PIMG Integration Guide for Cisco Unity Connection Release 8.x
Introduction
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Introduction

Table Of Contents

Introduction

Integration Description

Digital Integration with Digital PIMG Units

DTMF Integration with Analog PIMG Units

Serial (SMDI, MCI, or MD-110) Integration with Analog PIMG Units

Call Information

Integration Functionality

Integrations with Multiple Phone Systems


Introduction


See the following sections in this chapter:

Integration Description

Call Information

Integration Functionality

Integrations with Multiple Phone Systems

Integration Description

Cisco Unity Connection supports PIMG integrations with the following phone systems.

Table 1-1 Supported Phone Systems for PIMG Integrations 

Phone System
Integration Type
Supported PIMG Units

Any phone system that provides a serial data link (SMDI, MCI, or MD-110 protocol) to the master PIMG unit

Serial (SMDI, MCI, or MD-110)

Analog PIMG units
(PIMG80LS or DMG1008LS)

Avaya Definity G3

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)

Avaya Definity ProLogix

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)

Avaya S8300, Avaya S8500, and Avaya S8700

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)

Mitel SX-200

Digital

Digital Mitel PIMG units
(PIMG80MTLPBXDNI or DMG1008MTLDNI)

Mitel SX-2000

Digital

Digital Mitel PIMG units
(PIMG80MTLPBXDNI or DMG1008MTLDNI)

NEC NEAX 2400

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)

Nortel Meridian 1
(includes Succession and SL 1)

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)

Rolm 9751 9005

Digital

Digital Rolm PIMG units
(PIMB80RLMPBXDNI or DMG1008RLMDNI)

Rolm 9751 9006

Digital

Digital Rolm PIMG units
(PIMB80RLMPBXDNI or DMG1008RLMDNI)

Siemens Hicom 300 E
(European)

DTMF (analog)

Analog PIMG unit
(PIMG80LS or DMG1008LS)

Siemens Hicom 300-series E
(North American)

Digital

Digital PIMG units
(PIMG80PBXDNI or DMG1008DNI)


See the applicable description for the integration type that your system uses:

Digital Integration with Digital PIMG Units

DTMF Integration with Analog PIMG Units

Serial (SMDI, MCI, or MD-110) Integration with Analog PIMG Units

Digital Integration with Digital PIMG Units

The phone system sends call information, MWI requests, and voice connections through the digital lines, which connect the phone system to the PIMG units (media gateways). The PIMG units communicate with the Cisco Unity Connection server through the LAN or WAN by using Session Initiation Protocol (SIP). Figure 1-1 shows the required connections for a digital integration by using digital PIMG units.

Figure 1-1 Connections for a Digital Integration by Using Digital PIMG Units

DTMF Integration with Analog PIMG Units

The phone system sends call information, MWI requests, and voice connections through the analog lines, which connect the phone system to the PIMG units (media gateways). The PIMG units communicate with the Cisco Unity Connection server through the LAN or WAN by using Session Initiation Protocol (SIP). Figure 1-2 shows the required connections for a DTMF integration by using analog PIMG units.

Figure 1-2 Connections for a DTMF Integration by Using Analog PIMG Units

Serial (SMDI, MCI, or MD-110) Integration with Analog PIMG Units

The phone system sends call information and MWI requests through the data link, which is an RS-232 serial cable that connects the phone system and the master PIMG unit (media gateway). Voice connections are sent through the analog lines between the phone system and the PIMG units. The PIMG units communicate with the Cisco Unity Connection server through the LAN or WAN by using Session Initialization Protocol (SIP). Figure 1-3 shows the required connections for a serial integration by using analog PIMG units.

Figure 1-3 Connections for a Serial (SMDI, MCI, or MD-110) Integration by Using Analog PIMG Units

Call Information

The phone system sends the following information with forwarded calls:

The extension of the called party

The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)

The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

Cisco Unity Connection uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity Connection is answered with the personal greeting of the user. If the phone system routes the call without this information, Cisco Unity Connection answers with the opening greeting.


Note Serial integrations send requests to turn on and turn off MWIs through the data link.


Integration Functionality

The PIMG integration provides the following integration features:

Call forward to personal greeting

Call forward to busy greeting

Caller ID

Easy message access (a user can retrieve messages without entering an ID because Cisco Unity Connection identifies the user based on the extension from which the call originated; a password may be required)

Identified user messaging (Cisco Unity Connection identifies the user who leaves a message during a forwarded internal call, based on the extension from which the call originated)

Message waiting indication (MWI)

Integrations with Multiple Phone Systems

Cisco Unity Connection can be integrated with two or more phone systems at one time. For information on the maximum supported combinations and instructions for integrating Cisco Unity Connection with multiple phone systems, see the Multiple Phone System Integration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.