Troubleshooting Guide for Cisco Unity Connection Release 7.x
SNMP
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SNMP

Table Of Contents

SNMP

Problems with SNMP

SNMP Master Agent Service Is Not Running

Connection SNMP Agent Service Is Not Running

SNMP Community String Is Configured Incorrectly

Using Traces to Troubleshoot SNMP Issues


SNMP


Cisco Unity Connection supports Simple Network Management Protocol (SNMP) to provide standard network management. Connection SNMP uses the SNMP Master Agent service in Cisco Unified Serviceability and the Connection SNMP Agent service in Cisco Unity Connection Serviceability.


Note Connection SNMP supports CISCO-UNITY-MIB from Cisco Unity.


See the following sections:

Problems with SNMP

Using Traces to Troubleshoot SNMP Issues

Problems with SNMP

Use the troubleshooting information in this section if you experience problems with SNMP. See the following possible issues:

SNMP Master Agent Service Is Not Running

Connection SNMP Agent Service Is Not Running

SNMP Community String Is Configured Incorrectly

SNMP Master Agent Service Is Not Running

The SNMP Master Agent service in Cisco Unified Serviceability runs as the master agent. Do the following procedure to confirm that the service is running.

To Confirm That the SNMP Master Agent Service Is Running


Step 1 In Cisco Unified Serviceability, on the Tools menu, click Control Center - Network Services.

Step 2 On the Control Center - Network Services page, under Platform Services, confirm that the status of the SNMP Master Agent service is Started.

Step 3 If the status is not Started, click SNMP Master Agent and click Restart.


Connection SNMP Agent Service Is Not Running

The Connection SNMP Agent service in Cisco Unity Connection Serviceability runs as a subagent. Do the following procedure to confirm that the service is running.

To Confirm That the Connection SNMP Agent Service Is Running


Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, click Service Management.

Step 2 On the Control Center - Feature Services page, under Base Services, confirm that the Connection SNMP Agent service status is Started. If the service status is Stopped, click Start.


SNMP Community String Is Configured Incorrectly

The SNMP community string must be configured for SNMP to function correctly. Do the following procedure to confirm that the SNMP community string is configured correctly.

To Confirm That the SNMP Community String Is Configured Correctly


Step 1 In Cisco Unified Serviceability, on the SNMP menu, click V1/V2 > Community String.

Step 2 On the SNMP Community String Configuration page, click Find.

Step 3 If an SNMP community string appears, click the name. If there is no SNMP community string, click Add New.

Step 4 Enter any applicable settings and verify the settings.

Step 5 Click Save.

Step 6 When prompted that the SNMP Master Agent service will be restarted, click OK.


Using Traces to Troubleshoot SNMP Issues

You can use traces to troubleshoot SNMP issues. For detailed instructions on enabling the applicable traces and viewing the trace logs, see the "Traces in Cisco Unity Connection Serviceability" section on page 1-1.