Overview
The unified messaging feature provides a single storage for different types of messages, such as voicemails and emails that are accessible from a variety of devices. For example, a user can access a voicemail either from the email inbox using computer speakers or directly from the phone interface.
The following are the supported mail server with which you can integrate Unity Connection to enable unified messaging:
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Microsoft Exchange (2010, 2013, 2016 and 2019) servers
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Microsoft Office 365
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Cisco Unified MeetingPlace
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Gmail Server
Integrating Unity Connection with an Exchange or Office 365 server provides the following functionalities:
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Synchronization of voicemails between Unity Connection and Exchange/ Office 365 mailboxes.
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Text-to-speech (TTS) access to Exchange/ Office 365 email.
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Access to Exchange/ Office 365 calendars that allows users to do meeting-related tasks by phone, such as, hear a list of upcoming meetings and accept or decline meeting invitations.
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Access to Exchange/ Office 365 contacts that allows users to import Exchange/ Office 365 contacts and use the contact information in personal call transfer rules and when placing outgoing calls using voice commands.
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Transcription of Unity Connection voicemails.
Integrating Unity Connection with Cisco Unified MeetingPlace provides the following functionalities:
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Join a meeting that is in progress.
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Hear a list of the participants for a meeting.
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Send a message to the meeting organizer and meeting participants.
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Set up immediate meetings.
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Cancel a meeting (applied to meeting organizers only).
Integrating Unity Connection with Gmail Server provides the following functionalities:
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Synchronization of voicemails between Unity Connection and Gmailboxes.
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Text-to-speech (TTS) access to Gmail.
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Access to Gmail calendars that allows users to do meeting-related tasks by phone, such as, hear a list of upcoming meetings and accept or decline meeting invitations.
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Access to Gmail contacts that allows users to import Gmail contacts and use the contact information in personal call transfer rules and when placing outgoing calls using voice commands.
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Transcription of Unity Connection voicemails.
Unified Messaging with Google Workspace
Unity Connection 14 and later provides a new way to users for accessing the voice messages on their Gmail account. For this, you need to configure unified messaging with Google Worspace to synchronize the voice messages between Unity Connection and Gmail server.
Integrating Unity Connection with Gmail server provides the following functionalities:
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Synchronization of voicemails between Unity Connection and mailboxes
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Transcription of Unity Connection voicemails.