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Cisco Unity Connection

Quick Start Guide for the Cisco Unity Connection Web Inbox (Release 8.5 and Later)

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Quick Start Guide

Table Of Contents

Cisco Unity Connection Web Inbox (Release 8.5 and Later)

About the Cisco Unity Connection Web Inbox

Web Inbox Controls

Inbox Folder Message Area

Audio Controls

Composing a New Message

Deleted Folder

Sent Folder

Frequently Asked Questions


Quick Start Guide

Cisco Unity Connection Web Inbox (Release 8.5 and Later)


Published December 7, 2010

1 About the Cisco Unity Connection Web Inbox

The Cisco Unity Connection Web Inbox lets you manage voice messages and any voice message receipts you receive. You can compose new voice messages, and play, reply to, forward, or delete the voice messages you receive.

Access the Web Inbox by using an Internet browser to go to http://<Cisco Unity Connection server>/inbox. (The URL is case sensitive.)


Timesaver Bookmark the Web Inbox URL, so you do not have to enter the web address each time you want to access the Web Inbox.


2 Web Inbox Controls

1

Open the Messaging Assistant in a new browser window or tab.

Note You will not see this button if you do not have access to the tool.

6

Refresh the information on the current page.

2

Open the Cisco Unity Connection Personal Call Transfer Rules web tool in a new browser window or tab.

Note You will not see this button if you do not have access to the tool.

7

Compose a new voice message.

3

(Display only) The account with which you are signed in.

8

View or manage messages in your Sent folder.

4

Sign out of Web Inbox and return to the sign-in page.

9

View or manage messages in your Deleted Items folder.

5

View Web Inbox information.

10

View or manage messages in your Inbox folder.


3 Inbox Folder Message Area

1

Indicates the message is marked Urgent.

7

Reply to the sender and all recipients.

2

Indicates the message is marked Secure.

8

Forward the message.

3

When you select a message in the message list, the message becomes highlighted, and additional controls are available for downloading the message audio, replying to the message, forwarding it, and so on.

9

Mark the message unread.

4

When you select a forwarded message, the introduction plays. The original message appears as a separate, indented entry below the introduction.

10

Play the message audio, or pause playback.

5

Right-click to download the message audio and save the file on your computer. (This option is not available for messages that are marked Secure.)

11

Delete the message. (If your administrator has configured your mailbox to save deleted messages temporarily, this action moves the message to the Deleted folder.)

6

Reply only to the sender.

   

4 Audio Controls

1

Change the audio playback volume. (Available only when Computer is selected as the playback and recording device.)

3

Cisco Unity Connection calls you at the extension you enter in the text box to make a recording or to play audio. You speak and listen through the phone handset or speakerphone.

2

View the number of messages in the folder and scroll through pages of messages if there are more than 25 messages in the folder.

4

Connection uses the computer microphone and speakers or other default audio device to make a recording or to play audio.


5 Composing a New Message

1

Enter the first one or more letters of a user's name (first, last, or username). Cisco Unity Connection automatically suggests users whose names match your entry.

8

Mark the message Private.

2

Open the Cc recipients field to enter additional recipients who will receive a copy of the message.

9

Discard the message without sending or saving it.

3

Open the Bcc recipients field to enter additional recipients who will receive a blind copy of the message.

10

Send the message.

4

Request a read receipt for the message.

11

In Record mode, select Start Recording to use the Phone or Computer audio device.

In Upload mode, select Upload File (not pictured here) to use a prerecorded audio file.

5

Mark the message Secure. (Depending on your mailbox configuration, this option may not be available, or may already be selected.)

12

Mark the message Urgent.

6

Select Upload mode.

13

Enter the subject of the message.

7

Select Record mode.

   

6 Deleted Folder

1

Permanently delete all items in the Deleted folder.

3

Right-click to download the message audio and save the file on your computer. (This option is not available for secure messages.)

2

Move the selected message back to the Inbox folder.

   

7 Sent Folder

1

Right-click to download the message audio and save the file on your computer. (This option is not available for secure messages.)

4

Forward the message.

2

Reply only to the sender.

5

Delete the message permanently. (Sent messages are not moved to the Deleted folder.)

3

Reply to the sender and all recipients.

6

Mark the message unread.


8 Frequently Asked Questions

Q.   Can I send voice messages to my private lists from the Web Inbox?

A.   Yes.

Q.   Can I use the Web Inbox to manage fax messages?

A.   You can view the fax sender information and forward or delete fax messages. You cannot use Web Inbox to create and send fax messages, or to view fax message attachments.

Q.   Why are the messages I send not available in the Sent folder?

A.   Your administrator may not have configured your mailbox to save sent messages.

Q.   When I record audio for a message, can I play back the recording?

A.   There is currently no way to play back a recording in Web Inbox before sending the message. However, if your administrator has configured your mailbox to save sent messages, after you send the message, you can play back the recording from the Sent folder.