Cisco Unified Communications Manager Features and Services Guide, Release 7.1(2)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

access, restricting with partitions 5-18

access control

MLPP numbering plan

example (figure) 30-25

explained 30-25

precedence patterns

example (figure) 30-25

explained 30-25

access lists

configuration 13-24

configuration settings (table) 13-27

configuring 13-26

deleting 13-27

finding 13-24

member details configuration settings (table) 13-28

ac user

associating with devices and pilot points 11-27

ad hoc conference

interactions with logical partitioning 27-24

agent call

barging or monitoring 29-12

alert, call pickup 5-19

alternate party diversion (APD)

example (figure) 30-14

explained 30-13

announcements

blocked precedence 30-23

blocked precedence (figure) 30-23

busy station 30-24

MLPP 30-21

unauthorized precedence 30-22

unauthorized precedence (figure) 30-23

annunciator

IPv6 25-17

application dial rules

configuring for Web Dialer 15-11

application users

configuring for Web Dialer 15-8

Attendant Console

See Cisco Unified Communications Manager Attendant Console

audio sources

configuring 31-18

creating for MOH 31-12

for MOH 31-12

managing for MOH 31-13

multicast 31-13

storing for MOH 31-12

unicast 31-13

auto call pickup

described 5-17

interactions with Cisco Unified Mobility 13-19

automated alternate routing (AAR)

MLPP interaction 30-32

B

bandwidth

insufficient with AAR for MLPP 30-32

Barge

interactions with logical partitioning 27-32

barge

activating with built-in conference bridge 1-15

built-in and shared conference bridge differences (table) 1-5

configuration checklist (table) 1-2

configuring 1-15

described 1-5

installing and activating 1-14

interactions and restrictions 1-11

intercom usage 24-6

overview 1-1

party entrance tone 1-9

PLAR support 1-12

related topics 1-16

service parameters 1-16

softkey 1-7

system requirements 1-10

BIB call information and call display 29-26

BLF

configuring for directed call park 4-23

directed call park configuration settings 4-24

BLF/SpeedDial

buttons 32-20

configuration settings (table) 4-24, 32-21

configuring 32-19

built-in bridge

See BIB

built-in conference bridge, barge 1-15

busy lamp field call pickup

configuration checklist (table) 5-7

described 5-16

example 5-17

C

Call Back

additional information for Call Back notification with phones that are running SIP 2-8

configuration checklist 2-1

description 2-2

interactions and restrictions 2-7

interactions with Call Forward, iDivert, and Voice-Mail System features 2-8

overview 2-1

setting service parameters 2-11

softkey template 2-9

suspend/resume functionality 2-5

system requirements 2-6

understanding 2-3

call classification configuration settings (table) 20-8

call display restrictions

configuration checklist (table) 3-1

configuring 3-6

configuring in translation pattern 24-26

configuring phones for 3-8

enabling 3-3

interactions

call park 3-5

conference 3-6

conference list 3-6

extension mobility 3-6

listed 3-5

voice mail 3-6

introduction 3-2

overview 3-1, 3-3

related topics 3-14

sample call flow (figure) 3-13

sample configurations

calling search spaces 3-10

call park 3-13

devices 3-10

gateways 3-10

listed 3-9

translation patterns 3-11

scenarios 3-4

service parameter for connected number display 3-14

system requirements 3-4

translation patterns for 3-7

with Cisco Extension Mobility 8-13

called digits transformation (figure) 26-12

called party

transformations

and local route groups 26-11

call forward

MLPP interaction 30-30

call forwarding

interactions with logical partitioning 27-22

calling party normalization

activating 7-15

BAT support 7-12

Call Detail Record support 7-12

calling party number type 7-17

calling party transformation CSS 7-24

CAR support 7-12

Cisco Extension Mobility support 7-13

Cisco Unified Communications Manager Assistant support 7-12

Cisco Unity Connection support 7-12

Cisco Unity support 7-12

configuration checklist 7-1

configuring 7-15

device mobility support 7-13

forwarding calls 7-11

globalizing described 7-5

information for end users 7-25

installing 7-15

interactions 7-11

localizing, described 7-7

mapping global number to local variant 7-9

phone support 7-10

related topics 7-26

restrictions 7-14

service parameters 7-15

system requirements 7-10

transferring calls 7-11

calling party transformation patterns 7-7

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 9-21

configure display in drop-down list box 24-37

partition limitations 24-18

SUBSCRIBE (for Presence) 32-11, 32-14

call monitoring

See monitoring

call park

Cisco Unified Communications Manager Attendant Console usage 11-17

configuration checklist (table) 4-2

configuration settings (table) 4-14

configuring 4-11

configuring a number 4-13, 4-21

deleting a number 4-15

directed

via DTMF with Cisco Unified Mobility 13-13

example with MOH 31-8

finding a number 4-12

installing and activating 4-11

interactions 4-8

interactions with logical partitioning 27-27

interaction with call display restrictions 3-5

introduction 4-4

overview 4-1

restrictions 4-10

setting service parameters 4-11

system requirements 4-7

usage example 4-5

call pickup

activating 5-22

auto

described 5-17

interactions with Cisco Unified Mobility 13-19

busy 5-18

busy lamp field

configuration checklist (table) 5-7

described 5-16

call pickup group

assigning to a directory number 5-29

defining a pickup group for other group pickup 5-29

configuration checklist (table) 5-1

configuring 5-23

directed

configuration checklist (table) 5-5

described 5-12

examples 5-12

group call pickup

described 5-11

installing 5-22

interactions

call accounting 5-21

calling search space 5-21

dependency records 5-21

listed 5-20

partitions 5-21

route plan report 5-20

time of day 5-21

interactions and restrictions 5-20

interactions with logical partitioning 27-26

introducing 5-9

no answer 5-18

no bandwidth 5-18

notification 5-19

other group

configuration checklist (table) 5-3

described 5-11

overview 5-1

phone feature described 5-10

related topics 5-30

restricting access 5-18

restrictions

listed 5-22

service parameters 5-23

system requirements 5-19

using with partitions 5-18

call pickup group

configuration settings (table) 5-25

configuring 5-23, 5-25

deleting 5-28

finding 5-24

call preservation

with intercom 24-6

with MLPP 30-32

call queuing 11-12

call recording

See recording

call throttling

introduction 6-1

related topics 6-3

troubleshooting 6-2

call transfer

interactions with logical partitioning 27-23

MLPP interaction 30-31

call waiting

MLPP interaction 30-31

cBarge

activating with shared conference bridge 1-15

interactions with logical partitioning 27-32

party entrance tone 1-9

PLAR support 1-12

softkey 1-8

CDR

recording for precedence calls 30-30

CEF

See Cisco Extended Functions

channel nonpreemptable 30-17

Cisco CallManager Attendant Console Server service

service parameters 11-37

understanding 11-13

Cisco Customer Response Platform

components 12-5

Cisco Extended Functions

activating for QRT 33-22

DB Change Notifier 33-6

DBL library 33-5

multiple applications in a cluster 33-8

QBEHelper 33-5

redundancy manager 33-6

screen helper and dictionary 33-6

SDI Trace and Alarm 33-6

service architecture 33-4

service architecture (figure) 33-5

service dependency 33-7

service dependency (figure) 33-7

service parameters for QRT 33-24

Cisco Extension Mobility

adding the Cisco Extension Mobility service 8-17

configuration checklist (table) 8-1

configuration example 8-16, 8-17

configuration guidelines 8-16

configuring 8-15

creating a default device profile for each Cisco Unified IP Phone type 8-22

creating the device profile for a user 8-24

description 8-5

device profiles

default 8-5

understanding 8-4

user 8-5

equivalency 8-10

illustrated (figure) 8-6

information for users 8-29

installing 8-15

interactions

bulk administration tool 8-12

call display restrictions 8-13

Cisco Unified Communications Manager Assistant 8-13

Cisco Unified Communications Manager Attendant Console 8-13

intercom 8-13

IPv6 8-14

listed 8-12

Presence 32-11

Pv6 25-17

services that are running on the same server 8-12

interactions and restrictions 8-12

interactions with logical partitioning 27-28

intercom interactions 24-7

introducing 8-4

login and logout behavior 8-7

login call flow 8-8

logout call flow 8-9

overview 8-1

related topics 8-30

restrictions 8-14

setting service parameters (table) 8-18

SIP support 8-7

subscribing phones 8-28

system requirements 8-11

user device profile, associating 8-27

using 8-29

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 9-7, 10-6

Cisco Unified Communications Manager

IPv6 25-18

MOH servers 31-9

Cisco Unified Communications Manager Assistant

architecture overview 9-6, 10-5

assistant console dialog options 9-42, 10-30

assistant console interface 9-9, 10-7

assistant interfaces 9-10, 10-8

bulk administration tool 9-13, 10-11

calling party normalization 9-13, 10-11

calling search space and partitions, configuration tips 9-21

Cisco Unified IP Phone interface 9-10, 10-8

Cisco Unified IP Phone Services, configuration tips 9-28

configuration checklist for proxy line support (table) 9-2

configuration checklist with shared line support (table) 10-2

configuration wizard for proxy line 9-18

configuring assistant phones, tips 9-30

configuring assistant proxy and incoming intercom lines 9-36

configuring manager and assigning assistant for proxy line 9-33

configuring manager and assigning assistant for shared line 10-22

configuring manager phones, tips 9-29

configuring manager primary and incoming intercom lines 9-33, 10-22

configuring shared and incoming intercom lines for assistant 10-25

database access architecture, understanding 9-10, 10-8

deleting assistant information 9-38, 10-26

deleting manager information 9-35, 10-24

dial rules configuration 9-40, 10-28

extension mobility 9-13, 10-11

installing and activating 9-17, 10-14

installing the assistant console application 10-28

interactions 9-12

intercom 9-16, 10-13

intercom usage 24-6

IPMASecureSysUser 9-27, 10-18

IPv6 9-14, 10-11

manager and assistant configuration 10-21

manager and assistant phone configuration 9-28, 10-19

manager assistant administration interface 9-11, 10-9

manager configuration 9-42, 10-30

manager interfaces 9-10, 10-8

message waiting indicator 9-16

more information 10-31

multilevel precedence and preemption 9-15

Multilevel Precedence and Preemption (MLPP) 10-13

phones, configuration tips 9-32, 10-21

providing information to managers and assistants 9-40, 10-28

reporting tools 9-14, 10-12

restrictions 9-12, 9-16, 10-13

route point configuration tips 9-23

scalability 9-26, 10-17

security 9-27, 10-18

setting service parameters 9-23, 10-15

softkeys 9-11, 10-9

starting the Cisco IP Manager Assistant service 9-28, 10-19

system configuration with proxy line 9-18

system requirements for proxy line support 9-12

system requirements for shared line support 10-9

time-of-day routing 9-15

updating assistant information 9-39, 10-27

updating manager information 9-36, 10-24

with proxy line support 9-1

with shared line support 10-1

Cisco Unified Communications Manager Attendant Console

associating devices and pilot points with ac user 11-27

call park usage 11-17

client configuration settings (table) 11-43

configuration checklist (table) 11-2

configuring 11-21

configuring attendant settings 11-43

configuring held icon timers 11-45

CorporateDirectory.txt file

creating and uploading 11-38

deleting 11-39

CTI usage 11-18

dependency records 11-45

directed call park usage 11-17

directory 11-12

extension mobility usage 11-17

firewall support 11-15

hunt groups

configuration settings (table) 11-35

deleting members 11-37

understanding 11-5

installing 11-40

installing and activating 11-20

interactions 11-17

IP phone requirements 11-16

music on hold usage 11-17

overview 11-1

PC requirements 11-15

pilot points

configuration settings (table) 11-29

configuring 11-29

deleting 11-32

finding 11-28

resetting 11-33

understanding 11-5

redundancy 11-14

related topics 11-46

restrictions 11-18

starting after installing Windows XP SP2 11-42

system requirements 11-15

users

configuration settings (table) 11-23

configuring 11-21, 11-23

deleting 11-24

finding 11-22

understanding 11-5

voice-messaging requirements 11-16

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 12-6

components 12-5

configuration checklist (table) 12-2

description 12-1

installing 12-6

managing 12-6

overview 12-4

understanding 12-3

Cisco Unified IP Phones

subscribing to Cisco Extension Mobility 8-28

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 9-28

Cisco Unified Mobile Communicator

and Cisco Unified Mobility

configuration checklist (table) 14-6

configuration details 14-7

described 14-5

integration overview 14-1

Cisco Unified Mobility

access list configuration 13-24

access list configuration settings (table) 13-27

access list member detail configuration settings (table) 13-28

associating a DN with a remote destination profile 13-31

benefits 13-6

Cisco Unified Mobile Communicator

described 14-5

configuration checklist (table) 13-2

configuring 13-23

configuring access lists 13-26

configuring directory number for MVA 13-43

configuring dual-mode handoff settings 13-50

configuring remote destination profiles 13-31

configuring remote destinations 13-37

configuring softkeys 13-51

definitions (table) 13-4

deleting access lists 13-27

deleting remote destination profiles 13-32

deleting remote destinations 13-38

described 13-1

desktop call pickup 13-8

directed call park via DTMF 13-13

feature benefits 13-6

finding access lists 13-24

finding remote destination profiles 13-30

finding remote destinations 13-36

interactions

auto call pickup 13-19

licensing 13-18

listed 13-18

local route groups 13-19, 26-15

number of supported calls 13-18

interactions and restrictions 13-18, 14-10

interactions with logical partitioning 27-29

introducing 13-4, 14-3

IPv6 25-19

list of features 13-5

midcall enterprise feature support using DTMF 13-9

migrating from Cisco Unified MobilityManager 13-23

mobile connect 13-7

mobile voice access 13-8

mobile voice access configuration settings (table) 13-44

mobility configuration

procedure 13-50

settings (table) 13-51

related topics 13-52, 14-11

remote destination configuration settings (table) 13-39

remote destination profile

configuring 13-29

remote destination profile configuration settings (table) 13-32

remote destinations

configuring 13-35

restrictions

listed 13-19

send call to mobile phone 13-8

SIP URI dialing 13-14

system requirements 13-23

time-of-day access

configuration checklist (table) 13-11

described 13-10

important notes 13-12

two-stage dialing 13-10

use case scenarios

dial-via-office reverse callback 14-9

directed call park via DTMF 13-17

listed 13-15, 14-9

mobile connect 13-15

mobile voice access 13-16

time-of-day access 13-16

with Cisco Unified Mobile Communicator

overview 14-1

with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator configuration checklist (table) 14-6

Cisco Unified Mobile Communicator configuration details 14-7

configuration checklist (table) 14-2

configuring 14-10

definitions (table) 14-4

dial-via-office reverse callback 14-8

introducing 14-3

list of features 14-4

overview 14-1

system requirements 14-10

Cisco Unified Mobility Advantage

integration overview 14-1

Cisco Unified MobilityManager

migrating to Cisco Unified Mobility 13-23

Cisco Unity

IPv6 25-17

Cisco Unity Connection

IPv6 25-17

Cisco Web Dialer

IPv6 25-18

See Web Dialer

client matter codes

BAT usage 16-5

CAR usage 16-5

configuration settings (table) 16-8

configuring 16-7

CTI, JTAPI, and TAPI usage 16-5

deleting 16-8

described 16-2

enabling for route patterns 16-9

finding 16-6

installation 16-6

interactions 16-4

requirements 16-6

restrictions 16-4

system requirements 16-6

user information 16-13

codecs

for monitoring and recording calls (figure) 29-24

code yellow state 6-1

common network facility preemption

example (figure) 30-18

example with retry timer Trr (figure) 30-19

explained 30-17

conference list

interaction with call display restrictions 3-6

conferences

IPv6 25-18

CorporateDirectory.txt file

creating and uploading 11-38

deleting 11-39

CTI

Cisco Unified Communications Manager Attendant Console usage 11-18

event delivery for monitoring and recording (figure) 29-26

interactions with logical partitioning 27-34

intercom interactions 24-6

requirements for monitoring and recording 29-27

securing TLS connection 33-8

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 9-23

Customer Response Solutions, installing 12-6

custom phone rings

creating 17-3

customizing files 17-2

introduction 17-1

overview 17-1

PCM file requirements 17-3

D

database scalability 31-10

default device profiles

creating for each Cisco Unified IP Phone type 8-22

deny handling

for logical partitioning 27-16

dependency records

Cisco Unified Communications Manager Attendant Console 11-45

device mobility

and calling party normalization 7-13, 18-8

and IPv4 18-8

and IPv6 18-8

configuration checklist 18-2

configuration tips 18-10

configuring 18-9

enabling/disabling 18-11

feature interactions 18-8

feature restrictions 18-8

installing 18-9

introducing 18-3

IPv6 25-18

more information 18-20

network considerations 18-7

operations 18-3

overview 18-1

system requirements 18-9

viewing roaming parameters 18-20

device mobility groups

configuration settings (table) 18-16

configuring 18-15

deleting 18-16

finding 18-14

device mobility info

configuration settings (table) 18-19

configuring 18-18

deleting 18-19

finding 18-17

device profiles

and Cisco Extension Mobility 8-4

creating for a Cisco Extension Mobility user 8-24

default for Cisco Extension Mobility 8-5

for a Cisco Extension Mobility user 8-27

user for Cisco Extension Mobility 8-5

DHCP

IPv6 25-10

dial-via-office reverse callback

with Cisco Unified Mobility 14-8

directed call park

BLF configuration settings 4-24

Cisco Unified Communications Manager Attendant Console usage 11-17

configuration checklist (table) 4-3

configuration settings (table) 4-22

configuring BLF/Directed Call Park buttons 4-23

deleting a number 4-25

finding a number 4-20

installing and activating 4-19

interactions 4-17

interactions with logical partitioning 27-27

introduction 4-15

overview 4-1

restrictions 4-18

setting service parameters 4-20

synchronizing configuration to applicable devices 4-25

system requirements 4-16

usage example 4-15, 4-16

via DTMF

with Cisco Unified Mobility 13-13

directed call pickup

basic completion (figure) 5-13

basic setup (figure) 5-12

configuration checklist (table) 5-5

described 5-12

multiple-calls completion (figure) 5-16

multiple-calls setup (figure) 5-15

rejection (figure) 5-13, 5-14, 5-15

directory

Cisco Unified Communications Manager Attendant Console, understanding 11-12

directory number

assigning a call pickup group 5-29

directory numbers

calling search space list 24-37

for intercom

configuration overview 24-29

DND

activating 19-7

adding to common phone profiles 19-10

architecture overview 19-3

configuration checklist (table) 19-1

configuring 19-7

described 19-1

device parameters (table) 19-8

feature key 19-8

hardware requirements 19-4

high priority call with DND ringer off enabled on a shared line (figure) 19-14

incoming call alert settings 19-2

installing 19-7

interactions

callback 19-5

extension mobility 19-6

hold reversion and intercom 19-5

hunt list 19-5

listed 19-4

MLPP and CER 19-5

park reversion 19-4

pickup 19-5

pickup notification 19-5

intercom usage 24-6

introducing 19-2

normal priority call with DND ringer off enabled on a nonshared line (figure) 19-12

normal priority call with DND ringer off enabled on a shared line (figure) 19-13

related topics 19-17

restrictions 19-6

service parameters 19-7

softkeys 19-7

software requirements 19-3

status notification for SCCP 19-3

status notification for SIP devices 19-3

system requirements 19-3

troubleshooting 19-15

troubleshooting errors (table) 19-16

usage examples 19-11

using 19-10, 19-11

DNS

IPv6 25-11

domains, MLPP

identifier for MLPP 30-9

do not disturb

See DND

DSCP

mapping to call precedence 30-32

dual-mode phones

configuring handoff settings 13-50

E

end users

adding to standard end users group for Web Dialer 15-11

enterprise feature access

by two-stage dialing 13-49

H.323 configuration

options 13-45

enterprise parameters

logical partitioning 27-10

MLPP 30-40

Presence 32-13

extension mobility

Cisco Unified Communications Manager Attendant Console usage 11-17

interaction with call display restrictions 3-6

external call transfer restrictions

activating 20-6

blocking external call from transferring to external party (figure) 20-5

block offnet to offnet transfer service parameter 20-7

call classification configuration settings (table) 20-8

call classification service parameter 20-7

configuration checklist (table) 20-1

configuring 20-6

gateway configuration 20-8

installing 20-6

interactions 20-5

introducing 20-2

overview 20-1

related topics 20-9

restrictions 20-5, 20-6

route pattern configuration 20-9

service parameters 20-7

system requirements 20-5

transferring external calls to an external party (figure) 20-4

trunk configuration 20-8

F

features

barge 1-1

call display restrictions 3-1

call park 4-1

Cisco Extension Mobility

bulk administration tool 8-12

Cisco Unified Communications Manager Assistant

assistant console interface 9-9, 10-7

assistant interfaces 9-10, 10-8

bulk administration tool 9-13, 10-11

calling party normalization 9-13, 10-11

calling search space and partitions 9-21

Cisco Unified IP Phone interface 9-10, 10-8

Cisco Unified IP Phone Services 9-28

configuration checklist for proxy line support (table) 9-2

extension mobility 9-13, 10-11

intercom 9-16, 10-13

manager assistant administration interface 9-11, 10-9

manager interfaces 9-10, 10-8

message waiting indicator 9-16

multilevel precedence and preemption 9-15

Multilevel Precedence and Preemption (MLLP) 10-13

phones 9-32, 10-21

reporting tools 9-14, 10-12

route point 9-23

softkeys 9-11, 10-9

time-of-day routing 9-15

understanding architecture 9-6, 10-5

understanding database access architecture 9-10

understanding database and directory access architecture 10-8

device mobility 18-1

directed call park 4-1

external call transfer restrictions 20-1

hold reversion 22-1

immediate divert 23-1

malicious call ID (MCID) 28-2

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 10-13

Presence 32-1, 32-4

privacy 1-1

QRT 33-1, 33-16

Web Dialer 15-1

feature safe

for Cisco Extension Mobility 8-10

file format, Ringlist.xml 17-2

firewalls and one-way media (figure) 29-25

fixed audio source

configuration settings (table) 31-25

configuring 31-23, 31-24

deleting 31-24

forced authorization codes

BAT usage 16-5

CAR usage 16-5

configuration settings (table) 16-11

configuring 16-11

CTI, JTAPI, and TAPI usage 16-5

deleting 16-12

described 16-3

enabling for route patterns 16-12

finding 16-10

installation 16-6

interactions 16-4

requirements 16-6

restrictions 16-4

system requirements 16-6

user information 16-13

forwarding

local route groups 26-14

G

gateways

IPv6 25-12

geolocation filters

configuration checklist (table) 21-3

configuration settings (table) 21-20

configuring 21-17, 21-18

deleting 21-19

examples (table) 21-17

finding 21-17

introducing 21-1, 21-16

logical partitioning use 27-8

related topics 21-25

geolocations

and route lists 21-8

and shared lines 21-8

characteristics 21-6

configuration checklist (table) 21-1

configuration settings (table) 21-12

configuring 21-10, 21-11

deleting 21-12

examples 21-8

examples (table) 21-8

finding 21-10

identifiers 21-8

logical partitioning usage 27-10

interactions 21-9

intercluster trunk error handling with location conveyance 21-23

introducing 21-1, 21-5

location conveyance feature interactions 21-23

logical partitioning feature interactions with midcall change 27-19

logical partitioning handling 27-19

logical partitioning use 27-8

overview 21-6

related topics 21-25

SIP trunk error handling with location conveyance 21-22

source information 21-7

globalizing calling party number

activating 7-15

BAT support 7-12

Call Detail Record support 7-12

calling party number type 7-17

CAR support 7-12

Cisco Extension Mobility support 7-13

Cisco Unified Communications Manager Assistant support 7-12

Cisco Unity Connection support 7-12

Cisco Unity support 7-12

configuration checklist 7-1

configuring 7-15

described 7-5

device mobility support 7-13

example 7-5

forwarding 7-11

gateway support 7-6

information for end users 7-25

installing 7-15

interactions 7-11

mapping global number to local variant 7-9

phone support 7-10

related topics 7-26

restrictions 7-14

service parameters 7-15

system requirements 7-10

transferring 7-11

group call pickup

configuration checklist (table) 5-1

described 5-11

H

H.323

IPv6 25-19

H.323 gateway

configuring for enterprise feature access

options 13-45

configuring for system remote access

no hairpinning 13-45

using hairpinning 13-47

held icon timers, configuring 11-45

hold reversion

alerting operations (table) 22-4

call focus operations 22-5

call focus priority 22-12

configuration checklist (table) 22-1

configuration tips 22-12

configuring 22-11

configuring call focus priority 22-13

configuring call reversion timer settings 22-14

description 22-3

examples 22-3, 22-6

installing 22-11

interactions

call park 22-9

CTI applications 22-10

listed 22-9

MLPP 22-9

music on hold 22-9

introducing 22-2

more information 22-15

overview 22-1

providing information to users 22-15

restrictions 22-10

retrieving reverted calls 22-5

supported devices 22-8

supported phone models 22-8

system requirements 22-8

timer deactivation 22-6

timers 22-11

troubleshooting 22-15

hunt groups

broadcast, understanding 11-11

circular, understanding 11-9

configuration settings (table) 11-35

configuring members 11-34

deleting members 11-37

linked, understanding 11-8

understanding 11-5

hunt pilots

interactions with logical partitioning 27-33

I

immediate divert

call-processing requirements 23-3

configuration checklist (table) 23-1

configuring 23-10

installing and activating 23-10

interactions

call detail records 23-8

call forward 23-8

conference 23-8

hunt list 23-8

listed 23-7

MLPP 23-7

interactions and restrictions 23-7

introducing 23-2

overview 23-1

phone display messages 23-5

related topics 23-11

requirements for incoming calls 23-4

requirements for outgoing calls 23-4

restrictions 23-8

scenarios 23-5, 23-6

setting service parameters 23-10

softkey requirements 23-3

system requirements 23-3

using 23-5

indication enabled 30-12

insufficient bandwidth, AAR for MLPP 30-32

intercluster trunks

configuration requirement for logical partitioning 27-20

location conveyance 21-22

logical partitioning interaction with geolocation conveyance 27-18

intercom

and IPv4 24-7

and IPv6 24-7

barge usage 24-6

calling search spaces

configuration overview 24-15

configuration settings (table) 24-17

configuring 24-16

deleting 24-19

finding 24-15

call preservation 24-6

Cisco Extension Mobility interactions 24-7

Cisco Unified Communications Manager Assistant 9-16

Cisco Unified Communications Manager Assistant usage 24-6

configuration checklist (table) 24-1

configuring 24-8

CTI interactions 24-6

described 24-1

directory numbers

configuration overview 24-29

configuration settings (table) 24-32

configuring 24-30

finding 24-29

DND usage 24-6

installing and activating 24-8

interactions 24-5

IP phones supported 24-4

IPv6 25-19

overview 24-2

partitions

calling search space limitations (table) 24-12

configuration settings (table) 24-11

configuring 24-10

deleting 24-14

finding 24-9

restrictions 24-5

SRST usage 24-6

system requirements 24-4

translation patterns

configuration overview 24-20

configuration settings (table) 24-22

configuring 24-21

deleting 24-28

finding 24-20

using 24-38

with Cisco Extension Mobility 8-13

intercom directory numbers

synchronizing configuration to applicable devices 24-37

intercom partitions

synchronizing configuration to applicable devices 24-13

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

IPv6

activating 25-21

additional Cisco documentation 25-32

annunciator 25-17

call admission control 25-6

call detail records 25-17

call processing 25-6

Cisco Certificate Authority Proxy Function 25-17

Cisco Extension Mobility 25-17

Cisco Unified Communications Manager Assistant 25-18

Cisco Unified Communications Manager server 25-6

Cisco Unified IP Phones 25-8

Cisco Unified Mobility 25-19

Cisco Unity 25-17

Cisco Unity Connection 25-17

Cisco Web Dialer 25-18

CLI commands 25-21

conferences 25-18

configuration checklist (table) 25-2

configuration settings in Cisco Unified CM Administration (table) 25-27

CTI 25-5

device mobility 25-18

DHCPv6 25-10

DNS 25-11

DSCP 25-18

enterprise parameters (table) 25-25

Ethernet IPv6 configuration settings (table) 25-21

gateways 25-12

H.323 devices 25-19

installing 25-21

interactions 25-16

intercom 25-19

media termination points (MTP) 25-12

monitoring and recording 25-19

music on hold 25-19

overview 25-5

phone web browser 25-20

Quality Report Tool (QRT) 25-19

Real-Time Monitoring Tool (RTMT) 25-18

related topics 25-32

restrictions 25-16

RSVP 25-19

SDL 25-19

service parameters (table) 25-25

SIP Phones 25-19

SIP trunks 25-13

system requirements 25-16

T.38 Fax 25-20

TFTP server 25-15

transfer 25-20

troubleshooting 25-32

video 25-20

J

join

interactions with logical partitioning 27-24

join across lines

interactions with logical partitioning 27-24

L

licensing

interactions with Cisco Unified Mobility 13-18

lines, interaction with MLPP 30-30

localizing calling party number

activating 7-15

BAT support 7-12

Call Detail Record support 7-12

calling party transformation CSS 7-24

calling party transformations patterns 7-7

CAR support 7-12

Cisco Extension Mobility support 7-13

Cisco Unified Communications Manager Assistant support 7-12

Cisco Unity Connection support 7-12

Cisco Unity support 7-12

configuration checklist 7-1

configuring 7-15

described 7-7

device mobility support 7-13

example 7-8

forwarding 7-11

information for end users 7-25

installing 7-15

interactions 7-11

mapping global number to local variant 7-9

phone support 7-10

related topics 7-26

restrictions 7-14

system requirements 7-10

transferring 7-11

local offnet access

managing in a centralized mode (figure) 26-6

local route groups

and called party transformations 26-11

and Cisco Unified Mobility 26-15

and forwarding 26-14

and route plan report 26-14

and supplementary services 26-14

binding a provisioned route group 26-4

called digits transformation (figure) 26-12

described 26-4

installing and activating 26-15

interactions 26-13

interactions and restrictions 26-13

interactions with Cisco Unified Mobility 13-19

introduction 26-3

mixed route list restrictions 26-15

overview 26-1

provisioning local offnet access with (figure) 26-8

provisioning local offnet access without (figure) 26-7

provisioning TEHO with (figure) 26-11

provisioning TEHO without (figure) 26-10

restrictions 26-15

routing with 26-5

simple local routing 26-6

supported devices 26-13

system requirements 26-13

with TEHO 26-9

location conveyance

across intercluster trunks 21-22

across SIP trunks 21-22

configuration 21-25

configuration checklist (table) 21-4

example PIDF-LO 21-24

feature interactions with midcall geolocation change 21-23

handling a received geolocation 21-23

intercluster trunk error handling for geolocation information 21-23

introducing 21-1, 21-21

related topics 21-25

SIP trunk error handling for geolocation information 21-22

logical partitioning

allow and deny policies 27-6

architecture overview 27-8

configuration checklist (table) 27-1

configuration upon upgrade 27-43

configuring 27-36

deny handling 27-16

described 27-1

device types and associated Cisco Unified CM devices (table) 27-5

enterprise parameters 27-10

feature interactions with midcall geolocation change 27-19

geolocation configuration 27-37

geolocation filter configuration 27-37

geolocation identifiers

usage 27-10

geolocation usage for shared lines and route lists 27-10

handling for basic call 27-17

handling received geolocation 27-19

identifiers 27-5

interactions

ad hoc conference, join, join across lines 27-24

Barge, cBarge, Remote Resume 27-32

call forwarding 27-22

call park and directed call park 27-27

call pickup 27-26

call transfer 27-23

Cisco Extension Mobility 27-28

Cisco Unified Mobility 27-29

CTI handling 27-34

hunt pilots 27-33

listed 27-21

meet-me conference 27-25

route lists 27-33

shared lines 27-31

interaction with geolocation conveyance across SIP and intercluster trunks 27-18

introducing 27-4

limitations 27-34

LPPolicyManager 27-13

LPSession infrastructure 27-17

policies

described 27-11

example 27-11

policy

configuration settings (table) 27-40

configuring 27-39

deleting record 27-39

finding 27-37

policy checking 27-17

policy configuration 27-37

policy matching 27-16

policy search algorithm

example (table) 27-15

explained 27-14

policy tree

described 27-13

example (figure) 27-13

related topics 27-44

SIP or intercluster trunk configuration requirement 27-20

system requirements 27-21

TRAI regulations

applicability 27-6

history 27-7

troubleshooting 27-44

use of geolocations and geolocation filters 27-8

login call flow

Cisco Extension Mobility 8-8

logout call flow

Cisco Extension Mobility 8-9

LPPolicyManager

and logical partitioning 27-13

LPSession infrastructure

for logical partitioning 27-17

M

malicious call ID

adding a softkey template 28-7

configuration checklist (table) 28-1

configuring alarms 28-6

explained 28-2

feature code 28-3

giving MCID to users 28-7

installing 28-5

interactions

alarms 28-4

call detail records 28-4

conference calls 28-4

extension mobility 28-4

listed 28-4

overview 28-2

related topics 28-9

removing MCID feature 28-8

restrictions 28-5

services 28-1, 28-2

setting service parameters 28-6

system requirements 28-3

troubleshooting 28-9

using 28-3

malicious call identification (MCID)

See malicious call ID

max list box enterprise parameter

calling search space 24-37

meet-me conference

interactions with logical partitioning 27-25

MGCP

and MLPP 30-32

MLPP

activating 30-39

announcements

blocked precedence 30-23

blocked precedence (figure) 30-23

busy station 30-24

explained 30-21

unauthorized precedence 30-22

unauthorized precedence (figure) 30-23

automated alternate routing (AAR) 30-32

call forward 30-30

call preservation 30-32

call transfer 30-31

call waiting 30-31

CDR recording 30-30

configuration checklist (table) 30-1

described 30-1

domain 30-9

enterprise parameters 30-40

hierarchical configuration 30-29

indication 30-12

installing 30-39

interactions 30-37

introducing 30-3

line feature interaction 30-30

mapping to DSCP 30-32

MGCP 30-32

numbering plan

example (figure) 30-25

explained 30-25

precedence

alternate party diversion (APD) 30-13

alternate party diversion example (figure) 30-14

call setup 30-12

explained 30-5

patterns 30-11

precedence patterns

example (figure) 30-25

explained 30-25

preemption

common network facility 30-17

common network facility example (figure) 30-18

common network facility example with retry timer Trr (figure) 30-19

details 30-15

enabled 30-15

explained 30-8

receiving 30-15

user access 30-15

user access channel nonpreemptable 30-17

user access example (figure) 30-16

PRI 30-32

restrictions 30-37, 30-38

service parameter 30-29

shared lines 30-31

supplementary services

call forwarding 30-34

call pickup 30-36

call transfer 30-35

hunt pilots and hunt lists 30-36

multiple appearance lines 30-33

overview 30-33

three-way calling 30-35

terminology 30-4

trunk selection

example (figure) 30-28

explained 30-26

mobile connect

and MLPP 13-18, 14-10

feature interactions 13-18, 14-10

overview 13-4

related topics 13-52, 14-11

restrictions 13-18, 14-10

mobile voice access

configuration settings (table) 13-44

directory number 13-43

overview 13-4, 14-3

related topics 13-52, 14-11

mobility softkeys

configuring 13-51

modifying files 17-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 29-30

adding user to groups (figure) 29-31

agent call 29-12

agent cannot control a monitoring call (figure) 29-10

agent conferences in the supervisor (figure) 29-14

agent in a conference (figure) 29-13

architecture (figure) 29-5

BIB 29-26

call characteristics 29-23

call information 29-26

call preservation 29-25

codec for calls (figure) 29-24

configuration checklist (table) 29-1

configuring 29-29

configuring calling search spaces (figure) 29-32

configuring tones (figure) 29-31

CTI event delivery (figure) 29-26

CTI requirements 29-27

described 29-1

firewalls (figure) 29-25

hardware requirements 29-27

interactions listed 29-27, 29-28

interactions with CTI and JTAPI/TSP applications 29-28

interactions with other features 29-28

introducing 29-2, 29-8

invocation of a session 29-8

IPv6 25-19

multiple sessions (figure) 29-12

notification tones 29-23

one-way media 29-25

one-way media (figure) 29-25

overview (figure) 29-4

play tone behavior 29-23

related topics 29-37

restrictions

listed 29-28

security 29-29

with intercom 29-29

service parameters 29-36

session (figure) 29-9

session flow (figure) 29-8

simultaneous with recording (figure) 29-22

streaming through the agent IP phone (figure) 29-6

supervisor conferences in another supervisor (figure) 29-15

supervisor transfers the monitoring call (figure) 29-10

supported devices 29-7

system requirements 29-27

terminology 29-3

turn on IP phone BIB to allow (figure) 29-29

MTP

IPv6 25-12

multicast

audio sources for MOH 31-13

configuration checklist (table) 31-3

explained 31-13

multilevel precedence and preemption

See MLPP

music on hold

IPv6 25-19

music on hold (MOH)

audio files

deleting 31-34

displaying 31-32

managing 31-32

uploading 31-33

audio sources

configuration settings (table) 31-21

configuring 31-18, 31-20

deleting 31-20

explained 31-12

finding 31-18

call park example 31-8

characteristics 31-6

Cisco Unified Communications Manager Attendant Console usage 11-17

configuration checklist (table) 31-1

creating audio sources 31-12

database scalability 31-10

definitions 31-4

described 31-1

failover and fallback 31-17

features

manageability 31-10

server manageability 31-9

server redundancy 31-9

server scalability 31-9

fixed audio source

configuration settings (table) 31-25

configuring 31-24

deleting 31-24

described 31-23

functionality 31-7

list of topics 31-1

managing audio sources 31-13

monitoring performance

overview (table) 31-4

service states 31-35

requirements and limits 31-16

server configuration settings (table) 31-28

servers

characteristics 31-8

configuring 31-25, 31-26

database requirements 31-9

explained 31-11

finding 31-25

manageability 31-9

perfmon counters 31-35

redundancy 31-9

resetting 31-27

scalability 31-9

synchronizing configuration 31-27

storing audio sources 31-12

supported features 31-8

transfer hold example 31-8

understanding 31-4

user hold example 31-8

N

nonpreemptable user access channel 30-17

notification tones for monitoring and recording 29-23

numbering plan

MLPP (figure) 30-25

MLPP access control 30-25

O

other group pickup

configuration checklist (table) 5-3

described 5-11

P

parameters, service

CDR 28-6

partitions

restricting access 5-18

using call pickup 5-18

Web Dialer support 15-10

party entrance tone

barge, cBarge, single button barge 1-9

PCM file requirements for custom ring types 17-3

perfmon counters

counter descriptions (table) 31-35

using to view MOH servers 31-35

phones

and call display restrictions 3-8

custom rings

creating 17-1, 17-3

overview 17-1

PCM file requirements 17-3

interaction with Presence 32-5

IPv6 and web browser 25-20

physical locations

configuration settings (table) 18-13

configuring 18-13

deleting 18-14

finding 18-12

PIDF-LO

example 21-24

pilot points

associating with the ac user 11-27

configuration settings (table) 11-29

configuring 11-29

deleting 11-32

finding 11-28

resetting 11-33

synchronizing configuration 11-33

understanding 11-5

PLAR

for barge, cBarge, and single button barge 1-12

policies

logical partitioning

described 27-11

example 27-11

policy

checking

for logical partitioning 27-17

configuration for logical partitioning 27-37

logical partitioning

configuration settings (table) 27-40

configuring 27-39

deleting record 27-39

finding 27-37

matching 27-16

variations in policy configuration (table) 27-15

policy search algorithm

for logical partitioning

example (table) 27-15

explained 27-14

policy tree

for logical partitioning 27-13

logical partitioning (figure) 27-13

precedence

alternate party diversion (APD)

example (figure) 30-14

explained 30-13

blocked 30-23

blocked (figure) 30-23

busy station 30-24

call setup 30-12

CDR recording 30-30

explained 30-5

patterns

access control 30-25

MLPP (figure) 30-25

setup 30-11

unauthorized 30-22

unauthorized (figure) 30-23

preemption

common network facility 30-17

common network facility example (figure) 30-18

common network facility example with retry timer Trr (figure) 30-19

details 30-15

enabled 30-15

explained 30-8

receiving 30-15

user access 30-15

user access channel nonpreemptable 30-17

user access example (figure) 30-16

Presence

authorization 32-9

BLF/SpeedDial

buttons, configuring 32-20

configuration settings (table) 4-24, 32-21

configuring 32-19

configuration checklist (table) 32-1

feature interactions and restrictions 32-12

groups

applying 32-18

configuration example 32-8

configuration settings (table) 32-16

explained 32-7

interaction examples 32-9

interaction with Cisco Extension Mobility 32-11

interaction with phones and trunks 32-5

interaction with route lists 32-6

more information 32-22

overview 32-1, 32-4

request examples 32-5

SUBSCRIBE calling search space 32-11, 32-14

tips for presence group and presence authorization 32-19

PRI and MLPP 30-32

privacy

activating 1-15

configuration checklist (table) 1-4

configuring 1-15

described 1-9

installing and activating 1-14

interactions and restrictions 1-11

overview 1-1

related topics 1-16

service parameters 1-16

system requirements 1-10

privacy on hold

activating 1-15

configuration checklist (table) 1-4

configuring 1-15

described 1-10

installing and activating 1-14

interactions and restrictions 1-11

related topics 1-16

service parameters 1-16

system requirements 1-10

proxy user, creating for Web Dialer 15-12

Q

QRT

activating 33-15

activating CEF service 33-22

adding softkey template to phones 33-20

alarms and traces 33-22

architecture overview 33-4

can't make calls (figure) 33-14

can't make calls (table) 33-14

Cisco Extended Functions service 33-7

components 33-4

configuration checklist (table) 33-2

configuring 33-16

configuring softkey template in common device configuration 33-19

creating softkey template 33-17

description 33-3

extended menu choices 33-10

information to users 33-30

installing 33-15

interactions 33-15

IP phone support 33-6

IPv6 25-19

overview 33-1

phone configuration (figure) 33-21

phone interface (figure) 33-11

phone interface display (figure) 33-10

phone recently rebooted (table) 33-13

problem categories (table) 33-11

problems with last call (table) 33-13

problem with phone that recently rebooted (figure) 33-14

QRT Viewer 33-25

reason codes (table) 33-11

related topics 33-32

reporting problem with current call (figure) 33-12

reporting problem with last call (figure) 33-13

reports

described 33-26

fields by supported category 33-28

restrictions 33-15

securing signaling connections 33-8

serviceability features 33-21

setting service parameters 33-24

softkey 33-17

softkey layout configuration (figure) 33-19

softkey template configuration window (figure) 33-17

softkey template configuration window after copy (figure) 33-18

system requirements 33-6

troubleshooting 33-31

user interface 33-9

using 33-9

voice quality feedback (figure) 33-10

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 29-30

adding user to groups (figure) 29-31

agent conference (figure) 29-20

application-invoked 29-16

application-invoked (figure) 29-17

architecture (figure) 29-5

automatic 29-16

automatic (figure) 29-17

barged call (figure) 29-20

BIB 29-26

call characteristics 29-23

call display 29-26

call information 29-26

call preservation 29-25

calls do not survive agent hold (figure) 29-18

codec for calls (figure) 29-24

configuration checklist (figure) 29-1

configuring 29-29

configuring calling search spaces (figure) 29-32

configuring tones (figure) 29-31

creating a route pattern for the recorder (figure) 29-35

creating recorder redundancy (figure) 29-36

creating SIP trunk that points to the recorder (figure) 29-34

CTI event delivery (figure) 29-26

CTI requirements 29-27

described 29-1

enabling for a line appearance (figure) 29-33

firewalls (figure) 29-25

hardware requirements 29-27

interactions listed 29-27, 29-28

interactions with CTI and JTAPI/TSP applications 29-28

interactions with other features 29-28

introducing 29-2, 29-15

IPv6 25-19

limiting codec usage 29-24

modes 29-16

notification tones 29-23

one-way media 29-25

one-way media (figure) 29-25

overview (figure) 29-4

play tone behavior 29-23

profiles

creating (figure) 29-33

recorder as SIP trunk device 29-16

related topics 29-37

restrictions

security 29-29

with intercom 29-29

service parameters 29-36

simultaneous with monitoring (figure) 29-22

streaming through the agent IP phone (figure) 29-6

supported devices 29-7

system requirements 29-27

terminology 29-3

turn on IP phone BIB to allow (figure) 29-29

Redirector servlet

configuring 15-10

redundancy

Cisco Unified Communications Manager Attendant Console 11-14

creating for recorders (figure) 29-36

MOH servers 31-9

Web Dialer 15-3

remote destination profiles

associating a directory number 13-31

configuration 13-29

configuration settings (table) 13-32

configuring 13-31

deleting 13-32

finding 13-30

remote destinations

configuration settings (table) 13-39

configuring 13-35, 13-37

deleting 13-38

finding 13-36

Remote Resume

interactions with logical partitioning 27-32

requirements

Call Back 2-6

Cisco Extension Mobility 8-11

Cisco Unified Mobility 13-23

with Cisco Unified Mobility Advantage 14-10

device mobility 18-9

hold reversion 22-8

retry timer Trr example (figure) 30-19

reverse callback

dial-via-office with Cisco Unified Mobility 14-8

reverted calls 22-5

Ringlist.xml file format 17-2

route groups

binding to a local route group 26-4

local

and called party transformations 26-11

and forwarding 26-14

and route plan report 26-14

and supplementary services 26-14

binding a provisioned route group 26-4

called digits transformation (figure) 26-12

described 26-4

installing and activating 26-15

interactions 26-13

introduction 26-3

mixed route list restrictions 26-15

provisioning local offnet access with (figure) 26-8

provisioning local offnet access without (figure) 26-7

provisioning TEHO with (figure) 26-11

provisioning TEHO without (figure) 26-10

restrictions 26-15

routing with 26-5

supported devices 26-13

system requirements 26-13

route lists

and geolocations 21-8

interactions with logical partitioning 27-33

interaction with Presence 32-6

logical partitioning geolocation usage 27-10

route patterns

creating for the recorder (figure) 29-35

route plan report

and local route groups 26-14

routing

simple with local route groups 26-6

RSVP

IPv6 25-19

S

SCCP

status notification for DND 19-3

security

Cisco Unified Communications Manager Assistant 9-27, 10-18

IPMASecureSysUser 9-27, 10-18

Presence authorization 32-9

with monitoring feature 29-29

with recording feature 29-29

service parameters

barge 1-16

CDR 28-6

external call transfer restrictions 20-7

for call pickup 5-23

for Cisco Extension Mobility (table) 8-18

for monitoring and recording 29-36

for recording and monitoring (figure) 29-32

MLPP 30-29

Presence 32-13

privacy 1-16

privacy on hold 1-16

Web Dialer 15-6

services

adding the Cisco Extension Mobility service 8-17

supplementary for MLPP 30-33

shared conference bridges and cBarge 1-15

shared lines

and geolocations 21-8

interactions with logical partitioning 27-31

logical partitioning geolocation usage 27-10

MLPP interaction 30-31

single button barge

party entrance tone 1-9

PLAR support 1-12

SIP

DND status notification 19-3

recorder as SIP trunk device 29-16

support for Cisco Extension Mobility 8-7

trunks

creating to point to the recorder (figure) 29-34

URI dialing with Cisco Unified Mobility 13-14

SIP trunks

configuration requirement for logical partitioning 27-20

IPv6 25-13

location conveyance 21-22

logical partitioning interaction with geolocation conveyance 27-18

softkeys

barge 1-7

cBarge 1-8

configuring mobility 13-51

templates for MCID 28-7

SRST

intercom usage 24-6

supplementary services

call forwarding 30-34

call pickup 30-36

call transfer 30-35

hunt pilots and hunt lists 30-36

multiple appearance lines 30-33

overview 30-33

three-way calling 30-35

system remote access

H.323 configuration

no hairpinning 13-45

using hairpinning 13-47

system requirements

call pickup 5-19

T

T.38 Fax

IPv6 25-20

tail end hop off (TEHO)

and local route groups 26-9

TEHO

and local route groups 26-9

templates, softkey

MCID 28-7

TFTP

IPv6 25-15

time-of-day access

with Cisco Unified Mobility

configuration checklist (table) 13-11

described 13-10

important notes 13-12

TLS, securing connection to CTI 33-8

trace settings, Web Dialer 15-13

transfer

external call transfer restrictions 20-1

IPv6 25-20

transfer hold, example with MOH 31-8

transformations

called party with local route groups 26-11

translation patterns

for call display restrictions 3-7

Trr retry timer preemption example (figure) 30-19

trunks

interaction with Presence 32-5

IPv6 and SIP trunks 25-13

selection for MLPP

example (figure) 30-28

explained 30-26

U

unicast

audio sources for MOH 31-13

explained 31-13

URI

dialing with Cisco Unified Mobility 13-14

user hold, example with MOH 31-8

users

Cisco Unified Communications Manager Attendant Console

configuring 11-21

understanding 11-5

V

video

IPv6 25-20

voice mail

interaction with call display restrictions 3-6

W

Web Dialer

activating 15-5

adding users to standard Cisco Unified Communications Manager end users group 15-11

configuration checklist (table) 15-1

configuring 15-6

configuring application dial rules 15-11

configuring for local language 15-9

configuring Redirector servlet 15-10

creating a proxy user 15-12

installing 15-5

interactions 15-4

interactions and restrictions 15-4

introducing 15-2

locale settings in Microsoft Internet Explorer (figure) 15-10

overview 15-1

partition support 15-10

redundancy 15-3

related topics 15-14

restrictions 15-5

secure TLS connection 15-8

service parameters 15-6

servlet

Redirector 15-3

Webdialer 15-2, 15-6

system requirements 15-4

trace settings 15-13