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Contents
This section contains information and procedures on the features and functionality of Cisco UC Integration for Microsoft Lync.
Perform the following procedure to place a call using the contact search.
Perform the following procedure to place a call using the call history.
Perform the following procedure to place a call using direct dialing.
Perform the following procedure to place a call by dragging and dropping Microsoft Lync contacts.
Perform the following procedure to call a contact from within Microsoft Lync.
The Incoming Call window displays when you receive an incoming call. This window provides options for:
The Voicemail tab on the Hub window provides access to your voicemail. This tab displays a list of all current voicemail messages.
Cisco UC Integration with Microsoft Lync provides access to your corporate voicemail. Select the Voicemail tab on the main window. This tab displays a list of all current voicemail messages. You can interact with the messages on this tab by:
Voicemail messages are deleted by selecting a message, right-clicking it, and selecting Delete.
The text of unplayed messages are bolded to distinguish them from played messages.
Cisco UC Integration for Microsoft Lync integrates with Microsoft Outlook, Microsoft Excel, and Microsoft Internet Explorer to provide Click to Call functionality in those applications. Click to Call provides the ability to call phone numbers or contacts without leaving the application. The following features are provided:
See Software Requirements in the Cisco UC Integration for Microsoft Lync Release Notes for information on the supported versions of each application.
Perform the following procedure to set the preferred phone device.
Cisco UC Integration for Microsoft Lync has the ability to display contact and other information about connected incoming calls. These information windows are displayed after the call is connected in either a new Microsoft Internet Explorer tab or window. A new information window is displayed when the following occurs:
These information windows are configured by your administrator. They will inform you if this functionality is available to you.
Perform the following procedure to initiate a Microsoft Lync chat session from Cisco UC Integration for Microsoft Lync.
Step 1 | Right-click a contact in Cisco UC Integration for Microsoft Lync in either search results, the Call History tab, or the Voicemail tab. | ||||
Step 2 | Select Chat.
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