System Administration Guide for Cisco Unity Connection Release 8.x
Managing Call Routing Tables in Cisco Unity Connection 8.x
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Table of Contents

Managing Call Routing Tables in Unity Connection 8.x

Overview of Default Call Routing Rules

Adding Call Routing Rules

Modifying Call Routing Rules

Changing Phone Language Settings

Changing the Order of Call Routing Rules

Deleting Call Routing Rules

Overview of Default Call Routing Rules

Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from unidentified callers.

Direct rules handle calls from users and unidentified callers that are dialed directly to Unity Connection. The predefined direct routing rules are:

  • Attempt Sign-In—Calls from users are routed to the user sign-in conversation.
  • Opening Greeting—Calls from unidentified callers are routed to the Opening Greeting.

Forwarded rules handle calls that are forwarded to Unity Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

  • Attempt Forward—All calls forwarded from a user extension are routed to the user greeting.
  • Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting.

You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables, but the Opening Greeting rule is always the last entry for both tables. You cannot delete the predefined rules.

When you create a new rule, you need to specify only the criteria that are used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.

Adding Call Routing Rules

To Add a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, select Direct Routing Rules . For forwarded calls, select Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, select Add New .

Step 3 On the New Direct Rule or New Forwarded Rule page, enter the name of the new rule in the Display Name field.

Step 4 Select Save .

Step 5 On the Edit Direct Rule or Edit Forwarded Rule page, continue entering applicable settings. (For field information, on the Help menu, select This Page .)


Note When you create a new rule, you need to specify only the criteria that are used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.


Step 6 When you have finished entering settings, select Save .


 

Modifying Call Routing Rules

To Modify a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, select Direct Routing Rules . For forwarded calls, select Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, select the display name of the call routing rule that you want to modify.

Step 3 On the Edit Direct Routing Rule or Edit Forwarded Routing Rule page, change settings as applicable. (For field information, on the Help menu, select This Page .)


Note A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.


Step 4 When you have finished entering settings on the page, select Save .


Note Default Call Routing Rule when set to be inactive can cause a call to loop.Verify all calls are routed correctly while modifying Routing Rule.



 

Changing Phone Language Settings

To Change Phone Language Settings for a Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, select Direct Routing Rules . For forwarded calls, select Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, select the display name of the call routing rule that you want to modify.

Step 3 On the Edit Direct Routing Rule or Edit Forwarded Routing Rule page, select Use System Default Language or Inherit Language from Caller , or select one of the languages in the list.

Step 4 Select Save .


 

Changing the Order of Call Routing Rules

To Change the Order of Call Routing Rules


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, select Direct Routing Rules . For forwarded calls, select Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, select Change Order .

Step 3 On the Edit Direct Routing Rule Order or Edit Forwarded Routing Rule Order page, in the Reorganization list, select the name of a rule that you want to move, then select the down or up arrow as applicable.

Step 4 When you have finished reordering the rules, select Save .


 

Deleting Call Routing Rules

To Delete a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, select Direct Routing Rules . For forwarded calls, select Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, check the check box adjacent to the display name of the rule that you want to delete.

Step 3 Select Delete Selected .

Step 4 In the dialog box that asks you to confirm the deletion, select OK .