Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 9.1(1)
CTI Supported Devices
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CTI Supported Devices

Table Of Contents

CTI Supported Devices


CTI Supported Devices


Table E-1 provides information about CTI supported devices.

You can see the latest list of Cisco CTI Supported Devices at http://developer.cisco.com/web/jtapi/wikidocs

Table legend:

: supported, : not supported, NA: Not Applicable.

Table E-1 CTI Supported Device Matrix 

Device/Phone Model
SCCP
SIP
Comments

Analog Phone

You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .

Cisco 12 S

End of Software Maintenance Release 2001

Cisco 12 SP

End of Software Maintenance Release 2001

Cisco 30 SP+

End of Software Maintenance Release 2001

Cisco 6901

SIP devices require firmware update 9.1(1) available on Cisco.com

Cisco 6911

SIP devices require firmware update 9.1(1) available on Cisco.com

Cisco 6921

PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6941

PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6945

PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 6961

PhoneSetDisplay() interface is not supported. SIP devices require firmware update 9.1(1) available on Cisco.com.

Cisco 7902

End of Software Maintenance Release 2007

Cisco 7905

End of Software Maintenance Release 2007

Cisco 7906

 

Cisco 7910

End of Software Maintenance Release 2007

Cisco 7911

 

Cisco 7912

End of Software Maintenance Release 2007

Cisco 7914 Sidecar

End of Software Maintenance Release 2010

Cisco 7915 Sidecar

 

Cisco 7916 Sidecar

 

Cisco 7920

End of Software Maintenance Release 2008

Cisco 7921

 

Cisco 7925 & 7925-EX

 

Cisco 7931

CTI supported only if rollover is disabled. Starting withrelease 7.1 this device is supported when corresponding role is added to user.

Cisco 7935

End of Software Maintenance Release 2005

Cisco 7936

End of Software Maintenance Release 2011

Cisco 7937

 

Cisco 7940

End of Software Maintenance Release 2011

Cisco 7941

 

Cisco 7941G-GE

End of Software Maintenance Release 2009

Cisco 7942

 

Cisco 7945

 

Cisco 7960

End of Software Maintenance Release 2011

Cisco 7961

 

Cisco 7961G-GE

End of Software Maintenance Release 2009

Cisco 7962

 

Cisco 7965

 

Cisco 7970

End of Software Maintenance Release 2009

Cisco 7971

End of Software Maintenance Release 2009

Cisco 7975

 

Cisco 7985

End of Software Maintenance Release 2011

Cisco 8941

 

Cisco 8945

 

Cisco 8961

phoneSetDisplay() interface is not supported

Cisco 9951

phoneSetDisplay() interface is not supported

Cisco 9971

phoneSetDisplay() interface is not supported

Cisco Cius

CTI support added in release 8.5(1)

phoneSetDisplay() interface is not supported

XSI interface is not supported.

Silent Monitoring/Recording is not supported

Cisco IP Communicator

CTI support added in release 7.1(2)

Cisco Jabber for Windows - Softphone Mode

CTI support added in release 9.0(1)

Cisco Jabber for Windows - Extend & Connect Mode

Requires Unified CM 9.0(1) and Jabber for Windows 9.1

Cisco Jabber for Windows - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-answer requires device speakerphone support.

Cisco Jabber for Mac - Softphone Mode

CTI support added in release 8.6(1)

Cisco Jabber for Mac - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-answer requires device speakerphone support.

Cisco Unified Personal Communicator - Softphone Mode

CTI support added in release 8.5(1)

Cisco Unified Personal Communicator - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Softphone Mode

CTI support added in release 8.5(2)

Cisco Unified Communicator Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Web Communicator for Quad - Softphone Mode

Not a CTI supported device.

Cisco Web Communicator for Quad - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco Unified Communications Integration for WebEx Connect - Softphone Mode

Not a CTI supported device.

Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode

Refer to the device model under remote control to determine CTI support.

Click-to-Answer requires device speakerphone support.

Cisco VGC Phone

 

VG248

You can find information on the limitations of this device in Cisco JTAPI Developer Guide for Cisco Unified CallManager 4.1(3) .

CTI Port

CTI supported device that does not use SCCP or SIP.

CTI Remote Device

CTI supported device that does not use SCCP or SIP.

CTI Route Point

CTI supported device that does not use SCCP or SIP.

CTI Route Point (Pilot Point)

CTI supported device that does not use SCCP or SIP.