Introduction
To test whether Cisco Unity Connection and the phone system are integrated correctly, do the following procedures in the order listed.
If any of the steps indicate a failure, see the following documentation as applicable:
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The installation guide for the phone system.
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Troubleshooting Guide for Cisco Unity Connection, Release 12.x, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/troubleshooting/guide/b_12xcuctsg.html.
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The setup information earlier in this guide.