User Guide for Cisco UC Integration for Microsoft Lync Release 9.2(1)
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This document is a draft that may include information on functionality not yet part of the client or be missing information that will be included in future updates. Please direct any documentation feedback to the Community forums.

This section provides an introduction to Cisco UC Integration for Microsoft Lync.

Cisco UC Integration for Microsoft Lync

Cisco UC Integration for Microsoft Lync is a Microsoft Windows desktop application that provides access to Cisco Unified Communications from Microsoft Lync. The solution extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities; including software phone standards-based video, unified messaging, conferencing, desktop phone control and phone presence.

Key features of Cisco UC Integration for Microsoft Lync include:

  • Make and receive video calls using the Cisco Precision Video engine.
  • Make and receive phone calls through Cisco Unified Communications Manager.
  • Drag and drop and right-click integration with the Microsoft Lync contact list.
  • Instant Messaging and Presence integration with Microsoft Lync.
  • Mute, hold, and transfer during calls.
  • Software phone or desktop phone mode selection.
  • Communications history of missed, placed, and received calls.
  • Audio and visual notification of incoming calls.
  • Ad hoc conferencing.
  • Visual voicemail.
  • Click to Call from the Microsoft Outlook and Excel Ribbon and Internet Explorer.