserID, CDR field name     10-92

flat file format     10-2

forced authorization code scenarios     10-70

forwarded calls     10-11

forwarded calls scenarios     10-41

forward or redirected call CDR examples     10-11

G

gateway

CDR search by     8-3

configuration for CAR     3-5

QoS by     6-6

QoS report results by gateway     11-19

gateway detail

call types     7-3, 7-5

voice quality     7-3

gateway detail, report results     11-33

gateway detail report     7-1

gateway report, configuring     7-1

gateway summary, report results     11-35

gateway summary report     7-4

gateway utilization, report results     11-38

gateway utilization report     7-6

generate report fields     7-7, 7-9, 7-11, 7-12, 7-15, 7-17

generating

event log     3-15

globalCallID_callId, CDR field name     10-85

globalCallId_callId, CMR field name     10-103

globalCallID_callManagerID, CDR field name     10-84

globalCallID_callManagerId, CMR field name     10-103

globalCallId_ClusterId, CDR field name     10-100

globalCallId_ClusterId, CMR field name     10-106

global call identifier     10-5

I

identity management system error message     2-5

idivert scenarios     10-64

iLBC calls     10-25

CDR example     10-26

scenarios     10-79

immediate divert (to voicemail)     10-22

immediate divert (to voicemail) scenarios     10-64

immediate divert CDR example     10-22

IMS error message     2-5

individual bill

configuration     5-2

detail     5-1

summary     5-1

individual bill detail

report results     11-4

individual bill detail, report results     11-4

individual bill summary

report results, report results

department bill summary     11-2

individual bill summary, report results     11-2

intercom     10-29

intercom calls scenario     10-83

intercom CDR example     10-29

internationalization for CDR analysis and reporting     1-13

interpreting personal assistant data in CDRs     10-30

IP addresses     10-8

J

jitter, CMR field name     10-105

joinOnBehalfOf, CDR field name     10-100

K

K-Factor data in CMRs     10-107

L

lastRedirectDn, CDR field name     10-96

lastRedirectDnPartition, CDR field name     10-98

lastRedirectRedirectOnBehalfOf, CDR field name     10-99

lastRedirectRedirectReason, CDR field name     10-100

latency, CMR field name     10-106

legacy call pickup scenarios     10-44

load

CDR schedule configuration     3-7

disabling CDR     3-7

restoring the default CDR schedule     3-7

logging off CAR     2-6

logon error message     2-5

logon page     1-14

M

mailing a report     5-14

mail server parameters     3-1

malicious calls     10-21

malicious calls CDR example     10-21

malicious calls scenarios     10-64

managers, CAR     1-5

manual database purge, configuration     3-13

media information     11-49

meet-me conference CDR examples     10-17

meet-me conferences     10-17

meet-me secure conference scenarios     10-50

mobility     10-27

mobility call pickup example     10-82

mobility follow me example     10-80

mobility handin example     10-80

mobility handout example     10-81

mobility IVR example     10-82

mobility scenarios     10-80

monitor calls scenarios     10-76

monthly reports

scheduling     3-11

N

nodeId, CMR field name     10-103

normal calls scenario     10-38

notification limits     4-8

numberOctetsReceived, CMR field name     10-105

numberOctetsSent, CMR field name     10-104

numberPacketsLost, CMR field name     10-105

numberPacketsReceived, CMR field name     10-104

numberPacketsSent, CMR field name     10-104

number translations     10-6

O

OnBehalfOf codes, table     10-114

on-net calls     10-9

organization     iii-xii

origCalledPartyRedirectOnBehalfOf, CDR field name     10-99

origCalledPartyRedirectReason, CDR field name     10-99

origCallTerminationOnBehalfOf, CDR field name     10-98

origCause_location, CDR field name     10-87

origCause_value, CDR field name     10-87

origConversationID, CDR field name     10-102

origDeviceName, CDR field name     10-98

origDTMFMethod, CDR field name     10-101

originalCalledPartyNumber, CDR field name     10-91

originalCalledPartyNumberPartition, CDR field name     10-97

original calling party on transfer     10-30

original calling party on transfer CDR example     10-30

origIpAddr, CDR field name     10-86

origLegCallIdentifier, CDR field name     10-85

origMediaCap_Bandwidth, CDR field name     10-102

origMediaCap_g72.3BitRate, CDR field name     10-89

origMediaCap_maxFramesPerPacket, CDR field name     10-89

origMediaCap_payloadCapability, CDR field name     10-88

origMediaTransportAddress_IP, CDR field name     10-88

origMediaTransportAddress_Port, CDR field name     10-88

origNodeId, CDR field name     10-85

origPrecedenceLevel, CDR field name     10-88

origRSVPAudioStat, CDR field name     10-90

origRSVPVideoStat, CDR field name     10-90

origSpan, CDR field name     10-86

origVideoCap_Bandwidth, CDR field name     10-89

origVideoCap_Codec, CDR field name     10-89

origVideoCap_Resolution, CDR field name     10-89

origVideoTransportAddress_IP, CDR field name     10-89

origVideoTransportAddress_Port, CDR field name     10-89

overview

automatic report generation     4-6

CAR     2-1

department bill reports     5-3

device reports     7-1

error and event logs     1-6

individual bill reports     5-1

system report     6-21

P

parameters

factoring time of day for rating     4-3

factoring voice quality for rating     4-4

mail server configuration     3-1

setting the base rate and duration for rating     4-2

system configuration     3-1

partitions and numbers     10-6

personal assistant conferencing     10-36

personal assistant conferencing CDR example     10-36

personal assistant data     10-30

personal assistant data in CDRs     10-30

personal assistant direct call     10-31

personal assistant direct call CDR example     10-31

personal assistant interceptor going to media port and transferring the call     10-31

personal assistant interceptor going to media port and transferring the call CDR example     10-31

personal assistant interceptor going to multiple destinations     10-33

personal assistant interceptor going to multiple destinations CDR examples     10-33

personal media interceptor going directly to destination CDR examples     10-32

pickup call CDR example     10-12

pickup calls     10-12

pkid, CDR field name     10-96

pkid, CMR field name     10-106

precedence calls (MLPP)     10-20

precedence calls CDR example     10-20

precedence calls scenarios     10-63

preferences

system configuration     3-6

purge

automatic database configuration     3-14

disabling automatic database     3-14

restoring database defaults     3-13

Q

QoS

default values     4-5

defining values     4-5

notification limits configuration     4-8

QoS by call types, report results     11-20

QoS by call types report     6-8

QoS by gateway, report results     11-19

QoS by gateway report     6-6

QoS detail, report results     11-16

QoS detail report

call types     6-3

voice quality     6-4, 6-13

QoS parameters, call types     6-9

QoS summary, report results     11-18

QoS summary report

call types     6-5

R

rating engine, configuration     4-1

rating parameters

factoring time of day     4-3

factoring voice quality     4-4

setting the base rate and duration     4-2

recording calls scenarios     10-77

redirected calls     10-11

Redirection (3xx) call scenarios     10-74

redirect reason codes, table     10-113

refer calls     10-76

related documentation     iii-xiii

replaces calls scenarios     10-75

report

authorization code name     6-17

authorization level     6-18

CDR error     6-22

CDR search     8-1

CDR search by cause for call termination     8-4

CDR search by gateway     8-3

CDR search by user extension     8-1

Cisco IPMA     5-11

Cisco Unified Communications Manager Assistant     5-12

client matter code     6-16

department bill     5-3

device     7-1

gateway detail report     7-1

gateway summary     7-4

gateway utilization     7-6

individual bill     5-1

mailing     5-14

QoS by call types report     6-8

QoS by gateway report     6-6

QoS detail     6-2

route and line group utilization     7-8

route list utilization     7-10

route pattern/hunt pilot utilization     7-12

system     6-1

system overview     6-21

top N by charge     5-4

top N by duration     5-7

top N by number of calls     5-9

traffic summary     6-11

traffic summary by extensions     6-14

voice-mail utilization     7-16

report configuration, CAR     4-1

report results

call usage for assistant-detail     11-10

call usage for assistant-summary     11-11

call usage for manager-detail     11-13

call usage for manager-summary     11-14

CDR error     11-32

CDR search by user extension     11-48

Cisco IP Phone services     11-16

conference bridge utilization     11-44

conference call detail     11-42

department bill, detail     11-4

department bill, summary     11-2

department bill detail     11-4

gateway detail     11-33

gateway summary     11-35

gateway utilization     11-38

individual bill, detail     11-4

individual bill, summary     11-2

individual bill detail     11-4

individual bill summary     11-2

QoS by gateway     11-19

QoS detail     11-16

QoS report by call types     11-20

QoS summary     11-18

route group utilization     11-38

route list utilization     11-38

route pattern utilization     11-38

system overview     11-31

top N by charge     11-6

top N by duration     11-6

top N by number of calls     11-8

traffic summary     11-22

traffic summary by extensions     11-22

voice mail utilization     11-46

Reports

CAR report results     11-1

reports

automatic generation configuration     4-6

automatic report generation/alert     4-6

customizing for automatic generation     1-11, 4-7

enabling for automatic generation     1-11, 4-7

overview     1-14

scheduling daily     3-9

scheduling monthly     3-11

scheduling weekly     3-10

system overview results     11-31

user     5-1

user, CAR     1-7

restoring

CAR database purge defaults     3-13

default CDR load schedule     3-7

role-based call routing     10-30

route

group utilization, report results     11-38

list utilization, report results     11-38

pattern utilization, report results     11-38

route and line group utilization report     7-8

route list utilization report     7-10

route pattern/hunt pilot utilization report     7-12

route plan utilization report, configuring     7-8

RSVP call scenarios     10-73

S

schedule

CDR load configuration     3-7

restoring the default CDR load     3-7

scheduling

daily reports     3-9

monthly reports     3-11

weekly reports     3-10

search

CDR by cause for call termination     8-4

CDR by gateway     8-3

CDR by user extension     8-1

CDR by user extension, report results     11-48

CDRs     8-1

searching for users, CAR     5-15

secure meet-me conference scenarios     10-50

server, mail parameters     3-1

service parameter

add incoming number prefix to CDR     2-3

allowed CDRonDemand get_file_list queries per minute     2-3

call diagnostics enabled     2-2

CDR Enabled Flag     2-2

CDR Log Calls With Zero Duration Flag     2-2

display FAC in CDR     2-3

show line group member DN in finalCalledPartyNumber CDR field     2-3

short call CDR example     10-11

short calls     10-11

show line group member DN in finalCalledPartyNumber CDR fields service parameter     2-3

speech-enabled directory dialing     10-30

speech-enabled simple ad hoc conferencing     10-30

speech-enabled voice-mail browsing     10-30

successful on-net call CDR examples     10-9

successful on-net calls     10-9

summary

department bill     5-3

gateway     7-4

gateway, report results     11-35

individual bill     5-1

QoS, report results     11-18

traffic     6-11

traffic, report results     11-22

traffic by extensions     6-14

traffic by extensions, report results     11-22

system, CAR     1-6

system overview, report results     11-31

system overview report     6-21

system parameters, configuration     3-1

system preferences

configuration     3-6

system preferences parameters for CAR     3-6

system reports, CAR     1-8

T

table, CDR and CMR dump     11-49

talk-back intercom example     10-83

time of day     4-3

timestamps     10-7

top N

by charge     5-4

by charge, report results     11-6

by duration     5-7

by duration, report results     11-6

by number of calls     5-9

by number of calls, report results     11-8

top N by charge

call types     5-5

report types     5-6

top N by charge, report results     11-6

top N by duration

call types     5-7

configuration     5-7

report types     5-8

top N by duration, report results     11-6

top N by number of calls

call types     5-9

configuration     5-9

report types     5-10

top N by number of calls, report results     11-8

traffic summary     6-11

traffic summary (extn), call types     6-15

traffic summary, call types     6-12

traffic summary, report results     11-22

traffic summary by extensions, report results     11-22

traffic summary by extensions report     6-14

transferred calls     10-13

transferred calls CDR examples     10-13

transferred calls scenarios     10-45

transfer with consultation     10-15

transfer with consultation CDR examples     10-15

transfer without consultation     10-14

transfer without consultation CDR examples     10-14

types of codec, table     10-108

U

uninhibited loading of CDR values     3-8

unsuccessful calls scenarios     10-40

user reports, CAR     1-7

user reports, described     5-1

users, CAR     1-5

using     3-13

utilization

conference bridge, report results     11-44

gateway     7-6

gateway, report results     11-38

route and line group     7-8

route group, report results     11-38

route list     7-10

route list, report results     11-38

route pattern/hunt pilot     7-12

voice-mail     7-16

voice mail, report results     11-46

V

varVQMetrics, CMR field name     10-107

video calls     10-22

video calls CDR example     10-22

video calls scenarios     10-69

viewing     9-2

voice mail utilization, report results     11-46

voice-mail utilization report     7-16

voice quality     4-4

W

weekly reports

scheduling     3-10

whisper intercom example     10-83