Call transfer rules control how Cisco Unity Connection handles incoming indirect calls, which are from callers who do not dial you directly (for example, callers who use the directory to reach you). For direct calls—when outside callers or other users dial your personal phone number to reach you—your Connection transfer settings do not apply.
You can choose to answer indirect calls, or you can have indirect calls routed immediately to voicemail.
To set up call transfers for direct calls to your extension, talk to your Connection administrator. Your desk phone or even the phone system that your organization uses may offer transfer features that you can use to manage direct calls.
The three call transfer rules and how they work are described below.
Standard Transfer Rule
This transfer rule is active during the business hours that your Connection administrator specified for your organization. If no other transfer rules are turned on, the standard transfer rule is active for nonbusiness hours as well.
By design, the standard transfer rule cannot be turned off.
Alternate Transfer Rule
Turn on this transfer rule for a specific time period when you want to override the other transfer rules. For example, you may want to route all your calls immediately to voicemail while you are out of the office on vacation or you may want to transfer your calls to a different extension if you are temporarily working from another location.
When it is turned on, the alternate transfer rule is always active. It overrides all other transfer rules.
Closed Transfer Rule
Turn on this transfer rule to set how indirect calls to you are handled during the nonbusiness hours that your Connection administrator specified for your organization. For example, you may want to route all your calls immediately to voicemail during nonbusiness hours.
When it is turned on, the closed transfer rule is active during nonbusiness hours.