Cisco Unified Communications Manager Express SCCP Integration Guide for Cisco Unity Connection Release 7.x
Setting Up a Cisco Unified Communications Manager Express SCCP Integration with Cisco Unity Connection
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Setting Up a Cisco Unified Communications Manager Express SCCP Integration with Cisco Unity Connection

Table Of Contents

Setting Up a Cisco Unified Communications Manager Express SCCP Integration with Cisco Unity Connection

Integration Tasks

Requirements

Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection

Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection (Without a Connection Cluster)

Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection with a Connection Cluster Configured

Programming Multiple Cisco Unified Communications Manager Express Routers to Integrate with Cisco Unity Connection

Creating a New Integration with Cisco Unified Communications Manager Express


Setting Up a Cisco Unified Communications Manager Express SCCP Integration with Cisco Unity Connection


For detailed instructions for setting up a Cisco Unified Communications Manager Express Skinny Call Control Protocol (SCCP) integration with Cisco Unity Connection, see the following sections in this chapter:

Integration Tasks

Requirements

Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection

Creating a New Integration with Cisco Unified Communications Manager Express

This document does not apply to the configuration in which Cisco Unity Connection is installed as Cisco Unified Communications Manager Business Edition (CMBE)—on the same server with Cisco Unified Communications Manager.

Cisco Unity Connection can integrate with Cisco Unified CM Express in SRST mode. For details, see the Integrating Cisco Unity Connection with Cisco Unified CME-as-SRST application note at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html.

Integration Tasks

Before doing the following tasks to integrate Cisco Unity Connection with Cisco Unified CM Express by SCCP, confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Installation Guide for Cisco Unity Connection.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.

2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection."

3. Program Cisco Unified CM Express. See the "Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection" section.

4. Create the integration. See the "Creating a New Integration with Cisco Unified Communications Manager Express" section.

5. Test the integration. See Chapter 4, "Testing the Integration."

6. If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See Chapter 5, "Adding New User Template for Multiple Integrations."

Requirements

The Cisco Unified CM Express SCCP integration supports configurations of the following components:

Phone System

A compatible version of Cisco Unified CM Express.

For details on compatible versions of Cisco Unified CM Express, refer to the SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

The following phones or combinations of phones for the Cisco Unified CM Express extensions:

Only SCCP phones.

Both SCCP phones and SIP phones.

For a list of supported Cisco IP phone models, refer to the Specifications document for the applicable version of Cisco Unified CM Express at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_documentation_roadmap09186a0080189132.html.

A compatible Cisco IOS software version. Refer to the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00805acf50.html.

Cisco Unified CM Express feature license.

Cisco IP phone feature licenses, and Cisco licenses for other H.323-compliant devices or software (such as Cisco VirtualPhone and Microsoft NetMeeting clients) that will be connected to the network, as well as one license for each Cisco Unity Connection port.

Analog phones connected to ATA. (For integration limitations with these phones, see Chapter 1, "Introduction.")

A LAN connection in each location where you will plug the applicable phone into the network.

Cisco Unity Connection Server

The applicable version of Cisco Unity Connection. For details on compatible versions of Cisco Unity Connection, refer to the SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Cisco Unity Connection installed and ready for the integration, as described in the Installation Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

A license that enables the applicable number of voice messaging ports.

Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection

After the Cisco Unified Communications Manager Express router is installed, do the procedures in the applicable section depending on the Cisco Unity Connection configuration or on the number of Cisco Unified CM Express routers that you will integrate with Cisco Unity Connection:

Cisco Unity Connection without a Connection cluster—see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection (Without a Connection Cluster)" section.

Cisco Unity Connection with a Connection cluster configured—see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection with a Connection Cluster Configured" section.

Multiple Cisco Unified Communications Manager Express routers—see the "Programming Multiple Cisco Unified Communications Manager Express Routers to Integrate with Cisco Unity Connection" section.

Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection (Without a Connection Cluster)


Note Do the procedures in this section only if you are integrating a single Cisco Unified CM Express router with Cisco Unity Connection server (without a Connection cluster). If Cisco Unity Connection is configured for a Connection cluster, see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection with a Connection Cluster Configured" section. If you are integrating multiple Cisco Unified CM Express routers, see the "Programming Multiple Cisco Unified Communications Manager Express Routers to Integrate with Cisco Unity Connection" section.


To Configure the Message Button Access to Cisco Unity Connection (Without a Connection Cluster)

This procedure configures the Message button on Cisco IP phones to dial the Cisco Unity Connection pilot number when pressed.


Step 1 On the Cisco Unified CM Express router, go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 2 Enter the following command:

voicemail <Cisco Unity Connection pilot number>

Step 3 To exit the telephony-service configuration mode, enter the following command:

exit


The following is an example of the configuration:

telephony-service
 voicemail 4001

To Configure the Router for Cisco Unity Connection (Without a Connection Cluster)


Step 1 Go into the ephone-dn configuration mode and configure the directory number tag for the Cisco IP phone lines by entering the applicable command:

For ephone-dns that will be used by ports that are dedicated for leaving and retrieving voice messages, enter the following command:

ephone-dn <DN tag> dual-line

For ephone-dns that will be used only to dial out, enter the following command:

ephone-dn <DN tag>

Step 2 To set the extension number for the voice messaging port, enter the following command:

number <Voice messaging port extension>


Note The voice message port extension must be the Cisco Unity Connection pilot number (configured by the "voicemail" command in the preceding procedure) for all ports dedicated for leaving and retrieving voice messages.


Step 3 To set the display name for the port (for example, "Voice Messaging System" or "Dial Out Only"), enter the following command:

name <Display name of voice messaging port>

Step 4 To set the device name for the port (for example, "CUC1-VI1" or "CUC1-Dialout1"), enter the following command:

description <Device name of voice messaging port>

Step 5 To reserve the second ephone-dn channel for supervised transfers, enter the following command:

huntstop channel

Step 6 To set the dial-peer preference for the extension, enter the following command:

preference <Preference order>

Step 7 Enter the applicable command:

To disable huntstop, enter the following command:

no huntstop

To enable huntstop, enter the following command:

huntstop

Step 8 Repeat Step 1 through Step 7 for all remaining ports.


Note The number of voice messaging ports set up to connect to Cisco Unity Connection must be the same as the number of directory number tags for the Cisco IP phone lines set up by the ephone-dn configuration mode.


Step 9 To exit the ephone-dn configuration mode, enter the following command:

exit


The following is an example of the configuration without a Cisco Unity Connection cluster:

ephone-dn 32 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI1"
 huntstop channel
 no huntstop
 preference 1
!
ephone-dn 33 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI2"
 huntstop channel
 no huntstop
 preference 2
!
ephone-dn 34 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI3"
 huntstop channel
 huntstop
 preference 3
!
ephone-dn 35
 number 5001
 name "Dial Out Only"
 description "CUC1-Dialout1"

In this example, there are four ephone-dns configured to provide four voice messaging ports. Three of the ephone-dns are configured with the same extension number to provide ports dedicated for leaving and retrieving voice messages. These three ephone-dns are also configured with two channels each (the second channel is reserved for supervised transfers). The fourth ephone-dn is provided for use as a dial-out port. The first three ephone-dns are configured with the same extension number (4001), using preferences 1, 2, and 3 to create a hunt group. If the first port is busy, the call goes to the second port, and so on. Port 4 is configured with the extension number 5001 and is used to dial out by Cisco Unity Connection (for example, to set MWIs). Separate ports are required for answering calls and dialing out in order to prevent call-collision problems between incoming calls placed by Cisco Unified CM Express to Cisco Unity Connection, and outgoing calls that Cisco Unity Connection places in the opposite direction.

To Associate the Voice Messaging Port (Without a Connection Cluster)

To associate the actual voice messaging port (vm-device-id) to the phone number, associate the Cisco IP phone with the voice messaging port.

The vm-device-id name uses the following format:

<Cisco Unity Connection device name prefix><Port number>

The vm-device-id name must match the Cisco Unity Connection voice messaging port name that you will use to identify the port in Cisco Unity Connection Administration when you create the integration:

The Cisco Unity Connection device name prefix part (for example, CUC1-VI) must match the Device Name Prefix field on the Telephony Integrations > Port Group > Port Group Basics page of Cisco Unity Connection Administration.

The port number part (for example, "1") must match the number part of the Cisco Unity Connection Administration voice messaging port name used to identify the port on the Telephony Integrations > Port > Port Basics page of Cisco Unity Connection Administration.

To associate a voice messaging port to the Cisco Unified CM Express router, do the following steps, beginning in ephone configuration mode.


Step 1 Go into the ephone configuration mode and register the Cisco IP phones by entering the following command:

ephone <DN tag>

Step 2 Define the voice messaging port name, by entering the following command:

vm-device-id <Cisco Unity Connection device name prefix><Port number>

For example, if the Cisco Unity Connection device name prefix is CUC1-VI, enter CUC1-VI1 for the first port, CUC1-VI2 for the second port, and so on.


Caution The vm-device-id name used by Cisco Unified CM Express must be the same as the voice messaging port name used by Cisco Unity Connection. Otherwise, the integration will not work.

Step 3 Assign buttons to the Cisco IP phone directory numbers created in the "To Configure the Router for Cisco Unity Connection (Without a Connection Cluster)" procedure by entering the following command:

button <Button number>:<DN tag>

For example, you can use the values 1:1, 2:4, or 3:14. In this example, button 1 corresponds to directory number 1 (ephone-dn 1), button 2 corresponds to directory number 4, and button 3 corresponds to directory number 14. The buttons correspond to the phone lines on the Cisco IP phone.

Step 4 Repeat Step 1 through Step 3 for all remaining voice messaging port names.


Note The number of voice messaging port names configured with the vm-device-id command must be the same as the number of Cisco IP phones registered by the ephone configuration mode.


Step 5 To exit the ephone configuration mode, enter the following command:

exit


Following is an example of the configuration without a Cisco Unity Connection cluster. In this example, the vm-device-id command is used within the ephone configuration in place of the mac-address parameter that is used for configuring a regular Cisco IP phone.

ephone 5
 vm-device-id CUC1-VI1
 button 1:32
!
ephone 6
 vm-device-id CUC1-VI2
 button 1:33
!
ephone 7
 vm-device-id CUC1-VI3
 button 1:34
!
ephone 8
 vm-device-id CUC1-VI4
 button 1:35

To Configure a Directory Number for MWI Notification (Without a Connection Cluster)

MWI configuration on the Cisco Unified CM Express is performed by dedicating Cisco IP phone directory numbers (ephone-DNs) to process MWI status notification calls originating from Cisco Unity Connection. You must allocate a minimum of one MWI processing ephone-dn for each MWI ephone-dn voice messaging port. The MWI processing ephone-dn extensions are configured to match the MWI extensions configured on Cisco Unity Connection.


Step 1 Go into the ephone-dn configuration mode and configure the directory numbers for the Cisco IP phone lines by entering the following command:

ephone-dn <DN tag>

Step 2 Configure two valid directory numbers for the Cisco IP phone to be used for MWIs—the first number will turn MWIs on, and the second number will turn MWIs off—by entering the following command:

number <MWI on number> secondary <MWI off number>


Note The MWI on and off numbers must match the settings of the MWI On Extension and MWI Off Extension fields you enter in Cisco Unity Connection Administration when you create the integration on Cisco Unity Connection.


Step 3 Configure these two directory numbers to be used for setting MWIs by entering the following command:

mwi on-off

Step 4 To exit the ephone-dn configuration mode, enter the following command:

exit


Following is an example of the configuration.

ephone-dn 32
 number 8000 secondary 8001
 mwi on-off

In this example, Cisco Unity Connection calls extensions 8000 and 8001 to turn MWIs on and off. The DN triggers an MWI ON event when 8000 is called, and an MWI OFF event when 8001 is called.

For extensions associated with analog telephone adaptors (ATAs), the MWI is a lit function button on the ATA and a stutter dial tone on the connected analog phone.


Note After completing the procedures in this section, continue to the "Creating a New Integration with Cisco Unified Communications Manager Express" section.


Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection with a Connection Cluster Configured


Note Do the procedures in this section only if you are integrating a single Cisco Unified CM Express router with Cisco Unity Connection with a Connection cluster configured. If Cisco Unity Connection is not configured for a Connection cluster, see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection (Without a Connection Cluster)" section. If you are integrating multiple Cisco Unified CM Express routers, see the "Programming Multiple Cisco Unified Communications Manager Express Routers to Integrate with Cisco Unity Connection" section.


To Configure the Message Button Access to Cisco Unity Connection (With a Connection Cluster Configured)

This procedure configures the Message button on Cisco IP phones to dial the Cisco Unity Connection pilot number when pressed.


Step 1 On the Cisco Unified CM Express router, go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 2 Enter the following command:

voicemail <Cisco Unity Connection pilot number>

Step 3 To exit the telephony-service configuration mode, enter the following command:

exit


The following is an example of the configuration:

telephony-service
 voicemail 4001

To Configure the Router for Cisco Unity Connection (With a Connection Cluster Configured)


Step 1 Go into the ephone-dn configuration mode and configure the directory number tag for the Cisco IP phone lines by entering the applicable command:

For ephone-dns that will be used by ports that are dedicated for leaving and retrieving voice messages, enter the following command:

ephone-dn <DN tag> dual-line

For ephone-dns that will be used only to dial out, enter the following command:

ephone-dn <DN tag>

Step 2 To set the extension number for the voice messaging port, enter the following command:

number <Voice messaging port extension>


Note The voice message port extension must be the Cisco Unity Connection pilot number (configured by the "voicemail" command in the preceding procedure) for all ports dedicated for leaving and retrieving voice messages.


Step 3 To set the display name for the port (for example, "Voice Messaging System" or "Dial Out Only"), enter the following command:

name <Display name of voice messaging port>

Step 4 To set the device name for the port (for example, "CUC1-VI1" or "CUC1-Dialout1"), enter the following command:

description <Device name of voice messaging port>

Step 5 To reserve the second ephone-dn channel for supervised transfers, enter the following command:

huntstop channel

Step 6 To set the dial-peer preference for the extension, enter the following command:

preference <Preference order>


Note The preference order must route calls first to the subscriber server in the Connection cluster, then to the publisher server. See the example configuration below.


Step 7 Enter the applicable command:

To disable huntstop, enter the following command:

no huntstop

To enable huntstop, enter the following command:

huntstop

Step 8 Repeat Step 1 through Step 7 for all remaining ports.


Note The number of voice messaging ports set up to connect to Cisco Unity Connection must be the same as the number of directory number tags for the Cisco IP phone lines set up by the ephone-dn configuration mode. Further, the number of voice messaging ports must be the total of the ports on all Cisco Unity Connection servers in the Cisco Unity Connection cluster.


Step 9 To exit the ephone-dn configuration mode, enter the following command:

exit


The following is an example of the configuration with a Cisco Unity Connection cluster configured:

ephone-dn 32 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI1"
 huntstop channel
 no huntstop
 preference 4
!
ephone-dn 33 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI2"
 huntstop channel
 no huntstop
 preference 5
!
ephone-dn 34 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI3"
 huntstop channel
 huntstop
 preference 6
!
ephone-dn 35 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI1"
 huntstop channel
 no huntstop
 preference 1
!
ephone-dn 36 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI2"
 huntstop channel
 no huntstop
 preference 2
!
ephone-dn 37 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI3"
 huntstop channel
 no huntstop
 preference 3
!
ephone-dn 38
 number 5001
 name "Dial Out Only"
 description "CUC1-Dialout1"
!
ephone-dn 39
 number 5001
 name "Dial Out Only"
 description "CUC2-Dialout1"

In this example, there are two sets of ephone-dns:

Four ephone-dns are configured for the publisher server in the Connection cluster (CUC1-VI1 through CUC1_VI3, and CUC1-Dialout1).

Four ephone-dns are configured for the subscriber server in the Connection cluster (CUC2-VI1 through CUC2_VI3, and CUC2-Dialout1).

The hunt group routes calls first to the subscriber server in the Connection cluster. When all the answering ports on the subscriber server are busy, the hunt group routes calls to the publisher server. Only the last answering ephone-dn for the publisher server has enabled huntstop so that the hunt group will search through the answering ephone-dns on all Cisco Unity Connection servers. The ephone-dns that are used for dialing out are not included in the hunt group.

To Associate the Voice Messaging Port (With a Connection Cluster Configured)

To associate the actual voice messaging port (vm-device-id) to the phone number, associate the Cisco IP phone with the voice messaging port.

The vm-device-id name uses the following format:

<Cisco Unity Connection device name prefix><Port number>

The vm-device-id name must match the Cisco Unity Connection voice messaging port name that you will use to identify the port in Cisco Unity Connection Administration when you create the integration:

The Cisco Unity Connection device name prefix part (for example, CUC1-VI) must match the Device Name Prefix field on the Telephony Integrations > Port Group > Port Group Basics page of Cisco Unity Connection Administration.

The port number part (for example, "1") must match the number part of the Cisco Unity Connection Administration voice messaging port name used to identify the port on the Telephony Integrations > Port > Port Basics page of Cisco Unity Connection Administration.

To associate a voice messaging port to the Cisco Unified CM Express router, do the following steps, beginning in ephone configuration mode.


Step 1 Go into the ephone configuration mode and register the Cisco IP phones by entering the following command:

ephone <DN tag>

Step 2 Define the voice messaging port name, by entering the following command:

vm-device-id <Cisco Unity Connection device name prefix><Port number>

For example, if the Cisco Unity Connection device name prefix is CUC1-VI, enter CUC1-VI1 for the first port, CUC1-VI2 for the second port, and so on.


Caution The vm-device-id name used by Cisco Unified CM Express must be the same as the voice messaging port name used by Cisco Unity Connection. Otherwise, the integration will not work.

Step 3 Assign buttons to the Cisco IP phone directory numbers created in the "To Configure the Router for Cisco Unity Connection (With a Connection Cluster Configured)" procedure by entering the following command:

button <Button number>:<DN tag>

For example, you can use the values 1:1, 2:4, or 3:14. In this example, button 1 corresponds to directory number 1 (ephone-dn 1), button 2 corresponds to directory number 4, and button 3 corresponds to directory number 14. The buttons correspond to the phone lines on the Cisco IP phone.

Step 4 Repeat Step 1 through Step 3 for all remaining voice messaging port names.


Note The number of voice messaging port names configured with the vm-device-id command must be the same as the number of Cisco IP phones registered by the ephone configuration mode.


Step 5 To exit the ephone configuration mode, enter the following command:

exit


The following is an example of the configuration with a Cisco Unity Connection cluster configured. In this example, the vm-device-id command is used within the ephone configuration in place of the mac-address parameter that is used for configuring a regular Cisco IP phone.

ephone 5
 vm-device-id CUC1-VI1
 button 1:32
!
ephone 6
 vm-device-id CUC1-VI2
 button 1:33
!
ephone 7
 vm-device-id CUC1-VI3
 button 1:34
!
ephone 8
 vm-device-id CUC1-VI4
 button 1:38
!
ephone 9
 vm-device-id CUC2-VI1
 button 1:35
!
ephone 10
 vm-device-id CUC2-VI2
 button 1:36
!
ephone 11
 vm-device-id CUC2-VI3
 button 1:37
!
ephone 12
 vm-device-id CUC2-VI4
 button 1:39

To Configure a Directory Number for MWI Notification (With a Connection Cluster Configured)

MWI configuration on the Cisco Unified CM Express is performed by dedicating Cisco IP phone directory numbers (ephone-DNs) to process MWI status notification calls originating from Cisco Unity Connection. You must allocate a minimum of one MWI processing ephone-dn for each MWI ephone-dn voice messaging port. The MWI processing ephone-dn extensions are configured to match the MWI extensions configured on Cisco Unity Connection.


Step 1 Go into the ephone-dn configuration mode and configure the directory numbers for the Cisco IP phone lines by entering the following command:

ephone-dn <DN tag>

Step 2 Configure two valid directory numbers for the Cisco IP phone to be used for MWIs—the first number will turn MWIs on, and the second number will turn MWIs off—by entering the following command:

number <MWI on number> secondary <MWI off number>


Note The MWI on and off numbers must match the settings of the MWI On Extension and MWI Off Extension fields you enter in Cisco Unity Connection Administration when you create the integration on Cisco Unity Connection.


Step 3 Configure these two directory numbers to be used for setting MWIs by entering the following command:

mwi on-off

Step 4 To exit the ephone-dn configuration mode, enter the following command:

exit


Following is an example of the configuration.

ephone-dn 32
 number 8000 secondary 8001
 mwi on-off

In this example, Cisco Unity Connection calls extensions 8000 and 8001 to turn MWIs on and off. The DN triggers an MWI ON event when 8000 is called, and an MWI OFF event when 8001 is called.

For extensions associated with analog telephone adaptors (ATAs), the MWI is a lit function button on the ATA and a stutter dial tone on the connected analog phone.


Note After completing the procedures in this section, continue to the "Creating a New Integration with Cisco Unified Communications Manager Express" section.


Programming Multiple Cisco Unified Communications Manager Express Routers to Integrate with Cisco Unity Connection

Cisco Unity Connection can be used by multiple Cisco Unified CM Express routers. This configuration requires that one Cisco Unified CM Express router be on the same LAN as Cisco Unity Connection, and that this Cisco Unified CM Express router register all Cisco Unity Connection voice messaging ports. This Cisco Unified CM Express router (the SIP MWI server) is a proxy server that relays SIP MWI messages between Cisco Unity Connection and all other Cisco Unified CM Express routers (the SIP MWI clients). Note that Cisco Unity Connection voice messaging ports register with only the SIP MWI server (the Cisco Unified CM Express router that is on the same LAN as Cisco Unity Connection), not with the SIP MWI clients.


Note Do the procedures in this section only if you are integrating multiple Cisco Unified CM Express routers. If Cisco Unity Connection Cisco Unity Connection is not configured for a Connection cluster, see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection (Without a Connection Cluster)" section. If Cisco Unity Connection Cisco Unity Connection is configured for a Connection cluster, see the "Programming a Cisco Unified Communications Manager Express Router to Integrate with Cisco Unity Connection with a Connection Cluster Configured" section.


To Configure the Message Button Access to Cisco Unity Connection (Multiple Cisco Unified CM Express Routers)


Step 1 On the Cisco Unified CM Express router, go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 2 Enter the following command:

voicemail <Cisco Unity Connection pilot number>

Step 3 To exit the telephony-service configuration mode, enter the following command:

exit


The following is an example of the configuration:

telephony-service
 voicemail 4001

To Configure the Router for Cisco Unity Connection (Multiple Cisco Unified CM Express Routers)


Step 1 Go into the ephone-dn configuration mode and configure the directory number tag for the Cisco IP phone lines by entering the applicable command:

For ephone-dns that will be used by ports that are dedicated for leaving and retrieving voice messages, enter the following command:

ephone-dn <DN tag> dual-line

For ephone-dns that will be used only to dial out, enter the following command:

ephone-dn <DN tag>

Step 2 To set the extension number for the voice messaging port, enter the following command:

number <Voice messaging port extension>


Note The voice message port extension must be the Cisco Unity Connection pilot number (configured by the "voicemail" command in the preceding procedure) for all ports dedicated for leaving and retrieving voice messages.


Step 3 To set the display name for the port (for example, "Voice Messaging System" or "Dial Out Only"), enter the following command:

name <Display name of voice messaging port>

Step 4 To set the device name for the port (for example, "CUC1-VI1" or "CUC1-Dialout1"), enter the following command:

description <Device name of voice messaging port>

Step 5 To reserve the second ephone-dn channel for supervised transfers, enter the following command:

huntstop channel

Step 6 To set the dial-peer preference for the extension, enter the following command:

preference <Preference order>


Note The preference order must route calls first to the subscriber server in the Connection cluster, then to the publisher server. See the example configuration below.


Step 7 Enter the applicable command:

To disable huntstop, enter the following command:

no huntstop

To enable huntstop, enter the following command:

huntstop

Step 8 Repeat Step 1 through Step 7 for all remaining ports.


Note The number of voice messaging ports set up to connect to Cisco Unity Connection must be the same as the number of directory number tags for the Cisco IP phone lines set up by the ephone-dn configuration mode.

For a Cisco Unity Connection cluster, the number of voice messaging ports must be the total of the ports on all Cisco Unity Connection servers in the Cisco Unity Connection cluster.


Step 9 To exit the ephone-dn configuration mode, enter the following command:

exit


The following is an example of the configuration without a Cisco Unity Connection cluster:

ephone-dn 32 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI1"
 huntstop channel
 no huntstop
 preference 1
!
ephone-dn 33 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI2"
 huntstop channel
 no huntstop
 preference 2
!
ephone-dn 34 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI3"
 huntstop channel
 huntstop
 preference 3
!
ephone-dn 35
 number 5001
 name "Dial Out Only"
 description "CUC1-Dialout1"

In this example, there are four ephone-dns configured to provide four voice messaging ports. Three of the ephone-dns are configured with the same extension number to provide ports dedicated for leaving and retrieving voice messages. These three ephone-dns are also configured with two channels each (the second channel is reserved for supervised transfers). The fourth ephone-dn is provided for use as a dial-out port. The first three ephone-dns are configured with the same extension number (4001), using preferences 1, 2, and 3 to create a hunt group. If the first port is busy, the call goes to the second port, and so on. Port 4 is configured with the extension number 5001 and is used to dial out by Cisco Unity Connection (for example, to set MWIs). Separate ports are required for answering calls and dialing out in order to prevent call-collision problems between incoming calls placed by Cisco Unified CM Express to Cisco Unity Connection, and outgoing calls that Cisco Unity Connection places in the opposite direction.

The following is an example of the configuration with a Cisco Unity Connection cluster configured:

ephone-dn 32 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI1"
 huntstop channel
 no huntstop
 preference 4
!
ephone-dn 33 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI2"
 huntstop channel
 no huntstop
 preference 5
!
ephone-dn 34 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC1-VI3"
 huntstop channel
 huntstop
 preference 6
!
ephone-dn 35 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI1"
 huntstop channel
 no huntstop
 preference 1
!
ephone-dn 36 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI2"
 huntstop channel
 no huntstop
 preference 2
!
ephone-dn 37 dual-line
 number 4001
 name "Voice Messaging System"
 description "CUC2-VI3"
 huntstop channel
 no huntstop
 preference 3
!
ephone-dn 38
 number 5001
 name "Dial Out Only"
 description "CUC1-Dialout1"
!
ephone-dn 39
 number 5001
 name "Dial Out Only"
 description "CUC2-Dialout1"

In this example, there are two sets of ephone-dns:

Four ephone-dns are configured for the publisher server in the Connection cluster (CUC1-VI1 through CUC1_VI3, and CUC1-Dialout1).

Four ephone-dns are configured for the subscriber server in the Connection cluster (CUC2-VI1 through CUC2-VI3, and CUC2-Dialout1).

The hunt group routes calls first to the subscriber server in the Connection cluster. When all the answering ports on the subscriber server are busy, the hunt group routes calls to the publisher server. Only the last answering ephone-dn for the publisher server has enabled huntstop so that the hunt group will search through the answering ephone-dns on all Cisco Unity Connection servers. The ephone-dns that are used to dial out are not included in the hunt group.

To Associate the Voice Messaging Port (Multiple Cisco Unified CM Express Routers)

To associate the actual voice messaging port (vm-device-id) to the phone number, associate the Cisco IP phone with the voice messaging port.

The vm-device-id name uses the following format:

<Cisco Unity Connection device name prefix><Port number>

The vm-device-id name must match the Cisco Unity Connection voice messaging port name you will use to identify the port in Cisco Unity Connection Administration when you create the integration:

The Cisco Unity Connection device name prefix part (for example, CUC1-VI) must match the Device Name Prefix field on the Telephony Integrations > Port Group page.

The port number part (for example, "1") must match the number part of the Cisco Unity Connection voice messaging port name used to identify the port on the Telephony Integrations > Port page.

To associate a voice mail device with the Cisco Unified CM Express router, do the following steps, beginning in ephone configuration mode.


Step 1 Go into the ephone configuration mode and register the Cisco IP phones by entering the following command:

ephone <DN tag>

Step 2 Define the voice messaging port name, by entering the following command:

vm-device-id <Cisco Unity Connection device name prefix><Port number>

For example, if the Cisco Unity Connection device name prefix is CUC1-VI, enter CUC1-VI1 for the first port, CUC1-VI2 for the second port, and so on.


Caution The vm-device-id name used by Cisco Unified CM Express must be the same as the voice messaging port name used by Cisco Unity Connection. Otherwise, the integration will not work.

Step 3 Assign buttons to the Cisco IP phone directory numbers created in the "To Configure the Router for Cisco Unity Connection (Multiple Cisco Unified CM Express Routers)" procedure by entering the following command:

button <Button number>:<DN tag>

For example, you can use the values 1:1, 2:4, or 3:14. In this example, button 1 corresponds to directory number 1 (ephone-dn 1), button 2 corresponds to directory number 4, and button 3 corresponds to directory number 14. The buttons correspond to the phone lines on the Cisco IP phone.

Step 4 Repeat Step 1 through Step 3 for all remaining voice messaging port names.


Note The number of voice messaging port names configured with the vm-device-id command must be the same as the number of Cisco IP phones registered by the ephone configuration mode.


Step 5 To exit the ephone configuration mode, enter the following command:

exit


Following is an example of the configuration without a Cisco Unity Connection cluster. In this example, the vm-device-id command is used within the ephone configuration in place of the mac-address parameter that is used for configuring a regular Cisco IP phone.

ephone 5
 vm-device-id CUC1-VI1
 button 1:32
!
ephone 6
 vm-device-id CUC1-VI2
 button 1:33
!
ephone 7
 vm-device-id CUC1-VI3
 button 1:34
!
ephone 8
 vm-device-id CUC1-VI4
 button 1:35

The following is an example of the configuration with a Cisco Unity Connection cluster configured:

ephone 5
 vm-device-id CUC1-VI1
 button 1:32
!
ephone 6
 vm-device-id CUC1-VI2
 button 1:33
!
ephone 7
 vm-device-id CUC1-VI3
 button 1:34
!
ephone 8
 vm-device-id CUC1-VI4
 button 1:38
!
ephone 9
 vm-device-id CUC2-VI1
 button 1:35
!
ephone 10
 vm-device-id CUC2-VI2
 button 1:36
!
ephone 11
 vm-device-id CUC2-VI3
 button 1:37
!
ephone 12
 vm-device-id CUC2-VI4
 button 1:39

Do the following procedure.

To Configure the SIP MWI Server (Multiple Cisco Unified CM Express Routers)


Step 1 Go into the SIP user-agent configuration mode by entering the following command:

sip-ua

Step 2 Configure the IP address (or DNS name) and port for the SIP MWI server by entering the following command:

mwi-server {ipv4:<MWI server IP address> | dns:<MWI server host-name>} [expires <Seconds>]
[port <Port number>] [transport {tcp | udp}] [unsolicited]

The SIP MWI server must be in the same LAN as Cisco Unity Connection. This IP address is used in conjunction with the "mwi sip" command in ephone-dn configuration mode to subscribe individual ephone-dn extension numbers to the MWI server notification list. The SIP MWI client runs TCP by default.

This command uses the following keywords:

ipv4:—Sets the IP address of the SIP MWI server.

dns:—Sets the DNS name of the SIP MWI server.

expires(optional) Subscription expiration time, in seconds. The range is 1 to 999999. The default is 3600.

transport tcp—The default setting.

transport udp—Allows you to integrate with the SIP MWI client.

port—Used to specify the TCP port for the SIP MWI server. The default SIP port number is 5060.

unsolicited—Allows sending SIP NOTIFY for MWIs without the need to send a SUBSCRIBE from the Cisco Unified CM Express router.

Step 3 To exit the SIP user-agent configuration mode, enter the following command:

exit

Step 4 Go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 5 If you want to keep the default registration with an extension number, continue to Step 6. If you want to register with an E.164 10-digit number, enter the following command:

mwi reg-e164

Step 6 To exit the telephony-service configuration mode, enter the following command:

exit

Step 7 Continue to the next procedure.


To Configure MWIs for Each Directory Number (Multiple Cisco Unified CM Express Routers)


Step 1 Go into the ephone-dn configuration mode and configure the directory numbers for the Cisco IP phone lines by entering the following command:

ephone-dn <DN tag>

Step 2 Configure a valid directory number for the Cisco IP phone that receives the MWI notification by entering the following command:

number <Directory number>

Step 3 Configure the device name of MWI for the directory number that receives MWI notification by entering the following command:

name MWI

Step 4 Subscribe the extension in a Cisco Unified CM Express to receive MWIs from a SIP MWI server by entering the following command:

mwi sip

This command integrates the Cisco Unified CM Express with the MWI service based on SIP protocol.


Note The "mwi sip-server" command under telephony-service configuration mode or the "mwi-server" command under SIP user-agent configuration mode must be set before enabling the "mwi sip" command in ephone configuration mode.


Step 5 To exit the ephone-dn configuration mode, enter the following command:

exit


To Configure a Directory Number for MWI Notification (Multiple Cisco Unified CM Express Routers)

MWI configuration on the Cisco Unified CM Express is performed by dedicating Cisco IP phone directory numbers (ephone-DNs) to process MWI status notification calls originating from Cisco Unity Connection. You must allocate a minimum of one MWI processing ephone-dn for each MWI ephone-dn voice messaging port. The MWI processing ephone-dn extensions are configured to match the MWI extensions configured on Cisco Unity Connection.


Step 1 Go into the ephone-dn configuration mode and configure the directory numbers for the Cisco IP phone lines by entering the following command:

ephone-dn <DN tag>

Step 2 Configure two valid directory numbers for the Cisco IP phone to be used for MWIs—the first number will turn MWIs on, and the second number will turn MWIs off—by entering the following command:

number <MWI on number> secondary <MWI off number>


Note The MWI on and off numbers must match the settings of the MWI On Extension and MWI Off Extension fields you enter in Cisco Unity Connection Administration when you create the integration on Cisco Unity Connection.


Step 3 Configure these two directory numbers to be used for setting MWIs by entering the following command:

mwi on-off

Step 4 To exit the ephone-dn configuration mode, enter the following command:

exit


Following is an example of the configuration.

ephone-dn 32
 number 8000 secondary 8001
 mwi on-off

In this example, Cisco Unity Connection calls extensions 8000 and 8001 to turn MWIs on and off. The DN triggers an MWI ON event when 8000 is called, and an MWI OFF event when 8001 is called.

To Configure MWI Relay (Multiple Cisco Unified CM Express Routers)

MWI relay is required when Cisco Unity Connection is integrated with multiple Cisco Unified CM Express routers. The Cisco Unified CM Express routers use the SIP subscriber and notifier mechanism for MWI relay. The Cisco Unified CM Express router that is the SIP MWI relay server acts as the SIP notifier. The other Cisco Unified CM Express routers (the SIP MWI clients) act as the SIP subscribers.


Step 1 Go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 2 Enable the Cisco Unified CM Express router to relay MWI information to Cisco IP phones on other Cisco Unified CM Express routers by entering the following command:

mwi relay

Step 3 To exit the telephony-service configuration mode, enter the following command:

exit

Step 4 Go into the SIP user-agent configuration mode by entering the following command:

sip-ua

Step 5 Configure the IP address (or DNS name) and port for the SIP MWI server by entering the following command:

mwi-server {ipv4:<MWI server IP address> | dns:<MWI server host-name} [expires <Seconds>]
[port <Port number>] [transport {tcp | udp}] [unsolicited]

The SIP MWI server must be in the same LAN as Cisco Unity Connection. This IP address is used in conjunction with the "mwi sip" command in ephone-dn configuration mode to subscribe individual ephone-dn extension numbers to the MWI server notification list. The SIP MWI client runs TCP by default.

This command uses the following keywords:

ipv4:—Sets the IP address of the SIP MWI server.

dns:—Sets the DNS name of the SIP MWI server.

expires(optional) Subscription expiration time, in seconds. The range is 1 to 999999. The default is 3600.

transport tcp—The default setting.

transport udp—Allows you to integrate with the SIP MWI client.

port—Used to specify the TCP port for the SIP MWI server. The default SIP port number is 5060.

unsolicited—Allows sending SIP NOTIFY for MWIs without the need to send a SUBSCRIBE from the Cisco Unified CM Express router.

Step 6 To exit the SIP user-agent configuration mode, enter the following command:

exit

Step 7 Go into the telephony-service configuration mode by entering the following command:

telephony-service

Step 8 If you want to keep the default registration with an extension number, continue to Step 9. If you want to register with an E.164 10-digit number, enter the following command:

mwi reg-e164

Step 9 To exit the telephony-service configuration mode, enter the following command:

exit


To Enable DTMF Relay (Multiple Cisco Unified CM Express Routers)

In certain situations, DTMF digits are not recognized when processed through VoIP dial-peer gateways. To avoid this problem, certain gateways must be configured to enable DTMF relay. The DTMF relay feature is available in Cisco IOS software version 12.0(5) and later.

Cisco IOS software-based gateways that use H.245 out-of-band signaling (but not the Cisco Unified CM Express routers with which Cisco Unity Connection is integrated) must be configured to enable DTMF relay.

The Catalyst 6000 T1/PRI and FXS gateways enable DTMF relay by default and do not need additional configuration to enable this feature.


Step 1 On a VoIP dial-peer that points to a Cisco Unified CM Express router integrated with Cisco Unity Connection (the dial-peer must have a session target of the Cisco Unified CM Express router, not Cisco Unity Connection), enter the following command:

dtmf-relay h245-signal

Step 2 Create a destination pattern that matches the Cisco Unified CM Express voice mail port numbers. For example, if the system has voice mail ports 1001 through 1016, enter the dial-peer destination pattern 10xx.

Step 3 Repeat Step 1 and Step 2 for all remaining VoIP dial-peers that point to Cisco Unified CM Express routers integrated with Cisco Unity Connection.


Creating a New Integration with Cisco Unified Communications Manager Express

After ensuring that Cisco Unified Communications Manager Express and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.

To Create an Integration


Step 1 Log on to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 3 On the Search Phone Systems page, under Display Name, click the name of the default phone system.

Step 4 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 5 If you want to use this phone system for TRaP connections (when users record and playback through the phone in Cisco Unity Connection web applications), check the Default TRAP Switch check box. If you want to use another phone system for TRaP connections, uncheck this check box.

Step 6 Click Save.

Step 7 On the Phone System Basics page, in the Related Links drop-down box, click Add Port Group and click Go.

Step 8 On the New Port Group page, enter the following settings to configure the answering port group and click Save.

Table 3-1 Settings for the New Port Group Page (Answering Port Group) 

Field
Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SCCP in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. For example, enter "CUC1-VI."

Device Name Prefix

Enter the prefix that Cisco Unified CM Express uses in the vm-device-id name before the port number. This prefix must match the prefix used for the answering ephone-dns by Cisco Unified CM Express.

For a Cisco Unity Connection cluster, this prefix must match the prefix used for the answering ephone-dns that will connect to the publisher server.

MWI On Extension

(This field is not used by the answering port group.) Enter the MWI on directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

MWI Off Extension

(This field is not used by the answering port group.) Enter the MWI off directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

IP Address or Host Name

Enter the IP address (or host name) of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection.

Port

Enter the TCP port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

TLS Port

Enter the TLS port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.


Step 9 On the Port Group Basics page, on the Edit menu, click Servers.

Step 10 On the Edit Servers page, under Cisco Unified Communications Manager Servers, in the Server Type column, click Cisco Unified Communications Manager Express and click Save.


Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM Express server.


Step 11 In the Related Links drop-down box, click Add Ports and click Go.

Step 12 On the New Port page, enter the following settings and click Save.

Table 3-2 Settings for the New Port Page (Answering Ports) 

Field
Setting

Enabled

Check this check box.

Number of Ports

Enter the number of answering voice messaging ports that you want to create in this port group.

For a Cisco Unity Connection cluster, enter half of the total number of answering voice messaging ports that will be used by all servers in the Cisco Unity Connection cluster. Later, you will create a second answering port group for the remaining answering voice messaging ports.

Phone System

Click the name of the phone system that you entered in Step 4.

Port Group

Click the name of the port group that you added in Step 8.

Server Name

Click the name of the Cisco Unity Connection server.

For a Cisco Unity Connection cluster, click the name of the publisher Cisco Unity Connection server in the Cisco Unity Connection cluster.

Security Mode

Click Non-secure.

(Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 13 On the Search Ports page, click the display name of the first voice messaging port that you created for this answering port group.


Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.


Step 14 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 3-3 Settings for the Answering Voice Messaging Ports 

Field
Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Server Name

Click the name of the Cisco Unity Connection server.

For a Cisco Unity Connection cluster, click the name of the publisher Cisco Unity Connection server in the Cisco Unity Connection cluster.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Uncheck this check box.

Send MWI Requests

Uncheck this check box.

Allow TRAP Connections

Uncheck this check box.

Outgoing Hunt Order

(This field is not used by the answering port group.) Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Security Mode

Click Non-secure.

Note (Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 15 Click Save.

Step 16 Click Next.

Step 17 Repeat Step 14 through Step 16 for all remaining answering voice messaging ports for the answering port group.

Step 18 Expand Telephony Integration, then click Port Group.

Step 19 On the Search Port Groups page, click Add New. to add a dial-out port group.

Step 20 On the New Port Group page, enter the following settings to configure the dial-out port group and click Save.

Table 3-4 Settings for the New Port Group Page (Dial-out Port Group) 

Field
Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SCCP in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. For example, enter "CUC1-Dialout."

Device Name Prefix

Enter the prefix that Cisco Unified CM Express uses in the vm-device-id name before the port number. This prefix must match the prefix used for the dial-out ephone-dns by Cisco Unified CM Express.

For a Cisco Unity Connection cluster, this prefix must match the prefix used for the dial-out ephone-dns that will connect to the publisher server.

MWI On Extension

Enter the MWI on directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

MWI Off Extension

Enter the MWI off directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

IP Address or Host Name

Enter the IP address (or host name) of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection.

Port

Enter the TCP port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

TLS Port

Enter the TLS port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.


Step 21 On the Port Group Basics page, on the Edit menu, click Servers.

Step 22 On the Edit Servers page, under Cisco Unified Communications Manager Servers, in the Server Type column, click Cisco Unified Communications Manager Express and click Save.


Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM Express server.


Step 23 In the Related Links drop-down box, click Add Ports and click Go.

Step 24 On the New Port page, enter the following settings and click Save.

Table 3-5 Settings for the New Port Page (Dial-out Ports) 

Field
Setting

Enabled

Check this check box.

Number of Ports

Enter the number of dial-out voice messaging ports that you want to create in this port group.

For a Cisco Unity Connection cluster, enter half of the total number of dial-out voice messaging ports that will be used by all servers in the Cisco Unity Connection cluster. Later, you will create a second dial-out port group for the remaining dial-out voice messaging ports.

Phone System

Click the name of the phone system that you entered in Step 4.

Port Group

Click the name of the port group that you added in Step 20.

Server Name

Click the name of the Cisco Unity Connection server.

For a Cisco Unity Connection cluster, click the name of the publisher Cisco Unity Connection server in the Cisco Unity Connection cluster.

Security Mode

Click Non-secure.

(Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 25 On the Search Ports page, click the display name of the first voice messaging port that you created for this dial-out port group.


Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.


Step 26 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 3-6 Settings for the Dial-out Voice Messaging Ports 

Field
Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Server Name

Click the name of the Cisco Unity Connection server.

For a Cisco Unity Connection cluster, click the name of the publisher Cisco Unity Connection server in the Cisco Unity Connection cluster.

Answer Calls

Uncheck this check box.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Security Mode

Click Non-secure.

Note (Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 27 Click Save.

Step 28 Click Next.

Step 29 Repeat Step 26 through Step 28 for all remaining dial-out voice messaging ports in the dial-out port group.

Step 30 For Cisco Unity Connection without a Cisco Unity Connection cluster, skip to Step 54. For a Cisco Unity Connection cluster, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.

Step 31 On the Search Port Groups page, click Add New.

Step 32 On the New Port Group page, enter the following settings to configure the answering port group for the subscriber server and click Save.

Table 3-7 Settings for the New Port Group Page (Answering Port Group) 

Field
Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SCCP in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. For example, enter "CUC2-VI."

Device Name Prefix

Enter the prefix that Cisco Unified CM Express uses in the vm-device-id name before the port number. This prefix must match the prefix used for the answering ephone-dns for the subscriber server by Cisco Unified CM Express.

MWI On Extension

(This field is not used by the answering port group.) Enter the MWI on directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

MWI Off Extension

(This field is not used by the answering port group.) Enter the MWI off directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

IP Address or Host Name

Enter the IP address (or host name) of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection.

Port

Enter the TCP port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

TLS Port

Enter the TLS port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.


Step 33 On the Port Group Basics page, on the Edit menu, click Servers.

Step 34 On the Edit Servers page, under Cisco Unified Communications Manager Servers, in the Server Type column, click Cisco Unified Communications Manager Express and click Save.


Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM Express server.


Step 35 In the Related Links drop-down box, click Add Ports and click Go.

Step 36 On the New Port page, enter the following settings and click Save.

Table 3-8 Settings for the New Port Page (Answering Ports) 

Field
Setting

Enabled

Check this check box.

Number of Ports

Enter the answering voice messaging ports that will be used by the subscriber server in the Cisco Unity Connection cluster.

Phone System

Click the name of the phone system that you entered in Step 4.

Port Group

Click the name of the port group that you added in Step 32.

Server Name

Click the name of the subscriber Cisco Unity Connection server in the Cisco Unity Connection cluster.

Security Mode

Click Non-secure.

(Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 37 On the Search Ports page, click the display name of the first voice messaging port that you created for this answering port group.


Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.


Step 38 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 3-9 Settings for the Answering Voice Messaging Ports 

Field
Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Server Name

Click the name of the subscriber Cisco Unity Connection server in the Cisco Unity Connection cluster.

Answer Calls

Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.

Perform Message Notification

Uncheck this check box.

Send MWI Requests

Uncheck this check box.

Allow TRAP Connections

Uncheck this check box.

Outgoing Hunt Order

(This field is not used by the answering port group.) Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Security Mode

Click Non-secure.

Note (Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 39 Click Save.

Step 40 Click Next.

Step 41 Repeat Step 38 through Step 40 for all remaining answering voice messaging ports for the answering port group.

Step 42 Expand Telephony Integration, then click Port Group.

Step 43 On the Search Port Groups page, click Add New. to add a dial-out port group for the subscriber Cisco Unity Connection server in the Connection cluster.

Step 44 On the New Port Group page, enter the following settings to configure the dial-out port group and click Save.

Table 3-10 Settings for the New Port Group Page (Dial-out Port Group) 

Field
Setting

Phone System

Click the name of the phone system that you entered in Step 4.

Create From

Click Port Group Template and click SCCP in the drop-down box.

Display Name

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want. For example, enter "CUC2-Dialout."

Device Name Prefix

Enter the prefix that Cisco Unified CM Express uses in the vm-device-id name before the port number. This prefix must match the prefix used for the dial-out ephone-dns for the subscriber server by Cisco Unified CM Express.

MWI On Extension

Enter the MWI on directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

MWI Off Extension

Enter the MWI off directory number that you specified in the ephone-dn configuration mode of the Cisco Unified CM Express router.

IP Address or Host Name

Enter the IP address (or host name) of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection.

Port

Enter the TCP port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

TLS Port

Enter the TLS port of the Cisco Unified CM Express router that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.


Step 45 On the Port Group Basics page, on the Edit menu, click Servers.

Step 46 On the Edit Servers page, under Cisco Unified Communications Manager Servers, in the Server Type column, click Cisco Unified Communications Manager Express and click Save.


Note You can click Ping to verify the IP address (or host name) of the Cisco Unified CM Express server.


Step 47 In the Related Links drop-down box, click Add Ports and click Go.

Step 48 On the New Port page, enter the following settings and click Save.

Table 3-11 Settings for the New Port Page (Dial-out Ports) 

Field
Setting

Enabled

Check this check box.

Number of Ports

Enter the dial-out voice messaging ports that will be used by the subscriber server in the Cisco Unity Connection cluster.

Phone System

Click the name of the phone system that you entered in Step 4.

Port Group

Click the name of the port group that you added in Step 44.

Server Name

Click the name of the subscriber Cisco Unity Connection server in the Cisco Unity Connection cluster.

Security Mode

Click Non-secure.

(Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 49 On the Search Ports page, click the display name of the first voice messaging port that you created for this dial-out port group.


Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.


Step 50 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.

Table 3-12 Settings for the Dial-out Voice Messaging Ports 

Field
Considerations

Enabled

Check this check box to enable the port. The port is enabled during normal operation.

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.

Server Name

Click the name of the subscriber server in the Cisco Unity Connection cluster.

Answer Calls

Uncheck this check box.

Perform Message Notification

Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.

Send MWI Requests

Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.

Allow TRAP Connections

Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.

Outgoing Hunt Order

Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.

Security Mode

Click Non-secure.

Note (Cisco Unified Communications Manager authentication and encryption are not available for Cisco Unified CM Express.)


Step 51 Click Save.

Step 52 Click Next.

Step 53 Repeat Step 50 through Step 52 for all remaining dial-out voice messaging ports in the dial-out port group.

Step 54 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk. Otherwise, skip to Step 58.

Step 55 On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System Trunk.

Step 56 On the New Phone System Trunk page, enter the following settings for the phone system trunk and click Save.

Table 3-13 Settings for the Phone System Trunk 

Field
Setting

From Phone System

Click the display name of the phone system that you are creating a trunk for.

To Phone System

Click the display name of the previously existing phone system that the trunk will connect to.

Trunk Access Code

Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.


Step 57 Repeat Step 55 and Step 56 for all remaining phone system trunks that you want to create.

Step 58 In the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 59 In the Task Execution Results window, click Close.