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The following sections provide information about how to use Cisco Prime License Manager.
Follow these steps to begin using Cisco Prime License Manager:
Add a product instance. See Add Product Instance.
To login to a standalone Cisco Prime License Manager, enter your username and password. Click Login.
For coresident configurations, use the following procedure to log in:
Step 1 | Select Cisco Prime License Manager from the list of installed applications. | ||||
Step 2 | Enter your
username and password. Click
Login
The "Getting Started" window appears with options for the following:
|
In a coresident deployment, a custom log-on message created for Cisco Unified Communications Manager is automatically displayed in the Cisco Prime License Manager login window. The message is created through the Cisco Unified Operating System Administration interface. For information about how to create or edit a custom log-on message, see the Cisco Unified Communications Operating System Administration Guide.
Note | A standalone deployment does not support a custom log-on message. |
The following procedure describes how to add a product instance in Cisco Prime License Manager.
Before you upgrade your system, make sure that the older version of the product instance has all of the purchased licenses installed prior to upgrading to a newer version. This will ensure that those licenses are eligible for migration.
Before adding a Cisco Unified Communications Manager instance to Cisco Prime License manager, make sure that the accountlocking setting is disabled. This will help to avoid a 401 error when you attempt to add the product instance. Check the status of the account using the following command: show accountlocking.
Note
"Contains Migratable Licenses" appears in the Status field for all product
instances whose licenses have not yet been migrated to Cisco Prime License
Manager. To make any licenses that are installable at the product instance
available in the
Cisco Prime License Manager, they must be migrated.
For information about migrating licenses, see:
Migrate Licenses to Cisco Prime License Manager.
The following procedure describes how to edit a product instance in Cisco Prime License Manager.
Step 1 | To edit a product instance, select that instance from the Product Instances table. |
Step 2 | From the
General tab of the Product Instance details page, edit the preferred settings
for the product instance.
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When you upgrade a product instance from 8.x and earlier to 9.x and later, you must manually migrate your licenses. With the assistance of the Global Licensing Organization (GLO), you must convert licensing from the old paradigm to the new paradigm. For example, you can transfer licenses from Cisco Unified Communications Manager Release 8.x and older to Release 9.x and later.
This section describes the different migration paths you can follow using Cisco Prime License Manager. Cisco Emergency Responder, Cisco Unified Communications Manager, and Cisco Unity Connection each have their own migration paths.
Note | The migration path you follow depends upon a number of factors (for example: the product type, whether servers contain data from a previous version, and so on). The following flow charts provide a guide for the decisions that must be made to successfully complete your migration. For a broader view of the migration process, see the release notes for the product instance in question. |
Note | If Cisco Prime License Manager is in demo mode, do not create multiple migration requests. Complete the first migration, including installation of the license, prior to initiating a second migration. If a migration request results in multiple license files, install all of them, in order, before proceeding. |
Use the following procedure to plan for migration of product instances whose licenses have not yet been migrated to Cisco Prime License Manager.
The term Standard Migration refers specifically to Cisco Emergency Responder. Cisco Unified Communications Manager and Cisco Unity Connection have their own unique migration paths and are documented separately.
Use the following procedure to plan for migration of product instances whose licenses have not yet been migrated to Cisco Prime License Manager if e-Fulfillment is enabled.
Step 1 | From the Licenses > Fulfillment window in Cisco Prime License Manager, select . |
Step 2 | From the Choose Product Type section, select the type of product to upgrade from the drop-down menu and click Next. |
Step 3 | From the New License Version section, select the version of the product to which you are migrating licenses. |
Step 4 | From the Available Product Instances window, select a product instance and click the arrow to move it to the
Product Instances to Migrate window.
Click Next. |
Step 5 | From the table, you can reduce (but not increase) your license counts in the Licenses to Migrate column. You may also choose to run a compliance check by clicking Run Compliance Check, or reset the license values by clicking Reset Values. Click OK to close the dialog box and then click Next to move on to the Summary and Next Steps section. |
Step 6 | Specify an optional description for the transaction. Read the End User License Agreement and click Finish & Generate Request. |
Step 7 | Enter your Cisco user ID in the Cisco.com (CCO) User ID field. The request is electronically submitted, and processed immediately. Your licenses are installed automatically. |
The term Standard Migration refers specifically to Cisco Emergency Responder. Cisco Unified Communications Manager and Cisco Unity Connection have their own unique migration paths and are documented separately.
Use the following procedure to plan for migration of product instances whose licenses have not yet been migrated to Cisco Prime License Manager if e-Fulfillment is disabled.
Step 1 | From the Licenses > Fulfillment window in Cisco Prime License Manager, select . |
Step 2 | From the Choose Product Type section, select the type of product to upgrade from the drop-down menu and click Next. |
Step 3 | From the New License Version section, select the version of the product to which you are migrating licenses. |
Step 4 | In
the Available Product Instances window, select a product instance and click the arrow to move it to the
Product Instances to Migrate window.
Click Next |
Step 5 | From the table, you can reduce (but not increase) your license counts in the Licenses to Migrate column. You may also choose to run a compliance check by clicking the Run Compliance Check button, or reset the license values by clicking the Reset Values button. Click OK to close the dialog box and then click Next to move on to the Summary and Next Steps section. |
Step 6 | In the Summary and Next Steps section, you can view and save a summary of the changes you made. To view the summary, click View Summary. A default name for the summary also appears in the Name field using the format <productname>-migrate-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. Click Finish & Generate Request. |
Step 7 | Copy the selected text to your clipboard or click Save it to a file on your computer. |
Step 8 | Select License Migration Portal under Step 2 and paste the copied text in the designated field or select the saved file from your computer. |
Step 9 | Click Close to return to the License Fulfillment page. |
The following flow chart will aid you in migrating Cisco Unified Communications Manager licenses to Cisco Prime License Manager:
Use the following procedure to plan for migration of all Unified Communication product instances whose licenses have not yet been migrated to Cisco Prime License Manager.
Step 1 | From the window in Cisco Prime License Manager, select . | ||||||||||
Step 2 | In the Migrate Licenses to Cisco Prime License Manager wizard, select Unified CM from the drop-down menu in the Choose Product Type section. | ||||||||||
Step 3 | From the New License Version section, select the version of the product to which you are migrating licenses. The migration process is outlined in this section, and is dependent on the type of product you select. | ||||||||||
Step 4 | Click Next. | ||||||||||
Step 5 | To upgrade a product instance, select the product instance in
the Available Product Instances window and click the arrow to move it to the
Product Instances to Migrate window.
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Step 6 | Click Next. | ||||||||||
Step 7 | The Summary of Pre-Upgrade Product Instance Data table
lists the product instances you selected in the previous step. This table
cannot be edited. Below the table are a number of fields that require input:
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Step 8 | In this Summary and Next Steps section, indicate how the upgrade was ordered: If you select "Upgraded using one or more service contracts", enter the UCSS/ESW Contract Numbers. If you select "Purchased the upgrade", enter the Sales Order Numbers. | ||||||||||
Step 9 | Enter your
Cisco user ID in the
Cisco.com
(CCO) User ID field.
Company Name and the field used to capture additional information are optional. However, if you enter the company name, it is used in the subject line of the email and is included in the name of the zip file. A default name for the summary also appears in the Name field using the format <productname>-migrate-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. Click Finish & Generate Request. | ||||||||||
Step 10 | From the License
Migration Request and Next Steps window, download the License Migration
Request zip file to your computer.
Email the License Migration Request to Cisco licensing support using the link provided. Click Close to return to the License Fulfillment page. |
The following flow chart will aid you in migrating Cisco Unity Connection licenses to Cisco Prime License Manager:
Use the following procedure to plan for migration of all Unity Connection product instances whose licenses have not yet been migrated to Cisco Prime License Manager.
Step 1 | From the window in Cisco Prime License Manager, select . | ||||||||||
Step 2 | In the Migrate Licenses to Cisco Prime License Manager wizard, select Unity Connection from the drop-down menu in the Choose Product Type section. | ||||||||||
Step 3 | From the New License Version section, select the version of the product to which you are migrating licenses. The migration process is outlined in this section, and is dependent on the type of product you select. | ||||||||||
Step 4 | Click Next. | ||||||||||
Step 5 | To upgrade a product instance, select the product instance in the Available Product Instances window and click the arrow to move it to the Product Instances to Migrate window. | ||||||||||
Step 6 | Click Next. | ||||||||||
Step 7 | The License
Counts section prompts you to select one of two options
relating to Cisco Unified Workshop Licenses (CUWL):
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Step 8 | The option you selected in Step 4 determines
the information displayed in the Summary
and Next Steps section.
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The following are alternate migration paths, available for use under specific circumstances:
Upgrades completed without LCU Report
The Cisco Prime License Manager Migration Utility relies on DLU and license usage retained during the upgrade.
In situations where a product is upgraded to 9.x, 10.x, or 11.x without running License Count Utility on a pre-9.x version. Please contact the Cisco licensing office and have the license file reissued if changes are required.
Fresh install with imported pre-9.x data
A migration may be required following a fresh install in situations where pre-9.0 DLU or license information is not available in Release 9.x, 10.x, or 11.x VM. This may occur when:
The following procedure enables you to perform a migration after a fresh install. This procedure requires that an LCU report be run against pre-upgrade product instance, if still accessible, or that MAC addresses of the pre-upgrade product instances be available.
Step 1 | From the window in Cisco Prime License Manager, click . |
Step 2 | In the Migrate Licenses to Cisco Prime License Manager wizard, select the type of product to upgrade and the version from the drop-down menus in the Choose Product Type section. The migration process is outlined in this section, and is dependent on the type of product you select. |
Step 3 | Click Next. |
Step 4 | From the Choose Product Instances section appears, check the checkbox next to Show additional Unified CM product instances. Selecting this option allows you to view products without prior version data. |
Step 5 | To migrate a product instance, select it in the Available Product Instances window and click the arrow to move it to the Product Instances to Migrate window. Click Next. |
Step 6 | After you have read the contents of the Additional Information Will Be Required window, click Continue to close the window. |
Step 7 | Enter the following information in the License
Counts section:
|
Step 8 | Download the License Migration Request zip file to your computer. |
Step 9 | Email the License Migration Request to Cisco licensing support using the link provided. |
Step 10 | Click Close to return to the License Planning window. |
Product licensing has a grace period from the time that users are configured on the system. For Cisco Unified Communications Manager and Unity Connection, the grace period is 60 days.
The Global Licensing Operations (GLO) Team is available 24 x 7 x 365 and has knowledgeable agents that can help process your request and route it to the team best able to assist you. Expect a response within 48-72 hours.
Use the following procedure to plan the addition of new licenses.
Step 1 | From the Create an Add Licenses Plan. window in Cisco Prime License Manager, click |
Step 2 | From the Choose Product section, select the product type and license version of the product to which you will be adding a licence. Click Next. |
Step 3 | From the
License Counts section, adjust the number of
licenses that will be allocated to each type of license and click
Save to
save your changes for that license type. You may also choose to run a
compliance check by clicking
Run
Compliance Check, or reset the license values by clicking
Reset
Values. After the number of licenses has been set, click
Next.
Clicking the arrow next to each license type reveals additional information about that license type. |
Step 4 | If your compliance check fails, you can return to License Counts to make additional changes. If the compliance check passes, click Next to move to the next section. |
Step 5 | In Summary and Next Steps section, you can view and save a summary of the changes you made. You can also enter your own summary name and description. |
Step 6 | To view the summary, click View Summary. The Save Summary in Cisco Prime License Manager option is selected by default. A default name for the summary also appears in the Name field using the format <product-type>-add-<date-time-stamp> format. Instructions for placing your order and fulfilling your licenses also appear in this section. |
Step 7 | Click Finish |
Place your order: Purchase your licenses or use your service contract to get a PAK.
Fulfill your licenses: Enter your PAK into the License Fulfillment screen of Cisco Prime License Manager and, through the e-Fulfillment process, fulfill your licenses. Cisco Prime License Manager communicates with Cisco licensing servers and your new licenses will be installed and ready to use.
Complete the following procedure to electronically fulfill your licenses.
Create a licenses plan.
Step 1 | From the Cisco Prime License Manager main menu, choose . |
Step 2 | In eFulfillment mode, click Fulfill Licenses from PAK. |
Step 3 | Choose Add licenses from a new PAK and enter the Product Authorization Key (PAK) code. If you have previously entered PAKs in Cisco Prime License Manager, choose Add licenses from an already-installed PAK that supports partial fulfillment and select the existing PAK code from the drop-down list. |
Step 4 | Click Next. |
Step 5 | If prompted for your Cisco.com account information, enter the username and password you entered when you registered at Cisco.com. |
Step 6 | Click OK. If there are licenses remaining to be fulfilled (and the PAK username and password are validated), the Fulfill Licenses section appears. |
Step 7 | The licenses within the PAK are listed by SKU name. The numbers of each license are categorized under a number of headings to indicate how many have been fulfilled and how many are remaining. You can specify the number of licenses you want to fulfill by selecting Fulfill in the Actions column for that license type. The Fulfill Licenses window appears. |
Step 8 | Specify the count in the Fulfill column, and click Save |
Step 9 | Click
OK to
close the window.
|
Step 10 | After you have fulfilled your licenses, you may choose to Run Compliance Check to ensure that you are in compliance. |
Step 11 | Click Next to review your changes. If you are not satisfied with your changes, click Previous to return to the Fulfill Licenses section. |
Step 12 | If you are satisfied with your changes, click Next in the Fulfill Licenses section. |
Step 13 | In the Transaction Options and License Agreement section, enter a description (optional). You can associate this transaction with a saved license summary by selecting that option and then selecting the name of the license summary from the drop-down list. |
Step 14 | Indicate that you accept the conditions of the End User License Agreement. |
Step 15 | Click Finish. Upon successful completion of the e-Fulfillment process, the new fulfillment appears in the License Fulfillment table. |
There are three types of license upgrades:
Note | Upgrade licenses can only be used to convert currently installed licenses. |
Use the following procedure to fulfill a major version upgrade using eFulfillment.
Step 1 | From the Cisco Prime License Manager main menu, select . | ||||||
Step 2 | In eFulfillment mode, click Fulfill Licenses from PAK. | ||||||
Step 3 | Select Add licenses from a new PAK and enter the Product Authorization Key (PAK) code. If you have previously entered PAKs in Cisco Prime License Manager, you can select Add licenses from an already-installed PAK that supports partial fulfillment. After you have selected that option, select the existing PAK code from the drop-down menu. | ||||||
Step 4 | Click Next. If prompted for your Cisco.com account information, enter the username and password you entered when you registered at Cisco.com. | ||||||
Step 5 | Click OK. If there are licenses remaining to be fulfilled (and the PAK username and password are validated), the Fulfill Licenses section appears. Licenses can only be fulfilled using the cisco.com account to which they were initially issued. | ||||||
Step 6 | The licenses
within the PAK are listed by SKU name. The numbers of each license are
categorized under a number of headings to indicate how many have been fulfilled
and how many are remaining.
You can
specify the number of licenses you want to fulfill by selecting
Fulfill in
the Actions column for that license type. In the Fulfill Licenses window you can specify the license version, feature, or both, and click
Save then
click
OK to
close the window. The updated count now appears in the Fulfill column of the
Fulfill Licenses table.
| ||||||
Step 7 | Click Next to review your changes. If you are not satisfied with your changes, click Previous to return to the Fulfill Licenses section. If you are satisfied with the changes, click Next to move to the next section. | ||||||
Step 8 | Click Next in the Fulfill Licenses section opens the Transaction Options and License Agreement section. In this section, you may enter a description (optional). You may also associate this transaction with a saved license summary by selecting that option and then selecting the name of the license summary from the drop-down list. | ||||||
Step 9 | Select the checkbox to accept the conditions of the End User License Agreement. | ||||||
Step 10 | Click Finish. Upon successful completion of the e-Fulfillment process, the new fulfillment appears in the License Fulfillment table. |
Next to the Fulfill Licenses from PAK option on the License Fulfillment page, there is another option entitled "Other Fulfillment Options".
In Manual Fulfillment mode, selecting the drop-down arrow under this option reveals only one option: Generate License Request.
In eFulfillment mode, selecting the drop-down arrow under this option reveals three options:
To fulfill licenses from a file on your computer:
To obtain a new license (using Manual fulfillment), you must first generate a license request through the Licenses > Fulfillment page, and then use the information generated to submit a request. You will then receive your license file via email. Use the following procedure to generate a license request.
The "Retrieve Fulfilled Licenses" option is exclusive to e-Fulfillment. This feature connects to the Cisco licensing servers to retrieve and install the licenses that have been fulfilled for this Prime License Manager. This feature is useful if you wish to synchronize your Cisco Prime License Manager with the Cisco back office with regard to licenses that have been fulfilled.
Use the following procedure to retrieve fulfilled licenses:
Log in to Cisco Prime License Manager.
Select
.If not already selected, click the Enable button to enable e-Fulfillment.
Under Other Fulfillment Options, select Retrieve Fulfilled Licenses. The Retrieve Fulfilled Licenses window appears.
Enter your Cisco Username and Password. You can add a description (optional) in the Transaction Description field.
Click the Retrieve and Install Licenses button.
Your Cisco Prime License Manager is synchronized with the Cisco back office and all licenses currently fulfilled are installed.
With the release, Cisco Prime License Manager allows Encryption PAK to be fulfilled when required by the associated products like Cisco Unified Communications Manager, Release 10.5(2)SU6, and Cisco Unity Connection, Release 10.5(2)SU6 run in mixed-mode. Encryption license is fulfilled either by eFulfillment mode or Manual Fulfillment mode.
For more details on eFulfillment, see Upgrade Existing Licenses and for Manual Fulfillment, see Generate License Request sections of this chapter.