Cisco Unified CallManager Bulk Administration Guide, Release 5.1(3)
Resetting Passwords and PINs
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Resetting Passwords and PINs

Table Of Contents

Resetting Passwords and PINs

Resetting Passwords and PINs

Using Query to Reset User Password and PIN

Using a Custom File to Reset User Password and PIN

Related Topics


Resetting Passwords and PINs


You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options window. You can also reset the PINs for the extension mobility feature that users use when they log in to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password or to a default PIN without updating any other attributes.

Resetting Passwords and PINs

You have two ways to choose users for resetting passwords and PINs:

Using Query to Reset User Password and PIN

Using a Custom File to Reset User Password and PIN

Using Query to Reset User Password and PIN

To use a query to locate users and reset passwords and PINs to a default value, use the following procedure.

Procedure


Step 1 Choose Bulk Administration > Users > Reset Password/PIN > Query.

The Reset Password/PIN for Users Query window displays.

Step 2 To locate the users that you want to reset, define the query filter.

Step 3 From the first Find User where drop-down list box, choose one of the following criteria:

User ID

First Name

Middle Name

Last Name

Manager

Department

From the second Find User where drop-down list box, choose one of the following criteria:

begins with

contains

is exactly

ends with

is empty

is not empty

Step 4 Specify the appropriate search text, if applicable, and click Find.


Note To choose users from more than one department, enter multiple departments separated with a comma in this field. For example, to choose users from departments 12 and 14, enter 12, 14 in the third box instead of performing two operations.



Tip To find all users that are registered in the database, click Find without entering any search text.


Step 5 To further define your query, you can choose AND or OR to add multiple filters and repeat steps 3 and 4.

Step 6 Click Find.

A list of discovered users displays by:

User ID

First Name

Middle Name

Last Name

Manager

Department Name

LDAP Sync Status

Step 7 Click Next.

Step 8 Enter the values that you want to update for all the records that you defined in your query.

Password—Enter the default password that users use when they log on to the Cisco Unified IP Phone User Options window.

Confirm Password—Reenter the password.

PIN—Enter the default PIN for the extension mobility feature that users should use when they log in to a Cisco Unified IP Phone.

Confirm PIN—Reenter the PIN.

Step 9 In the Job Information area, enter the Job description.

Step 10 Click the Run Immediately radio button to change passwords or PINs immediately or, click Run Later to change them at a later time.

Step 11 Click Submit to create a job for resetting passwords or PINs.

Step 12 Use the Job Scheduler option in the Bulk Administration main menu to schedule and activate this job.

For more information on jobs, see the Chapter 52, "Scheduling Jobs."

For information on log files, see "BAT Log Files" section on page 57-17.


Additional Topics

See the "Related Topics" section.

Using a Custom File to Reset User Password and PIN

To locate users and to reset passwords and PINs to default values, you can create a custom file of user IDs by using a text editor.

Before You Begin

1. Create a text file that lists each user ID on a separate line for which you want to reset password or PIN.

2. Upload the custom file into Cisco Unified CallManager first node. See "Uploading a File" section.

To reset user passwords and PINS by using a custom file, use the following procedure.

Procedure


Step 1 Choose Bulk Administration > Users > Reset Password/PIN > Custom File.

The Find and List Users - Reset Pwd/Pin for users based on custom file window displays.

Step 2 In Reset Pwd/PIN for Users where drop-down list box, choose the field that you used in the custom file from the following options:

User ID

First Name

Middle Name

Last Name

Department

Step 3 In the In Custom File drop-down list box, choose the filename for the custom file.

Step 4 In the Job Information area, enter the Job description.

Step 5 Click the Run Immediately radio button to change passwords or PINs immediately or, click Run Later to change them at a later time.

Step 6 Click Submit to create a job for resetting passwords or PINs.

Step 7 Use the Job Scheduler option in the Bulk Administration main menu to schedule and activate this job.

For more information on jobs, see the Chapter 52, "Scheduling Jobs."

For information on log files, see "BAT Log Files" section on page 57-17. The log file displays the number of users that were updated and the number of records that failed, including an error code.


Additional Topics

See the "Related Topics" section.

Related Topics

Using Query to Reset User Password and PIN

Using a Custom File to Reset User Password and PIN