Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 9.1(1a)
Important Notes
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Important Notes

Important Notes

CSCur07989 Reinstall Locales

After you upgrade Cisco Unified Communications Manager or the IM and Presence Service, you must reinstall all the locales. Install the latest version of the locales that match the major.minor version number of your Cisco Unified Communications Manager node or IM and Presence Service node. If your system requires only phone locales (user locales), install them after you have installed the Cisco Unified Communications Manager locale. Follow the procedures in this section to install the locales.

Install Locales on Cisco Unified Communications Manager Nodes

User locale files provide translated text for user applications and user web pages in the locale that the user chooses. User locales are country-specific. Use the following procedure to install locales on the node. Optionally, you can follow the software upgrade procedure to install locale files from either a local or a remote source.

Before You Begin
  • Install Cisco Unified Communications Manager on every node in the cluster before you install the Cisco Unified Communications Manager Locale Installer.
  • If you want to use a locale other than English, you must install the appropriate language installers on both Cisco Unified Communications Manager and on IM and Presence. Ensure the locale installer is installed on every node in the cluster (install on the Cisco Unified Communications Manager database publisher node before the subscriber nodes).
  • User locales should not be set until all appropriate locale installers are loaded on both systems. Users may experience problems if they inadvertently set their user locale after the locale installer is loaded on Cisco Unified Communications Manager but before the locale installer is loaded on IM and Presence. If issues are reported, we recommend that you notify each user to sign into Cisco Unified Communications Manager user options pages and change their locale from the current setting to English and then back again to the appropriate language. You can also use the BAT tool to synchronize user locales to the appropriate language.
  • You must restart the nodes for the changes to take effect. After you complete all locale installation procedures, restart each node in the cluster. Updates do not occur in the system until you restart all nodes in the cluster; services restart after the node reboots.
Procedure
    Step 1   Download the locale installer from www.cisco.com.
    Step 2   Click the version of the Cisco Unified Communications Manager Locale Installer.
    Step 3   Click Download to download the installer file to the node.
    Step 4   After downloading the file, save the file to the hard drive and note the location of the saved file.
    Step 5   Double-click the file to begin the installation.
    Step 6   Perform these actions to complete the installation:
    1. Read and accept the license agreement, and then click Next to display the Readme Notes window.
      Note   

      The readme notes contain build-time information such as components and devices that are supported in the released build. The readme may be printed for reference.

    2. Examine and accept the readme notes, and then click Next. The Setup Type window appears.
    3. Select a custom setup type in the Setup Type window to allow you to select or deselect user locales as required, and then click Next.. The Start Copying Files window appears.
    4. Review the setup options, and then click Next.. The Ready to Install the Program window appears.
    1. Click Install to start the installation of the selected user locales.
      Note   

      The speed of installation depends on the performance of the node. It is estimated to take between two to ten minutes to complete the database update. Observe the progress bar and text above it to determine the status of installation.

    Step 7   When the installation is complete, a new dialog requests confirmation of a restart. Should you wish to apply another locale installer, repeat this procedure before restarting the node in order to reduce downtime.
    Step 8   Click Finish. The Setup dialog box displays. Do not click any buttons or press any keys.
    Step 9   When the Setup dialog box automatically closes, you have completed the installation on the node. Install the Cisco Unified Communications Manager Locale Installer on every node in the cluster.
    Step 10   After you complete all locale installation procedures, perform these actions:
    1. Run the following command on the CLI: run sql update enduser set cucm_cdrtime=0
    2. Restart the Sync Agent service in Cisco Unified Serviceability (select Tools > Service Activation).
    3. Restart each node in the cluster.
    Step 11   Verify that your users can select the locale(s) for supported products.

    Troubleshooting Tip

    Make sure that you install the same components on every node in the cluster.


    Install Locales on IM and Presence Service Nodes

    Before You Begin
    • Install the Locale Installer on Cisco Unified Communications Manager. If you want to use a locale other than English, you must install the appropriate language installers on both Cisco Unified Communications Manager and on IM and Presence Service.
    • If your IM and Presence Service cluster has more than one node, make sure that the locale installer is installed on every node in the cluster (install on the IM and Presence database publisher node before the subscriber nodes).
    • User locales should not be set until all appropriate locale installers are loaded on both systems. Users may experience problems if they inadvertently set their user locale after the locale installer is loaded on Cisco Unified Communications Manager but before the locale installer is loaded on IM and Presence Service. If issues are reported, we recommend that you notify each user to sign into Cisco Unified Communications Manager user options pages and change their locale from the current setting to English and then back again to the appropriate language. You can also use the BAT tool to synchronize user locales to the appropriate language.
    • You must restart the server for the changes to take effect. After you complete all locale installation procedures, restart each server in the cluster. Updates do not occur in the system until you restart all servers in the cluster; services restart after the server reboots.
    Procedure
      Step 1   Navigate to cisco.com and choose the locale installer for your version of IM and Presence Service.

      http:/​/​software.cisco.com/​download/​navigator.html?mdfid=285971059

      Step 2   Click the version of the IM and Presence Locale Installer that is appropriate for your working environment.
      Step 3   After downloading the file, save the file to the hard drive and note the location of the saved file.
      Step 4   Copy this file to a server that supports SFTP.
      Step 5   Sign into Cisco Unified IM and Presence Operating System Administration using the administrator account and password.
      Step 6   Choose Software Upgrades > Install/Upgrade.
      Step 7   Choose Remote File System as the software location source.
      Step 8   Enter the file location, for example /tmp, in the Directory field.
      Step 9   Enter the IM and Presence Service server name in the Server field.
      Step 10   Enter your username and password credentials in the User Name and User Password fields.
      Step 11   Choose SFTP for the Transfer Protocol.
      Step 12   Click Next.
      Step 13   Choose the IM and Presence Service locale installer from the list of search results.
      Step 14   Click Next to load the installer file and validate it.
      Step 15   After you complete the locale installation, restart each server in the cluster.
      Step 16   The default setting for installed locales is "English, United States”. While your IM and Presence Service node is restarting, change the language of your browser, if necessary, to match the locale of the installer that you have downloaded.
      Note   

      IM and Presence Service does not currently support Safari browser.

      1. If you use Internet Explorer Version 6.x, perform the following steps:
        1. Choose Tools > Internet Options.

        2. Choose the General tab.

        3. Click Languages.

        4. Use the Move Up button to move your preferred language to the top of the list.

        5. Click OK.

      2. If you use Mozilla Firefox Version 3.x, perform the following steps:
        1. Choose Tools > Options.

        2. Choose the Content tab.

        3. Click Choose in the Languages section of the window.

        4. Use the Move Up button to move your preferred language to the top of the list.

        5. Click OK.

      Step 17   Verify that your users can choose the locales for supported products.
      Tip   

      Make sure that you install the same components on every server in the cluster.


      Bridge Upgrade Fails with Insufficient Disk Space

      This information applies to CSCuj24138.

      Bridge upgrades may fail due to insufficient disk space on servers that have 72GB hard drives, such as the MCS-7835-H2 or the MCS-7835-I2. When this failure occurs, the install.log file displays a message indicating that there is no more space left on the partition.

      This failure may occur when you are upgrading a large cluster, when the database is large, or when the server contains a large amount of TFTP data. If a failure occurs when you upgrade from Cisco Unified Communications Manager Release 7.x to Release 9.1(1), perform one or more of the following actions to create more disk space on the partition:

      • Move log files to other machines.
      • Install the ciscocm.free_common_space_<latest_version>.cop.sgn file; this COP file removes the inactive side in the common partition to increase available disk space.

      Note


      If you install the COP file, you will not be able to switch back to the inactive version.

      Changed License Calculations for Extension Mobility

      This information applies to CSCue14471.

      The Cisco Extension Mobility feature consumes an essential license for Unified Communications Manager 9.0(1) through 9.1(1). With 9.1(1a) this is changed; a user configured with Extension Mobility (device profiles configured under Extension Mobility) only will no longer consume an Essential license. So, a user configured with Extension Mobility only, with no other devices assigned, will not consume an Essential license.

      Cisco Prime Unified Provisioning Manager Business Edition Compatibility

      This information applies to CSCue09155.

      Cisco Unified Communications Manager 9.1(1) is not compatible with Cisco Prime Unified Provisioning Manager Business Edition 9.0(1).

      Cisco Unified Mobility Disclaimer


      Caution


      The Cisco Mobility solution is verified with only Cisco equipment. This solution may also work with other third-party PSTN gateways and Session Border Controllers (SBCs), but each Cisco Mobility feature is not guaranteed to work as expected.

      If you are using this solution with third-party PSTN gateways or SBCs, Cisco technical support may not be able to resolve problems that you encounter.


      Configure LDAP Directory

      You can add users from your corporate directory to the Cisco Unified Communications Manager database by synchronizing the user data to the database. Cisco Unified Communications Manager allows synchronization from the following directories to the database:


      Note


      This is an updated list for this release.
      • Microsoft Active Directory 2000
      • Microsoft Active Directory 2003 R1 & R2 (32-bit)
      • Microsoft Active Directory 2008 R1 (32-bit) & R2 (64-bit)
      • Microsoft Active Directory Application Mode 2003 R1 & R2 (32-bit)
      • Microsoft Lightweight Directory Services 2008 R1 (32-bit) & R2 (64-bit)
      • Sun ONE Directory Server 5.2
      • Sun ONE Directory Server 6.x
      • Oracle Directory Server Enterprise Edition 11gR1
      • OpenLDAP 2.3.39
      • OpenLDAP 2.4

      Jabber Certificate Warnings with IM and Presence Service

      This information applies to CSCum63324.

      When using the Cisco Jabber client, certificate warning messages can be encountered if the IP address is configured as the IM and Presence Service node name. To prevent Cisco Jabber from generating certificate warning messages, the FQDN should be used as the node name.

      Phone Support for URI Dialing Display Preference Service Parameter

      Most Cisco Unified IP Phones do not support the URI Dialing Display Preference service parameter. Regardless of how you configure the service parameter, the phone displays a directory URI, if one is available. To ensure full support of this service parameter, make sure that you install the latest phone builds. This service parameter is fully functional system-wide only after the phone firmware implements the changes.


      Note


      The default value of URI Dialing Display Preference has been changed from "URI" to "DN."


      Upgrade to 9.1(1) Fails with Insufficient Disk Space

      This information applies to CSCuc63312.

      When upgrading Cisco Unified Communications Manager to Version 9.1(1), the upgrade may fail due to insufficient disk space. You will see the following error message:

      There is not enough disk space in the common partition to perform the upgrade. For steps to resolve this condition please refer to the Cisco Unified Communications Manager 9.1(1) Release Notes or view defect CSCuc63312 in Bug Toolkit on cisco.com.

      Reduce Disk Space Utilization

      Follow this procedure to reduce disk space utilization during an upgrade.

      Procedure
        Step 1   Reduce the amount of traces on the system by lowering the low and high watermarks in the Cisco Log Partition Monitoring Tool. The low watermark adjusts by changing the properties of the LogPartitionLowWaterMarkExceeded alert. The high watermark adjusts by changing the properties of the LogPartitionHighWaterMarkExceeded alert. For more information about the Cisco Log Partition Monitoring Tool, see the Cisco Unified Real-Time Monitoring Tool Administration Guide.
        Note   

        After the upgrade, you must restore the high and low watermarks to their original values in order to avoid premature purging of traces. The default value for the high watermark is 85. The default value for the low watermark is 80.

        Step 2   If you still get the error message, install the COP file named ciscocm.free_common_space_v1.0.cop.sgn that you can find on Cisco.com at Cisco Unified Communications Manager Version 9.1 > Unified Communications Manager/ CallManager/ Cisco Unity Connection Utilities > COP-Files.

        This COP file frees disk space to allow the upgrade to proceed.

        Note   

        You must perform an upgrade after applying the COP file.

        Caution   

        You will not be able to switch to the previous version after the COP file is installed. For example, if you are upgrading from Cisco Unified Communications Manager 9.0(1) to Cisco Unified Communications Manager 9.1(1) and the previous version is Cisco Unified Communications Manager 8.6, the COP file clears the space by removing the 8.6 version data that resides in the common partition. So after you apply the COP file, you will not be able to switch to the 8.6 version.

        Note   

        If you are unable to perform the upgrade and continue to receive the error message after applying this COP file, the amount of data present on the running version does not leave adequate space for expanding and executing the upgrade. In this case, you can recover more space by removing unused device firmware from the TFTP path. In some cases, having sufficient space for an upgrade will require that you take a backup, reinstall to a larger capacity disk or larger sized Open Virtual Appliance (OVA), and restore. Contact Cisco Technical Assistance Center (TAC) if you require further assistance.


        Devices Reset while Certificate Regeneration

        This update is applicable for CSCus63274.

        With CIA 2541, all the devices (phones) reset when you regenerate TVS/ CCM/ CAPF client application certificates.