User Guide for Cisco UC Integration for Microsoft Lync Release 9.2(1)
Introduction
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Introduction

Introduction

This section provides an introduction to Cisco UC Integration for Microsoft Lync.

Cisco UC Integration for Microsoft Lync

Cisco UC Integration for Microsoft Lync is a Microsoft Windows desktop application that provides access to Cisco Unified Communications from Microsoft Lync. The solution extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities; including software phone standards-based video, unified messaging, conferencing, desktop phone control and phone presence.

Key features of Cisco UC Integration for Microsoft Lync include:

  • Make and receive video calls using the Cisco Precision Video engine.
  • Make and receive phone calls through Cisco Unified Communications Manager.
  • Drag and drop and right-click integration with the Microsoft Lync contact list.
  • Instant Messaging and Presence integration with Microsoft Lync.
  • Mute, hold, and transfer during calls.
  • Software phone or desktop phone mode selection.
  • Communications history of missed, placed, and received calls.
  • Audio and visual notification of incoming calls.
  • Ad hoc conferencing.
  • Visual voicemail.
  • Click to Call from the Microsoft Outlook and Excel Ribbon and Internet Explorer.