Configuration Guide for Cisco UC Integration for Cisco WebEx Connect C7
Getting Started
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Getting Started

Table Of Contents

Getting Started

Supported Server Versions

Ports Used for Outbound Traffic by Cisco Unified Client Services Framework

Client Computer Requirements

Hardware Requirements for Cisco UC Integration for Cisco WebEx Connect

Software Requirements for Cisco UC Integration for Cisco WebEx Connect

Supported Cisco Unified IP Phones

Tested Audio Devices

About Voice Quality

Important Notes


Getting Started


Cisco UC Integration for Cisco WebEx Connect C7 adds a phone tab to Cisco WebEx Connect. This new space turns your computer into a full-featured phone, permitting you to place, receive, and manage calls.

Cisco UC Integration for Cisco WebEx Connect C7 is built on a client services framework integration which provides call control services, call history, message waiting indicators, media, and so on.

The Cisco WebEx Connect service in the cloud provides the remaining services, including instant messaging, presence, and spaces. You can perform the following tasks from the phone tab:

Place and receive phone calls.

Call your voice message service.

Display your communications history.

Set options for the communications pane.

Switch phone modes. You can select whether you want to control your desk phone from the computer or use the audio and microphone on your computer to handle calls. You can easily toggle between these options.

Supported Server Versions

Product
Supported Version

Cisco Unified Communications Manager

CUCM 6.1(4)

 

CUCM 7.1(3)

CUCM 7.1(5)

CUCM 8.0(1)

CUCM 8.5

Cisco Unity with Microsoft Exchange 2003 or Microsoft Exchange 2007

Unity 8.0*

Cisco Unity Connection

Unity Connection 8.0*

Unity Connection 8.5*



Note *Cisco Unity and Cisco Unity Connection versions are only required for Visual Voicemail. For additional information, review the Cisco Unified Communications Manager compatibility matrix at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html


Ports Used for Outbound Traffic by Cisco Unified Client Services Framework

Port
Protocol
Description

69

UDP

Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file.

2748

TCP

Connects to the CTI gateway, which is the CTIManager component of Cisco Unified Communications Manager.

5060

UDP/TCP

Provides Session Initiation Protocol (SIP) call signalling.

5061

TCP

Provides secure SIP call signalling.

8443

TCP

Connects to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently-assigned devices.

16384-32766

UCP

Sends RTP media streams for audio.

16384-32766

UDP

Receives Real-Time Transport Protocol (RTP) media streams for audio and video. These ports are configured in Cisco Unified Communications Manager.


Client Computer Requirements

Hardware Requirements for Cisco UC Integration for Cisco WebEx Connect

Item
Description

Memory

Microsoft Windows 7: 2 GB

Microsoft Windows Vista: 2 GB

Microsoft Windows XP: 1 GB

Available disk space

200 MB

Connectivity

Download bandwidth: 80 Kbps
Upload bandwidth: 80 Kbps

Processor

Desktop

2.4 GHz

Laptop

1.8 GHz


Software Requirements for Cisco UC Integration for Cisco WebEx Connect

Item
Description

Operating system

Windows 7 Professional or Ultimate, 32-bit or 64-bit (in WOW mode)

Windows Vista SP2 Business or Ultimate, with DirectX 10, 32-bit or 64-bit (in WOW mode)

Windows XP SP3 with DirectX 9.0c, 32-bit only

Minimum disk space is 80MB


Supported Cisco Unified IP Phones

The following table lists the Cisco Unified IP Phone models that are supported for Cisco UC Integration for Cisco WebEx Connect C7, and whether Skinny Call Control Protocol (SCCP) and Session Initiation Protocol (SIP) are supported:

Phone
SCCP
SIP

Cisco IP Communicator

Yes

Yes

9971 (w/ and w/o video)

No

Yes

9951

No

Yes

8961

No

Yes

7985G

Yes

No

7975G

Yes

Yes

7971G

Yes

Yes

7970G

Yes

Yes

7965G

Yes

Yes

7962G

Yes

Yes

7961G-GE

Yes

Yes

7961G

Yes

Yes

7960G

Yes

No

7945G

Yes

Yes

7942G

Yes

Yes

7941G-GE

Yes

Yes

7941G

Yes

Yes

7940G

Yes

No

7931G

Yes

No

7925G

Yes

No

7921G

Yes

No

7920G

Yes

No

7912G

Yes

No

7911G

Yes

Yes

7910G

Yes

No

7906G

Yes

Yes

7905G

Yes

No

7902G

Yes

No

6961

Yes

No

6941

Yes

No

6921

Yes

No


Tested Audio Devices

The audio headset devices tested with Cisco UC Integration for Cisco WebEx Connect are as follows:

Polycom Speakerphone USB

ClearOne CHAT 50 USB

Jabra GN8110 USB

Jabra GN8120 USB

Jabra GN9120

Jabra Advantage Plus

Plantronics CS50

Plantronics CS60

Plantronics DA60 USB

Plantronics DSP-400

Plantronics DA55 USB

Plantronics Voyager 510 Bluetooth

Clarisys i750

Futiro USB

Sonic EV-87

PLANTRONICS Blackwire C620

Logitech USB H330

Logitech960 USB

SONIC DT-301

Lenonvo

PLANTRONICS WG200

PLANTRONICS W430

For information about Cisco IP Phones, refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/cisco/web/psa/maintain.html?mode=prod&level0=278875240


Note For 7931G phones to function correctly with Cisco UC Integration for Cisco WebEx Connect, you must set the value of the Outbound Call Rollover to field to No Rollover in Cisco Unified Communications Manager.


About Voice Quality

Cisco UC Integration for Cisco WebEx Connect is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of audio transmission or temporary audio distortions ("Artifacts") which are considered a normal part of the operation of the application. These artifacts should be infrequent and temporary when using:

Cisco UC Integration for Cisco WebEx Connect on a workstation meeting the recommended configuration requirements.

A network that meets the recommended quality criteria in the Cisco Unified Communication Solution Reference Design Document.

We take reasonable measures to interface with the operating system in ways that decrease the likelihood that other applications running on the system will interfere with softphone audio and video quality. However, the shared nature of system environments in which these products run is very different than a closed environment like Cisco Unified IP Phones and we cannot guarantee equivalent performance.

The following are some conditions that may cause artifacts:

Spike in usage of the CPU of the personal computer - where CPU utilization is between 75 to 100% - due to launching applications, system processes or processing happening within other applications running.

The system is running low on available physical memory.

Other applications using large amounts of bandwidth to or from the workstation to the network.

Other network bandwidth impairments.

Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly-loaded condition.

Any other condition that causes the application to lose timely access to the network or audio system, for example, interference from third-party software.

Avoiding or recovering from the conditions previously listed will help minimize audio distortion artifacts.

Important Notes


Warning IMPORTANT NOTICE - PLEASE READ: During an emergency, softphone technology may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A SOFTPHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY. Cisco will not be liable for resulting errors or delays.